Contents
1. Introduction
2. Foreword by Chairperson
3. Objectives
4. About Us
5. Rain Water Harvesting
6. Health and Sanitation
7. Birth and Death Registration and Issue of Extract
8. Prevention of Food Adulteration
9. Other Trades Licensing
10. Immunization
Tamil Nadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic service rendered by the urban local bodies, the State Government decided to introduce ‘Citizen’s Charter’ in all the local bodies in G.O.Ms.No.58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizen’s Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizen’s Charter’ with improved information to citizen’s to make every Citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
This charter documents the citizen’s entitlement to municipal services, quality of services, and quick access to information, stages to redressal of grievances and time bound.
This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.
The Municipal Council of Puliampatty has adopted this second edition of Citizen Charter in its resolution No.571 dated 30.9.2004 with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the Citizens would respond and reciprocate in positive way.
We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a second and responsive administration to make the town clean, green and most live able for the citizens.
The first edition of the Citizen Charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances. Now we are introducing on line complaint system for certain services and a three-step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.
We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.
We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of Citizen Charter.
We invite greater participation, support and assistance from the Citizens, which we value most.
We strive each day to improve the quality of life of our Citizens.
Chairperson.
Puliampatti Municipality.
This Citizen’s Charter is a Commitment to achieve a STAR SYSTEM
1. Simple
2. Transparent
3. Accountable
4. Responsive
In the administration of the civic body in fulfilling the needs of the citizens of this town. By providing all important information to the Citizens about the services being delivered by the Municipality.
By creating a system, which will receive public grievances and redress the same qualitatively and time bound.
By soliciting the co-operation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
By making each Citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
By introducing E-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
By being-fair, efficient, citizen-friendly and outcome-focused.
The Municipality was constituted as per No.8/2004 as Third Grade running from 14.06.2004 onwards. It has a population of 14832 (2001census) and an extent of 4.54 sq km. The town is divided into 18 wards.
The Municipal Council Election is conducted once in 5 years. Chairperson, who is elected by voters of the town. The councilors elect Vice-Chairperson among them.
The executive wing is headed by a Commissioner and he is assisted by a team of officials like, Municipal Engineer, Sanitary Inspector, Town Planning inspector, Manager and other officers.
The Municipality provides the following major services.
- Water Supply
- Sewerage
- Waste Management
- Roads
- Drains
- Street Lights
- Public Convenience
The Municipality also enforces and regulates the following activities
- Tax administrations.
- Planning and Building Permission.
- Trade and other licenses.
- Registration of Birth and Deaths.
For each of the above services and activities, this charter provides information about details of services offered, respond time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how citizen can help.
This charter lists the names of Chairperson, Vice-Chairperson and Councilors and their contact Telephone numbers for better interaction of the citizens. The charter also lists out the names, designations and contacts Telephone numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited broadly in the following aspects:-
- Segregate wastes at source.
- Do not throw waste in Drains, streets.
- Deposit wastes only at specified places and dustbins.
- Do not allow children to defecate in open spaces.
- Avoid connecting sewerage lines to open drains.
- Avoid encroachments on public places.
- Avoid occupation of roads and footpaths with unauthorized stacking of materials.
- Avoid letting of waste on to roads.
- Conserve rainwater and provide rainwater-harvesting structures in every building.
- Avoid leaving animals on roads and public places.
- Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands.
- Plant trees within and in front of premises, water them and nurture them to grow.
- Report leakage of water, bursting of water/sewage pipes, burning of streetlights during daytime, damage of public properties posing health hazard.
- Avoid damage of public properties.
- Ensure prompt payment of property tax, profession tax, water charges license fees and other Municipal dues.
- Adhere to Building Rules and avoid violations, unauthorized constructions.
- Adopt universal immunization.
- Complain to the right officer in time and liaise with the Ward Councilor.
Need Co-operation from Citizen
Avoid wastages of water. Do not use drinking water for gardening and other similar purposes. Do not draw water unauthorized or through installation of pumps in Municipal Connection. Get the repairs attended after proper intimation to Municipality and under the supervision of Municipal Engineering Staff.
Pay water charges and other dues promptly and avoid disconnection.
Conserve rainwater and install Rain Water Harvesting structures in all buildings.
Keep the tap closed both in house and public stand post to avoid pollution.
Report water leakage, theft as a public service.
Do not tamper with water supply connection or meters.
Whom to contact for Redressal of Grievance
|
Details
|
Designation and timings |
|
* Initial Complaint |
Water Works overseer, |
|
* Second contact |
Municipal Engineer |
|
* Third contact |
COMMISSIONER |
Functions/Services
- Construction and maintenance of roads, culverts, bridges, storm water drains.
- Repairs to potholes and bad patches.
- Resurfacing the roads.
- Widening and improvement of existing roads.
- Repairs and maintenance of footpaths.
- Maintenance of street furniture including streetlights.
- Provision of parking facilities.
- Permitting display of advertisements.
- Maintenance of traffic is Lands.
- Maintenance of side drains, avenue trees.
