Citizen Charter – Tenkasi Municipality

Citizen Charter
FORMATION : Tamil Nadu Government has decided to issue a “CITIZEN’S CHARTER” in order to make its functions transparent, responsible and friendly. The government has issued orders directing the local bodies to frame such CITIZEN’S CHARTERS defining clear and basic principles. Tenkasi Municipal Council is immensely pleased to present this CITIZEN’S CHARTER to the people of this town.

AIMS OF THE CHARTER
1. To render expeditious and Quality service.
2. Fixing time schedule for rendering Civic Services.
3. To improve the transparency and efficiency of administration.

FOR EFFICIENT ADMINISTRATION
REPORT ON THE PUBLIC SERVICE OF THE MUNICIPALITY
Streamlining the local administration for the welfare of the people.
The municipal council will adopt the following guidelines for implementing its specified objective of civil services.
i. Charging for its functions honestly and justify.
ii. Special attention will be bestowed in executing the works and in performing the services.
iii. Maintenance of punctuality and efficiency.
Improved methods of planning, execution and maintenance in respect of the following items of essential Public Service.
a) Drinking Water.
b) Public Health-Solid Waste Management
c) Roads
d) Drains and Drainage
e) Street Lighting

STIPULATING TIME LIMITS FOR PROMPT DISCHARGE OF DUTIES.
IN PARTICULAR
i) Reply to letters within 15 days
ii) For various functions, the following time limits are prescribed for disposals of the issues

WATER SUPPLY

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a population of 62,828 the town requires a daily quantity of 33.33 lpcd. On an average, the per capita supply is maintained at 50 lpcd. Thamirabarani water supply, new scheme was implemented at present.

RESPONSE TIME FOR COMPLAINTS
Details Time Schedule / Response
I. Water Supply :
1.a) Issue of application for new water supply house service connection At the Information center on all working days on the spot
b) Receipt of filled applications with fees At the information center on all working days
c) Issue of acknowledgement On the spot
d) Intimation to the applicant on rectification of defects noticed in the application Within one week
e) After rectification of defects, issue of notice / Chelan for remittance of fees for water supply connection 15 days
f) Effecting Water Supply House service connection 30 Days from the receipt of application
II Complaints / Defects :
1. Replacement of defective meter

15 days
2. Rectification of pollution in drinking water supply Within 24 Hours
3. Arresting of Leakage of water in the mains Within 24 hours
4. Minor repairs 2 days
5. Major repairs 3 days
6. Repairs to hand pumps 3 days
7. Repairs to public fountain 2 days
8. Repairs to India Mark 2 pumps / Bore wells 7 days
9. Deficiency in chlorinating 24 hours
10. For prevention of Fire At once
III. Special Demand:
1. Supply of water through lorry Tanker
Within 24 hours, if piped water supply is interrupted
2. Supply of water through lorry for Marriage / Festival 3 – 5 days

HEALTH AND SANITATION

Solid Waste Management

The waste management in the town is entrusted with the Sanitary Officer and a team of 3 Sanitary Inspectors. The collection of waste in 12 wards entrusted with private agencies. Remaining 21 wards are divided into three divisions and collection of waste carried out. 21 Metric tones waste are collected daily. 100% waste collections carried out daily.

Response Time for Redressal Of Grievance Waste Management
Sl.No. Details Time Schedule
1 Cleaning of Streets and Road Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places.
2 Market and Bus-stand places From 6.00 a.m. to 11.00am 2.00 am to 5.0 p.m.
3 Collection and removal of Garbage Daily
4 Cleaning of public toilets, urinals Daily
5 Complaints regarding non-removal of garbages 24 Hours
6 Removal of dead animals 24 Hours
7 Complaints regarding non-sweeping of roads 24 Hours
8 Complaints regarding removal of debris 3 days from intimation
9 Complaints regarding removal of blockages in Public Toilets 24 Hours

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-
1. Municipal Commissioner
2. Sanitary Inspector Custodian of Records
1) Registration of Birth & Death
2) Issue of Birth & Death Extract

Service Function

1) Birth & Death Registration
2) Issue of Extract of Birth & Death

Response Time For Services / Grievances
Details Rate of fees (Fill up this column for all items) Time Schedule
Registration of Birth
From the Date of Birth
1. Within 21 days – At once
2. From 22 days upto 30 days Rs.2/- At once
3. From 30 days upto 1 year Rs.5/- 7 days
4. More than 1 year (with court order) Rs.10/- 7 days
I. Registration of Child’s Name in the Birth Register Rs.5/- At once
1. From the date of Birth upto 1 year Rs.5/- 3 days
2. More than 1 year Rs.5/- 7 days
II. Registration of Death
From the date of death
1. Within 21 days – At once
2. From 22 days upto 30 days Rs.2/- At once
3. From 30 days upto one year Rs.5/- 7 days
4. More than 1 year (with Court Order) Rs.10/- 7 days
III. Birth / Death Certificates
Remittance of fees for First copy Rs.12/- 7 days
Additional copy / each additional copy Rs.12/- 7 days

PREVENTION OF FOOD ADULTERATION

The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.

