Citizen Charter
Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.
This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.
OBJECTIVES
This Citizens’ Charter is a commitment to achieve a STAR system.
- Simple
- Transparent
- Accountable
- Responsive
- In the administration of the civic body in fulfilling the needs of the citizens of this town.
- By providing all important information to the Citizens about the services being delivered by the Corporation.
- By creating a system which will receive public grievances and redress the same qualitatively and time bound.
- By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
- By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
- By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
- By being fair, efficient, citizen – friendly and outcome – focused.
ABOUT US
About Corporation
Location
Located in the Coimbatore district of the state, Tiruppur is one of the most important industrial centers of Tamilnadu. The town is situated at a distance of 448 kms to the South-West of Chennai and at the intersection 70 º 22’ Longitude and 11º 6’ latitude. River Noyyal, originating from the Velangiri Hills and flowing through the city center in the flowing through the city center in the easterly direction and the western Ghats on the near west, are the major geographical features of this region.
Spread over an area of 159.35 sq.kms. Tiruppur is the second largest town in the district of Coimbatore. With a population of over 8.7 lakhs, the economy of the town revolves around the manufacture of hosiery and cotton products.
The hot and dry climate prevailing in the region has been one of the various factors contributing to the growth of the hosiery industry in the town.
Growth of Tiruppur
Tiruppur started off as a small union and became a town with the inclusion of Thennamapalayam, Karuvampalayam and Valipalayam villages on 1st of December 1947. One of the earliest activities of the Tiruppur Corporation was the setting up of a Cotton Market Committee.
The committee decided on utilising the monetary benefits through the trade for improving the civic facilities is the town.
The City Municipal Corporation provides the following major services
1) Water Supply
2) Sewerage
3) Solid Waste Management
4) Roads
5) Drains
6) Street Lights
7) Public Conveniences
8) Underground Drainage
The City Municipal Corporation also enforces and regulates the following activities.
1) Tax administrations.
2) Planning and Building permission
3) Trade and other licenses
4) Registration of Birth and Deaths
For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.
REVENUE RESOURCES
Property Tax
Property Tax is a major revenue source for the Corporation.
ORGANISATION STRUCTURE
Deputy Commissioner is the Head of Revenue Section and he is entrusted with tax fixation and tax collection activities.
Tiruppur Corporation is divided into 4 Zonal and each Zonal is headed by Zonal Asst. Commissioner. Revenue assistants are working under these 4 Zonals.
| Sl. No. | Division | Wards |
| 1. | Zone – I | 1, 9, 10, 11, 12, 13, 14, 15, 21, 22, 23, 24, 25, 26, 27 |
| 2. | Zone – II | 2, 3, 4, 5, 6, 7, 8, 16, 17, 18, 19, 20, 30, 31, 32 |
| 3. | Zone – III | 33, 34, 35, 44, 45, 46, 47, 48, 49, 50, 51, 56, 58, 59, 60 |
| 4. | Zone – IV | 28, 29, 36, 37, 38, 39, 40, 41, 42, 43, 52, 53, 54, 55, 57 |
Property Tax Fixation:
As per section 122 of Coimbatore City Municipal Corporation act 25 of 1981, Property Tax is fixed based on annual rent of that property.
For Tax Fixation town is divided into 3 zones (i.e. A, B, C)
Tax is levied for New Buildings, additional construction and usage change of old buildings. Tax is levied to buildings as soon as it is completed or the building is occupied by the owner whichever is earlier. If any objection is there in tax fixation the owner can appeal along with the remitted copy of new / revised tax receipt to the Taxation Appeals Tribunal of this Corporation within 30 days from the receipt of special notice.
Collection of Property Tax :
Property tax is collected in half yearly basis. (i.e. April to September and October to March). Property tax should be remitted in Corporation Collection centre 5 within 30 days from commencement of half year.
