Citizen Charter – Namakkal Municipality
CONTENTS 1. Introduction2. Objectives
3. About us
4. Water Supply
5. Solid Waste Management
6. Health and Sanitation
7. Birth and Death Registration and Issue of Extract
8. Prevention of Food Adulteration
9. Other Trades Licensing
10. Immunization
11. Maternity Centre
12. Town Planning
13. Roads, Street Lights
14. Revenue Resources
15. Swarna Jayanthi Sahari Rozgar Yojana
16. Rain Water Harvesting
17. E-Governance
18. Other Institutions and Services
19. Name and Telephone Nos. of Chairperson,
20. Telephone Nos. of Key Officials.
INTRODUCTION
Tamilnadu is leading in many Urban reforms. As part of its commitment of enhancing the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce `Citizens Charter` in all the urban local bodies as per G.O.Ms.No.58 MAWS Department dated 16-4-1998. The first edition of the `Citizen Charter` was released by all city municipal corporations and municipalities in the State in the year 1998-99. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the `Citizens Charter` with improved information to citizens to make every citizen`s interaction with the civic body easily, simply, hassle free and efficient and also ensuring accountability and transparency.
This charter documents the citizen`s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances in time frame.
This charter also documents, apart from what we can offer the citizens, what the citizens can help us to serve them in better way and what can be achieved if both of us join together.
OBJECTIVES
This Citizens`s Charter is a commitment to achieve a STAR system.
Simple
Transparent
Accountable
Responsive
in the administration of the civic body in fulfilling the needs of the citizens of this town.
v By providing all important information to the Citizens about the services being delivered by the Municipality.
v By creating a system which will receive public grievances and redress the same qualitative and time bound.
v By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
v By making each citizen’s interaction with us easily, simply, hassle-free and efficient, while ensuring accountability and transparency.
v By introducing E-governance and on line system to all our functions and services and by directing the resultant flow of efficiency-gains to the citizens.
v By being fair, efficient, citizen – friendly and outcome – focused.
ABOUT US
The Municipality was constituted in the year 17-01-1970 and was subsequently upgraded as Selection Grade Municipality from 14-12-1988. It has a population of 53055 (2001 Census) and an extent of 10.24 Sq.Km. The Town is divided into 30 Wards.
The Municipal Council comprising of 30 Ward councillors is headed by Chairperson, who is elected by Councillors of the Council. The councillors elect a Vice- Chairperson among them.
The executive wing is headed by a Commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer, Town Planning Officer, Manager, Revenue Inspector and other officers.
The Municipality provides the following major services
1) Water Supply : Supply of Drinking water to the public of the town Daily.
2) Solid Waste Management : It reached the target already.
3) Public Health and Sanitation : Raising it to level of safe environment
4) Roads : Maintaining up to the satisfactory level
5) Drains : Underground Drainage system is being implemented
6) Street Lights : 100% Lighting
7) Public Conveniences : Immediate Redressal.
8) GIS & MIS integration : Underway
The Municipality also enforces and regulates the following activities.
1) Tax Collection.
2) Planning and Building permission.
3) Trade and other licenses
4) Registration of Birth and Deaths.
5) Promotion of services to public by `E`-Governance.
For each of the above services and activities, this Charter provides information about the details of services offered, response time for rendering the service of redressing, whom to complain in case of default for providing the required service and how a citizen can be help.
This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited broadly in the following aspects:-
v Segregation of waste at source i.e. Organic in green bucket and inorganic in blue bucket.
v Do not throw waste in Drains, Streets.
v Do not allow children to defecate in open spaces.
v Avoid connecting sewerage lines to open drains.
v Avoid encroachments on public places.
v Avoid occupation of roads and footpaths with unauthorized stacking of materials.
v Avoid letting of waste water on roads.
v Conserve rain water and provide rain water harvesting structures in every building.
v Avoid leaving animals on roads and public places.
v Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus Stands etc.,
v Plant trees within and in front of premises, water them and nurture them to grow.
v Report leakage of water, bursting of water/sewage pipes, burning of street lights during day time, damage of public properties posing health hazard.
v Avoid damage of public properties.
v Ensure prompt payment of property tax, Profession tax, Water charges license fees and other Municipal dues.
v Adhere to Building Rules and avoid violations, unauthorized constructions.
v Adopt universal immunization.
v Complain to the right officer in time and liaise with the ward councilor.
v Know the Environmental Policy, Objectives and Targets to develop the town into an Eco-city.
