Citizen Charter

Citizen Charter


 1.          Introduction

2.          Foreword by Chairman

3.         Objectives

4.         About us

5.         Water Supply

6.         Sewerage

7.         Health’s and Sanitation

8.         Births and Death Registration and Issue of Extract

9.         Prevention of Food Adulteration

10.       Other Trades Licensing

11.       Immunization

12.       Dispensaries and Maternity Homes

13.       Town Planning

14.       Roads, Street Lights

15.       Revenue Resources

16.       Swarna Jayanthi Sahari Rozgar Yojana

17.       Rain Water Harvesting

18.       E-Governance

19.       Other Institutions and Services

20.       Name And Telephone Nos., Of Chairman,   Vice-Chairman and Councilors

21.       Telephone Nos. of Key Officials     


       Tamilnadu is leading in many Urban Sector reforms.  As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 MAWS Department dated 16.4.1998.  The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.  It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.            This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.            This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.


            The  Municipal Council of Pudukkottai has adopted this second edition of citizen charter in its resolution 186 .dated 27.09.2004 with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way.

We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most livable for the citizens.            The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances.  Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressel system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.We are giving foremost importance to the environmental up gradation and town planning.  Door to Door collection of garbage and segregations of  the wastes at source for compost production and re-cycling of waste.  We need more helping hand from the public for the effective implementation.  The Planned city constructed during the times of old Kingdom needs continued follow up in the town planning.  Involvement of private sector in the park maintenance is a welcome measure.  Traffic educational park and a separate park for the non conventional energy sources are few of our present tasks.   We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.            We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities,  as listed, any failure or non-compliance of citizens charter.            We invite greater participation, support and assistance from the citizens,  which we value most.            We strive each day to improve the quality of life of our citizens.


            This Citizens’ Charter is a commitment of the to achieve a STAR system.            Simple            Transparent            Accountable            Responsive in the administration of the civic body in fulfilling the needs of the citizens of this town. ¨       By providing all important information to the Citizens about the services being delivered by the Municipality.¨       By creating a system which will receive public grievances and redress the same qualitatively and time bound.¨       By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.¨       By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.¨       By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.¨       By being fair, efficient, citizen – friendly and outcome – focused. 


            The Municipality was constituted in the year 1912 and was subsequently upgraded as Selection Grade Municipality from .22,03,1988  It has a population of . 109217  (2001 census) and an extent of  12.95 Sq. Km.,  The town is divided into 39  wards.             The Municipal Council comprising of  39 ward councilors  is headed by Chairperson, who is elected by voters of the town. The councilors elect a Vice-Chairperson among them.             The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer,  Town Planning Officer, Manager, Revenue officer and other officers.            The history of the area around the present town of Pudukkottai dates from pre historic times.  There are extensive burial sites in the earthen part of the town near Thirukkattalai and to the west at Sadayapparai near Thirugokarnam.  Originally the town was surrounded by dense forests.  In the course of time it developed into modern Pudukkottai through the merger of several contiguous older towns and villages.             The oldest part of the town is Thirugokarnam which perhaps dates to the eighth century.  Pudukkottai or New Fort from which the town proper takes its name might have been erected in the eighteenth century.  Such a fort built in the early years of the eighteenth century appear to have been destroyed by the invaders perhaps in the later part of eighteenth century, and this was to the east of Adappankulam in the Machuvadi area.  in the beginning of nineteenth century the town was burnt down of town planning.  in that beginning of nineteenth century  the town was bunt down by fire.  The Thondaiman, Vijaya Raghunatha rebuilt it on principles of town planning in that the main streets were laid intersecting at right angles with the palace at the centre, in the heart of the present town which was called old palace till recently (but totally demolished now) (Fig 52) According to the statistical Account of Pudukkottai in palm leaf complied in 1813 (now at Government Museum Pudukkottai) there were three palaces and six terraced houses in Pudukkottai town. in 1801 the population was 15384.  A fest contemporary publications have a word of praise for the town.  William Hamilton’s East India Gazetteer (1815) refers to this town as having wide regular and clean streets intersecting each other at right angles.  Pharaohs  Gazetteer of Southern India (1855) calls Pudukkottai. a populous town with a handsome pagoda, and a grand high mosque.  Seshaiah Sastri who was a Dewan of Pudukkottai State from 1878 to 1894 remodeled the town with an aye on modern town planning and ensured a fine drainage and water management system and expanded it with new suburbs.  Thus the town proper might have  come in to existence in the middle of seventeenth century.             Abutting the old palace on its eastern side is the temple of Santhanathaswami.  which does not show any architectural features of antiquity.  It may belong to 17-18th century.  There is the Pallavan tank by the side of this temple.  On the northern bank of this temple there is the temple of Vitoba (Vishnu temple) which might have been a construction of the seventeenth century.  It was an important temple for the Telugu Brahmins.  The temple of Bhuvaneswari in the east of the town with  modern structures and sculptures attracts a large number of devotees.  Besides temples of different order (modern) can be seen in large numbers.             The earliest Islamic monument in the town is found on the northern side of the big mosque in the south second street.  It is the Dargah (tomb) of Farhes Wali.  The imposing dome is in the Bijapur style of Islamic  architecture and was constructed in the early part of the eighteenth century (Fig 53).  The big mosque  near this dargha is also an old structure.  The Dargah of Chacha Beevi in South main street.  Muthal Rawthar in Machuvadi and Badesha in south third street are the other important Dargahs.  There are about twenty mosques in the town.  among which the one on south second street is the oldest.             There are two important churches in the town. The Protestant Church is at the northern end of the town and belongs to the Swedish Mission.  It was built in 1905.  The church of Sacred Heart of Jesus and of the Immaculate Heart of Mary, an elegant spacious edifice,  was built in 1910 .  It is the principal church of the Pudukkottai Catholic Parish.  There are also a  small churches in the town.             The Victoria Jubilee Arch on the East Street constructed in Commemoration of the Diamond Jubilee of Queen Victoria is a notable structure in the town.            There are several impressive Public buildings erected in indo-islamic-Dravidan-European style.  The public buildings.  Contiguous with the residence of the Collector, the College of Education and the Rajah College the District Head Quarters Hospital Ranees Girls School all built in red brick uncovered by mortar belong to the style popularised by the British architect Robert Chisholm (Fig 54) and is generally called as Indo Saracen Built at the close of 19th century.  The present Collectors Office  the New Palace a handsome structure, with its well dressed stone walls in Indo-Islamic European style was completed in the year 1928 was designed and built under the supervision of British Engineers (Fig ) 53)             The Government Museum, Pudukkottai at Thirugokarnam now housed in an age of Building then called as the Small palace was opened  to the public in the year 1910 and it houses the objects of natural history and cultural heritage of the area (Please see Fig 67 to 74) The Municipality provides the following major services

