CONSTITUTION
The Government of Tamilnadu has decided its in principal that the Business of the Government is as picidly and opening with responsibility
at all levels and decided to provide to the public by all sources. Hence the Government has formulated CITIZENS CHARTER based on the
above principals the Padmanabhapuram Municipal and has come forwarded to present this CITIZEN’S CHARTER the public.
CONTENTS
1. Introduction
2. Foreword by Chairperson
3. Objectives
4. About Municipality and Council
5. Water Supply
6. Health and Sanitation
7. Birth and Death Registration and issue of Extract
8. Prevention of Food Adulteration
9. Other Trades Licensing
10. Immunisation
11. Dispensary and Maternity Home
12. Town Planning
13. Roads and Street Lights
14. Revenue Resources
15. Swarna Jayanthi Saharai Rozgar Yojan
16. Rain Water Harvesting
17. E-governance
18. Contact Officials for Emergency Service
19. Telephone Numbers of Key Officials
1) INTRODUCTION
Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No. 58 M.A.W.S Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by the municipality in the year 1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
2) FOREWORD BY CHAIRPERSON
The Municipal Council of Padmanabhapuram has adopted this second edition of citizen charter with following commitments.
1. To provide speedy and efficient services.
2. Fix time limit for each service for quick disposal
3. Create public confidence and give good administration.
We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most liveable for the citizens. The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances. Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner. We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizen’s charter.
We invite greater participation, support and assistance from the citizens, which we value most. We strive each day to improve the quality of life of our citizens.
3) OBJECTIVES
This Citizens’ Charter is a commitment of the to achieve a STAR system.
Simple
Transparent
Accountable
Responsive
1. By providing all important information to the Citizens about the services being delivered by the Municipality.
2. By creating a system which will receive public grievances and redress the same qualitatively and time bound.
3. By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
4. By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
5. By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
4) ABOUT PADMANABHAPURAM MUNICIPALITY
Padmanabhapuram Municipality was constituted in the year 1920 as III grade Municipality and was subsequently upgraded as II Grade Municipality from 1998 It has a population of 20051 (2001 census) and an extent of 6.41 Sq. Km., The town is divided into 21 wards.
The Municipal Council comprising of 21 ward councillors headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.
The executive wing is headed by a commissioner and he is assisted by a team of officials like Municipal Engineer, Manager, Town Planning Inspector, Revenue Inspector and other officers.
The Municipality provides the following major services :
| 1) Water Supply 2) Waste Management 3) Roads 4) Drains 5) Street Lights 6) Public Conveniences |
The Municipality also enforces and regulates the following activities.
1) Tax administrations.
2) Planning and Building permission
3) Trade and other licenses
4) Registration of Birth and Deaths
For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.
The co-operation of the citizens is solicited broadly in the following aspects:-
1 Segregate wastes at source
2 Do not throw waste in Drains, streets
3 Deposit wastes only at specified places and dust bins
4 Do not allow children to defecate in open spaces
5 Avoid connecting sewerage lines to open drains
6 Avoid encroachments on public places
7 Avoid occupation of roads and footpaths with unauthorised stacking of materials
8 Avoid letting of waste water on to roads
9 Conserve rain water and provide rain water harvesting structures in every building
10 Avoid leaving animals on roads and public places
11 Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands
12 Plant trees within and in front of premises water them and nurture
them to grow.
13 Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
14 Avoid damage of public properties.
15 Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
16 Adhere to Building Rules and avoid violations, unauthorised constructions
17 Adopt universal immunization
18 Complain to the right officer in time and liaise with the ward councilor
5) WATER SUPPLY
The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a population of 20051 the town requires a daily quantity of 12 lakhs. On an average, the per capita supply is maintained at 60 lpcd. Kuzhithruai thamiraparani Combined water supply, new scheme was implemented at present.
Services / Functions
Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
Sanctioning new House service connection
Conveyance and distribution of water for private and public uses.
Billing and collection of water charges
Creating awareness among people to conserve water and install Rain Water Harvesting structures.