WATER SUPPLY
The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. The town requires a daily quantity of 69 lpcd supplied to the population of 53043. On an average, the per capital supply is maintained at 120 Lpcd.
We have sent proposals to the Tamil Nadu Water & Drainage Board to afford water supply of 90 liters per person as the fixed target. This DPR has been approved by state level sanctioning authority under UDSSMT Scheme @cost Rs. 990.50 lakhs.
Services/Functions
Ø Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts.
Ø Sanctioning new House Service connection.
Ø Conveyance and distribution of water for private and public uses
Ø Billing and collection of water charges in four facilitation Centers.
Ø Creating awareness among people to conserve water and install Rain Water Harvesting structures.
Response Time for Complaints
| Details | Time Schedule/Response |
| I. Water Supply:(Subject to availability of sanctioned strength of HSCs.)
1.a) Issue of application of new water supply house service connection
|
At the Information Centre on all working days on the spot |
| b) Receipt of filled applications with fees | At the information centre on all working days. |
| c) Issue of acknowledgement | On the spot. |
| d) Intimation to the applicant on rectification of defects noticed in the application. | Within one week. |
| e) After rectification of defects, issue of notice/chalan for remittance of fees for water supply connection | 15 days. |
| f) Effecting Water Supply House Service connection | 30 Days from the receipt of application |
| II. Complaints/Defects:1. Replacement of defective meter | 15 days. |
| 2. Rectification of pollution in drinking water supply | Within 24 Hours. |
| 3. Arresting of Leakage of water in the mains | Within 24 Hours. |
| 4. Minor Repairs | 2 days. |
| 5. Major Repairs | 3 days. |
| 6. Repairs in hand pumps | 3 days. |
| 7. Repairs to public fountain | 2 days. |
| 8. Repairs to India Mark 2 pumps/Bore wells | 7 days. |
| 9. Deficiency in Chlorinating | 24 Hours. |
| 10. For prevention of Fire | At once. |
| III. Special Demand:1. Supply of water through lorry Tanker | Within 24 hours, if piped water supply is interrupted. |
| 2. Supply of water through lorry for Marriage/Festival | 3 – 5 days. |
Needed Cooperation from Citizen
ü Avoid wastage of water. Do not use drinking water for gardening and other similar purposes.
ü Do not draw water unauthorized or through installation of pumps in Municipal connection.
ü Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff.
ü Pay water charges and other dues promptly and avoid disconnection.
ü Conserve rain water and install Rain Water Harvesting structures in all buildings.
ü Keep the tap closed both in house and in public stand post to avoid pollution.
ü Report water leakage, theft as a public service.
ü Do not tamper with water supply connection or meters.
Whom to contact for Redressal of Grievance
| Details | Designation and timings |
| Initial complaint | Assistant Engineer, Junior Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
| Second contact | Municipal Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
| Third contact (if the defect continues) |
Commissioner 10.00 A.M. – 5.00 P.M. 230002 |
SEWERAGE
The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.
FUNCTIONS / SERVICES
§ Operation and maintenance of installations relating of sewerage system.
§ Sanctioning of new house hold sewerage connections and maintenance of house hold connections.
§ Maintenance of sewerage Treatment plant and sewerage farms.
§ Cleaning of Septic Tanks.
§ Revenue Collection.