- Flood control measures to reduce damage.
Response Time for service/Grievance redressal
|
Sl.No. |
Details |
Time Schedule |
|
1. |
Restoration of damages caused to roads due to natural calamities. |
7 days |
|
2. |
Filling of potholes in the roads. |
10 days |
|
3. |
Road cutting permission. |
7 days |
|
4. |
Patch work on roads. |
30 days |
|
5. |
Removal of encroachment causing hindrance to traffic. |
10 days |
|
6. |
Replacing of missing manhole lids on the drains. |
7 days |
|
7. |
Removal of debris and construction materials on road sides by the owner of the building. |
7 weeks |
Citizens Co-operation solicited
- Do not damage the roads for public functions. Adhere to guidelines prescribed therefore.
- Do not dump debris and garbage in street margins.
- Avoid encroaching roads/streets.
- Avoid cutting roads without permission.
- Do not allow household wastewater to flow into the streets.
- Do not throw garbage into drains.
- Do not connect sewer lines to public drains.
- Report water stagnations, missing manholes, damaged lights, light poles.
- Maintain avenue trees in front of premises.
Whom to contact for service deficiency
|
Details |
Designation and Timings |
|
* First Contact |
Municipal Engineer |
|
* Second Contact |
Overseer |
Rain Water Harvesting is collection of rainwater for drinking or other purposes.
Why should Rain Water be saved
* To meet water demand for domestic use.
* To raise the ground water level.
* To improve the quality of ground water.
* To prevent infiltration of seawater in nearby areas of seashore.
Method of harvesting Rain Water
* Rain Water can be harvested by two methods.
* Roof top harvesting.
* Surface run off harvesting.
* Rainwater from rooftop can be straight away let into wells/Bore wells.
* Rainwater in the open spaces can be collected adopting various rainwater harvesting methods.
Collection of Rain Water from the terrace of the Buildings
a) Collection through well.
b) Collecting through bore well.
To harvesting Rain Water in open space
a) Percolation/Recharge pit.
b) Percolation/Recharge pit with bore.
c) Recharge trench.
d) Recharge well.
Harvesting of Rain water from thatched and tiled house
* Rain Water from the thatched and tiled houses are collected through gutters in a small pit used as filter.
* Rain Water can be collected on the thatched roof by using polyphone sheets.
* Rain Water collected through filter can be stored in a tank or existing sump.
* Approximately it costs Rs.800 to Rs.1000 (Excluding storage tank)
* Rain Water from the rooftop collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the water.
Whom to contact for service deficiency
|
Details |
Designation and timings |
| For Demonstration | Municipal Engineer |
| For Installation | Phone No.04295-267061 |
Solid Waste Management
The waste management in the town is entrusted with the Sanitary Inspector and a team of Sanitary Supervisors and Sanitary Workers. The aim of the Municipality is 100% collection of garbage generated in the town daily.
Total number of Division: 1
Personnel Engaged:
- Sanitary Inspector – 1
- Sanitary Supervisors – 2
- Sanitary Workers – 41
- Driver – 1
The public Field Health section is maintaining the following vehicles for removing the garbage of this to the Dumping yard of this Municipality.
1. Tipper Lorry – 1
2. Tractor – 1
3. Power Triller – 1
Functions/Services
- Daily street cleaning and transportation of waste.
- Nights sweeping in Bus stand and market places.
- Disposal of waste collected through various methods.
- Removal of debris and construction wastes.
- Special conservancy arrangements during festivals and other important Occasions attracting large number of people.
- Bulk clearance of wastes in special premises like Kalyana Mandapams, Hotels etc.
- Maintenance and cleaning of public toilets, urinals on a daily basis.
Removal of dead animals.Response Time for Redressal of Grievance Waste Management
Sl.No
Details
Time Schedule
1
Cleaning of Streets and Road
Monday to Sunday from 5.30 a.m to 10.30 a.m from 2.30 p.m to 5.30 p.m at all places.
2
Market and Bus-Stand places
From 9.00 p.m to next day 4.00 a.m
3
Collection and removal of Garbage.
Daily
4
Cleaning of public toilets, urinals.
Daily
5
Complaints regarding non-removal of Garbage’s.
24 Hours
6
Removal of dead animals.
24 Hours
7
Complaints regarding non sweeping of roads.
24 Hours
8
Complaints regarding removal of debris.
3 days from intimation
9
Complaints regarding removal of blockages in Public Toilets.
24 Hours
Needed Co-operation from Citizens
Do not throw wastes into open drains or streets.
Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff.
Segregate household wastes as per guidelines.
Report non-clearance of Garbage/debris to the designated authorities.
Keep your premises clean. Remove bushes and shrubs immediately.
Prune trees abutting main streets and avoid obstruction to traffic and people’s movement.
