URBAN TREE INFORMATION SYSTEM (UTIS)
URBAN TREE – AN INTEGRATED E-SOLUTION FOR ULB’s
VISION
To make all Urban Local Body Services accessible to the common man from anywhere , anytime through various service delivery outlets and ensure efficiency , accuracy , transparency speedy & reliability of such services, at affordable costs to the basic needs of the common man in the State of Tamilnadu.
PHASE I MODULES
- Birth and Death Registration
- Property Tax
- Water Supply
- Profession Tax
- Non Tax Items
- Under Ground Drainage
- Trade License
- Financial Accounting
- Citizen facilitation Center
- Citizen Portal
- Grievance Redressal
- System Administrator
PHASE II MODULES
- Agenda
- Assembly Questions and Answers
- Integrated Personnel Management System
- Legal
- Asset Booking Asset Management
- Audit
- Building Plan
- Employee Self Service
- E-office
- Hospital Management
- Procurement
- School Management
- Solid Waste Management
- Vehicle management
- Ward Works
APPLICATION FEATURES
- Single login
- Unique User ID
- Role based solution
- Workflow based
- Biometric login
- Dashboard
- Citizen Portal
- Bi-lingual
- Audit Trail enabled
- Integrated with single window system
- High Availability (24×7)
- SMS and email enabled
- Multiple Delivery Channels
- Integrated with Payment Gateway
- Integrated with Common Service Centre
- Access Security through UID, PWD, Biometric enabled Service Oriented Architecture
BENEFITS TO CITIZEN
- A transparent system with visible accountability from the Department Convenience in interaction with the Department
- To get timely services and accurate information about his queries relation to services provided and participation in matters relating to them.
- To get timely services and accurate information about his queries relation to services provided and participation in matters relating to them.
- Minimum turnaround time in receiving a service
- Availability of a virtual interface (anywhere, anytime interface like internet) with the department than a physical interface
- Efficient mechanism for Grievances redressal and filing appeals
- Speedy disposal of appeals
- Elimination of discretionary human interface in the decision making processes while dealing with the public.
BENEFITS TO EMPLOYEES – G2G
- Greater transparency and accountability in the system to bring credibility to the intra-departmental processes Simplification of Administration of the department
- Simplification of Administration of the department
- Strengthen the head count in the service delivery front to avoid backlog and delivery of services in front line offices
- Capacity Building of the Key Resource Persons through extensive training on Technical lines and strengthening the institutional capacity building framework
- Performance incentives for motivation of the Project Team and the Operational Team
- In-house training facility
BUSINESS TO BUSINESS GROUPS / PRIVATE PARTNERS – G2B
- Minimum physical interface with the department. Online mechanisms to make the procedures convenient and hassle free.
- Provision of correct, updated reliable information on the performance of municipal
- Simplified and convenient procedures for quality service delivery mechanism and payment arrangement Convenient ways of grievances redressal
- Speedy adjudication of disputes and disposal of cases.
BENEFITS TO THE ELECTED REPRESENTATIVES – G2E
- Right information on the activities of local bodies, helps in better participation in the administration
- Management Information System helps as a tool for better decision
- Transparency in the administration
BENEFITS TO GOVERNMENT – G2G
- Efficient administration of internal offices procedures and department functions.
- Efficient administration and enforcement of acts, rules and procedures
- Delivery anywhere anytime services to the citizens
- Make more services available online to the citizens and business groups
- Easy and convenient mechanism for document archival, storage and retrieval
- System assisted decision making through MIS
- Provisions for simplifications in the processes and function of the department for stakeholder benefits and administrative convenience
- Enhancement in the local bodies revenue through better collection
- Monitoring of defaulters and increasing tax net
- Dashboard