1)      Water Supply2)      Sewerage3)      Waste Management4)      Roads5)      Drains6)      Street Lights7)      Public Conveniences8)      Park Maintenance9)      Recreational activities like board house.

             The Municipality also enforces and regulates the following activities.1)      Tax administrations.2)      Planning and Building permission3)      Trade and other licenses4)      Registration of Birth and DeathsFor each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.             This charter lists the names of Chairperson, Vice-Chairperson and Councilors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.             The co-operation of the citizens is solicited broadly in the following aspects:- ¨       Segregate wastes at source¨       Do not throw waste in Drains, streets¨       Deposit wastes only at specified places and dust bins¨       Do not allow children to defecate in open spaces¨       Avoid connecting sewerage lines to open drains¨       Avoid encroachments on public places¨       Avoid occupation of roads and footpaths with unauthorised stacking of materials¨       Avoid letting of waste water on to roads  

¨       Conserve rain water and provide rain water harvesting structures in every building¨       Avoid leaving animals on roads and public places¨       Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands

 ¨       Plant trees within and in front of premises, water them and nurture them to grow¨       Report leakage of water, bursting of water / sewage   pipes, burning of street lights during day time, damage of public properties posing health hazard¨       Avoid damage of public properties.¨       Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.¨       Adhere to Building Rules and avoid violations, unauthorised  constructions¨       Adopt universal immunization¨       Complain to the right officer in time and liaise with the ward councilor.¨       Maintenance of water bodies pollution free.  WATER SUPPLY  The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  For a population of . . . . . . . . . the town requires a daily quantity of 6.15 mld.  On an average, the per capita supply is maintained at 57  lpcd Cauvery combined water supply pumped is done from Cauvery at Jeeyapuram near Trichy.  Another Water Supply System at Vellar main Ammayapatti Village is maintained by the Municipality.  

Services / Functions 

¨       Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts¨       Sanctioning new House service connection¨       Conveyance and distribution of water for private and public uses.

 ¨       Billing and collection of water charges¨       Creating awareness among people to conserve water and install Rain Water Harvesting structures

 Response Time for Complaints 

Details Time Schedule / Response
I. Water Supply :(Subject to availability of sanctioned strength of HSCs.)1.a) Issue of application for new water supply house service connection At the Information Centre on all working days on the spot
b) Receipt of filled applications with fees At the information centre on all working days
c) Issue of acknowledgement On the spot
d) Intimation to the applicant on rectification of defects noticed in the application Within one week
e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection 15 days
f) Effecting Water Supply House service connection 30 Days from the receipt of application
  II Complaints / Defects :1. Replacement of defective meter 15 days
  2. Rectification of pollution in drinking water supply  Within 24 Hours
3. Arresting of Leakage of water in the mains Within 24 hours
4. Minor repairs 2 days
5. Major repairs 3 days
6. Repairs to hand pumps 3 days
7. Repairs to public fountain 2 days
8. Repairs to India Mark 2 pumps / Bore wells 7 days
9. Deficiency in chlorinating 24 hours
10. For prevention of Fire At once
  III. Special Demand:1. Supply of water through lorry Tanker Within 24 hours, if piped water supply is interrupted
2. Supply of water through lorry for  Marriage / Festival 3 – 5 days