Response Time for Service / Grievance Redressal
Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees 25 % Penalty

Renewal of License
Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the Sanitary Inspector’s of the Municipality.

IMMUNISATION

This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation. Sanitary Officers, Sanitary Inspectors and Maternity Assistant are monitoring the above programme.

Response Time For Service / Grievance

Details Time schedule
Vaccination to public : Every Thursday of a week
Vaccination for specific disease : At once, at the concerned centres
Polio Vaccination : Every year 2 times
Anti – Malaria : Once in a year through tablets
Certificate of Vaccination : Two days

DISPENSARIES AND MATERNITY HOMES

There are 3 Maternity centers in which 2 centres are catering free service to the urban poor. They are managed by Maternity Assistant and ayah. They are under the overall supervision of Commissioner.

Response time for service / grievance
Details Time Schedule
1. Service Maternity Daily except Sundays
2. Advise on Family welfare Daily except Sundays

TOWN PLANNING

The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions.

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence
Sl.No. Details Time Schedule
1 Issue of application forms / Remittance of fees At the Information Centre on all working days – atonce
2 Issue of acknowledgement At the information centre-atonce
3 Intimation to the applicant on rectification of defects noticed in the application Within a week
4 Suggestions to the applicant for rectification of defects Within a week
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6 Issue of Building Licence:
Application for renewal of building licence 30 days
At Information Centre-atonce
7 Renewal of building licence 7 days
8 Plot sub division approval 30 days
9 Layout approval 30 days
10 License to Licensed surveyors 30 days
12 Demolition of unauthorised construction on public property 15 days
11 Demolition of dangerous structures 30 days
12 Removal of encroachment in Roads and municipal properties 15 days

OTHER BASIC AMENITIES

ROADS, STREET LIGHTS

Roads

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. 50.093 km’s length of roads and 33.383 km’s length of drains are maintained by the Municipality. 1432 Tube lights, 381 Sodium Vapour lights and 20 Mercury lights totally 1833 Street lights are maintained by the Municipality. For the last 4 years maintenance of Street lights was entrusted to the Private Agency.

Response time for service / Grievance redressal
Sl.No. Details Time Schedule
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance to traffic 3 days
6 Replacing of missing manhole lids on the drains 3 days
7 Removal of debris and construction materials on road sides by the owner of the building 1 week
8 If not removed by the owner, removal by Municipality on collection of expenses 1 Week
9 Removal of water stagnation 24 Hours
10 Removal of drain blockage Emergency
Normal 24 Hours
3 days

Street lights
Sl.No. Details Time Schedule
1 Repairs to Non-burning of street lights at main roads / streets 2 days
2 Repairs of street lights at inner street 3 days

REVENUE RESOURCES

Property Tax

Property Tax is a major revenue source for the Municipality. There are 20379 property Tax assessments and the annual demand is Rs106.14 Lakhs. Property Tax Assesments are done as follows Section A,B&C

Response time for service / Grievance redressal
Sl.No. Details Time Schedule
A Assessment of Property Tax:
1 Information regarding the assessment of Property Tax At information Centre on the spot
2 Issue of acknowledgement for self assessment return At information Centre on the spot
3 Application for inclusion in the assessment register At information Centre on the spot
4 Assessment Order for new and improvement to the existing Building 20 days
b) Name Transfer
Issue of form / acknowledgment At information Centre on the spot
Issue of Orders 15 days
c) Settling tax complaints 15 days
d) Vacancy remission 30 days

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA

The objectives of the scheme, implemented by the Municipality are :
v Providing self-employment opportunity to the people living below poverty line
v Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
v Imparting training to those who are selected and interested in self-employment
v Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.
Sl Details Time schedule
1 Receipt of application form In the information counter – on the spot
2 Submission of application In the information counter – on the spot
3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates 30 Days