மக்கள் சாசனம்

Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.

OBJECTIVES

This Citizens’ Charter is a commitment of the to achieve a STAR system.

• Simple
• Transparent
• Accountable
• Responsive

• In the administration of the civic body in fulfilling the needs of the citizens of this town.

• By providing all important information to the Citizens about the services being delivered by the Corporation.
• By creating a system which will receive public grievances and redress the same qualitatively and time bound.
• By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
• By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
• By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
• By being fair, efficient, citizen – friendly and outcome – focused.

ABOUT US

 About Corporation

 Location

Located in the Coimbatore district of the state, Tiruppur is one of the most important industrial centers of Tamilnadu. The town is situated at a distance of 448 kms to the South-West of Chennai and at the intersection 70 º 22’  Longitude and 11º 6’ latitude. River Noyyal, originating from the Velangiri Hills and flowing through the city center in the flowing through the city center in the easterly direction and the western Ghats on the near west, are the major geographical features of this region.

Spread over an area of 159º sq.kms. Tiruppur is the second largest town in the district of Coimbatore. With a population of over 8.7 lakhs, the economy of the town revolves around the manufacture of hosiery and cotton products.

The hot and dry climate prevailing in the region has been one of the various factors contributing to the growth of the hosiery industry in the town.

Growth of Tiruppur

Tiruppur started off as a small union and became a town with the inclusion of Thennamapalayam, Karuvampalayam and Valipalayam villages on 1^st of December 1947. One of the earliest activities of the Tiruppur Corporation was the setting up of a Cotton Market Committee.

The committee decided on utilising the monetary benefits through the trade for improving the civic facilities is the town.

 

The City Municipal Corporation provides the following major services

1) Water Supply

2) Sewerage

3) Solid Waste Management

4) Roads

5) Drains

6) Street Lights

7) Public Conveniences

8) Underground Drainage

The City Municipal Corporation also enforces and regulates the following activities.

1) Tax administrations.

2) Planning and Building permission

3) Trade and other licenses

4) Registration of Birth and Deaths

For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

 

REVENUE RESOURCES

Property Tax

Property Tax is a major revenue source for the Corporation.

ORGANISATION STRUCTURE

Revenue Officer is the Head of Revenue Section and he is entrusted with tax fixation and tax collection activities.

Tiruppur Corporation is divided into 4 Zonal and each Zonal is headed by Zonal Asst.Commissioner. Total 22 Revenue assistants are working under these 4 Zonals.

Sl. No.	Division	Wards
1.	Zone – I	1-15
2.	Zone – II	15-30
3.	Zone – III	31-45
4.	Zone – IV	46-60

Property Tax Fixation :

As per section 122 of Coimbatore City Municipal Corporation act 25 of 1981 , Property Tax is fixed based on annual rent of that property.

For Tax Fixation town is divided into 3 zones (i.e. A, B, C)

Tax is levied for New Buildings, additional construction and usage change of old buildings. Tax is levied to buildings as soon as it is completed or the building is occupied by the owner whichever is earlier. If any objection is there in tax fixation the owner can appeal along with the remitted copy of new / revised tax receipt to the Taxation Appeals Tribunal of this Corporation within 30 days from the receipt of special notice.

Collection of Property Tax :

Property tax is collected in half yearly basis. (i.e. April to September and October to March). Property tax should be remitted in Corporation Collection centre 5 with in 30 days from commencement of half year.

Profession Tax :

The details of the Profession tax is as follows with effective from 01-10-2008

Sl. No.	Half yearly Inocome	Half Yearly Profession Tax
1.	Upto 21000	Nil
2.	21000 to 30000	130
3.	30001 to 45000	330
4.	45001 to 60000	640
5.	60001 to 75000	960
6.	75001 and above	1245

Profession tax is collected half yearly basis. i.e. April to September and October to March. Profession Tax should be remitted in Municipal Collection Centre.