Needed Cooperation from Citizen

 ¨       Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes¨       Do not draw water unauthorisedly or through installation of pumps in municipal connection¨       Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff¨       Pay water charges and other dues promptly and avoid disconnection¨       Conserve rain water and install Rain Water Harvesting structures in all buildings.¨       Keep the tap closed both in house and in public stand post to avoid pollution¨       Report water leakage, theft as a public service¨       Do not tamper with water supply connection or meters 

Whom to Contact for Redressal of Grievance  

Details Designation and timings
¨       Initial complaint¨       Second contact¨       Third contact(if the defect continues) 1. Assistant Engineer  8AM to 5PM    Pudukkottai Municipality Ph:2222532. Municipal Engineer   10AM to 5PM    Pudukkottai Municipality       ph: 222253 & 2218383. Municipal Commissioner,    Pudukkottai Municipality.     ph: 221529 & 222252.
(Fill up the designation of the officer to be contacted with phone No.)

SEWERAGE             The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. At present a detailed investigation for the underground sewage system is completed and Administrative sanction from the Government is awaited.   FUNCTIONS / SERVICES 

¨       Operation and maintenance of installations relating to sewerage system¨       Sanctioning of  new house hold sewerage connections and maintenance of  house hold connections¨       Maintenance of sewerage Treatment plant and sewerage farms

II. Septic Tank Cleaning 

Details Time Schedule
1. Receipt of Application / Remittance of fees At the Information Centre on the spot
2. Cleaning of Septic tank Within 2 days

  Needed Cooperation from Citizens ¨       Do not throw other waste including animal waste and debris into the sewage lines¨       Do not connect sewage outlets to public open drains or roadsides¨       Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons¨       Do not tamper with sewage connections¨       Pay tax and service charges promptly¨       Avoid environment pollution or nuisance due to your facility 

Whom to Contact for Service Deficiency 

Details Designation and timings
¨       Initial complaint¨       Second contact¨       Third contact(If deficiency persists) Sanitary Inspectors : Ph:222484Municipal Health officer: ph:222484Municipal Commissioner ph:221529


Solid Waste Management

             The waste management in the town is entrusted with the Municipal Health Officer,  and a team of Sanitary Inspectors.  The aim of the Municipality is 100% collection of garbage generated in the town daily.

            In Pudukkottai Municipality there are Nine (9) Sanitary Divisions available and Nine Sanitary Inspectors, 17 Sanitary Supervisors and 324 Sanitary Workers are engaged in this work.  There is no any Privatisation  introduced.

            The daily collection of garbage is 32 Mt and transported to compost yard and processed to the Compost by Aerobic method of composting.            The door to door collection of garbage is done property.  This is the best practices of garbage collection.            

Functions / Services

¨       Daily street cleaning and transportation of waste¨       Night sweeping in Bus stands and market places¨       Disposal of waste collected through various methods¨       Removal of debris and construction  wastes¨       Special conservancy arrangements during festivals and other important occasions attracting large number of people¨       Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,¨       Maintenance and cleaning of public toilets, urinals on a daily basis¨       Removal of dead animals¨       Fee collection

Response Time for Redressal Of Grievance

Waste Management 

Sl. No. Details Time Schedule
1 Cleaning of Streets and Road Monday to Saturday from 5.30 a.m. to 10.30 a.m. from 2.30 p.m. to 5.30 p.m. at all places (subject to change in respective Municipality)
2 Market and Bus-stand places From 9.00 p.m. to next day 4.00 a.m.
3 Collection and removal of Garbage Daily
4 Cleaning of public toilets, urinals Daily
5 Complaints regarding non-removal of garbage. 24 Hours
6 Removal of dead animals 24 Hours
7 Complaints regarding non-sweeping of roads 24 Hours
8 Complaints regarding removal of debris 3 days from intimation
9 Complaints regarding removal of blockages in Public Toilets 24 Hours

Needed Cooperation from Citizens

¨       Do not throw wastes into open drains or streets¨       Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff¨       Segregate house hold wastes as per guidelines¨       Report non-clearance  of garbage / debris to the designated authorities¨       Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement¨       Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins¨       Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

Details Designation and timings
¨       Initial complaint¨       Second contact¨       Third contact(If the deficiency persists) Sanitary Inspector  5 am to 5 pmHealth Officer  5 am to 5 pmMunicipal Commissioner 10am to 5pm
(Fill up the designation and Telephone no.)


            Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:- 

1. Sanitary Inspector2. Municipal Commissioner. Custodian of RecordsChief Registrar for the townRegistrar

There are Birth and Death Unit Sanitary Inspectors available and are the responsible staffs for the Birth land death registration work and the documents like Birth, Death still birth registrars are maintained by the division ward office.  Service / Functions

¨       Birth Registration¨       Death Registration¨       Issue of extract of Birth Register¨       Issue of extract of Death Register¨       Application via online(** Where applicable)

    Response Time For Services / Grievances 

Details Rate of fees         (Fill up this column for all items) Time Schedule
Registration of Birth

From the Date of Birth1. Within 14 days

At once
2. From 15 days upto 30 days Rs.  31/-nil At once
3. From 30 days upto 1 year Rs. 5/- 7 days
4. More than 1 year (with court order) Rs. 10/- 7 days
I. Registration of Child’s Name in the Birth Register At once
1. From the date of Birth upto 1 year 3 days
2. More than 1 year Rs. 5/- 7 days
II. Registration of Death

      From the date of death1. Within 7 days

 – Nil – At once
2. From 7 days upto 30 days Rs. 3/- At once
3. From 30 days upto one year Rs. 5/- 7 days
4. More than 1 year (with Court Order) Rs. 10/- 7 days
III. Birth / Death Certificates

Remittance of fees for First copy

Rs. 10/- — days
Additional copy / each additional copy Rs. 5/- — days


Needed Cooperation from CitizenSs

 ¨       Register Birth immediately after birth¨       Name the child, preferably before registration¨       Informants for Registration should be responsible persons who could give correct personal information to avoid problems later¨       Register death immediately after occurrence¨       Informants should be responsible persons who could give correct personal information¨       Avoid nick names or alias names in giving information both for the Birth and Death¨       Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority¨       For extracts give correct details and pay the required fees for copies and search fees¨       Inform the mode by which you would like to receive the extract – through mail or in person or through messenger¨       If it is through Messenger, give a specific written authorisation to collect the extract¨       Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths.  Whom To Contact For Deficiency Of Service

Details Designation and timings
First complaintSecond contactThird contact Birth RegistrarMunicipal Health OfficerCommissioner
(Fill up the designation with Telephone no.)

 PREVENTION OF FOOD ADULTERATION             The Health officer  / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.  The trades / traders handling food articles are also licensed.            In Pudukkottai Municipality Municipal Health Officer, and Food Inspector are responsible for PFA Activities.  Under the PFA Act license fees fixed Rs. 25/- year the traders are remitted license feed to the Municipal treasury the license will given thirty days from the receipt of license fees.  There is no any penalty for the license fees.D &O            The dangerous and offensive trades licenses are collected year by one.  The responsible for this work is the concerned sanitary inspector and licensing authority is the Municipal Commissioner.            The application for license will be collected or February month the license will gives offer 60 days of remittance.  The documents like building approval and ownership certificate will produced the application.The notice of license fee is fixed by various trades (The list of license fee is enclosed.)

Functions / Services / Enforcement

¨       Have a watch over the sale of food articles within the territory¨       If there are complaints or suspicion take samples of the food and send it to laboratory of analysis¨       If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent¨       Issue  license for trades under the Act after verification and collection of fees¨       Create awareness among people and traders

Response Time for Service / Grievance Redressal 

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / Challan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees  –


Renewal of License


Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days


Citizens Cooperation Solicited

 ¨       Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people¨       Traders may inform suspected adulterated food articles in circulation¨       Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee ¨       Insist on license card from the Authorities, if not issued within 45 days¨       Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life. 

Whom To Contact for Deficiency Of Service 

Details Designation and timings
First complaintSecond contactThird contact Food  Inspectors   Ph 222484Municipal Health Officer,  Ph 222484Commissioner.  Ph 221529
(Fill up the designation with Telephone no.)

  OTHER TRADES LICENSING              These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.   1. Sanitary Inspector 2. Municipal Health Officer 3. Municipal Commissioner.             The Dangerous and Offensive Trades Licenses are collected for this Licensing  authority is the Municipal Commissioner.             The Application for license will be collected or February Month the licenses will gives after 60 days of remittance.  The documents like building approval and ownership certificate  Will produces the application.              The rate of license fee is fixed by various trades.  (The list of license fee is enclosed).

