Citizen Charter

CITIZENS’ CHARTER

INTRODUCTION

Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

OBJECTIVES

This Citizens’ Charter is a commitment of the to achieve a STAR system.
Simple
Transparent
Accountable
Responsive

in the administration of the civic body in fulfilling the needs of the citizens of this town.

  • By providing all important information to the Citizens about the services being delivered by the Municipality.
  • By creating a system which will receive public grievances and redress the same qualitatively and time bound.
  • By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
  • By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
  • By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
  • By being fair, efficient, citizen – friendly and outcome – focused.

ABOUT US

The Municipality was constituted in the year 1915 (13.03.1915) and was subsequently upgraded as SELECTION Grade Municipality from 1998 (22.05.1998). It has a population of 73003 (2001 census) and an extent of 6.60 Sq. Km., The town is divided into 36 wards.

The Municipal Council comprising of 36 ward councilors is headed by Chairperson, who is elected by voters of the town. The councilors elect a Vice-Chairperson among them.

The executive wing is headed by a commissioner and a team of officials like Health Officer, Municipal Engineer, Town Planning Officer, Manager, Revenue officer and other officers assists him.

Virudhunagar Town is the District Headquarters of Virudhunagar District. It is located 50 K.M. south of Madurai Town in Kanyakumari – Madurai N.H.47. The town is also connected with the Broad gauge railway line. There are so many industries and small scale industries are available in this town.

The Municipality provides the following major services

1) Water Supply

2) Sewerage

3) Waste Management

4) Roads

5) Drains

6) Street Lights

7) Public Conveniences

The Municipality also enforces and regulates the following activities.

  • Tax administrations.
  • Planning and Building permission
  • Trade and other licenses
  • Registration of Birth and Deaths

For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.

The co-operation of the citizens is solicited broadly in the following aspects:-

  • Segregate wastes at source
  • Do not throw waste in Drains, streets
  • Deposit wastes only at specified places and dust bins
  • Do not allow children to defecate in open spaces
  • Avoid connecting sewerage lines to open drains
  • Avoid encroachments on public places
  • Avoid occupation of roads and footpaths with unauthorised stacking of materials
  • Avoid letting of waste water on to roads
  • Conserve rain water and provide rain water harvesting structures in every building
  • Avoid leaving animals on roads and public places
  • Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands
  • Plant trees within and in front of premises, water them and nurture them to grow
  • Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
  • Avoid damage of public properties.
  • Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
  • Adhere to Building Rules and avoid violations, unauthorised constructions
  • Adopt universal immunization
  • Complain to the right officer in time and liaise with the ward councillor.

 

Need for public co-operation and participation:

The Government has implemented various schemes to improve the infrastructure and civic services of the public. Some of the schemes need public participation and co-operation for successful implementation. For provision of better services the public have to look forward to adopt the mechanism and also realize their responsibilities.

*-Solid Waste management system is the latest scientifically accepted system in removal of garbage. The implementation of the system is very essential to maintain the public health conditions. Public awareness, cooperation and participation are essential for the successful implementation of the schemes.

*-Economic usage of drinking water and avoid wastages etc.

*-Maintenance of public convenience with good hygienic condition.

WATER SUPPLY

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a population of . 73003 the town requires a daily quantity of 6.56 mld. On an average, the per capita supply is maintained at 50 lpcd.

Existing Water Supply System

Evolution of Water Supply System:

Tamil Nadu Water Supply and Drainage Board (TWAD) has executed the first water supply system in 1938 for Virudhunagar Municipality and the improvement schemes were implemented in the year 1972, 1984, 1988 and 2000. The water supply requirement of Virudhunagar Municipality is met from the following sources as listed in Table.is a schematic of the Existing Water Supply System of Virudhunagar Municipality. Details of head works are presented below.

Details of Evolution of Water Supply Schemes for Virudhunagar.