Response Time for Complaint Redressal
Underground Sewerage Connection.
| Details | Time Schedule |
| I. Sewerage Connection 1.a) Issue of application form | At the information centre on all working days on the spot. |
| b) Receipt of filled in application with fees | At information centre on all working days on the spot. |
| c) Issue of acknowledgement | On the spot. |
| d) Intimation to the applicant on rectification of defects noticed, if any, in the application | 7 days. |
| e) After rectification of defects, issue of notice/ chalan for remittance of fees for drainage connection | 7 days. |
| f) Remittance of fees / issue of receipt | At the Information Centre |
| g) New Connection Commissioning | 15 days |
| 2. Complaints of Blockage/Leakage of drainage | 24 Hours |
| 3. Rectification of defects in Drainage connection | 2 days. |
| 4. Replacement of missing manhole lid | 24 Hours. |
II. Septic Tank Cleaning
| Details | Time Schedule |
| 1. Receipt of Application/Remittance of fees | At the Information Centre on the spot |
| 2. Cleaning of Septic tank | Within 2 days. |
Needed Cooperation from Citizens
- Do not throw other waste including animal waste and debris into the sewage lines.
- Do not connect sewage outlets to public open drains or road sides.
- Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons.
- Do not tamper with sewage connections.
- Pay tax and service charges promptly.
- Avoid environment pollution of nuisance due to your facility.
Whom to Contract for Service Deficiency
| Details | Designation and timings |
| Initial complaint | Assistant Engineer, Junior Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
| Second contact | Municipal Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
| Third contact (if the defect continues) |
Commissioner 10.00 A.M. – 5.00 P.M. 230002 |
HEALTH AND SANITATION
Solid Waste Management
Namakkal Municipality stands first in the Country in Solid Waste Management.
Zero Garbage Town
Our Town stands first in our country in implementing Door to Door collection with segregation at source and became Zero Garbage town from 01-07-2003. Namakkal town is seen without garbage in streets and roads and appears clean and neat. The Public Health is maintained in a satisfactory level.
Town without Dust Bins
Entire dust bins have been removed and no dust bins are found in the town. No expenditure for dust bins.
Door to Door Collection with Segregation of waste at source into
1. Organic waste
2. Re-Cyclable wastes and
3. Inorganic wastes
Vermi-Compost
Segregation of organic waste helps to produce vermin-compost. An Enviro Vermi Culture Industry is set up on B.O.T. basis. By selling Vermi Culture this we earn Rs.3.00 lakhs per year.
Mop-Up Vans
We have purchased two auto model carriers which we call as the Mop up Van to pick up waste found then and there on the roads and street and remove them.
Development of Eco-City
The project on Development of Eco-City has been launched on 22-05-2004 with the help of National Productivity Council and the collaboration of Asian Productivity Organization to convert Namakkal as model Eco-city which derives following benefits:-
Emerging to International Standard
Instructions have been issued to affect the scheme of Management of Sanitary and healthy surroundings should be implemented by the end of December`2005. Towards this objects various steps have been taken to develop the town to the standard International level of efficiency. Aim is to maintain the award of ISO 14001 Certification. For this purpose for the following activities are undertaken.
Functions / Services
- Effecting door to door collection in entire town and 100% transportation of waste daily.
- Night sweeping in Bus stands and market places.
- Disposal of waste collected through various methods.
- Removal of debris and construction wastes.
- Special conservancy arrangements during festival and other in important occasions.
- Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc.,
- Maintenance and cleaning of public toilets, urinals on a daily basis.
- Removal of dead animals.
- Fee collection.
- Development of Model Eco-city.
- Aiming to maintain ISO 14001 Certification.
Response Time for Redressal of Grievance
Waste Management
| Sl.No. | Details | Time Schedule |
| 1. | Cleaning of Streets and Roads | Monday to Saturday from 5-30 a.m. to 10-30 a.m. from 2-30 p.m. to 5039 p.m. at all places. |
| 2. | Market and Bus-stand places | From 9.00 am to next day 4.00 a.m. |
| 3. | Collection and removal of Garbage | Daily |
| 4. | Cleaning of public toilets, urinals | Daily |
| 5. | Complaints regarding non-removal of garbage | 24 Hours |
| 6. | Removal of dead animals | 24 Hours |
| 7. | Complaints regarding non-sweeping of roads | 24 Hours |
| 8. | Complaints regarding removal of debris | 3 days from intimation |
| 9. | Complaints regarding removal of blockages in Public Toilets. | 24 Hours. |
Needed Co-operation from Citizens
v Do not throw wastes into open drains or streets
v Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
v Segregate house hold wastes as per guidelines
v Report non-clearance of garbage / debris to the designated authorities
v Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
v Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins.
v Pay administrative charges and fees promptly.