Sl. No Name of Trades MDM.Act 1920 (Sec) Amount Rs.
1 Manufacturing of Pnapthalin 249B 100
2 Dry Cleaning 249A 100
3 Sales of paddy and rice 249(b) 200
4 Melting of  sulphur 249(b) 100
5 Storing and sales of following items 249(d)
a) Bones 249(d) 100
b) Storage and preservation of tannes 249(d) 100
c) Fish and Dry fish 249(d) 200
e Hugger and retails sales of fish 249(d) 100
f) Cleaning and drying of  Goat heirs 249E 100
g) Production of fish Oils 249(e) 100
8 Manufacturing of soaps 240(F) 250
9 Printing and Dying 249(F) 100
10 Extract of edible  oil /Boiling and grinding 249(F) 100
11 Manufacturing of Bricks 249(F) 200
11a Sales of Lime 249(F) 150
12 Manufacturing ceramics 249(F) 100
A) Barle rice 249(H) 200
B) Manufacturing of  Artificial Manure 249H 200
c) Sales of pesticide and insecticide 249 500
d) Manufacturing of Beedies and Cigarettes(within 30 workers) 500
f) Manufacturing of Beedies and Cigarettes(above 30 workers) 1000
14 Manufacturing of Crackers and fires 250
15 Tea and Coffee stall 100
a) Hotels Rate of A.R.V. Below  Rs. 120 200
b) From 120 to 600 300
c) From 600 to 1200 400
d) From 1200 to 2400 500
e) From 2400 to 3600 600
f) From 3600 to 4800 800
g) From 4800 to 6000 1000
16 Manufacturing of Sweets
a) Flour 100
b) Semia and Parle rice 250
c) Sweets 250
e) Appalam and Pickles 100
f) Bakery 500
17 Sales
1 Manufacturing of Sweets
a) Flour 50
b) Semia and Parle rice 100
c) Sweets 200
e) Appalam and Pickles 100
f) Bakery 500
g) Night Canteens 100
h) Sales of ground nut and fruits stall 50
18) Manufacturing of  aerated water factory 249(M) 300
b_ Manufacturing of Ice 300
c) Manufacture and storing of Mineral water 1000
e) Manufacturing of Ice Creams Ice fruiits Cone Ice 200
19 ) A) Sales of Wood (Upto 500 sq.ft.) 1000
B) Sales of Bamboo 300
c) Carpender (Upto 5 workers) 100
d) Furniture (Upto 500 Sq,ft) 500
e) Paddy straw (thatched roof) 300
f) Sales  and storage of coal 200
20) Sales  and storage of  Pulses and cereals 246(C)
a0 Pulses and cereals ( Retails of Maligai) 200
b) Paddy and rice 300
c) Ground nut 300
d) Maligai 300
21) Kalgandu and vellam 200
22) Petty shops 75
23) Storage and sales of flammable materials 249(Q)
a) Kerosene 250
b) Petrol and Diesel (Bunk) 500
c)  Whole Sales of Crackers 500
d)  Crakers shop (Retail) 250
e)  Acids 250
24) Manufacturing of Chemicals
a) Film role (Cinema Theatres) 200
b) Film role (Other Places) (Upto 1) 100
c)) Film role (Other Places) (above  1) 200
d) Video film 200
e) Plastic Materials 150
f) Gas cylinder Depot 1000
g) Gas Cylinder sales 500
h) Whole sale of papers 300
i) Paint and Varnish  sales 500
j) Sales of Chemicals and Essence 100
k) Sale of Spirit and Turpentine 200
l) Roast and Sales of Cashew nut 200
k) Cotton 200
25) Fibre and bags 100
26) Sales of tobacco powder 100
27) Gilt of gold and silver 100
a) Acids and chemicals 100
b) Arappu powder 100
c) Chilly powder 100
d) Turmeric Powder 100
e) Ret reading  500
f) Gas welding 100
g) Vulcanizing 100
h) Re charge of battery 100
28) Printing press 200
29) Clinical laboratory 200
30) Septic tank Cleaning (Upto 150 Cu,ft) 400
31 Septic tank above 150 to 300  Commercial Building 1000
32) Fit Certificate of Building 100
33) Sanitary Certificate for School and College 250
34) Installation (Electric power)
a)  Upto 1 H.P. 25
b)  1.HP to 5.HP 50
c) 5. HP to 10 HP. 100
d) 10HP to 50 HP 300
e) 50HP to 100 HP 500
f) 100HP to 200 HP 700
g) 200HP to 500 HP 1000
35) Installation(Other than Electric power Manual)
a) UPto 1 HP 25
b) Upto 6 HP 100
c) Upto 11 HP 150
d) 21 HP to 30 HP 200
e) 31 HP to 40 HP 300
f) 41HP to 100 HP 500
g) 101 HP to 200 HP 600
i) 200HP to 500 HP 700
36) Grinding and roasting of Coffee powder 200
37) Grinding of oil .rice, flower, lak, Air pump 100
38) Cattle and Buffalos (Above 5 Nos) 100
39) Dairy farm 300
b) Oil . Ghee,  (whole sales) 200
c) Oil and Ghee (retail) 100
e) Milk and Mil products 100
f) Haggar sales of Milk 50
g) Mutton stall 200
40) Vegetable Stall 100
41) Cashew cover(Sales) 100
42) Sales of Plastic 100
43)  Manufacturing of Cantle 50
44) Medical Shop (Allopathic) 100
45) Dry fish and Fish 200
46) Tin works 100
47) Sales and storage of cement 300
48) Aluminium and Ever silver Vessels(Manufacturing) 200
49) Steel Almirah Cot and Chair(Manufacturing) 200
50) Ice cream stall in (Cinema Theatre) 200
51) Mechanic shop ( 4 wheeler) 250
52)  Mechanic shop (2 wheeler) 100
53) Power loom 200
54) Soaps and plastics Manufacturing 100
55) Wine shop 750
56)  LPG Gas and Oxygen 500
57) Xerox 100
58) Marriage Hall 3000
59) Private Nursing Home 2000


Sl. No Details ARV (Rs,) Lodging Boarding and Lodging
1 Lodging House 1 to 50 100 300
51 to 100 200 600
101 to 200 300 900
201 to 400 400 1200
401 to 750 500` 1500
751 to 1100 600 2000
1101 to 1500 800 2400
1501 to 3000 1000 3000
Above 3000 1500 5000
With Bar attached 2000 6000