Profession Tax :
The details of the Profession tax is as follows with effective from 01-10-2008
| Sl. No. | Half yearly Inocome | Half Yearly Profession Tax |
| 1. | Upto 21000 | Nil |
| 2. | 21000 to 30000 | 130 |
| 3. | 30001 to 45000 | 330 |
| 4. | 45001 to 60000 | 640 |
| 5. | 60001 to 75000 | 960 |
| 6. | 75001 and above | 1245 |
Profession tax is collected half yearly basis. i.e. April to September and October to March. Profession Tax should be remitted in Municipal Collection Centre.
Functions / Services
- Determining rate of Tax and dividing Zones for the purpose
- Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
- Collection of Tax
- Transfer of Title to properties
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| A | Assessment of Property Tax : | |
| 1 | Information regarding the assessment of Property Tax | At information Centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information Centre on the spot |
| 3 | Application for inclusion in the assessment register | At information Centre on the spot |
| 4 | Assessment Order for new and improvement to the existing Building | 20 days |
| b) | Name Transfer | |
| Issue of form / acknowledgment | At information Centre on the spot | |
| Issue of Orders 0 | 15 days | |
| (a) & (b) | Issue of Certified Copies | |
| 1 | Receipt of Forms and issue of acknowledgment | On the spot at information counter |
| 2 | Receipt of fees | At information centre on the spot |
| 3 | Issue of copies | 7 days |
| c) | Settling tax complaints | 15 days |
| d) | Vacancy remission | 30 days |
Citizens cooperation solicited
- Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
- Pay Tax promptly without leaving any arrears.
- Insist on getting receipt for payment
- Avoid paying tax in installments
Whom to contact for service / complaint
| Details | Designation and Phone Nos. | |
| First complaint | Zonal Asst.Commissioner – I
Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV |
2258981
2473128 2374466 2260048 |
| Second contact | City Engineer | 2240852 |
| Third contact | Corporation Commissioner | 2242101, 2240153 |
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers
E-Governance
- In this Corporation data relating to property tax, water charges and non-tax items have been computerized
- Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.
- Computerized Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Corporation.
- Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.
- Birth & Death certificates are issued through computer service centers
Web site
- Public can get general information of the Corporation
- Public can have the details of all activities of Corporation through the WEBSITE (https://www.tnurbantree.tn.gov.in/tiruppur/)
Details of various applications / forms issued at Information Centre
| Sl. No. | Details | Application fee |
| 1 | Application for Water Supply HSC | 25 |
| 2 | Application for approval of Building Plan | 25 |
| 3 | 1) Application for trade licences | 10 |
| 4 | 2) Application for licence under prevention of Food Adulteration Act | 5 |
| 5 | 1) Application for Birth Certificate | 2 |
| 6 | 2) Application for Death Certificate | 2 |
| 7 | Property tax self assessment return – name transfer application | 10 |
| 8 | Application for assessment of Property tax | 10 |
| 9 | Property Tax appeal form | – |
| 10 | Water Connection – Name Transfer Application Form | 10 |
| 11 | Rental Value – application Form | 5 |
| 12 | Water Supply – Non domestic to Domestic | 10 |
OTHER INSTITUTIONS AND SERVICE
| Sl. No. | Type of Institution | Nature of service |
| 1 | Corporation Facilitation counter | Collection of Property Tax, Water charges, Profession Tax and Non Tax items |
PLANNING
Deputy Commissioner (Town Planning) is the Head of Planning Section. City Planner, EE, AEE’s and AE/JE’s and Town Surveyor are working under the Deputy Commissioner (Town Planning).
Deputy Commissioner (Town Planning) is entrusted with the responsibility of City planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed by the District Collector, Tiruppur and the Building permission is granted by the commissioner.
Corporation has been delegated to grant Planning permission by Local Planning Authority for Residential Buildings up to
- Residential building upto 4000 Sq.feet.
- Four dwellings
- Ground floor + First floor + Second floor
- Ground floor + First floor and for Commercial buildings up to 2000 Sq.feet
For Building plan approval layout approval and Installation Licence following details is should be enclosed.