Functions / Services

• Determining rate of Tax and dividing Zones for the purpose
• Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
• Collection of Tax
• Transfer of Title to properties

Response time for service / Grievance redressal

Sl. No.	Details	Time Schedule
A	Assessment of Property Tax :
1	Information regarding the assessment of Property Tax	At information Centre on the spot
2	Issue of acknowledgement for self assessment return	At information Centre on the spot
3	Application for inclusion in the assessment register	At information Centre on the spot
4	Assessment Order for new and improvement to the existing Building	20 days
b)	Name Transfer
	Issue of form / acknowledgment	At information Centre on the spot
	Issue of Orders 0	15 days
(a) & (b)	Issue of Certified Copies
1	Receipt of Forms and issue of acknowledgment	On the spot at information counter
2	Receipt of fees	At information centre on the spot
3	Issue of copies	7 days
c)	Settling tax complaints	15 days
d)	Vacancy remission	30 days

Citizens cooperation solicited

1. Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
2. Pay Tax promptly without leaving any arrears.
3. Insist on getting receipt for payment
4. Avoid paying tax in installments

Whom to contact for service / complaint

Details	Designation and Phone Nos.
First complaint	Zonal Asst.Commissioner – I Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV	2258981 2473128 2374466 2260048
Second contact	City Engineer	2240852
Third contact	Corporation Commissioner	2242101, 2240153

For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers

 

E-Governance

• In this Corporation data relating to property tax, water charges and non-tax items have been computerized
• Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.
• Computerized Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Corporation.
• Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.
• Birth & Death certificates are issued through computer service centers

Web site

1. Public can get general information of the Corporation
2. Public can have the details of all activities of Corporation through the WEBSITE (https://www.tnurbantree.tn.gov.in/tiruppur/)

Details of various applications / forms issued at Information Centre

Sl. No.	Details	Application fee
1	Application for Water Supply HSC	25
2	Application for approval of Building Plan	25
3	1) Application for trade licences	10
4	2) Application for licence under prevention of Food Adulteration Act	5
5	1) Application for Birth Certificate	2
6	2) Application for Death Certificate	2
7	Property tax self assessment return – name transfer application	10
8	Application for assessment of Property tax	10
9	Property Tax appeal form	–
10	Water Connection – Name Transfer Application Form	10
11	Rental Value – application Form	5
12	Water Supply – Non domestic to Domestic	10

 

OTHER INSTITUTIONS AND SERVICE

Sl. No.	Type of Institution	Nature of service
1	Corporation Facilitation counter	Collection of Property Tax, Water charges, Profession Tax and Non Tax items

 

PLANNING

City Engineer is the Head of Planning Section. Two EE’s, Four AEE’s and Thirteen AE/JE’s and Two Town Surveyor are working under the City Engineer.

The City Engineer is entrusted with the responsibility of City Engineer planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed by the District Collector, Tiruppur and the Building permission is granted by the commissioner.

Corporation has been delegated to grant Planning permission by Local Planning Authority for Residential Buildings up to

1. Residential building upto 4000 sq.feet.
2. Four dwellings
3. Ground floor + First floor + Second floor
4. Ground floor + First floor and for Commercial buildings up to 2000 sq.feet

For Building plan approval layout approval and Installation Licence following details is should be enclosed.

Building permission :

1. Prescribed application form for building permission.
2. 3 Copies of Building Plan, Site Plan duly signed by the Applicant and a Registered licensed Building Surveyor.
3. Document Copy.
4. Master Plan Extract
5. Topo Sketch
6. Property Tax receipt or Vacant Land Tax Receipt (Tax has to be paid up to date).
7. Application for planning permission under sec. 49 of TNCP Act.
8. Statistical format 3 copies.
9. Layout copy.
10. Survey extract and Survey sketch.
11. Layout :
12. Application form affixed with 2 Rs. Court Fee Stamp.
13. Proposed Layout sketch and Topo sketch.
14. Document
15. Master Plan and Detailed Development plan extract.
16. Encumbrance certificate.
17. Tahsildhar certificate
18. Town survey register extract and survey sketch.

 

3. Subdivision and Reconstitution :

1. Application form affixed with 2 Rs. Court Fee Stamp.
2. Proposed sub-division sketch.
3. Layout copy, Site plan and Topo sketch.
4. Master plan extract and detailed development plan extract.
5. Document.
6. Encumberence Certificate.

4. Installation :

1. Application form affixed with 2 Rs. Court Fee Stamp.
2. Proposed Installation plan.
3. Master plan extract and detailed development extract.
4. Document.
5. Topo sketch.
6. Certificate from Tamilnadu Pollution Control Board.
7. No Objection Certificate from neighbours.

Functions / Services

1. Granting permission for construction or alteration of building
2. Renewal of building license.
3. Layout / Subdivision approval.
4. Action against unauthorised constructions, deviation and encroachments.
5. Enforcement of Master Plan and Detailed Development plans.
6. Granting permission for Installation License.
7. Identification of remerative and service projects and sending proposal for financial assistance.
8. Preparation of proposal on park Improvements.