Functions / Services 

¨       Notify the trades, which need license together with the rate of license fees¨       Field verification and issue of license / or  renewed license¨       Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public¨       Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal 

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees — % Penalty


Renewal of License 

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

Citizens Cooperation Solicited

 ¨       Avoid unauthorised running of trades or machineries without license¨       Adhere to the license conditions scrupulously¨       Obtain license / renewal of license without omission and promptly¨       Remit the fees due promptly¨       Do not encroach foot paths, streets by show casing the materials outside the shop  Whom To Contact for Deficiency Of Service

Details Designation and timings
Initial complaintSecond contactThird contact Sanitary Inspector  Ph:222484Municipal  Health Officer Ph:222484Municipal Commissioner Ph: 221529
(Fill up with designation of the office and Telephone no.)


            This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs            In this Municipality every Wednesday covered immunisation day.  In the day DPT Oral polio vaccine, D.T., T.T. are given to Children and Anti natal mothers.  Totally  nine centres covered the Immunisation and also some children covered the Government Hospital Public Health para Medical Staff attend the work MHO, Medical Officer, and Health Visitors, Supervise the work early.  Actived the target public accept the immunisation and Co-operative the scheme in Immunisation day and issued to beneficiaries.  FUNCTIONS / SERVICE  

 Photo ¨       Field survey and extension work by para medical staff¨       Regular immunisation at designated places¨       Special nation-wide programmes on immunisation¨       Creating awareness among people for timely immunisation

 Response Time For Service / Grievance                Details                                            Time scheduleVaccination to public                           :           Every Wednesday  of a weekVaccination for specific disease         :           At once, at the concerned centresPolio Vaccination                                   :           Every Wednesday.Anti – filaria                                           :           Once in a year through tabletsCertificate of Vaccination                      :           Two days 

How Can the Citizens Help

¨       Adhere to immunisation schedule for your children¨       Contact municipal authorities in case of any out break of dangerous diseases  

Whom To Contact for Service / Grievance Redressal  

Details Designation with timings
Initial ComplaintSecond contactThird contact
(Fill up with designation and Telephone no.)

 DISPENSARIES AND MATERNITY HOMES              There are  One Siddha Dispensary  and 5  (No.) Maternity Homes and centres catering free service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner.1.        Pudukulam Division2.        Gandhi Nagar3.        Matchuvadi4.        Thiruvalluvar nagar5.        West 5th6.        Thiruvappur.

Functions / Services

¨       Providing maternity and child care¨       Providing help and advice on Family welfare issues¨       Immunisation and vaccination¨       Disease preventive and curative measures¨       Creating awareness for hygiene and immunisation  Response time for service / grievance 

Details Time Schedule
1. Service Maternity Daily except Sundays
2. Dispensary Daily except Sundays
3. Advise on Family welfare Daily except Sundays

 Whom to Contact 

Details Designation and timings
First ComplaintSecond ContactThird Contact Municipal Health Officer10.00Am to 5.00PMMunicipal Commissioner 10.00 Am to 5.00 Pm
(Fill up with designation and Telephone no.)

 TOWN PLANNING             The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.            According to the Rules and Regulations which have been framed under Tamilnadu District Municipalities Act and T.N Town and Country Planning Act, the people of this town have to be guided for their building needs.  In the Day to Day activities of the Town Planning Technical Subordinates and the staffs of Town Planning section are entrusted to help the Public act the time of the office approach for their hygienic and halting building constructions.            The Public of this town will be directed to submit their building application with necessary ownership documental evidence land the plans their proposals with pre-payment of building license fee for scrutining final within schedule of disposal of final orders will be issued in due course.  Thus the functions and regulations of Building Activities have been followed and implemented. 

Functions / Services

¨       Granting permission for construction or alteration of building¨       Lay out / sub division plan approval¨       Action against unauthorised constructions, violation and encroachments¨       Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence 

Sl. No. Details Time Schedule
1 Issue of application forms / Remittance of fees At the Information Centre on all working days – at once
2 Issue of acknowledgement At the information centre-at once
3 Intimation to the applicant on rectification of defects noticed in the application Within a week
4 Suggestions to the applicant for rectification of defects Within a week
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6 Issue of Building Licence:Application for  building licence At Information Centre-at once
7 Building licence Within 30 days
8 Plot sub division approval 90 days
9 Layout approval 90 days
10 License to Licensed surveyors 30 days
12 Demolition of unauthorised construction on public property 15 days
11 Demolition of dangerous structures 30 days
12 Removal of encroachment in Roads and municipal properties 15 days


How Citizens can help 

¨       Cooperation with enforcement staff¨       No unauthorised construction or addition / alteration in the premises¨        Start construction only after getting an approved plan¨       Do not buy plots for construction in unapproved layouts¨       Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots¨       Follow the building Rules, Development control Rules and other regulations¨       Report illegal constructions, dangerous constructions¨       Avoid encroachments on public property and ensure foot paths are clear 

Whom to contact for service deficiency 

Details Designation and timings
First ComplaintSecond ContactThird Contact Asst. Engineer        –  222253Municipal Engineer –  222253Municipal Commissioner – 221529
(Fill up with designation and Telephone no.)