Building permission:
- Application should apply only through online (tnurbaneseva.tn.gov.in)
- 3 Copies of Building Plan, Site Plan duly signed by the Applicant and a Registered licensed Building Surveyor.
- Document Copy.
- Master Plan Extract
- Topo Sketch
- Property Tax receipt or Vacant Land Tax Receipt (Tax has to be paid up to date).
- Application for planning permission under sec. 49 of TNCP Act.
- Statistical format 3 copies.
- Layout copy.
- Survey extract and Survey sketch.
Layout :
- Application should apply only through online (tnurbaneseva.tn.gov.in)
- Proposed Layout sketch and Topo sketch.
- Document
- Master Plan and Detailed Development plan extract.
- Encumbrance certificate.
- Tahsildhar certificate
- Town survey register extract and survey sketch.
Subdivision and Reconstitution:
- Application should apply only through online (tnurbaneseva.tn.gov.in)
- Proposed sub-division sketch.
- Layout copy, Site plan and Topo sketch.
- Master plan extract and detailed development plan extract.
- Document.
- Encumbrance Certificate.
Installation :
- Application should apply only through online (tnurbaneseva.tn.gov.in)
- Proposed Installation plan.
- Master plan extract and detailed development extract.
- Document.
- Topo sketch.
- Certificate from TamilNadu Pollution Control Board.
- No Objection Certificate from neighbours.
Functions / Services
- Granting permission for construction or alteration of building
- Renewal of building license.
- Layout / Subdivision approval.
- Action against unauthorized constructions, deviation and encroachments.
- Enforcement of Master Plan and Detailed Development plans.
- Granting permission for Installation License.
- Identification of remerative and service projects and sending proposal for financial assistance.
- Preparation of proposal on park Improvements.
Response Time for Service / Grievance Redressal
Approval of Building Plan and issue of Building Licence
| Sl. No. | Details | Time Schedule |
| 1 | Issue of application forms / Remittance of fees | At the Information Centre on all working days – atonce |
| 2 | Issue of acknowledgement | At the information centre-atonce |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / chalan for remittance of fees for building license | Within a week |
| 6 | Issue of Building Licence:
Application for renewal of building license |
30 days
At Information Centre-at once |
| 7 | Renewal of building license | 7 days |
| 8 | Plot sub division approval | 60 days |
| 9 | Layout approval | 60 days |
| 10 | License to Licensed surveyors | 30 days |
| 12 | Demolition of unauthorized construction on public property | 15 days |
| 11 | Demolition of dangerous structures | 30 days |
| 12 | Removal of encroachment in Roads and municipal properties | 15 days |
How Citizens can help
- Cooperation with enforcement staff
- No unauthorised construction or addition / alteration in the premises
- Start construction only after getting an approved plan
- Do not buy plots for construction in unapproved layouts
- Layout Developers to hand over Road, drains and other infrastructure to the Corporation after completion and before selling plots
- Follow the building Rules, Development control Rules and other regulations
- Report illegal constructions, dangerous constructions
- Avoid encroachments on public property and ensure foot paths are clear
Whom to contact for service deficiency
| Designation | ||
| First contact | Zonal Asst.Commissioner – I
Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Engineer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |
RAIN WATER HARVESTING
Rain water Harvesting
Rain water Harvesting is collection of rain water for drinking and other purposes.
Why should Rain water be saved
- To meet water demand for domestic use
- To raise the ground water level
- To improve the quality of ground water
- To prevent infiltration of sea water in nearby areas of sea shore.
Method of harvesting Rain Water
Rain water can be harvested by three methods.
- Rooftop harvesting
- Surface run off harvesting
- Borewell Recharging
Rain water from roof top can be straight away let into wells / Borewells
Rain water in the open spaces can be collected adopting various rain water harvesting methods
Collecting of Rain water from the terrace of the Buildings
- a) Collecting through well
- b) Collecting through borewell
To harvest Rain water in open space
- a) Percolation / Recharge pit
- b) Percolation / Recharge pit with bore
- c) Recharge trench
- d) Recharge well
Harvesting of Rain water from thatched and tiled house
- Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
- Rain water can be collected on the thatched roof by using polyphone sheets
- Rain water collected through filter can be stored in a tank or existing sump
- Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
- Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.