 

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence

Sl. No.	Details	Time Schedule
1	Issue of application forms / Remittance of fees	At the Information Centre on all working days – atonce
2	Issue of acknowledgement	At the information centre-atonce
3	Intimation to the applicant on rectification of defects noticed in the application	Within a week
4	Suggestions to the applicant for rectification of defects	Within a week
5	After rectification of defects, issue of notice / chalan for remittance of fees for building license	Within a week
6	Issue of Building Licence:Application for renewal of building licence	30 daysAt Information Centre-at once
7	Renewal of building licence	7 days
8	Plot sub division approval	60 days
9	Layout approval	60 days
10	License to Licensed surveyors	30 days
12	Demolition of unauthorised construction on public property	15 days
11	Demolition of dangerous structures	30 days
12	Removal of encroachment in Roads and municipal properties	15 days

 

 

How Citizens can help

• Cooperation with enforcement staff
• No unauthorised construction or addition / alteration in the premises
• Start construction only after getting an approved plan
• Do not buy plots for construction in unapproved layouts
• Layout Developers to hand over Road, drains and other infrastructure to the Corporation after completion and before selling plots
• Follow the building Rules, Development control Rules and other regulations
• Report illegal constructions, dangerous constructions
• Avoid encroachments on public property and ensure foot paths are clear

Whom to contact for service deficiency

	Designation
First contact	Zonal Asst.Commissioner – I Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV	2258981 2473128  2374466 2260048
Second Contact	City Engineer	22408522240153
Third Contact	Commissioner	22421012201052

 

 

 

RAIN WATER HARVESTING

Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking and other purposes.

Why should Rain water be saved

• To meet water demand for domestic use
• To raise the ground water level
• To improve the quality of ground water
• To prevent infiltration of sea water in nearby areas of sea shore.

Method of harvesting Rain Water

¨ Rain water can be harvested by two methods.

• Rooftop harvesting
• Surface run off harvesting

Rain water from roof top can be straight away let into wells / Borewells

Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

1. a) Collecting through well
2. b) Collecting through borewell

To harvest Rain water in open space

1. a) Percolation / Recharge pit
2. b) Percolation / Recharge pit with bore
3. c) Recharge trench
4. d) Recharge well

Harvesting of Rain water from thatched and tiled house

• Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
• Rain water can be collected on the thatched roof by using polyphone sheets
• Rain water collected through filter can be stored in a tank or existing sump
• Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
• Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.

Whom to contact for service deficiency

	Designation	Phone Nos
First contact	Zonal Asst.Commissioner – IZonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV	22589812473128 2374466 2260048
Second Contact	City Engineer	22408522240153
Third Contact	Commissioner	22421012201052

 

OTHER BASIC AMENITIES

ROADS, STREET LIGHTS

Roads

The City Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.

There are  1309 Nos. of roads in Tiruppur Corporation and the length of these Roads is 407.876 K.m. These roads are maintained by Corporation. The length of BT surfaced road is 336.21 K.M and the earthen roads is 104.05 and the length of cement road is 12.61 KM. Every year Rs. 203 Lakhs is spent for road maintenance.

Street Light and Road Works:

23,531 Nos. of Street Lights have been provided in Tiruppur Corporation area with automatic Timer Switches in certain areas of Main Roads to switch on & off. The remaining of Street Lights are being operated manually every day. There are 15448 Nos of 40W Tube lights, 250 W sodium Vapour lamp fitting 2666 Nos., 150 W sodium Vapor light fittings 57 Nos., 70W sodium vapour fittings 6 Nos., 250 W  MV 94 Nos., High mast 280 Nos., and T5 energy saver light 794, 1×36 w Energy Saver 114, 2×36 w Energy Saver 1545, 3×36 w Energy Saver 12, 44×55 w Energy Saver 44, 2×11 w Energy Saver 187

Functions / services

• Construction and maintenance of roads, culverts, bridges, storm water drains.
• Repairs to potholes and bad patches
• Resurfacing the roads
• Widening and improvement of existing roads
• Repairs and maintenance of foot paths
• Maintenance of street furniture including street lights
• Provision of parking facilities
• Permitting display of advertisements
• Maintenance of traffic islands
• Maintenance of side drains, avenue trees.
• Flood control measures to reduce damage

 

 