Whom to Contact for Service Deficiency
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Third contact (if the defect continues) |
Commissioner 10.00 A.M. – 5.00 P.M. 320002 |
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act., the urban local bodies pay a vital role in registering births and deaths within their territory and issue extract of births / deaths to the citizens. The following officers and entrusted with the responsibility of registration in this Municipality.
1. Commissioner : Custodian of Records
2. Commissioner : Chief Registrar of the town
3. Sanitary Inspector : Registrar
Service / Functions
v Birth Registration
v Death Registration
v Issue of extract of Birth Register
v Issue of extract of Death Register
v Application via online
Response Time for Services / Grievances
| Details | Rate of fees(Fill up this column for all items) | Time Schedule |
| Registration of BirthFrom the Date of Birth
1. Within 14 days |
No |
At once |
| 2. From 15 days up to 30 days | 2.00 | At once |
| 3. From 30 days up to 1 year | 5.00 | 7 days |
| 4. More than 1 year (with court order) | 10.00 | 7 days |
| I. Registration of Child’s Name in the Birth Register | No | At once |
| 1. From the date of Birth up to 1 year | No | 3 days |
| 2. More than 1 year | 5.00 | 7 days |
| II. Registration of Death From the date of death1. Within 7 days | No | At once |
| 2. From 7 days up to 30 days | 2.00 | At once |
| 3. From 30 days up to one year | 5.00 | 7 days |
| 4. More than 1 year (with court order) | 10.00 | 7 days |
| III. Birth/Death CertificatesRemittance of fees for Fist copy | 10.00 | 3 days |
| Additional copy/each additional copy |
5.00 | 7 days |
Needed Cooperation from Citizens
v Register Birth immediately after birth
v Name the child, preferably before registration
v Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
v Register death immediately
v Informants should be responsible persons who could give correct personal information
v Avoid nick names or alias names in giving information both the Birth and Death
v Insist on giving details of Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
v For extracts give correct details and pay the required fees for copies and search fees
v Inform the mode by which you would like to receive the extract-through mail or in person or through messenger
v If it is through Messenger, give a specific written authorization to collect the extract
v Do not insist on recording “Cause of death“ in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom to Contact for Service Deficiency
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Third contact (if the defect continues) |
Commissioner 10.00 A.M. – 5.00 P.M. 320002 |
PREVENTION OF FOOD ADULTERATION
The Sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act“ within the Municipal limit. The trades/traders handling food articles are also licensed.
Functions / Services / Enforcement
v Have a watch over the sale of food articles within the territory
v If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
v If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
v Issue license for trades under the Act after verification and collection of fees
v Create awareness among people and traders
Response Time for Service/Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application From | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Information to the applicant regarding defects, in any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25% Penalty |
Renewal of License
| Issue of application from | At information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of License | Within 45 days |
Citizens Cooperation Solicited
v Traders should avoid selling adulterated food articles or articles which are not for safe consumption, as a service to the people
v Traders may inform suspected adulterated food articles in circulation
v Trades to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
v Insist on license card from the Authorities, if not issued within 45 days
v Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.
Whom To Contact for Deficiency of Service
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Third contact (if the defect continues) |
Commissioner 10.00 A.M. – 5.00 P.M. 320002 |
OTHER TRADES LICENSING
These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.
