CONSTITUTION
The Government of Tamilnadu has decided its in principal that the Business of the Government is as picidly and opening with responsibility at all levels and decided to provide to the public by all sources. Hence the Government has formulated CITIZENS CHARTER based on the above principals the Thuraiyur Municipal and has come forwarded to present this CITIZEN’S CHARTER the public.
PURPOSES OF THIS CHARTER
- To provide the services with Fast and Standard
- To declare a time limit for providing the services
- To upgrade the Administration by adopting opening for getting the confidences of the Consumer.
PROVIDING OF BETTER ADMINISTRATION
For the purpose of providing best civic services to the people of the town with upgraded standard and efficiency.
To discharge the civic bodies works with at most care and honest
To provide the to civic services with special care to provide the civic services in a systematic and time Bound manner with efficiency.
Regarding providing of various Public services by this civic body in implementation, execution and maintenance of Administration of the works relating to Public Health, Water supply, Roads, drainages and Street Lights and other services to the public are within following specified time schedule.
I. WATER SUPPLY
Response Time for Complaints
| Details | Time Schedule / Response |
| I. Water Supply : (Subject to availability of sanctioned strength of H.S.C) 1.a) Issue of application for new water supply house service connection | At the Information Center on all working days on the spot |
| b) Receipt of filled applications with fees | At the information center on all working days |
| c) Issue of acknowledgement | On the spot |
| d) Intimation to the applicant on rectification of defects noticed in the application | Within one week |
| e) After rectification of defects, issue of notice / Chelan for remittance of fees for water supply connection | 7 days |
| f) Effecting Water Supply House service connection | 15 Days from the receipt of application |
| II Complaints / Defects: 1. Replacement of defective meter | 15 days |
| 2. Rectification of pollution in drinking water supply | Within 24 Hours |
| 3. Arresting of Leakage of water in the mains | Within 24 hours |
| 4. Minor repairs | 2 days |
| 5. Major repairs | 3 days |
| 6. Repairs to hand pumps | 3 days |
| 7. Repairs to public fountain | 2 days |
| 8. Repairs to India Mark 2 pumps / Bore wells | 7 days |
| 9. Deficiency in chlorinating | 24 hours |
| 10. For prevention of Fire | At once |
| III. Special Demand: 1. Supply of water through lorry Tanker | Within 24 hours, if piped water supply is interrupted |
| 2. Supply of water through lorry for Marriage / Festival | 3 – 5 days |
Needed Cooperation from Citizen
- Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
- Do not draw water unauthorized or through installation of pumps in municipal connection
- Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff
- Pay water charges and other dues promptly and avoid disconnection
- Conserve rainwater and install Rain Water Harvesting structures in all buildings.
- Keep the tap closed both in house and in public stand post to avoid pollution
- Report water leakage, theft as a public service
- Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
| Details | Time Schedule / Response |
|
Junior Engineer. 2 PM to 5.45 PM.Municipal Engineer 2 PM to 5.45 PM.Phone. 04327 222347Commissioner. 10 AM to 5.45 PM. Phone. 04327 222347 |
II.Septic Tank Cleaning
| Details | Time Schedule |
| 1. Receipt of Application / Remittance of fees | At the Information Center on the spot |
| 2. Cleaning of Septic tank | Within 2 days |
Needed Cooperation from Citizens
- Do not throw other waste including animal waste and debris into the sewage lines
- Do not connect sewage outlets to public open drains or roadsides
- Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
- Do not tamper with sewage connections
- Pay tax and service charges promptly
- Avoid environment pollution or nuisance due to your facility
Whom to Contact for Service Deficiency
| Details | Designation and timings |
|
Junior Engineer. 2 PM to 5.45 PM. Municipal Engineer 2 PM to 5.45 PM. Phone. 04327 222347 Commissioner. 10 AM to 5.45 PM. Phone. 04327 222347 |
HEALTH AND SANITATION
Solid Waste Management The waste management in the town is entrusted with the Health Section. The aim of the Municipality is 100% collection of garbage generated in the town daily.