No. Description Year Source Distance of Source from Town Capacity

(MLD)

1 Anaikuttam

Headworks

1937 Infiltration gallery in Arjuna River 18 km 2.00
2 Karuseri Kalquarri storage 1984 Open well & Rain water 15 km 0.75
3 Ondipuli Kalquarri storage 1988 Rain water 17 km 0.36
4 Sukkravarpatti Summer Storage Tank (SST) 1973 Rain water flow in Arjuna River pumped to SST 24 km 0.75
        Total 3.86

INTAKE WORKS:

The primany sources of water for water supply to Virudhunagar are as below:

  • Anaikuttam is the major source of water for this town. Sub-surface in the Ajuna reverbed abstract through a netwrk of infiltration wells, infiltration galleries, open wells and bore wells. The headworks, located 18 km. from the town, was constructed in 1937, and improvement scheme implemented in the year 1972. Approximately 15 to 17 Lakh Litres of water per day is supplied from the headworks.
  • Water is from Karuseri Kalquarry storage and Ondipuli Kalquarry storage, where water is stored after abstracting from open well and also from the rain water in the quarry pit during monsoons.
  • Sukkravarpatti Summer Storage Tank (SST) to where surface flow during monsoons from Arjuna River is pumped. The stored water is utilised during summer after required treatment.

Source Augmentation Proposal of TWAD Board

TWAD Board has formulated a project for augmentation of water supply in Virudhunagar Town. The project is the Combined Water Supply Scheme with Tamiraparani River downstream of Maruthur Dam as source. The source is subsurface water from the riverbed. The scheme is earmarked for coastal habitations in Tuticorin District and Eastern part of Virudhunagar District including Virudhunagar Town. The total design capacity of the scheme is 24.59 MLD with a proposed allocation of 4.23 MLD for Virudhunagar. The project is expected to be completed in another 3 to 4 years. Water demand from the scheme along with existing sources and proposed modification as mentioned above will meet the ultimate water demand of the town.

Services / Functions

  • Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
  • Sanctioning new House service connection
  • Conveyance and distribution of water for private and public uses.
  • Billing and collection of water charges
  • Creating awareness among people to conserve water and instal Rain Water Harvesting structures

Response Time for Complaints

Details Time Schedule / Response
I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees At the information centre on all working days
c) Issue of acknowledgement On the spot
d) Intimation to the applicant on rectification of defects noticed in the application Within one week
e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection 15 days
f) Effecting Water Supply House service connection 30 Days from the receipt of application
II Complaints / Defects :

1. Replacement of defective meter

 

15 days

2. Rectification of pollution in drinking water supply Within 24 Hours
3. Arresting of Leakage of water in the mains Within 24 hours
4. Minor repairs 2 days
5. Major repairs 3 days
6. Repairs to hand pumps 3 days
7. Repairs to public fountain 2 days
8. Repairs to India Mark 2 pumps / Bore wells 7 days
9. Deficiency in chlorinating 24 hours
10. For prevention of Fire At once
III. Special Demand:

1. Supply of water through lorry Tanker

Within 24 hours, if piped water supply is interrupted
2. Supply of water through lorry for Marriage / Festival 3 – 5 days


Needed Cooperation from Citizen

  • Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
  • Do not draw water unauthorisedly or through installation of pumps in municipal connection
  • Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff
  • Pay water charges and other dues promptly and avoid disconnection
  • Conserve rain water and instal Rain Water Harvesting structures in all buildings.
  • Keep the tap closed both in house and in public stand post to avoid pollution
  • Report water leakage, theft as a public service
  • Do not tamper with water supply connection or meters

Whom to Contact for Redressal of Grievance

Details Designation and timings
  • Initial complaint
  • Second contact
  • Third contact

(if the defect continues)

Junior Engineer Ph.No.243865 Municipal Engineer “ 243865 Commissioner “ 243674

 SEWERAGE

The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.

The Survey work and the preparation of Estimate for Under Ground Drainage System in respect of Virudhunagar Municipality has been entrusted with M/s. Shah Technical consultants Private Ltd. After the completion of survey work Estimates prepared for Rs. 32.62 crores and yearly maintenance cost for Rs. 53.40 Lakhs. The Municipal Council has resolved in its resolution No. 283 dated 29.06.04 to meet out the expenditure. Necessary proposals have been submitted to the Government through Commissioner of Municipal Administration, Chennai vide this office letter Roc. No.2550/03/E1 dated 12.05.04 to get the Administrative Sanction.