Response Time for Complaints:
| Details | Time Schedule / Response |
| I. Water Supply : | At the Information Centre on all working days on the spot |
| 1.a) Issue of application for new water supply house service connection | |
| b) Receipt of filled applications with fees | At the information centre on all working days |
| c) Issue of acknowledgement | On the spot |
| d) Intimation to the applicant on rectification of defects noticed in the application | Within one week |
| e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection | 15 days |
| f) Effecting Water Supply House service connection | 30 Days from the receipt of application |
| II Complaints / Defects : | 15 days |
| 1. Replacement of defective meter | |
| 2. Rectification of pollution in drinking water supply | Within 24 Hours |
| 3. Arresting of Leakage of water in the mains | Within 24 hours |
| 4. Minor repairs | 2 days |
| 5. Major repairs | 3 days |
| 6. Repairs to hand pumps | 3 days |
| 7. Repairs to public fountain | 2 days |
| 8. Repairs to India Mark 2 pumps / Bore wells | 7 days |
| 9. Deficiency in chlorinating | 24 hours |
| 10. For prevention of Fire | At once |
Needed Cooperation from Citizen
1. Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
2. Do not draw water unauthorisedly or through installation of pumps in municipal connection
3. Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff
4. Pay water charges and other dues promptly and avoid disconnection
5. Conserve rain water and instal Rain Water Harvesting structures in all buildings.
6. Keep the tap closed both in house and in public stand post to avoid pollution
7. Report water leakage, theft as a public service
8. Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
| Details | Designation and timings |
| Initial complaint | Public Works Overseer 10.00am to 5.00 pm |
| Second contact | Municipal Engineer 10.00am to 5.00 pm |
| Third contact | Commissioner 10.00am to 5.00 pm |
6)HEALTH AND SANITATION
Solid Waste Management
The waste management in the town is entrusted with a Sanitary Inspector and a team of 2 Sanitary Supervisors. The collection of waste in 21 wards is segregated into Bio-degradable Non-Biodegradable. 4 Metric tones waste are collected daily. 80% waste collections carried out daily.
Functions / Services
1. Daily street cleaning and transportation of waste
2. Sweeping in Bus stands and market places
3. Disposal of waste collected through various methods
(Door to Door Collections)
4. Removal of debris and construction wastes
5. Special conservancy arrangements during festivals and other important occasions attracting large number of people
6. Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,
7. Maintenance and cleaning of public toilets, urinals on a daily basis
8. Removal of dead animals
9. Fee collection
Response Time for Redressal Of Grievance
Waste Management
| Sl. No. | Details | Time Schedule |
| 1 | Cleaning of Streets and Road | Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places. |
| 2 | Market and Bus-stand places | Market Cleaning is carried out by the Contractor. Bus stand Cleaning : 5 AM to 5 PM |
| 3 | Collection and removal of Garbage | Daily |
| 4 | Cleaning of public toilets, urinals | Daily |
| 5 | Complaints regarding non-removal of garbages | 24 Hours |
| 6 | Removal of dead animals | 24 Hours |
| 7 | Complaints regarding non-sweeping of roads | 24 Hours |
| 8 | Complaints regarding removal of debris | 3 days from intimation |
| 9 | Complaints regarding removal of blockages in Public Toilets | 24 Hours |
Needed Cooperation from Citizens
1. Do not throw wastes into open drains or streets
2. Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
3. Segregate house hold wastes as per guidelines
4. Report non-clearance of garbage / debris to the designated authorities
5. Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
6. Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
7. Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 2.00 pm to 5.00 pm |
| Second contact | Commissioner 3.00 pm to 5.00 pm |
7)BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-
| 1. Municipal Commissioner | Custodian of Records Chief Registrar for the town |
| 2.Sanitary Inspector | 1) Registration of Birth & Death 2) Issue of Birth & Death Extract |
One Birth and Death Registration unit is functioning at Padmanabhapuram Municipality. Registration unit is situated at Municipal office itself. Application and Remittance of fee is made through the Service Counter.