Whom to contact for service deficiency
| Designation | Phone Nos | |
| First contact | Zonal Asst.Commissioner – I
Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Engineer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |
OTHER BASIC AMENITIES
ROADS, STREET LIGHTS
Roads
The City Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.
There are 10277 Nos. of roads in Tiruppur Corporation and the length of these Roads is 1459.28 K.m. These roads are maintained by Corporation. The length of BT surfaced road is 1003.58 K.M and the earthen roads is 379.22 K.M and the length of cement road is 12.61 KM. Every year Rs. 203 Lakhs is spent for road maintenance.
Street Light and Road Works:
35213 Nos. of Street Lights have been provided in Tiruppur Corporation area with automatic Timer Switches in certain areas of Main Roads to switch on & off. The remaining of Street Lights are being operated manually every day. They are mentioned below
| 15W LED | 18617 |
| 20W LED | 5819 |
| 40W LED | 1320 |
| 72W LED | 465 |
| 90W LED | 763 |
| 120W LED | 2393 |
| 150W LED | 166 |
| 200W LED | 828 |
| 220W SVL | 4107 |
| 130W SVL | 735 |
Functions / services
- Construction and maintenance of roads, culverts, bridges, storm water drains.
- Repairs to potholes and bad patches
- Resurfacing the roads
- Widening and improvement of existing roads
- Repairs and maintenance of foot paths
- Maintenance of street furniture including street lights
- Provision of parking facilities
- Permitting display of advertisements
- Maintenance of traffic islands
- Maintenance of side drains, avenue trees.
- Flood control measures to reduce damage
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Removal of encroachments causing hindrance to traffic | 3 days |
| 6 | Replacing of missing manhole lids on the drains | 3 days |
| 7 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 8 | If not removed by the owner, removal by Corporation on collection of expenses | 1 Week |
| 9 | Removal of water stagnation | 24 Hours |
| 10 | Removal of drain blockage Emergency
Normal |
24 Hours
3 days |
Street lights
| Sl. No. | Details | Time Schedule |
| 1 | Repairs to Non-burning of street lights at main roads / streets | 2 days |
| 2 | Repairs of street lights at inner street | 3 days |
Citizens cooperation solicited
- Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
- Do not dump debris and garbage in street margins
- Avoid encroaching roads / streets
- Avoid cutting roads without permission
- Do not allow house hold waste water to flow into the streets
- Do not throw garbage into drains
- Do not connect sewer lines to public drains
- Report water stagnations, missing manholes, damaged lights, light poles
- Maintain avenue trees in front of premises
Whom to contact for service deficiency
| Details | Designation and Phone Nos. | |
| Initial complaint | Assistant Engineer (Electrical) | 2240153
2240852 |
| Second contact | Assistant Executive Engineer | 2240153,
2241034 |
| Third contact | City Engineer. | 2242101
2201052 |
SOLID WASTE MANAGEMENT
For better Management the whole city has been divided into 15 sanitary divisions each comprising of 3 to 5 Municipal Corporation wards. Each Sanitary division is being looked after by a Sanitary Inspector. One Sanitary Inspector and about 50 sanitary workers are being employed to carry out the Solid Waste Management in each division.
Each Sanitary worker is allotted a specific area in their respective division for carrying out street sweeping, open drain cleaning, rubbish collection and dust bin clearance. For each division one lorry is being engaged daily for cleaning the rubbish from street bins and then transported to compost dumping yard. There is no sub depot available in this city.
As the city is expanding rapidly the quantity is also increasing accordingly. The existing Sanitary Workers, which are much less against the actual norms, are not able to cover the remote and extension areas. However those remote areas are being attended by mass cleaning basic.
In the busy places like market exclusively 8 Sanitary Workers are engaged to remove the entire garbage accumulation daily. In the market above 10 to 12 MT garbage are being removed daily.