FUNCTIONS / SERVICES

  • Operation and maintenance of installations relating to sewerage system
  • Sanctioning of new house hold sewerage connections and maintenance of house hold connections
  • Maintenance of sewerage Treatment plant and sewerage farms
  • Cleaning of septic Tanks
  • Revenue Collection

Response Time for Complaint Redressal Underground Sewerage Connection .. Nil

  1. Septic Tank Cleaning
Details Time Schedule
1. Receipt of Application / Remittance of fees At the Information Centre on the spot
2. Cleaning of Septic tank Within 2 days

Needed Cooperation from Citizens

  • Do not throw other waste including animal waste and debris into the sewage lines
  • Do not connect sewage outlets to public open drains or roadsides
  • Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
  • Do not tamper with sewage connections
  • Pay tax and service charges promptly
  • Avoid environment pollution or nuisance due to your facility

Whom to Contact for Service Deficiency

Details Designation and timings
  • Initial complaint
  • Second contact
  • Third contact

(If deficiency persists)

Sanitary Inspector Municipal Health Officer Commissioner

 

HEALTH AND SANITATION

Solid Waste Management

The Solid waste management in the town is entrusted with the Sanitary Inspectors and a team of Sanitary Workers. The aim of the Municipality is 100% collection of garbage generated in the town daily.

The entire town is divided into five sanitary divisions. 204 Sanitary workers supervised by 5 Sanitary Supervisors and 2 Sanitary Inspectors are entrusted in collection , transportation and Disposal of Solid Wastes.

Waste collection is mainly done by pushcarts. Garbage is collected house to house. Public are requested to segregate the waste into bio degradable and non-degradable wastes. But public co-operation is not upto the expected level. So segregation is done at transfer stations also. The waste collected is transported in lorries. Garbage in lorries is covered with Nylon net to avoid spilling of waste on roads. The transported waste is dumped in the compost yard which is located 3 K.ms. away from the city. Steps have been taken to create a sanitary land fill site. The segregated plastic wastes are stored separately and issued to rag pickers free of cost for recycle/reuse . Around 30 – 35 M.T. of Solid Waste is removed every day.

PRIVATISATION

8 main streets such as main Bazaar , Bus stand etc. have been handed over to private agencies for sanitation maintenance. Action is taken to extend privatisation of sanitation work in 10 Wards.

Functions / Services

  • Daily street cleaning and transportation of waste
  • Night sweeping in Bus stands and market places
  • Disposal of waste collected through various methods
  • Removal of debris and construction wastes
  • Special conservancy arrangements during festivals and other important occasions attracting large number of people
  • Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,
  • Maintenance and cleaning of public toilets, urinals on a daily basis
  • Removal of dead animals
  • Fee collection

 

 

Response Time for Redressal Of Grievance Waste Management

Sl. No. Details Time Schedule
1 Cleaning of Streets and Road Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality)
2 Market and Bus-stand places From 9.00 p.m. to next day 4.00 a.m.
3 Collection and removal of Garbage Daily
4 Cleaning of public toilets, urinals Daily
5 Complaints regarding non-removal of garbages 24 Hours
6 Removal of dead animals 24 Hours
7 Complaints regarding non-sweeping of roads 24 Hours
8 Complaints regarding removal of debris 3 days from intimation
9 Complaints regarding removal of blockages in Public Toilets 24 Hours

Needed Cooperation from Citizens

  • Do not throw wastes into open drains or streets
  • Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
  • Segregate house hold wastes as per guidelines
  • Report non-clearance of garbage / debris to the designated authorities
  • Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
  • Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
  • Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

Details Designation and timings
  • Initial complaint
  • Second contact
  • Third contact

(If the deficiency persists)

Sanitary Inspector Municipal Health Officer Commissioner

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-

1.Commissioner

2.Sanitary Inspector/Birth and Death Registrar.

 

Custodian of Records

Chief Registrar for the town

Registrar

Three Sanitary Inspectors are available in the Municipal office premises to register Birth and Death cases and they register the Birth and Death cases on production of valid reports from Medical Officers of Government and private Hospitals.