            The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.  In  Pudukkottai Municipality is Municipal road length of 115.600KM and Number of street 355 NosC.C.road  3.92 KMB.T. Road: 97.100 KMWBM road 13.080 KMUn surface road : 1.500 KMTotal                : 115.600 KM Street Lights:             Pudukkottai Municipality lis maintaining the following categories of street lights.1. Sodium Vapour Lamps (250watts)              533 Nos2. Mercury Vapour Lamps ( 250 Watts)         : 14 Nos3. Tube Lights 4’ (40 watts)                            : 3327 Nos4. High Mast Light                                           : 1 NosTotal Lights                                                     : 3875 Nos Drains:            Pudukkottai Municipality is maintaining is Pucca storm water drain at length of 114.00 km and number of drain 244 nos land Katcha drain 62lkm 

Functions / services  

¨       Construction and maintenance of roads, culverts, bridges, storm water drains.

¨       Repairs to potholes and bad patches¨       Resurfacing the roads¨       Widening and improvement of existing roads¨       Repairs and maintenance of foot paths¨       Maintenance of street furniture including  street lights

 ¨       Provision of parking facilities¨       Permitting display of advertisements¨       Maintenance of traffic islands¨       Maintenance of side drains, avenue trees,¨       Flood control measures to reduce damage 

Response time for service / Grievance redressal


Sl. No. Details Time Schedule
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance to traffic 3 days
6 Replacing of missing manhole lids on the drains 3 days
7 Removal of debris and construction materials on road sides by the owner of the building 1 week
8 If not removed by the owner, removal by Municipality on collection of expenses 1 Week
9 Removal of water stagnation  24 Hours
10 Removal of drain blockage Emergency


24 Hours

3 days


Street lights 

Sl. No. Details Time Schedule
1 Repairs to Non-burning of street lights at main roads / streets 2 days
2 Repairs of street lights at inner street 3 days


Citizens cooperation solicited

¨       Do not damage the roads for public functions. Adhere to guidelines prescribed therefor¨       Do not dump debris and garbage in street margins¨       Avoid encroaching roads / streets¨       Avoid cutting roads without permission¨       Do not allow house hold waste water to flow into the streets¨       Do not throw garbage into drains¨       Do not connect sewer lines to public drains¨       Report water stagnations, missing manholes, damaged lights, light poles¨       Maintain avenue trees in front of premises

Whom to contact for service deficiency


Details Designation and timings
First ComplaintSecond ContactThird Contact 1. Assistant Engineer  8AM to 5PM    Pudukkottai Municipality Ph:2222532. Municipal Engineer   10AM to 5PM    Pudukkottai Municipality       ph: 222253 & 2218383. Municipal Commissioner,    Pudukkottai Municipality.     ph: 221529 & 222252.
(Fill up with designation and Telephone no.)


Property Tax

            Property Tax is a major revenue source for the Municipality.  There are 21714.(No.) property Tax assessments and the annual demand is Rs. 2.37 CroresA.       Assessment of Tax1.        To gather particulars regarding Assessment. At Sevai Maiyam’ Centre then & there.2.        Receipt of Applications for inclusion in the monthly list of Assessment : do-3.        Orders of Levying Tax: Within 15 days.B.       Transfer of Titles:1.        Receipt of application and acknowledgement: In the Sevai Maiyam’ then and there.2.        Issue of Orders: 7 days.C.       General:       Issue of Extracts of records:1.        Receipt of Application and acknowledgement: At Sevai maiyam2.        Collection of Fees:  do-3.        Grant of copies: 3 days.

Functions / Services

¨       Determining rate of Tax and dividing Zones for the purpose¨       Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners¨       Collection of Tax¨       Transfer of Title to properties

Response time for service / Grievance redressal


Sl. No. Details Time Schedule
A Assessment of Property Tax :
1 Information regarding the assessment of Property Tax At information Centre on the spot
2 Issue of acknowledgement for self assessment return At information Centre on the spot
3 Application for inclusion in the assessment register At information Centre on the spot
4 Assessment Order for new and improvement to the existing Building 20 days
b) Name Transfer
Issue of form / acknowledgment At information Centre on the spot
Issue of Orders 15 days
(a) & (b) Issue of Certified Copies
1 Receipt of Forms and issue of acknowledgment On the spot at information counter
2 Receipt of fees At information centre on the spot
3 Issue of copies 7 days
c) Settling tax complaints 15 days
(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule
d) Vacancy remission 30 days

Citizens cooperation solicited ¨       Report new / additional constructions promptly and file self assessment returns fully furnishing the required information¨       Pay Tax promptly without leaving any arrears.¨       Insist on getting receipt for payment¨       Avoid paying tax in installments  Whom to contact for service / complaint 

Details Designation with phone no and timings
First ComplaintSecond ContactThird Contact(if deficiency persists) 1. Manager (10.00 Am to 6.00 PM)    Pudukkottai Municipality Ph:2222522. Municipal Engineer   3.PM to 6PM    Pudukkottai Municipality       ph: 222253 & 2218383.  Municipal Commissioner,                         Pudukkottai Municipality. 3.00 PM to 6,00 PM     ph: 221529 & 222252.