| There are 24 wards in Thuraiyur Municipality, We are doing segregation of Solid Waste in 5 Wards and door-to-door collection in all wards. We have proposed to privities 8 wards |
Functions / Services
- Daily street cleaning and transportation of waste
- Night sweeping in Bus stands and market places
- Disposal of waste collected through various methods
- Removal of debris and construction wastes
- Special conservancy arrangements during festivals and other important occasions attracting large number of people
- Bulk clearance of wastes in special premises like Kalyana mandapams, Hotels etc.,
- Maintenance and cleaning of public toilets, urinals on a daily basis
- Removal of dead animals
- Fee collection
Response Time for Redressal of Grievance Waste Management
| Sl. No. | Details | Time Schedule |
| 1 | Cleaning of Streets and Road | Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality) |
| 2 | Market and Bus-stand places | From 9.00 p.m. to next day 4.00 a.m. |
| 3 | Collection and removal of Garbage | Daily |
| 4 | Cleaning of public toilets, urinals | Daily |
| 5 | Complaints regarding non-removal of garbage | 24 Hours |
| 6 | Removal of dead animals | 24 Hours |
| 7 | Complaints regarding non-sweeping of roads | 24 Hours |
| 8 | Complaints regarding removal of debris | 3 days from intimation |
| 9 | Complaints regarding removal of blockages in Public Toilets | 24 Hours |
Needed Cooperation from Citizens
- Do not throw wastes into open drains or streets
- Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
- Segregate house hold wastes as per guidelines
- Report non-clearance of garbage / debris to the designated authorities
- Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
- Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
- Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
| Details | Designation and timings |
|
Sanitary Inspector 2 PM to 5.45 PM. Sanitary Officer 2 PM to 5.45 PM. Phone. 04327 222347 Commissioner. 10 AM to 5.45 PM. Phone. 04327 222347 |
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.
The following officers are entrusted with the responsibility of registration in this Municipality :-
| 1. Sanitary Officer
2. The Commissioner |
For More than One Year old records Custodian of Records by The Commissioner and Chief Registrar for the town Thuraiyur Municipality |
| Application Cost Rs. 2/- Name Registration Rs. 2/- First Copy of Birth/Death Certificate Rs.7/- Additional copy of Birth/Death Certificate Rs.5/- |
Service / Functions
|
Response Time For Services / Grievances
| Details | Rate of fees (Fill up this column for all items) | Time Schedule |
| Registration of Birth From the Date of Birth 1. Within 21 days | NIL | At once |
| 2. From 22 days up to 30 days | Rs.100/- | At once |
| 3. From 30 days up to 1 year | Rs.200/- | 7 days |
| 4. More than 1 year (with court order) | Rs.500/- | 7 days |
| I. Registration of Child’s Name in the Birth Register | At once | |
| 1. From the date of Birth up to 1 year | NIL | 3 days |
| 2. More than 1 year | Rs.200/- | 7 days |
| II. Registration of Death From the date of death 1. Within 21 days | NIL | At once |
| 2. From 22 days up to 30 days | Rs.100/- | At once |
| 3. From 30 days up to one year | Rs.200/- | 7 days |
| 4. More than 1 year (with Court Order) | Rs.500/- | 7 days |
| III. Birth / Death Certificates Remittance of fees for First copy | Rs.200/- | Immediate |
| Additional copy / each additional copy | Rs.200/- | Immediate |
Needed Cooperation from Citizens
- Register Birth immediately after birth
- Name the child, preferably before registration
- Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
- Register death immediately after occurrence
- Informants should be responsible persons who could give correct personal information
- Avoid nick names or alias names in giving information both for the Birth and Death
- Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
- For extracts give correct details and pay the required fees for copies and search fees
- Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
- If it is through Messenger, give a specific written authorization to collect the extract
- Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service
| Details | Designation and timings | ||
| First complaint
Second contact Third contact |
Sanitary Inspector, 04327 222347
Sanitary Officer, 04327 222347 The Commissioner, Thuraiyur Municipality 04327 222347 |
||
| It is a national service to Register Birth / Death without omission |
PREVENTION OF FOOD ADULTERATION
The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed. Functions / Services / Enforcement
- Have a watch over the sale of food articles within the territory
- If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
- If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
- Issue license for trades under the Act after verification and collection of fees
- Create awareness among people and traders
Response Time for Service / Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application Form | At Information Center on all working days on the spot |
| 2. Receipt of application with fees | At Information Center on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / Challan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | — % Penalty |
Renewal of License
| Issue of application form | At Information center on all working days on the spot |
| Receipt of application / remittance of fees | At Information Center on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
- Traders should avoid selling adulterated food articles or articles which are not safe for consumption/
- Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
- Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.