Cleaning in bus stands is carried out by sanitary workers round the clock in 3 shifts which includes maintenance of two free urinals.
The average garbage transported is about 400 M.Ts. These Solid Wastes are being disposed off by Corporation Vehicles. The Vehicles are destinated by a pre planned route each vehicle is transported 3 times per day. at present there is no compost yard in this Corporation.
The collected wastes are being dumped in private abandoned quarries. The Corporation has proposed to setup modernized compost yard in Iduvai village. It is under process.
SEGREGATION OF WASTE AT SOURCE :
Door to door garbage collection is being implemented in all 60 wards.
ACTION PLAN FOR 100% SOURCE SEGREGATION :
Awareness campaign is being done both by Corporation authorities and NGOs.
COMPOST PLANT
The Compost plant is situated ar Kovilvazhi 7 K.m away from the Corporation limit. The Segregated waste collected in each division is transported to IVR Enviro Project (P) Ltd. aerobic composting plant for manure preparation. The Plant has been set up on BOT basis in collaboration with M/S. I.V.R Enviro Project Private Ltd. The Plant is under operation since 21.10.2001 and the produced compost manure is being sold at the rate of Rs. 3.50/Kg. Now it is stopped functioning due to High court dispute. It will start functioning after the final verdict.
Functions / Services
- Daily street cleaning and transportation of waste
- Night sweeping in Bus stands and market places
- Disposal of waste collected through various methods
- Removal of debris and construction wastes
- Special conservancy arrangements during festivals and other important occasions attracting large number of people
- Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc.,
- Maintenance and cleaning of public toilets, urinals on a daily basis
- Removal of dead animals
- Fee collection
Response Time for Redressal Of Grievance
Waste Management
| Sl. No. | Details | Time Schedule |
| 1 | Cleaning of Streets and Road | Monday to Saturday
from 6.00 A.M. to 11.00 A.M from 2.00 P.M to 5.00 P.M at all places . |
| 2 | Market and Bus-stand places | 5.45 A.M to 10.45 A.M
2.00 P.M to 5.00 P.M 9.00 P.M to 4.00 A.M (Next day) |
| 3 | Collection and removal of Garbage | Daily |
| 4 | Cleaning of public toilets, urinals | Daily |
| 5 | Complaints regarding non-removal of garbage’s | 24 Hours |
| 6 | Removal of dead animals | At once |
| 7 | Complaints regarding non-sweeping of roads | 24 Hours |
| 8 | Complaints regarding removal of debris | 3 days from intimation |
| 9 | Complaints regarding removal of blockages in Public Toilets | At once |
Needed Cooperation from Citizens
- Do not throw wastes into open drains or streets
- Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
- Segregate house hold wastes as per guidelines
- Report non-clearance of garbage / debris to the designated authorities
- Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
- Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
- Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
| Designation | ||
| First contact | Sanitary Officer – I
Sanitary Officer – II Sanitary Officer – III Sanitary Officer – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Health Officer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Corporation:-
| 1. Commissioner
2. Sanitary Inspector |
Custodian of Records / Chef Registrar of the city
Registrar of the division. |
The Commissioner of the respective Corporation is the Registrar for the city Under the supervision of the Commissioner, the Sanitary Inspectors have been appointed as Birth and Death Registrars for the Registration Unit. The Registrars are responsible for implementing the Registration for Birth and Death Act 1969 and relevant state rules. The Registration officer will be functioning as per the act and rule under the control for Birth and Death Registrar. the public will get registered their events at the place of occurrence. The fee and time limit for registration is enclosed herewith. The City Health Officer and City Statistical Assistant will review the work of Birth and Death Registers periodically.