Service / Functions

  • Birth Registration
  • Death Registration
  • Issue of extract of Birth Register
  • Issue of extract of Death Register
  • Application via online

Response Time For Services / Grievances

Details Rate of fees (Fill up this column for all items) Time Schedule
Registration of Birth From the Date of Birth 1. Within 21 days Nil At once
2. From 22 days upto 30 days Rs. 5/- At once
3. From 30 days upto 1 year Rs. 5/- 7 days
4. More than 1 year (with court order) Rs. 10/- 7 days
I. Registration of Child’s Name in the Birth Register Rs. 5/- At once
1. From the date of Birth upto 1 year Rs. 10/- 3 days
2. More than 1 year Rs. 10/- 7 days
II. Registration of Death From the date of death 1. Within 21 days Nil At once
2. From 22 days upto 30 days Nil At once
3. From 30 days upto one year Rs. 5/- 7 days
4. More than 1 year (with Court Order) Rs. 10/- 7 days
III. Birth / Death Certificates Remittance of fees for First copy Rs. 15/- 3 days
Additional copy / each additional copy Rs. 10/-` 3 days

Needed Cooperation from Citizens

  • Register Birth immediately after birth
  • Name the child, preferably before registration
  • Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
  • Register death immediately after occurrence
  • Informants should be responsible persons who could give correct personal information
  • Avoid nick names or alias names in giving information both for the Birth and Death
  • Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
  • For extracts give correct details and pay the required fees for copies and search fees
  • Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
  • If it is through Messenger, give a specific written authorisation to collect the extract
  • Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

Details Designation and timings
First complaint
Second contact
Third contact
Sanitary Inspector – During Office hours Municipal Health Officer
Commissioner

PREVENTION OF FOOD ADULTERATION

The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.

Three Sanitary Inspectors are engaged to issue licenses under PFA Act after verification of records. Application forms for the license under PFA Act are available at the Information and facilitation counters on payment of Re.1/- towards application fee.

Traders those who want licenses under PFA Act may apply in the prescribed format to the Municipal Commissioner, Virudhunagar with the request fee on or before 28 February of every year suitable licenses will be issued to the Traders after due scrutiny.

Functions / Services / Enforcement

  • Have a watch over the sale of food articles within the territory
  • If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
  • If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
  • Issue licence for trades under the Act after verification and collection of fees
  • Create awareness among people and traders

 

Response Time for Service / Grievance Redressal

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees — % Penalty

Renewal of License

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

Citizens Cooperation Solicited

  • Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
  • Traders may inform suspected adulterated food articles in circulation
  • Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
  • Insist on license card from the Authorities, if not issued within 45 days
  • Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service

Details
Designation and timings
First complaint

Second contact

Third contact

Sanitary Inspector

Municipal Health Officer

Commissioner

OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

1 Thiru. Gurusamy, Sanitary Inspector

2 Thiru. SenthilAndavar Sanitary Inspector

3.Thiru.Muthupandi

Three Sanitary Inspectors are engaged to issue licenses under D&O Trades after verification of records. Application forms for the license under D&O Trades are available at the Information and facilitation counters on payment of Rs.1/- towards application fee.

Traders those who want licenses under D&O Trades may apply in the prescribed format to the Municipal Commissioner, Virudhunagar with the requisite fee on or before 28 th February of every year. Suitable licenses will be issued to the applicants after due scrutiny.

Functions / Services

  • Notify the trades, which need license together with the rate of license fees
  • Field verification and issue of license / or renewed license
  • Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
  • Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees — % Penalty

Renewal of License

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

Citizens Cooperation Solicited

• Avoid unauthorised running of trades or machineries without license
• Adhere to the license conditions scrupulously
• Obtain licence / renewal of licence without omission and promptly
• Remit the fees due promptly
• Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency Of Service

Details Designation and timings
Initial complaint
Second contact
Third contact
Sanitary Inspector
Municipal Health Officer
Commissioner


IMMUNISATION

This Municipality is playing an active role in immunisation according to schedule and in nation wide special drives for immunisation. The Health officer/ Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs.

IMMUNISATION FOR PREGNANT MOTHERS

Pregnant mothers are given 2 dose of Tetanus toxoid at one month interval, the first dose is given as early as possible at early pregnancy.