Response time for service / Grievance redressal

Sl. No.	Details	Time Schedule
1	Restoration of damages caused to roads due to natural calamities	3 days
2	Filling of potholes in the roads	10 days
3	Road cutting permission	7 days
4	Patch work on roads	30 days
5	Removal of encroachments causing hindrance to traffic	3 days
6	Replacing of missing manhole lids on the drains	3 days
7	Removal of debris and construction materials on road sides by the owner of the building	1 week
8	If not removed by the owner, removal by Corporation on collection of expenses	1 Week
9	Removal of water stagnation	24 Hours
10	Removal of drain blockage EmergencyNormal	24 Hours3 days

 

Street lights

Sl. No.	Details	Time Schedule
1	Repairs to Non-burning of street lights at main roads / streets	2 days
2	Repairs of street lights at inner street	3 days

 

Citizens cooperation solicited

• Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
• Do not dump debris and garbage in street margins
• Avoid encroaching roads / streets
• Avoid cutting roads without permission
• Do not allow house hold waste water to flow into the streets
• Do not throw garbage into drains
• Do not connect sewer lines to public drains
• Report water stagnations, missing manholes, damaged lights, light poles
• Maintain avenue trees in front of premises

Whom to contact for service deficiency

Details	Designation and Phone Nos.
Initial complaint	Junier Engineer (Electrical)	22401532240852
Second contact	Assistant Executive Engineer	2240153,2241034
Third contact	City Engineer.	22421012201052

 

SOLID WASTE MANAGEMENT

For better Management the whole city has been divided into 15 sanitary divisions each comprising of 3 to 5 Municipal Corporation wards. Each Sanitary division is being looked after by a Sanitary Inspector. One Sanitary Inspector and about 50 Sanitary workers are being employed to carry out the Solid Waste Management in each division.

Each Sanitary worker is allotted a specific area in their respective division for carrying out street sweeping, open drain cleaning, rubbish collection and dust bin clearance. For each division one lorry is being engaged daily for cleaning the rubbish from street bins and then transported to compost dumping yard. There is no sub depot available in this city.

As the city is expanding rapidly the quantity is also increasing accordingly. The existing Sanitary Workers, which are much less against the actual norms, are not able to cover the remote and extension areas. However those remote areas are being attended by mass cleaning basic.

In the busy places like market exclusively 8 Sanitary Workers are engaged to remove the entire garbage accumulation daily. In the market above 10 to 12 MT garbage are being removed daily.

Cleaning in bus stands is carried out by sanitary workers round the clock in 3 shifts which includes maintenance of two free urinals.

The average garbage transported is about 400 M.Ts. These Solid Wastes are being disposed off by Corporation Vehicles. The Vehicles are destinated by a pre planned route each vehicle is transported 3 times per day. at present there is no compost yard in this Corporation.

The collected wastes are being dumped in private abandoned quarries. The Corporation has proposed to setup modernized compost yard in Iduvai village. It is under process.

SEGREGATION OF WASTE AT SOURCE :

Door to door garbage collection is being implemented in all 60 wards.

ACTION PLAN FOR 100% SOURCE SEGREGATION :

Awareness campaign is being done both by Corporation authorities and NGOs.

COMPOST PLANT

The Compost plant is situated ar Kovilvazhi 7 K.m away from the Corporation limit. The Segregated waste collected in each division is transported to IVR Enviro Project (P) Ltd. aerobic composting plant for manure preparation. The Plant has been set up on BOT basis in collaboration with M/S. I.V.R Enviro Project Private Ltd. The Plant is under operation since 21.10.2001 and the produced compost manure is being sold at the rate of Rs. 3.50/Kg. Now it is stopped functioning due to High court dispute. It will start functioning after the final verdict.

Functions / Services

• Daily street cleaning and transportation of waste
• Night sweeping in Bus stands and market places
• Disposal of waste collected through various methods
• Removal of debris and construction wastes
• Special conservancy arrangements during festivals and other important occasions attracting large number of people
• Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc.,
• Maintenance and cleaning of public toilets, urinals on a daily basis
• Removal of dead animals
• Fee collection

Response Time for Redressal Of Grievance

Waste Management

Sl. No.	Details	Time Schedule
1	Cleaning of Streets and Road	Monday to Saturdayfrom 6.00 A.M. to 11.00 A.M from 2.00 P.M to 5.00 P.M at all places .
2	Market and Bus-stand places	5.45 A.M to 10.45 A.M2.00 P.M to 5.00 P.M 9.00 P.M to 4.00 A.M (Next day)
3	Collection and removal of Garbage	Daily
4	Cleaning of public toilets, urinals	Daily
5	Complaints regarding non-removal of garbage’s	24 Hours
6	Removal of dead animals	At once
7	Complaints regarding non-sweeping of roads	24 Hours
8	Complaints regarding removal of debris	3 days from intimation
9	Complaints regarding removal of blockages in Public Toilets	At once

 

 

Needed Cooperation from Citizens

• Do not throw wastes into open drains or streets
• Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
• Segregate house hold wastes as per guidelines
• Report non-clearance of garbage / debris to the designated authorities
• Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
• Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
• Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Corporation:-

1. Commissioner2. Sanitary Inspector

Custodian of Records / Chef Registrar of the cityRegistrar of the division.