Use public toilets/urinals properlty. Avoid nuisance in open spaces/road margins.Whom to contact for Service Deficiency
Details
Designation and Timings
* Initial Complaint
Sanitary Inspector
Ph: 04295– 267061* Second contact
(if the defect continues)
COMMISSIONER
Ph: 04295– 267061Whom to contact for Service Deficiency
Details
Designation and Timings
* Initial Complaint
Sanitary Inspector
Ph: 04295– 267061* Second Contact
COMMISSIONER
Ph: 04295– 267061BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Response Time For Services/Grievances
Details
Rate of fees
(Fill up this column for all items)Time Schedule
Registration of Birth From the Date of Birth:-
within 21 days.Nil At once From 22 days upto 30 days. Rs. 2/- At once After One Month -Within 1 Year Rs. 5/- 7 days More than 1 year ( With court order) Rs.10/- 7 days Registration of Birth From the Date of Birth:-
within 21 days.Nil At once From 22 days upto 30 days. Rs.2/- At once After One Month – Within 1 Year Rs.5/- 7 days More than 1 year (with court order). Rs.10/- 7 days I. Registration of Child’s Name in the Birth Register:- 1. From the date of Birth upto 1 year
Nil 3 days 2. More than 1 year Rs.5/- 7 days II. Registration of Death From the date of death:-
1.Within 21 days.Nil At once 2.From 22 days upto 30 days. Rs.2/- At once 3.From 30 days upto one year. Rs.5/- 7 days 4.More than 1 year(with Court Order) Rs.10/- 7 days III. Birth/Death Certificates:-
Remittance of fees for First copy.Rs.5/- 3 days Additional copy/each additional copy Rs.5/- 3 days Needed Co-operation from Citizens
- Register Birth immediately after birth.
- Name the child, preferably before registration.
- Informants for Registration should be the responsible person who could give correct personal information to avoid problems later.
- Register death immediately after occurrence.
- Informants should be the responsible persons who could give correct personal information.
- Avoid nicknames or alias names in giving information for both the Birth and Death.
- Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority.
- For extracts give correct details, pay the required fees for copies, and search fees.
- Inform the mode by which you would like to receive the extract through mail or in person or through messenger.
- If it is through Messenger, give a specific written authorization to collect the extract.
- Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom to contact for Deficiency of Service
Details
Designation and Timings
* Initial Complaint
Sanitary Inspectors
Ph: 04295 – 267061* Second Contact
COMMISSIONER
Ph: 04295 – 267061PREVENTION OF FOOD ADULTERATION
The sanitary Inspector of the Municipality is entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.
Response Time for Service/Grievance Redressal
Details
Time schedule
1. Issue of application Form.
At information Centre on all working days on the spot.
2. Receipt of application with fees.
At information Centre on all working days on the spot.
3. Intimation to the applicant regarding defects, if any noticed in the application.
Within a week.
4. After rectification of defects, issue of notice/chalan for remittance of fees.
Within 30 days from the receipt of application.
5. Issue of License.
45 days.
6. Belated remittance of fees.
Nil % Penalty.
Renewal of License
Issue of application form.
At information Centre on all working days on the spot.
Receipt of application/remittance of fees.
Information Centre on the spot.
Renewal of license.
Within 45 days.
Citizens Co-operation Solicited
- Traders should avoid selling adulterated food articles or articles which not sage for consumption, as a service to the people.
- Traders may inform suspected adulterated food articles in circulation.
Traders to obtain Municipal license or renew license without fail at the appropriate time by paying the prescribed fee.
- Insist on license card from the Authorities, if not issued within 45 days.
- Citizens may report adulterated foodstuff under circulation to Municipal Authorities, as it may save a valuable life.
Whom to contact for Deficiency of Service
Details
Designation and Timings
* First Complaint
Sanitary Inspector
Ph: 04295 – 267061* Second Contact
COMMISSIONER
Ph:04295 – 267061These are normally called “Dangerous and offensive Trades”. The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility and issue of license is entrusted with the following officials of the Municipality.
Functions/Services
Notify the trades, which license together with the rate of license fees.
- Field verification and issue of license/or renewed license.
- Regulate the trades imposing appropriate conditions to avoid inconvenience/nuisance to public.
- Fixation or rate of license fee and collection including belated fees.
Response Time for Service/Grievance Redressal
Details
Time schedule
1. Issue of application Form.
At information Centre on all working days on the spot.
2. Receipt of application with fees.
At information Centre on all working days on the spot.
3. Intimation to the applicant regarding defects, if any noticed in the application.
Within a week.
4. After rectification of defects, issue of notice/chalan for remittance of fees.
Within 30 days from the receipt of application.
5. Issue of License.
45 days.
6. Belated remittance of fees.
50 % Penalty.
Renewal of License
Issue of application form.
At information Centre on all working days on the spot.
Receipt of application/remittance of fees.
Information Centre on the spot.
Renewal of license.
Within 45 days.
Whom to contact for Deficiency of Service
Details
Designation and Timings
* Initial Complaint
Sanitary Inspector
Ph: 04295 – 267061* Second Contact
COMMISSIONER
Ph: 04295 – 267061This Municipality is playing an active role in immunization according to schedule and in nation wide special derives for immunization. The Sanitary Inspector and his team of para-medical staff are entrusted with the responsibility for immunization programmes.