1. Sanitary Inspector / Town Planning Inspector
2. Sanitary Officer / Town Planning Officer
3. Commissioner
Functions / Services
- Notify the trades, which need license together with the rate of license fees
- Filed verification and issue of license / or renewed license
- Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
- Fixation of rate of license fee and collection including belated fees
Response Time for Service/Grievance Redressal
| Details | Time Schedule |
| 1. Issue of Application From | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Information to the applicant regarding defects, in any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25% Penalty |
Renewal of License
| Issue of application from | At information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of License | Within 45 days |
Citizens Cooperation Solicited
§ Avoid unauthorized running of trades or machineries without license
§ adhere to the license conditions scrupulously
§ obtain license / renewal of license without omission and promptly
§ Remit the fees due promptly
§ Do not encroach foot paths, streets by show casing the materials outside the shop
Whom To Contact for Deficiency of Service
| Details | Designation and timings |
| Initial complaint | Town Planning Inspector 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Town Planning Officer 10.00 A.M. – 1.00 3.00 P.M. 0 5.00 P.M. 223481 |
| Third contact | Commissioner 10.00 A.M. – 5.00 P.M. 230002 |
IMMUNISATION
This Municipality is playing an active role in immunization according to schedule and in nationwide Pulse Polio immunization programme. Immunization is done in every Wednesday in the Maternity Centre to all Children. The Sanitary Officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs.
FUNCTIONS / SERVICE
Ø Field survey and extension work by Para medical staff
Ø Regular immunization at designated places
Ø Special nation –wide Pulse Polio Immunizations Programme
Ø Creating awareness among people for timely immunization
Response Time for Service / Grievance
| Details | Time schedule |
| Vaccination of public | Every Wednes Day |
| Vaccination for specific disease | At once, at the concerned centers |
| Polio Vaccination | Every Wednes Day |
| Anti – filarial | Once in a year through tablets |
| Certificate of Vaccination | Two days |
How Can the Citizens Help
Ø Adhere to immunization schedule for your children
Ø Contact municipal authorities in case of any break of dangerous diseases
Whom to Contact for Service / Grievance Redressal
| Details | Designation and timings |
| Initial complaint | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Sanitary Inspector 6.00 A.M. – 10.00 A.M. 3.00 P.M. – 5.00 P.M. 221001 |
| Third contact | Commissioner 10.00 A.M. – 5.00 P.M. 320002 |
MATERNITY CENTRE
There is One Maternity Centre rendering free service to the urban poor. They are managed by Sanitary Officer and other Para medical staff. They are under to overall supervision of Commissioner.
Functions / Services
- Providing maternity and child care
- providing help and advice on Family Welfare issues
- Immunization and vaccination
- Disease preventive and curative measures
- Creating awareness for hygiene and immunization
Response time for service / grievance
| Details | Time schedule |
| 1. Service Maternity | Daily except Sundays |
| 2. Dispensary | Daily except Sundays |
| 3. Advise on Family welfare | Daily except Sundays |
Whom to Contact
| Details | Designation and timings |
| First complaint | Maternity Assistant |
| Second contact | Sanitary Officer 221001 |
| Third contact | Commissioner 230002 |
TOWN PLANNING
The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The Planning permission is granted by Local Planning Authority headed and the Building permission is granted by the Commissioner.
Functions / Services
- Granting permission for construction of alteration of building
- Lay out / sub division plan approval
- Action against unauthorized constructions, violation and encroachments
- Preparation of master plan and other development plans and their enforcement
Response Time for Service / Grievance Redressal
Approval of Building plan and issue of Building License
| Sl.No | Details | Time Schedule |
| 1. | Issue of application forms / Remittance of fees | At the Information Centre on all working days – at once |
| 2. | Issue of acknowledgement | At the information centre-at once |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / chalan for remittance of fees for building license | Within a week |
| 6 | Issue of Building Licence: Application for renewal of building license | At Information Centre – at once |
| 7 | Renewal of building license | 7 days |
| 8 | Plot sub division approval | days |
| 9 | Layout approval | 30 days |
| 10 | License to Licensed surveyors | 30 days |
| 11 | Demolition of unauthorized construction on public property | 15 days |
| 12 | Demolition of dangerous structures | 30 days |
| 13 | Removal of encroachment in Roads and municipal properties | 15 days |
How Citizens can help
- Cooperation with enforcement staff
- No unauthorized construction or addition / alternation in the premises
- Start construction only after getting an approved plan
- Do not buy plots for construction in unapproved layouts
- Layout Developers to hand over road, drains and other infrastructure to the Municipality after completion and before selling plots
- Follow the building Rules, Development Control Rules and other regulations
- Report illegal constructions, dangerous constructions
- Avoid encroachments on public property and ensure foot paths are clear
Whom to Contact for service deficiency
| Details | Designation and timings |
| First complaint | Town Planning Inspector 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 221001 |
| Second contact | Town Planning Officer 10.00 A.M. – 1.00 3.00 P.M. 0 5.00 P.M. 221001 |
| Third contact | Commissioner 10.00 A.M. – 5.00 P.M. 230002 |
OTHER BASICAMENTIES
ROADS, STREET LIGHTS
Roads
The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.