Whom To Contact for Deficiency Of Service
| Details | Designation and timings |
| First complaint Second contact Third contact | Food Inspector, Phone 04327 222347 Sanitary Inspector, Phone 04327 222347 Commissioner, Phone 04327 222347 |
IMMUNISATION This Municipality is playing an active role in immunization according to schedule and in nation wile special drives for immunization. The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs
| Polio Camps are conducted as per the Government announcements The Municipality conducts regular Camps at School for Children’s health care at frequent interval. |
FUNCTIONS / SERVICE
| · Field survey and extension work by para medical staff
· Regular immunization at designated places · Special nation-wide programmes on immunization · Creating awareness among people for timely immunization |
Response Time For Service / Grievance Details Time schedule Vaccination to public : Municipal Hospital, Every Wednesday Vaccination for specific disease : At once, at the concerned centers Polio Vaccination : Every year two times. . . . . . . . Anti – filarial : Once in a year through tablets Certificate of Vaccination : Two days How Can the Citizens Help
- Adhere to immunization schedule for your children
- Contact municipal authorities in case of any out break of dangerous diseases
Whom To Contact for Service / Grievance Redressal
| Details | Designation with timings |
| Initial Complaint Second contact Third contact | Medical Officer Sanitary Officer 04327 222347 Commissioner 04327 222347 |
DISPENSARIES AND MATERNITY HOMES
There is One Dispensary and One. Maternity Home are catering free service to the urban poor. Medical Officers and other paramedical staff are at your service. Functions / Services
- Providing maternity and child care
- Providing help and advice on Family welfare issues
- Immunization and vaccination
- Disease preventive and curative measures
- Creating awareness for hygiene and immunization
Response time for service / grievance
| Details | Time Schedule |
| 1. Service Maternity | Daily except Sundays |
| 2. Dispensary | Daily except Sundays |
| 3. Advise on Family welfare | Daily except Sundays |
Whom to Contact
| Details | Designation and timings |
| First Complaint Second Contact Third Contact | Medical Officer /Sanitary Officer 04327 222347 Commissioner 04327 222347 |
TOWN PLANNING
The Town Planning Officer is entrusted with the responsibility of Town Planning activities. This branch looks after regulation of building activities / lay out and other planning permissions. Local Planning Authority headed grants the planning permission and the commissioner grants the Building permission. Functions / Services
- Granting permission for construction or alteration of building
- Lay out / sub division plan approval
- Action against unauthorized constructions, violation and encroachments
- Preparation of master plan and other development plans and their enforcement
Response Time for Service / Grievance Redressal Approval of Building Plan and issue of Building License
| Sl. No. | Details | Time Schedule |
| 1 | Issue of application forms / Remittance of fees | At the Information Center on all working days – atone |
| 2 | Issue of acknowledgement | At the information center atonce |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / Chelan for remittance of fees for building license | Within a week |
| 6 | Issue of Building License: Application for renewal of building license | At Information Center |
| 7 | Renewal of building license | 7 days |
| 8 | Plot sub division approval | 30 days |
| 9 | Layout approval | 30 days |
| 10 | License to Licensed surveyors | 30 days |
| 12 | Demolition of unauthorized construction on public property | 15 days |
| 11 | Demolition of dangerous structures | 30 days |
| 12 | Removal of encroachment in Roads and municipal properties | 15 days |
How Citizens can help
- Cooperation with enforcement staff
- No unauthorized construction or addition / alteration in the premises
- Start construction only after getting an approved plan
- Do not buy plots for construction in unapproved layouts
- Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
- Follow the building Rules, Development control Rules and other regulations
- Report illegal constructions, dangerous constructions
- Avoid encroachments on public property and ensure foot paths are clear
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint Second Contact Third Contact | Town Planning Inspector 04327 222347 Commissioner 04327 222347 |
OTHER BASIC AMENITIES ROADS, STREET LIGHTS
Roads
The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Replacing of missing manhole lids on the drains | 3 days |
| 6 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 7 | If not removed by the owner, removal by Municipality on collection of expenses | 1 Week |