Service Function 1) Birth & Death Registration
2) Issue of Extract of Birth & Death
Response Time For Services / Grievances
| Details | Rate of fees (Fill up this column for all items) | Time Schedule |
| Registration of Birth | ||
| From the Date of Birth | ||
| 1. Within 21 days | Free | At once |
| 2. From 22 days upto 30 days | Rs.3/- | At once |
| 3. From 30 days upto 1 year | Rs.5/- | 7 days |
| 4. More than 1 year (with court order) | Rs.10/- | 7 days |
| I. Registration of Child’s Name in the Birth Register | ||
| 1. From the date of Birth upto 1 year | Free | 1 day |
| 2. More than 1 year | Rs.5/- | 1 day |
| II. Registration of Death | Free | At once |
| From the date of death | ||
| 1. Within 21 days | ||
| 2. From 22 days upto 30 days | Rs.3/- | At once |
| 3. From 30 days upto one year | Rs.5/- | 1 day |
| 4. More than 1 year (with Court Order) | Rs.10/- | 1 day |
| III. Birth / Death Certificates | ||
| Remittance of fees for First copy | Rs.15/- | 1 day |
| Additional copy / each additional copy | Rs.10/- | 1 day |
Needed Cooperation from Citizens
1. Register Birth immediately after birth
2. Name the child, preferably before registration
3. Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
4. Register death immediately after occurrence
5. Informants should be responsible persons who could give correct personal information
6. Avoid nick names or alias names in giving information both for the Birth and Death
7. Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
8. For extracts give correct details and pay the required fees for copies and search fees
9. Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
10. If it is through Messenger, give a specific written authorisation to collect the extract
11. Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service
| Details | Designation and timings |
| First complaint | Sanitary Inspector 2.00 pm to 5.00 pm |
| Second contact | Commissioner 3.00 pm to 5.00 pm |
8)PREVENTION OF FOOD ADULTERATION
The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.
Functions / Services / Enforcement
1. Have a watch over the sale of food articles within the territory
2. If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
3. If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
4. Issue license for trades under the Act after verification and collection of fees
5. Create awareness among people and traders
Response Time for Service / Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application Form | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25 % Penalty |
Renewal of License
| Issue of application form | At Information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
1. Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
2. Traders may inform suspected adulterated food articles in circulation
3. Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
4. Insist on license card from the Authorities, if not issued within 45 days
5. Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.
Whom To Contact for Deficiency Of Service
| Details | Designation and timings |
| First complaint | Sanitary Inspector 2.00 pm to 5.00 pm |
| Second contact | Commissioner 3.00 pm to 5.00 pm |
9)OTHER TRADES LICENSING
These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following of the Municipality.
1. Sanitary Inspector
2. Town Planning Inspector
Functions / Services
1. Notify the trades, which need license together with the rate of license fees
2. Field verification and issue of license / or renewed license
3. Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
4. Fixation of rate of license fee and collection including belated fees
Response Time for Service / Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application Form | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25 % Penalty |
Renewal of License
| Issue of application form | At Information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
1. Avoid unauthorised running of trades or machineries without license
2. Adhere to the license conditions scrupulously
3. Obtain licence / renewal of licence without omission and promptly
4. Remit the fees due promptly
5. Do not encroach foot paths, streets by show casing the materials outside the shop
Whom To Contact for Deficiency Of Service
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 2.00 pm to 5.00 pm |
| Town Planning Inspector 2.00 pm to 5.00 pm | |
| Second contact | Commissioner 3.00 pm to 5.00 pm |
10)IMMUNISATION
This Municipality is playing an active role in immunisation according to schedule and in nation with special drives for immunisation. Sanitary Officers, Sanitary Inspectors and Maternity Assistant are monitoring the above programme.
FUNCTIONS / SERVICE
| 1.Field survey and extension work by para medical staff2.Regular immunisation at designated places
3.Special nation-wide programmes on immunisation 4.Creating awareness among people for timely immunisation |
Response Time For Service / Grievance
Details Time schedule
Vaccination to public : Every Wednesday of a week
Vaccination for specific disease : At once, at the concerned centres
Polio Vaccination : Every Wednesday and also during
the camps
Fileria : Once in a year through tablets
Certificate of Vaccination : Two days
How Can the Citizens Help
- Adhere to immunisation schedule for your children
• Contact municipal authorities in case of any out break of dangerous diseases
Whom To Contact for Service / Grievance Redressal
| Details | Designation with timings |
| Initial Complaint | Sanitary Inspector 2.00 pm to 5.00 pm |
| Second contact | Commissioner 3.00 pm to 5.00 pm |
11)DISPENSARIES AND MATERNITY HOMES
There is one Maternity center catering free service to the urban poor. It is managed by Maternity Assistant and ayah. They are under the overall supervision of Commissioner. It is situated at the Municipal Office Campus itself.