The Commissioner of the respective Corporation is the Registrar for the city Under the supervision of the Commissioner, the Sanitary Inspectors have been appointed as Birth and Death Registrars for the Registration Unit. The Registrars are responsible for implementing the Registration for Birth and Death Act 1969 and relevant state rules. The Registration officer will be functioning as per the act and rule under the control for Birth and Death Registrar. the public will get registered their events at the place of occurrence. The fee and time limit for registration is enclosed herewith. The City Health Officer and City Statistical Assistant will review the work of Birth and Death Registers periodically.

There are Sixteen Birth and Death Registration Units in this Tiruppur Corporation.

Sl. No	Registration Unit	Office Address
1.	I	Avinashi road (Near O.H.T)
2.	II	Mettupalayam, P.N Road
3.	III	Lakshmi Nagar, P.N. Road
4.	IV	New Bus Stand
5.	V	Kongu Main Road (Near Railway Gate)
6.	VI	Kumaran Road, (Near Park)
7.	VII	Valipalayam
8.	VIII	Municipal Cattle Shed
9.	IX	Old Bus Stand
10.	X	Near Thennampalayam Corporation School
11.	XI	Big Bazar Street
12.	XII	Near daily Market (PRMH Backside)
13	XIII	Odakkadu Municipal School

There are Sixteen (16) Birth & Death Registrars in this Corporation. They are doing their work (ie) registration and issuing the certificates.

Working Hours : 2.00 P.M to 5.00 P.M

 

Response Time For Services / Grievances

Details	Rate of fees (Fill up this column for all items)	Time Schedule
Registration of Birth From the Date of Birth 1. Within 21 days	Nil	At once
2. From 21 days up to 30 days	Rs.2/-	At once
3. From 30 days up to 1 year	Rs.5/-	7 days
4. More than 1 year (with court order)	Rs.10/-	7 days
I. Registration of Child’s Name in the Birth Register		At once
1. From the date of Birth up to 1 year	Nil	3 days
2. More than 1 year	Rs.5/-	7 days
II. Registration of Death From the date of death 1. Within 21 days	Nil	At once
2. From 21 days up to 30 days	Rs.2/-	At once
3. From 30 days up to one year	Rs.5/-	7 days
4. More than 1 year (with Court Order)	Rs.10/-	7 days
III. Birth / Death Certificates Remittance of fees for First copy	Rs.5/-	7 days
Additional copy / each additional copy	Rs.5/-	7 days

Needed Cooperation from Citizens

• Register Birth immediately after birth
• Name the child, preferably before registration
• Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
• Register death immediately after occurrence
• Informants should be responsible persons who could give correct personal information
• Avoid nick names or alias names in giving information both for the Birth and Death
• Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
• For extracts give correct details and pay the required fees for copies and search fees
• Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
• If it is through Messenger, give a specific written authorisation to collect the extract
• Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

PREVENTION OF FOOD ADULTERATION

Licence is issued to the Traders in every year in our Corporation area.

The Licence fee should be remitted with relevant Application forms before 30 days of Financial year (April to March). Otherwise the Late applications 25% penalty amount will be collected with the Licence fee.

Any complaints from public regarding food stuffs, in Food Establishment and the result of Food Lab regarding food Adulterated, legal action will be taken against the Traders / Vendors.

Functions / Services / Enforcement

• Have a watch over the sale of food articles.
• If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
• If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
• Issue licensee for trades under the Act after verification and collection of fees
• Create awareness among people and traders

Response Time for Service / Grievance Redressal

Details	Time Schedule
1. Issue of Application Form	At Information Centre on all working days on the spot
2. Receipt of application with fees	At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application	Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees	Within 30 days from the receipt of application
5. Issue of License	45 days
6. Belated remittance of fees	25 % Penalty

Renewal of License

Issue of application form	At Information centre on all working days on the spot
Receipt of application / remittance of fsees	At Information Centre on the spot
Renewal of license	Within 45 days

Citizens Cooperation Solicited

• Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
• Traders may inform suspected adulterated food articles in circulation
• Traders to obtain Corporation license or renew license without fail at the appropriate time paying the prescribed fee
• Insist on license card from the Authorities, if not issued within 45 days
• Citizens may report adulterated food staff under circulation to Corporation Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

 

OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Corporation regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility for regulation and issue of license is entrusted with the following officials of the Corporation.