| 8 | Removal of water stagnation | 24 Hours |
| 9 | Removal of drain blockage
1. Emergency 2. Normal |
24 Hours 3 Days |
Street lights
| Sl. No. | Details | Time Schedule |
| 1 | Repairs to Non-burning of street lights at main roads / streets | 2 days |
| 2 | Repairs of street lights at inner street | 3 days |
Citizens cooperation solicited
- Do not damage the roads for public functions. Adhere to guidelines prescribed therefore
- Do not dump debris and garbage in street margins
- Avoid encroaching roads / streets
- Avoid cutting roads without permission
- Do not allow house hold waste water to flow into the streets
- Do not throw garbage into drains
- Do not connect sewer lines to public drains
- Report water stagnations, missing manholes, damaged lights, light poles
- Maintain avenue trees in front of premises
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint Second Contact Third Contact | Junior Engineer 04327 222347 Municipal Engineer 04327 222347 Commissioner 04327 222347 |
REVENUE RESOURCES
Property Tax Functions / Services
- Determining rate of Tax and dividing Zones for the purpose
- Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
- Collection of Tax
- Transfer of Title to properties
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| A | Assessment of Property Tax : | |
| 1 | Information regarding the assessment of Property Tax | At information Centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information Centre on the spot |
| 3 | Application for inclusion in the assessment register | At information Center on the spot |
| 4 | Assessment Order for new and improvement to the existing Building | 20 days |
| b) | Name Transfer | |
| Issue of form / acknowledgment | At information Center on the spot | |
| Issue of Orders | 15 days | |
| (a) & (b) | Issue of Certified Copies | |
| 1 | Receipt of Forms and issue of acknowledgment | On the spot at information counter |
| 2 | Receipt of fees | At information center on the spot |
| 3 | Issue of copies | 7 days |
| c) | Settling tax complaints | 15 days |
| d) | Vacancy remission | 30 days |
Citizens cooperation solicited
- Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
- Pay Tax promptly without leaving any arrears.
- Insist on getting receipt for payment
- Avoid paying tax in installments
Whom to contact for service / complaint
| Details | Designation with phone no and timings |
| First Complaint Second Contact Third Contact | Revenue Inspector 04327 222347 Manager 04327 222347 Commissioner 04327 222347 |
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers OTHER SERVICES SWARNA JAYANTHI SAHARI ROZGAR YOJANA
| Sl. No. | Details | Time schedule |
| 1 | Receipt of application form | In the information counter – on the spot |
| 2 | Submission of application | In the information counter – on the spot |
| 3 | Recommendation to banks for assistance under the scheme | 30 days |
| 4 | Imparting training to eligible candidates | 30 Hours |
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint Second Contact Third Contact | Community Organizer Municipal Engineer/Nodal Officer Commissioner |
RAIN WATER HARVESTING Whom to contact for service deficiency
| Details | Designation and timings |
| For Demonstration For Installation | Municipal Engineer 04327 222347 Junior Engineer 04327 222347 |
SEVAI MAIYYAM
Details of various applications / forms issued at Information Center
| Sl. No. | Details | Application fee |
| 1 | Application for Water Supply HSC | Rs. 10/- |
| 2 | Application for approval of Building Plan | Rs. 10/- |
| 3 | 1. Application for trade licenses | Rs. 5/- |
| 2.Application for license under prevention of Food Adulteration Act | Rs. 5/- | |
| 4 | 1) Application for Birth Certificate | Rs. 2/- |
| 2) Application for Death Certificate | Rs. 2/- | |
| 5 | Property tax self assessment return – name transfer application | Rs. 2/- |
| 6 | Application for assessment of Property tax | NIL |
| 7 | Property Tax appeal form | NIL |
| 8 | Other forms | NIL |
GENERAL
If any applications received in connection with the civic administration will be acknowledged on receipt of application
If any delay in providing the above services are noticed due to any reason, the same will be informed and additional time requirement will be informed to the concerned persons.
All civic service matters will be rectified and replied within 30 days.
All petitions/Applications received at the information centers accepted in common, and are subject to adherence of with relevant Acts, and Rules made there under by Government issued then and there.
The people of Thuraiyur town are requested to send their esteemed suggestions if any for improving the quality of civic services to the Municipal Commissioner, Thuraiyur Municipality or to the Chairman, Municipal Council, Thuraiyur.