There are Sixteen Birth and Death Registration Units in this Tiruppur Corporation.
| Sl. No | Registration Unit | Office Address |
| 1. | I | Avinashi road (Near O.H.T) |
| 2. | II | Mettupalayam, P.N Road |
| 3. | III | Lakshmi Nagar, P.N. Road |
| 4. | IV | New Bus Stand |
| 5. | V | Kongu Main Road (Near Railway Gate) |
| 6. | VI | Kumaran Road, (Near Park) |
| 7. | VII | Valipalayam |
| 8. | VIII | Municipal Cattle Shed |
| 9. | IX | Old Bus Stand |
| 10. | X | Near Thennampalayam Corporation School |
| 11. | XI | Big Bazar Street |
| 12. | XII | Near daily Market (PRMH Backside) |
| 13 | XIII | Odakkadu Municipal School |
There are Sixteen (16) Birth & Death Registrars in this Corporation. They are doing their work (ie) registration and issuing the certificates.
Working Hours : 2.00 P.M to 5.00 P.M
Response Time For Services / Grievances
| Details | Rate of fees
(Fill up this column for all items) |
Time Schedule |
| Registration of Birth From the Date of Birth
1. Within 21 days |
Nil | At once |
| 2. From 21 days up to 30 days | Rs.2/- | At once |
| 3. From 30 days up to 1 year | Rs.5/- | 7 days |
| 4. More than 1 year (with court order) | Rs.10/- | 7 days |
| I. Registration of Child’s Name in the Birth Register | At once | |
| 1. From the date of Birth up to 1 year | Nil | 3 days |
| 2. More than 1 year | Rs.5/- | 7 days |
| II. Registration of Death
From the date of death 1. Within 21 days |
Nil | At once |
| 2. From 21 days up to 30 days | Rs.2/- | At once |
| 3. From 30 days up to one year | Rs.5/- | 7 days |
| 4. More than 1 year (with Court Order) | Rs.10/- | 7 days |
| III. Birth / Death Certificates
Remittance of fees for First copy |
Rs.5/- | 7 days |
| Additional copy / each additional copy | Rs.5/- | 7 days |
Needed Cooperation from Citizens
- Register Birth immediately after birth
- Name the child, preferably before registration
- Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
- Register death immediately after occurrence
- Informants should be responsible persons who could give correct personal information
- Avoid nick names or alias names in giving information both for the Birth and Death
- Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
- For extracts give correct details and pay the required fees for copies and search fees
- Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
- If it is through Messenger, give a specific written authorisation to collect the extract
- Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service
| Designation | ||
| First contact | Sanitary Officer – I
Sanitary Officer – II Sanitary Officer – III Sanitary Officer – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Health Officer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |
OTHER TRADES LICENSING
These are normally called “Dangerous and offensive Trades” The Corporation regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility for regulation and issue of license is entrusted with the following officials of the Corporation.
- City Health Officer
- Commissioner.
All the factories and other industries in our Corporation Area should get installation for the Electric Motors and other power equipments and also get the Running License. They are insisted by Tiruppur Planning Sectors and Public Health Section.
The Traders and Factory Owners should remit the prescribed License Fee, for running of Motors and trade under the Section of
The Factories and other trading places will be inspected by the Sanitary Inspectors to rectify the defects. Then City Health Officer and Commissioner will inspect and the License will be issued.
To obtain the installation and running License, the traders must enclose the No objection Certificate of Pollution Control Board and the approval map of Town Planning with their approved map of town Planning with their applications.
The Schedule of License Fee is enclose here with.
Functions / Services
- Notify the trades, which need license together with the rate of license fees
- Field verification and issue of license / or renewed license
- Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
- Fixation of rate of license fee and collection including belated fees
Response Time for Service / Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application Form | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | Penalty |
Renewal of License
| Issue of application form | At Information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
- Avoid unauthorized running of trades or machineries without license
- Adhere to the license conditions scrupulously
- Obtain licence / renewal of licence without omission and promptly
- Remit the fees due promptly
- Do not encroach foot paths, streets by show casing the materials outside the shop
Whom To Contact for Deficiency Of Service
| Designation | ||
| First contact | Sanitary Officer – I
Sanitary Officer – II Sanitary Officer – III Sanitary Officer – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Health Officer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |
WATER SUPPLY
Protected water supply is provided to Tiruppur Town under the different schemes namely TWAD, NTADCL and Improvement Scheme. The population of Tiruppur Corporation is 1.90 Lakh at present. 180.20 MLD of water is to be required daily. However 172.00 MLD of water only is distributed on average. The per captia supply is maintained at 123 Lpcd.