1. City Health Officer
2. Commissioner.

All the factories and other industries in our Corporation Area should get installation for the Electric Motors and other power equipments and also get the Running License. They are insisted by Tiruppur Planning Sectors and Public Health Section.

The Traders and Factory Owners should remit the prescribed License Fee, for running of Motors and trade under the Section of

The Factories and other trading places will be inspected by the Sanitary Inspectors to rectify the defects. Then City Health Officer and Commissioner will inspect and the License will be issued.

To obtain the installation and running License, the traders must enclose the No objection Certificate of Pollution Control Board and the approval map of Town Planning with their approved map of town Planning with their applications.

The Schedule of License Fee is enclose here with.

Functions / Services

• Notify the trades, which need license together with the rate of license fees
• Field verification and issue of license / or renewed license
• Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
• Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal

Details	Time Schedule
1. Issue of Application Form	At Information Centre on all working days on the spot
2. Receipt of application with fees	At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application	Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees	Within 30 days from the receipt of application
5. Issue of License	45 days
6. Belated remittance of fees	Penalty

 

Renewal of License

Issue of application form	At Information centre on all working days on the spot
Receipt of application / remittance of fees	At Information Centre on the spot
Renewal of license	Within 45 days

 

Citizens Cooperation Solicited

• Avoid unauthorized running of trades or machineries without license
• Adhere to the license conditions scrupulously
• Obtain licence / renewal of licence without omission and promptly
• Remit the fees due promptly
• Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency Of Service

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

 

IMMUNISATION

This Corporation is playing an active role in immunisation according to schedule and in nationwide special drives for immunisation. The Health officer or Commissioner of the Corporation and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programmes

FUNCTIONS / SERVICE

·         Field survey and extension work by para medical staff·         Regular immunisation at designated places ·         Special nation-wide programmes on immunisation Creating awareness among people for timely immunisation

Response Time For Service / Grievance

Details Time schedule

Vaccination to public : Every Tuesday & Wednesday of a week

Vaccination for specific disease : At once, at the concerned centres

Polio Vaccination : Every Wednesday

Anti – natal checkup : Every Tuesday.

Certificate of Vaccination : Two days

 

Immunisation Schedule :

1. T injection for pregnant woman
2. BCG given to time of Birth.
3. 11/2 Month : DPT, POLIO 1^st
4. 21/2 Month : DPT, POLIO 2^nd
5. 31/2 Month : DPT, POLIO 3^rd
6. 9 Months : Measles
7. 16-24 : Booster Dose DPT & POLIO

The following programmes conducted in Tiruppur Municipal Hospitals.

1. OP conducted by all hospitals
2. Immunisation programme conducted by every Wednesday.
3. Family Welfare programme conducted MCH & Urban Health Post.
4. IEC activities conducted time to time.
5. Family health awareness camp conducted by DPH time to time.

Corporation Maternity Homes:

1.	T.S. Kandasamy chettiar Corporation Maternity Home, Avinashi Road	2249952
2.	Ponnammal Ramasamy Corporation Maternity Home, Old Market.	2241852
3.	K.R.Easwaramoorthy Corporation Maternity Home, Near Railway Station
Urban Health Posts :
1.	Nesavalar Colony Urban Health Post S.S. Kovil Street
2.	L.R.G. Nagar Urban Health Post (New ramakrishnapuram)
3.	Soosaipuram Urban Health Post
4.	K.V.R. Nagar Urban Health Post, K.T.C. School Road.
Dispensaries
1.	Mettupalayam
School Health Inspection Team

School Health inspection unit Diagnose school children and given medicine.

No. of Medical Staff working in Tiruppur Corporation Hospital.

1.	Medical Officers	6
2.	Health Visitor	6
3.	Computer Cum Clerk	3
4.	Multipurpose Health Worker	24
5.	Pharmacist	1
6.	Male Nursing Assistant	1
7.	Maternity Assistant	9

How Can the Citizens Help

• Adhere to immunization schedule for your children
• Contact Corporation authorities in case of any outbreak of dangerous diseases

Whom To Contact for Service / Grievance Redressal

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

 

DISPENSARIES AND MATERNITY HOMES

There are 1 Dispensaries and 3 Maternity Homes and Four Health post catering free service to the urban poor. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of CHO & Commissioner.