Functions / Services
1. Providing maternity and child care
2. Providing help and advice on Family welfare issues
3. Immunisation and vaccination
4. Disease preventive and curative measures
5. Creating awareness for hygiene and immunisation
Response time for service / grievance
| Details | Time Schedule |
| 1. Service Maternity | Daily except Sundays |
| 2. Advise on Family welfare | Daily except Sundays |
Whom to Contact
| Details | Designation and timings |
| First Complaint | Sanitary Inspector : Office working Hours |
| Second Contact | Sanitary Officer : Office working Hours |
| Third Contact | Commissioner : Office working Hours |
12)TOWN PLANNING
The Town Planning inspector is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions.
Functions / Services
1. Granting permission for construction or alteration of building
2. Lay out / sub division plan approval
3. Action against unauthorised constructions, violation and encroachments
4. Preparation of master plan and other development plans and their enforcement
Response Time for Service / Grievance Redressal
Approval of Building Plan and issue of Building Licence
| Sl. No. | Details | Time Schedule |
| 1 | Issue of application forms / Remittance of fees | At the Information Centre on all working days – atonce |
| 2 | Issue of acknowledgement | At the information centre-atonce |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / chalan for remittance of fees for building license | Within a week |
| 6 | Issue of Building Licence | 30 days |
| Application for renewal of building licence | At Information Centre- at once | |
| 7 | Renewal of building licence | 7 days |
| 8 | Plot sub division approval | 30 days |
| 9 | Layout approval | 30 days |
| 10 | License to Licensed surveyors | 30 days |
| 12 | Demolition of unauthorised construction on public property | 15 days |
| 11 | Demolition of dangerous structures | 30 days |
| 12 | Removal of encroachment in Roads and municipal properties | 15 days |
How Citizens can help
1. Cooperation with enforcement staff
2. No unauthorised construction or addition / alteration in the premises
3. Start construction only after getting an approved plan
4. Do not buy plots for construction in unapproved layouts
5. Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
6. Follow the building Rules, Development control Rules and other regulations
7. Report illegal constructions, dangerous constructions
8. Avoid encroachments on public property and ensure foot paths are clear
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint | Town Planning Inspector : 10.00 am to 5.00 pm |
| Second Contact | Manager During office hours |
| Third Contact | Commissioner During office hours |
13)OTHER BASIC AMENITIES
ROADS, STREET LIGHTS
Roads
The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. 36.06 km’s length of roads and 21.10 km’s length of drains are maintained by the Municipality.997 Tube lights, 133 Sodium Vapour lights totally 1130 Street lights are maintained by the Municipality..
Functions / services
• Construction and maintenance of roads, culverts, bridges, storm water drains.
1.Repairs to potholes and bad patches
|
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Removal of encroachments causing hindrance to traffic | 3 days |
| 6 | Replacing of missing manhole lids on the drains | 3 days |
| 7 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 8 | If not removed by the owner, removal by Municipality on collection of expenses | 1 Week |
| 9 | Removal of water stagnation | 24 Hours |
| 10 | Removal of drain blockage Emergency | 24 Hours |
| Normal | 3 days |
Street lights
| Sl. No. | Details | Time Schedule |
| 1 | Repairs to Non-burning of street lights at main roads / streets | 2 days |
| 2 | Repairs of street lights at inner street | 3 days |
Citizens cooperation solicited
1. Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
2. Do not dump debris and garbage in street margins
3. Avoid encroaching roads / streets
4. Avoid cutting roads without permission
5. Do not allow house hold waste water to flow into the streets
6. Do not throw garbage into drains
7. Do not connect sewer lines to public drains
8. Report water stagnations, missing manholes, damaged lights, light poles
9. Maintain avenue trees in front of premises
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint | Public works Overseer : 10.00am to 5.00 pm |
| Second Contact | Municipal Engineer : 10.00am to 5.00 pm |
| Third Contact | Commissioner : 10.00am to 5.00 pm |
14)REVENUE RESOURCES
Property Tax
Property Tax is a major revenue source for the Municipality. There are 6006 property Tax assessments and the annual demand is Rs.30.00 Lakhs.