TWAD and Implement Scheme source from Bhavani river at Head works, Mettupalayam, filtered, Chlorinated and pumped to Tirupur through pumping main of length 54 KM. Tiruppur 1st water supply scheme was abandoned. Tiruppur II water supply scheme was designed for a population of 3.00 lakhs to supply 110 LPCD of water and commissioned during 1993 and allocated quantity 29.431 mld
There are 147 Nos of OHT with a total capacity of 275.25 lakh litre in which water is stored and distributed to the public through distribution mains of 1465.75 KM length. Tiruppur town is divided into 70 Zones for water supply. Water is distributed to the public once in 4 days. There are 2022 Nos of public taps in the town. 196536 House Service connections have been given to the property assessments.
There are 407 bore wells provided with hand pumps 1005 Nos of bore wells provided with power pumps. Power pumps are provided in 46 Open Wells. From bore wells and open wells water is supplied to the public for other than drinking purposes.
A New III water supply scheme was executed by New Tiruppur Area Development Corporation Limited and completed October 2005. This scheme is designed to supply 250 MLD of water daily to the houses and companies of Tirupur Town.. At present 90.84 MLD of Water from three Tiruppur Water Supply schemes is received and distributing to the public in Tiruppur Town at the satisfactory level.
Services / Functions
- Operation and Maintenance of Head works for water supply and distribution of drinking water to households and public stand posts through distribution system
- Sanctioning new House service connection
- Conveyance and distribution of water for domestic and non-domestic uses.
- Billing and collection of water charges
- Creating awareness among people to conserve water and install Rain Water Harvesting structures
Needed Cooperation from Citizen
- Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
- Do not draw water unauthorized or through installation of pumps in Corporation connection
- Get the repairs attended after proper intimation to corporation and under the supervision of Corporation Engineering Staff
- Pay water charges and other dues promptly and avoid disconnection
- Conserve rain water and install Rain Water Harvesting structures in all buildings.
- Keep the tap closed both in house and in public stand post to avoid pollution
- Report water leakage, theft as a public service
- Do not tamper with water supply connection or meters
Response Time for Complaints
| Details | Time Schedule / Response |
| I. Water Supply:
1.a) Issue of application for new water supply house service connection |
At the Information Centre in all zonal officers on all working days on the spot |
| b) Receipt of filled applications with fees | At the information centre on all working days |
| c) Issue of acknowledgement | On the spot |
| d) Intimation to the applicant on rectification of defects noticed in the application | Within Three Days |
| e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection | Three Days |
| f) Effecting Water Supply House service connection | 20-30 days from the receipt of application |
| II Complaints / Defects :
1. Replacement of defective meter |
15 days |
| 2. Rectification of pollution in drinking water supply | Within 24 Hours |
| 3. Arresting of Leakage of water in the mains | Within 48 hours |
| 4. Minor repairs | 2 days |
| 5. Major repairs | 3 days |
| 6. Repairs to hand pumps | 3 days |
| 7. Repairs to public fountain | 2 days |
| 8. Repairs to India Mark 2 pumps / Bore wells | 7 days |
| 9. Deficiency in chlorinating | 24 hours |
| 10. For prevention of Fire | At once |
| III. Special Demand:
1. Supply of water through lorry Tanker |
Within 24 hours, if piped water supply is interrupted |
| 2. Supply of water through lorry for Marriage / Festival | 3 – 5 days |
Whom to Contact for Redressal of Grievance
| Designation | ||
| First contact | Zonal Asst.Commissioner – I
Zonal Asst.Commissioner – II Zonal Asst.Commissioner – III Zonal Asst.Commissioner – IV |
2258981
2473128 2374466 2260048 |
| Second Contact | City Engineer | 2240852
2240153 |
| Third Contact | Commissioner | 2242101
2201052 |