Functions / Services

• Providing maternity and child care
• Providing help and advice on Family welfare issues
• Immunisation and vaccination
• Disease preventive and curative measures
• Creating awareness for hygiene and immunisation

Response time for service / grievance

Details	Time Schedule
1. Service Maternity	Daily except Sundays
2. Dispensary	Daily except Sundays
3. Advise on Family welfare	Daily except Sundays

Whom to Contact

	Designation
First contact	Sanitary Officer – ISanitary Officer – II Sanitary Officer – III Sanitary Officer – IV	22589812473128   2374466 2260048
Second Contact	City Health Officer	22408522240153
Third Contact	Commissioner	22421012201052

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA

The objectives of the scheme, implemented by the Corporation are :

1. Providing self-employment opportunity to the people living below poverty line
2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and interested in self-employment
4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.

Urban Self Employment Programme :

Under this programme assistance is given to individual urban poor beneficiaries for setting up gainful self employment ventures. Applications are received through resident community volunteers and president of community development societies and place before the Task Force Committee. Applications recommended by the committee are forwarded to banks for financial assistance. Maximum unit cost will be Rs. 2,00,000/- and maximum subsidy is 25% of project cost subject to a limit of Rs. 50000/-

Operational Details in regard to Individual Self Employment Through setting up of Micro-Enterprises” under USEP.

1.	Identification of beneficiaries	:	Only those identified and listed on the basis of below poverty line survey conducted by the Corporation.
2.	Eligibility	:	Urban poor living below the poverty line.
3.	Family Income	:	Monthly income per capita should be less than Rs. 500.93
4.	Residency	:	Residing in the town for at least three years.
5.	Defaulter	:	Should not be a defaulter to any nationalised bank.
6.	Project cost	:	Maximum Unit cost is Rs. 2,00,000/-
7.	Subsidy	:	25% of project cost subject to a ceiling of Rs. 50,000/-
8.	Margin Money	:	Each beneficiary is regained to contribute 5% of the project cost as margin money.
9.	Collared Guarantee	:	The loans would not require any collateral guarantee.
11.	Repayment	:	Repayment schedule ranges from 3 to 7 years.

2. Development of Women and Children in Urban Areas :

This scheme is distinguished by the special incentive extended to Urban poor women who decide to set up self employment ventures in a group as opposed to individual effort. Groups of Urban poor women shall take up an economy activity suited to their skill, training, aptitude and local conditions. Besides generation of income, this group shall strive to empower the Urban poor women by making them independent as also providing a facilitating atmosphere for self employment.

 

 

 

Operational Details :

1.	Identification of beneficiaries	:	Only those identified and listed on the basis of below poverty line survey conducted by the Corporation.
2.	Eligibility	:	DWCUA group should consist of at least 10 urban poor women.
3.	Family Income	:	Monthly income per capita should be less than Rs. 500.93
4.	Residency	:	Residing in the town for at least for three years.
5.	Defaulter	:	Should not be a defaulter to any nationalised bank.
6.	Project cost	:	Maximum project cost is Rs. 5,00,000/-
7.	Subsidy	:	Rs. 1,75,000 or 35% of the cost of the project whichever is less.
8.	Margin Money	:	5% of project cost.
9.	Collarel subsidy	:	No collateral subsidy
11.	Repayment	:	Repayment schedule ranges from 3 to 7 years.

Urban Wage Employment Scheme :

This programme shall seek to provide wage employment to beneficiaries living below the poverty line within the jurisdiction of urban local bodies by utilising their labour for construction of socially and economically useful public assets. The material labour ratio for works under this programme shall be maintained at 60:40. The prevailing minimum wage rate as notified from time to time for each area, shall be paid to beneficiaries under this programme.

Urban Self Employment Programme-Training :

Training is give to urban poor in service sector like TV, Radio, Refrigerator, Air condition, Automobile, Home appliances repairs rewinding of motors, Book Binding, Computer Training. Tailoring, Fashion Designing, Skilled sewing Operator, Casual wear Designing Grade -1.

1.	Duration per training course	:	3 Months
2	Average expenditure	:	Rs. 10000/-
3.	Eligibility	:	Only those identified and listed on the basis of below poverty line.