IMMUNISATION FOR CHILDREN

Immunisation is being provided as per the National Immunisation Schedule as given below :
OPV .. Within 15 days after birth
BCG .. Within one month after birth
DPT I dose at 6 weeks after birth
OPV II dose at 10 weeks after birth
III dose at 14 weeks after birth

MEASLES .. At 9 completed months after birth

DPV Booster dose at 14 to 24 months
OPV

Along with the above vaccines three doses of Hepatitis ‘B’ Vaccine is also given along with DPT I,II & III doses. This special programme is being implemented as a pilot project in four Districts of Tamil Nadu i.e., Virudhunagar, Ramanathapuram, Madurai and Ooty Districts.

Immunisation is provided for Pregnant mothers and children at the Municipal Maternity Homes on all Wednesdays from 8 A.M. to 1 P.M. Maternity Assistants go to the field especially to slums and provide immunisation as out reach services.

IMMUNISATION AT SCHOOLS

School children of 1st standard, 5th standard and 10th standard of all schools within the limits of Virudhunagar Municipality are provided with Vaccines as given below.
1st Standard .. One dose of Bivalent (D.T.)
5th Standard .. One dose of Tetanus toxoid
10th Standard .. One dose of Tetanus toxoid

FUNCTIONS / SERVICE

• Field survey and extension work by para medical staff
• Regular immunisation at designated places
• Special nation-wide programmes on immunisation
• Creating awareness among people for timely immunisation

Response Time For Service / Grievance

Details Time schedule
Vaccination to public : Every Wednesday of a week
Vaccination for specific disease : At once, at the concerned centres
Polio Vaccination : Every Wednesday and National
Immunisation days (PPI)
Anti – filaria : Once in a year through tablets
Certificate of Vaccination : Two days

How Can the Citizens Help

• Adhere to immunisation schedule for your children
• Contact municipal authorities in case of any out break of dangerous diseases

Whom To Contact for Service / Grievance Redressal

Details Designation and timings
Initial Complaint
Second contact
Third contact
Paramedical staff (Mat.Asst. & S.I.)
Women Medical Officer/MHO
Commissioner

DISPENSARIES AND MATERNITY HOMES

There are 1 (No.) Siddha Dispensary and 2 (No.) Maternity Homes and centres catering free service to the urban poor. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of Commissioner.

Municipal Maternity Home:

Municipal Maternity home is situated in the centre of the Town, near Bus-Stand. So it is accessible to the public, and also the slum population. The building has been renovated recently 3 months back to provide adequate toilet facilities and bathing facilities for inpatients and also for the staff.

Sufficient medicines are available in the centers and immunization activities are carried out in the centers. In addition to that the Maternity Assistant venders assistance in antenatal care and postnatal care.

Functions / Services

• Providing maternity and child care
• Providing help and advice on Family welfare issues
• Immunisation and vaccination
• Disease preventive and curative measures
• Creating awareness for hygiene and immunisation

Response time for service / grievance

Details Time Schedule
1. Service Maternity Daily except Sundays
2. Dispensary Daily except Sundays
3. Advise on Family welfare Daily except Sundays

Whom to Contact

Details Designation and timings
First Complaint
Second Contact
Third Contact
Health Visitor
Women Medical Officer
Municipal Health Officer

TOWN PLANNING

The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.

Building Permission:

Building permission application forms are available at information centre on payment of application fee of Rs.10/-. Application forms with survey sketches, Registered documents showing the ownership of the site and statistical data sheets are necessary to get building permission.