There is one Revenue Inspector and four Revenue Assistants.Property Tax ,Profession Tax notices are served for every six months.Tax collection is done through Computers from 1.4.2003
Property Tax Assesments are done as follows
1. Zone A
2. Zone B
Functions / Services
1. Determining rate of Tax and dividing Zones for the purpose
2. Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
3. Collection of Tax
4. Transfer of Title to properties
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| a) | Assessment of Property Tax: | |
| 1 | Information regarding the assessment of Property Tax | At information Centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information Centre on the spot |
| 3 | Application for inclusion in the assessment register | At information Centre on the spot |
| 4 | Assessment Order for new and improvement to the existing Building | 20 days |
| b) | Name Transfer | |
| Issue of form / acknowledgment | At information Centre on the spot | |
| Issue of Orders | 15 days | |
| c) | Settling tax complaints | 15 days |
| d) | Vacancy remission | 30 days |
Citizens cooperation solicited
1. Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
2. Pay Tax promptly without leaving any arrears.
3. Insist on getting receipt for payment
4. Avoid paying tax in installments
Whom to contact for service / complaint
| Details | Designation with phone no and timings |
| First Complaint | Revenue Inspector : 10.00am to 5.00pm |
| Second Contact | Manager : 10.00am to 5.00pm |
| Third Contact | Commissioner : 10.00am to 5.00pm |
15)OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZGAR YOJANA
The objectives of the scheme, implemented by the Municipality are :
1. Providing self-employment opportunity to the people living below poverty line
2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and interested in self-employment
4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.
| Sl. No. | Details | Time schedule |
| 1 | Receipt of application form | In the information counter – on the spot |
| 2 | Submission of application | In the information counter – on the spot |
| 3 | Recommendation to banks for assistance under the scheme | 30 days |
| 4 | Imparting training to eligible candidates | 30 Days |
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint | Community Organiser 10.00am to 5.00pm |
| Second Contact | Nodal Officer 10.00am to 5.00pm |
| Third Contact | Commissioner 10.00am to 5.00pm |
16)RAIN WATER HARVESTING
Rain water Harvesting
Rain water Harvesting is collection of rain water for drinking and other purposes.
Why should Rain water be saved
1. To meet water demand for domestic use
2. To raise the ground water level
3. To improve the quality of ground water
4. To prevent infiltration of sea water in nearby areas of sea shore.
Method of harvesting Rain Water
1. Rainwater can be harvested by two methods.
2. Rooftop harvesting
3. Surface run off harvesting
4. Rain water from roof top can be straight away let into wells / Borewells
5. Rain water in the open spaces can be collected adopting various rain water harvesting methods
Collecting of Rain water from the terrace of the Buildings
1.Collecting through well
2.Collecting through borewell
To harvest Rain water in open space
1.Percolation / Recharge pit
2.Percolation / Recharge pit with bore
3.Recharge trench
4.Recharge well
Harvesting of Rain water from thatched and tiled house
1. Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
2. Rain water can be collected on the thatched roof by using polyphone sheets
3. Rain water collected through filter can be stored in a tank or existing sump
4. Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
5. Rainwater from the rooftop collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.
Whom to contact for service deficiency
| Details | Designation and timings |
| For Demonstration | Municipal Engineer |
| For Installation | During office hours |
17)E-Governance
1. In this Municipality data relating to property tax, water charges and non-tax items have been computerized
2. Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers
3. Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.
4. Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.
5. Birth & Death certificates are issued through computer service centers
Web site
1. Public can get general information of the Municipality
2. Public can have the details of all activities of Municipality through the WEBSITE
18)FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT
| Sl. No. | Grievance | Officer incharge of Grievance redressal | Telephone Number (04651) |
| 1 | Water supply drainage, Street light and roads | Municipal Engineer | 256855 |
| 2 | Public Health,Garbage Removal,Trade licence | Sanitary Inspector | 250728 |
| 3 | Building Licence, Encroachment, Machine installation etc., | Town Planning Inspector | 250728 |
| 4 | Appeal for tax reduction | Revenue Inspector | 250728 |
| 5 | All Complaints related to the Municipality | Commissioner | 253119 |
19)Telephone nos. of key officials of the
Padmanabhapuram Municipality
| Sl. No. | Designation | Telephone Number | |
| Office | Residence | ||
| 1 | Municipal Commissioner | 253119 | 250710 |
In case of persistent defaults, please contact
Regional Director of Municipal Administration, Tirunelveli
Phone No. 0462-2561998