Expenditure on training per trainee includes material cost, trainers fees other miscellaneous expenses to be incurred by training institution.

Thrift and Credit Society :

Even if the society is not engaged in any project activity under DWCUA, the society shall also be entitled at the rate of Rs. 2000/- and the group members is in 13 and above the group have been getting Rs. 25,000/-  revolving fund. The revolving fund is meant for the use of the society for purpose like.

1. Purchase of raw materials and marketing.
2. Infrastructure support for income generation and other group activities.
3. Onetime expenses on child care activity. Recurring expenses like staff salary will be payable.
4. Expenses not exceeding Rs. 500/- to meet travel cost of group members for visit banks etc.

 

 

WATER SUPPLY

Protected water supply is provided to Tiruppur Town under the supervision of City Engineer and team of technical personal working under him. The population of Tiruppur Corporation is 3,51,501 as per last census. The Present population of the town is 8,77,778 and the floating population is 1,50,000. 118.50 MLD of water is to be required daily. However 90.22 MLD of water only is distributed on average. The per captia supply is maintained at 38.13 – 117.76 Lpcd.

Surface water is pumped from Bhavani river at Head works, Mettupalayam, filtered, Chlorinated and pumped to Tirupur through pumping main of length 54 KM. Tiruppur 1^st water supply scheme was designed for a population of 60,000 and commissioned during 1961. Tiruppur II nd water supply scheme was designed for a population of 3.00 lakhs to supply 110 LPCD of water and commissioned during 1993.

There are 358 Nos of OHT and One No. of GLR with a total capacity of 275.25 lakh litre in which water is stored and distributed to the public through distribution mains of 1201.54 KM length. Tiruppur town is devided into 4 Zones for water supply. Water is distributed to the public once in 5 to 7 days. There are 2022 Nos of public taps in the town. 148060 House Service connections have been given to the Public.

There are 407 bore wells provided with hand pumps 1005 Nos of bore wells provided with power pumps. Power pumps are provided in 46 Open Wells. From bore wells and open wells water is supplied to the public for other than drinking purposes.

A New III water supply scheme was executed by New Tiruppur Area Development Corporation Limited and completed October 2005. This scheme is designed to supply 250 MLD of water daily to the houses and companies of Tirupur Town.. At present 90.84 MLD of Water from three Tiruppur Water Supply schemes is received and distributing to the public in Tiruppur Town at the satisfactory level.

Services / Functions

• Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
• Sanctioning new House service connection
• Conveyance and distribution of water for private and public uses.
• Billing and collection of water charges
• Creating awareness among people to conserve water and instal Rain Water Harvesting structures

Response Time for Complaints

Details	Time Schedule / Response
I. Water Supply:1.a) Issue of application for new water supply house service connection	At the Information Centre in all zonal officers on all working days on the spot
b) Receipt of filled applications with fees	At the information centre on all working days
c) Issue of acknowledgement	On the spot
d) Intimation to the applicant on rectification of defects noticed in the application	Within Three Days
e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection	Three Days
f) Effecting Water Supply House service connection	7 Days from the receipt of application
II Complaints / Defects :1. Replacement of defective meter	15 days
2. Rectification of pollution in drinking water supply	Within 24 Hours
3. Arresting of Leakage of water in the mains	Within 24 hours
4. Minor repairs	2 days
5. Major repairs	3 days
6. Repairs to hand pumps	3 days
7. Repairs to public fountain	2 days
8. Repairs to India Mark 2 pumps / Bore wells	7 days
9. Deficiency in chlorinating	24 hours
10. For prevention of Fire	At once
III. Special Demand:1. Supply of water through lorry Tanker	Within 24 hours, if piped water supply is interrupted
2. Supply of water through lorry for Marriage / Festival	3 – 5 days

Needed Cooperation from Citizen

• Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
• Do not draw water unauthorisedly or through installation of pumps in Corporation connection
• Get the repairs attended after proper intimation to corporation and under the supervision of Corporation Engineering Staff
• Pay water charges and other dues promptly and avoid disconnection
• Conserve rain water and instal Rain Water Harvesting structures in all buildings.
• Keep the tap closed both in house and in public stand post to avoid pollution
• Report water leakage, theft as a public service
• Do not tamper with water supply connection or meters

Whom to Contact for Redressal of Grievance

	Designation
First contact	Zonal Asst.Commissioner – I Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV	22589812473128 2374466  2260048
Second Contact	City Engineer	22408522240153
Third Contact	Commissioner	22421012201052