Functions / Services

• Granting permission for construction or alteration of building
• Lay out / sub division plan approval
• Action against unauthorised constructions, violation and encroachments
• Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence

Sl. No. Details Time Schedule
1 Issue of application forms / Remittance of fees At the Information Centre on all working days – atonce
2 Issue of acknowledgement At the information centre-atonce
3 Intimation to the applicant on rectification of defects noticed in the application Within a week
4 Suggestions to the applicant for rectification of defects Within a week
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6 Issue of Building Licence:

Application for renewal of building licence

At Information Centre-atonce
7 Renewal of building licence 7 days
8 Plot sub division approval After getting prior sanction from Member Secretary, Local Planning Authority
9 Layout approval After getting prior sanction from Member Secretary, Local Planning Authority
10 License to Licensed surveyors 30 days
12 Demolition of unauthorised construction on public property 15 days
11 Demolition of dangerous structures 30 days
12 Removal of encroachment in Roads and municipal properties 15 days

How Citizens can help

  • Cooperation with enforcement staff
    • No unauthorised construction or addition / alteration in the premises
    • Start construction only after getting an approved plan
    • Do not buy plots for construction in unapproved layouts
    • Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
    • Follow the building Rules, Development control Rules and other regulations
    • Report illegal constructions, dangerous constructions
    • Avoid encroachments on public property and ensure foot paths are clear

Whom to contact for service deficiency

Details Designation and timings
First Complaint
Second Contact
Third Contact
Town Planning Inspector.. During Office hours
Town Planning Officer, “
Commissioner, “

OTHER BASIC AMENITIES ROADS, STREET LIGHTS

Roads

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

Total length or roads = 98 K.M.
Total No. of street lights = 2846 Nos.

Renovation and laying or new road works are taken up to improve the infrastructure of the town.
Functions / services

  • Construction and maintenance of roads, culverts, bridges, storm water drains.
• Repairs to potholes and bad patches
• Resurfacing the roads
• Widening and improvement of existing roads
• Repairs and maintenance of foot paths
• Maintenance of street furniture including street lights
  • Provision of parking facilities
    • Permitting display of advertisements
    • Maintenance of traffic islands
    • Maintenace of side drains, avenue trees,
    • Flood control measures to reduce damage

 

Response time for service / Grievance redressal

Sl. No. Details Time Schedule
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance to traffic 3 days
6 Replacing of missing manhole lids on the drains 3 days
7 Removal of debris and construction materials on road sides by the owner of the building 1 week
8 If not removed by the owner, removal by Municipality on collection of expenses 1 Week
9 Removal of water stagnation 24 Hours
10 Removal of drain blockage Emergency

Normal

24 Hours

3 days

Street lights

Sl. No. Details Time Schedule
1 Repairs to Non-burning of street lights at main roads / streets 2 days
2 Repairs of street lights at inner street 3 days

Citizens cooperation solicited

• Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
• Do not dump debris and garbage in street margins
• Avoid encroaching roads / streets
• Avoid cutting roads without permission
• Do not allow house hold waste water to flow into the streets
• Do not throw garbage into drains
• Do not connect sewer lines to public drains
• Report water stagnations, missing manholes, damaged lights, light poles
• Maintain avenue trees in front of premises

Whom to contact for service deficiency

Details Designation and timings
First Complaint
Second Contact
Third Contact
Junior Engineer, During Office hours
Municipal Engineer, “
Commissioner, “

REVENUE RESOURCES

Property Tax

Property Tax is a major revenue source for the Municipality. There are 29377property Tax assessments and the annual demand is Rs. 2.63 Crores
Staff pattern:
Revenue Officer = 1
Revenue Inspector = 2
Revenue Assistants = 9
Rate of Taxation:
Tax for general purpose 8% of Annual Value
Water supply & Drainage Tax 7.5% of Annual Value
Education Tax 2.5% of Annual Value
Library Cess 1.55% of Tax
Profession Tax slab rates:
Half year Income Half year Profession Tax
(with effect from 01.10.2018)
———————– ————————————–
Upto Rs.21000 Nil
Rs.21001 to 30000 Rs.160/-
Rs.30001 to 45000 Rs.410/-
Rs.45001 to 60000 Rs.800/-
Rs.60001 to 75000 Rs.1200/-
Rs. 75001 and above Rs.1250/-

Functions / Services

• Determining rate of Tax and dividing Zones for the purpose
• Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
• Collection of Tax
• Transfer of Title to properties

* Determining rate of tax and dividing zones for the purpose.

* Assessment of tax on all new constructions and additional tax for additional
constructions ensuring filling up of self assessment returns by owners.