              For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers



The objectives of the scheme, implemented by the Municipality are :1.      Providing self-employment opportunity to the people living below poverty line2.      Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line3.       4.      Imparting training to those who are selected and interested in self-employment5.       Engaging the public living below poverty line for the works taken in urban areas under Wage Employment program.The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl. No. Details Time schedule
1 Receipt of application form In the information counter – on the spot
2 Submission of application In the information counter – on the spot
3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates …. Days


Whom to contact for service deficiency

Details Designation and timings
First ComplaintSecond ContactThird Contact 1. Assistant Engineer  8AM to 5PM    Pudukkottai Municipality Ph:2222532. Municipal Engineer   10AM to 5PM    Pudukkottai Municipality     ph: 222253 & 2218383. Municipal Commissioner,    Pudukkottai Municipality.     ph: 221529 & 222252.
(Fill up with designation and Telephone no.)


Rain water Harvesting  

            Rain water Harvesting is collection of rain water for drinking and other purposes.  Why should Rain water be saved¨       To meet water demand for domestic use¨       To raise the ground water level¨       To improve the quality of ground water¨       To prevent infiltration of sea water in nearby areas of sea shore. Method of harvesting Rain Water¨       Rain water can be harvested by two methods.¨       Rooftop harvesting¨       Surface run off harvesting¨       Rain water from roof top can be straight away let into wells / Bore wells¨       Rain water in the open spaces can be collected adopting various rain water harvesting methods  Collecting of Rain water from the terrace of the Buildingsa)      Collecting through wellb)      Collecting through bore well  To harvest Rain water in open spacea)      Percolation / Recharge pitb)      Percolation / Recharge pit with borec)      Recharge trenchd)      Recharge well  Harvesting of Rain water from thatched and tiled house ¨       Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter¨       Rain water can be collected on the thatched roof by using polyphone sheets¨       Rain water collected through filter can be stored in a tank or existing sump¨       Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)¨       Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. 

Whom to contact for service deficiency  

Details Designation and timings
For DemonstrationFor Installation 1. Assistant Engineer  8AM to 5PM    Pudukkottai Municipality Ph:2222532. Municipal Engineer   10AM to 5PM    Pudukkottai Municipality       ph: 222253 & 2218383. Municipal Commissioner,    Pudukkottai Municipality.     ph: 221529 & 222252.
(With phone No.)



¨       In this Municipality data relating to property tax, water charges  Profession Tax and non-tax items have been computerized¨       Property tax, Water Charges Profession tax and Non-Tax items are collected through Computerised Service Centers and extended collection centres¨       Computerised Service Centres are functioning on all working days and saturday  from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.¨       Public can ascertain the details of Property tax water charges, profession tax, and non tax dues etc., from the Computerised Service Centers during the working hours.¨       Birth & Death certificates are issued through computer service centers without delay.¨       Miscellaneous collections are done through computer  at municipal treasury.  Web site ¨       Public can get general information of the Municipality ¨       Public can have the details of all activities of Municipality through the WEBSITE

Details of various applications / forms issued at Information Centre 

Sl. No. Details Application fee
1 Application for Water Supply HSC (Present rate to be mentioned.  If it is free, it may also be mentioned.
2 Application for Underground Drainage Connection
3 Application for approval of Building Plan
4 1)      Application for trade license
2)      Application for license under prevention of Food Adulteration Act
5 1) Application for Birth Certificate Rs. 10/-
2) Application for Death Certificate Rs. 10/-
6 Property tax self assessment return – name transfer application value Rs. 1,00,000/-  Rs.100/-  above Rs. 1,00,000/-   Rs.200/-
7 Application for assessment of Property tax – Nil-
8 Property Tax appeal form – Nil-
9 Other forms – Nil –




Sl. No. Type of Institution Nature of service
1 Library / Reading Room News papers, Magazines Books – Free service
2 Sevai Maiyam Received All applications


Sl. No Designation Phone No Office Residence
1 Municipal Commissioner 221529
2 Municipal Engineer 222253 221838
3 Manager 222252
4 Town Planning Officer 222484
5 Revenue Officer 227849

Emergency Contact Phone Nos 

Sl. No Details Phone No Office
1 Head Quarters Hospital 221775
2 Ranees Hospital 222383
3 Ammayapatti Head works 265330
4 Booster Station 221503
5 Town Police Station 222242
6 Ganesh Nagar Police Station 221736
7 Railway Station 260261
8 Machuvadi WaterTank 270772
9 Urgent (Police) 100
10 Fire Station 101