Response time for service / Grievance redressal

Sl. No. Details Time Schedule
A Assessment of Property Tax :  
1 Information regarding the assessment of Property Tax At information Centre on the spot
2 Issue of acknowledgement for self assessment return At information Centre on the spot
3 Application for inclusion in the assessment register At information Centre on the spot
4 Assessment Order for new and improvement to the existing Building 20 days
b)

Name Transfer

 
 

Issue of form / acknowledgment

At information Centre on the spot
 

Issue of Orders

15 days
(a) & (b)

Issue of Certified Copies

 
1

Receipt of Forms and issue of acknowledgment

On the spot at information counter
2

Receipt of fees

At information centre on the spot
3

Issue of copies

7 days
c)

Settling tax complaints

15 days
 

(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule

 
d)

Vacancy remission

30 days

Citizens cooperation solicited

• Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
• Pay Tax promptly without leaving any arrears.
• Insist on getting receipt for payment
• Avoid paying tax in installments

Whom to contact for service / complaint

Details Designation with phone no and timings
First Complaint
Second Contact
Third Contact
(if deficiency persists)
Revenue Inspector, During Office hours
Revenue Officer
Commissioner

For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers

For Forms – See chart on Forms available with information counters

OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZGAR YOJANA

The objectives of the scheme, implemented by the Municipality are :
1. Providing self-employment opportunity to the people living below poverty line
2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and interested in self-employment
4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

 

Sl. No. Details Time Schedule
1 Receipt of application form In the information counter – on the spot
2 Submission of application In the information counter – on the spot
3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates 38 Days

Whom to contact for service deficiency

Details Designation and timings
First Complaint
Second Contact
Third Contact
Community Organiser .. During Office hours
Town Planning Officer, “
Commissioner, “

RAIN WATER HARVESTING
Rain water Harvesting is collection of rain water for drinking and other purposes.

Why should Rain water be saved
• To meet water demand for domestic use
• To raise the ground water level
• To improve the quality of ground water
• To prevent infiltration of sea water in nearby areas of sea shore.

Method of harvesting Rain Water

• Rain water can be harvested by two methods.
• Rooftop harvesting
• Surface run off harvesting
• Rain water from roof top can be straight away let into wells / Borewells
• Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

a) Collecting through well
b) Collecting through borewell

To harvest Rain water in open space
a) Percolation / Recharge pit
b) Percolation / Recharge pit with bore
c) Recharge trench
d) Recharge well

Harvesting of Rain water from thatched and tiled house

  • Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
    • Rain water can be collected on the thatched roof by using polyphone sheets
    • Rain water collected through filter can be stored in a tank or existing sump
    • Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
    • Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.

    Whom to contact for service deficiency

Details Designation and timings
For Demonstration
For Installation
Municipal Engineer, During Office hours Ph.No. 243865
Municipal Engineer, During Office hours Ph.No. 243865

E-GOVERNANCE

• In this Municipality data relating to property tax, water charges and non-tax items have been computerized
• Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.
• Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.
• Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.
• Birth & Death certificates are issued through computer service centers

Web site

• Public can get general information of the Municipality
• Public can have the details of all activities of Municipality through the WEBSITE
Details of various applications / forms issued at Information Centre

Sl. No. Details Application fee
1 Application for Water Supply HSC (Present rate to be mentioned.  If it is free, it may also be mentioned.
2 Application for Underground Drainage Connection
3 Application for approval of Building Plan Rs. 20/-
4 1)      Application for trade licences Rs. 3/-
  2)      Application for licence under prevention of Food Adulteration Act Rs. 3/-
5 1) Application for Birth Certificate Rs. 1/-
  2) Application for Death Certificate Rs. 1/-
6 Property tax self assessment return – name transfer application Rs. 1/-
7 Application for assessment of Property tax Rs. 1/-
8 Survey sketch Rs. 10/-
9 Installation application Rs. 20/-
10 Building Plan approval extra copy Rs. 10/-
11 Building Plan Renewal form Rs. 10/-

OTHER INSTITUTIONS AND SERVICE

Sl. No. Type of Institution Nature of service
1 Library / Reading Room News papers, Magazines Books – Free service
2 Sevai Maiyam General assistance to the public.