Functions / services
- Construction and maintenance of roads, culverts, bridges, storm water drains
- Repairs to potholes and bad patches
- Resurfacing the roads
- Widening and improvement of existing roads
- Repairs and maintenance of foot paths
- Maintenance of street furniture including street lights
- Provision of parking facilities
- Permitting display of advertisements
- Maintenance of traffic islands
- Maintenance of side drains, avenue trees
- Flood control measures to reduce damage
Response time for service / Grievance redressal
| Sl.No | Details | Time Schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Removal of encroachments causing hindrance traffic | 3 days |
| 6 | Replacing of missing manhole lids on the drains | 3 days |
| 7 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 8 | If not removed by the owner, removal by Municipality on collection of expenses | 1 week |
| 9 | Removal of water stagnation | 24 Hours |
| 10 | Removal of drain blockage Emergency Normal |
24 Hours 3 days |
Street Lights
| Sl. No. | Details | Time Schedule |
| 1. | Repairs to Non-burning of street lights at main road/streets. | 2 days. |
| 2. | Repair of Street lights at inner street | 3 days. |
Citizens cooperation solicited
v Do not damage the roads for public functions. Adhere to guidelines prescribed therefore
v Do not dump debris and garbage in street margins
v Avoid encroaching roads / streets
v Avoid cutting roads without permission
v Do not allow house hold waste water to flow into the streets
v Do not throw garbage into drains
v Do not connect sewer lines to public drains
v Report water stagnations, missing manholes, damaged lights, light poles
v Maintain avenue trees in front of premises.
Whom to contact for service deficiency
| Details | Designation and timings |
| First Complaint | Assistant Engineer, Junior Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. |
| Second Contact | Municipal Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. |
| Third Contact | Commissioner 10.00 A.M. – 5.00 P.M. |
REVENUE RESOURCES
Property Tax
Property Tax is a major revenue source for the Municipality. There are 15790 property tax assessments and the annual demand is Rs. 1.67 Crores.
Functions/Services
ü Determining rate of Tax and dividing Zones for the purpose
ü Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
ü Collection of Tax
ü Transfer of Title to properties
Response time for service / Grievance redressal
| Sl.No. | Details | Time Schedule |
| A | Assessment of Property Tax: | |
| 1 | Information regarding the assessment of Property Tax | At information Centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information Centre on the spot |
| 3. | Application for inclusion in the assessment register | At information Centre on the spot |
| 4. | Assessment Order for new and improvement to the existing Building | 20 days |
| b) | Name Transfer | |
| Issue of form / acknowledgment | At information Centre on the spot | |
| Issue of Orders | 15 days | |
| (a) & (b) | Issue of Certified Copies | |
| 1 | Receipt of Forms and issue of acknowledgement | On the spot at information counter |
| 2 | Receipt of fees | At information centre on the spot |
| 3 | Issue of copies | 7 days |
| C) | Settling tax complaints | 15 days |
| (Note: If any facility had been made on line the information may be furnished here suitably altering the details and time schedule | ||
| d) | Vacancy remission | 30 days |
Citizen’s cooperation solicited
v Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
v Pay Tax promptly without leaving any arrears.
v Insist on getting receipt for payment
v Avoid paying tax in installments
Whom to contact for service compliant
| Details | Designation and timings |
| First Complaint | Revenue Inspector 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 221001 |
| Second Contact | Manager 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 221001 |
| Third Contact (if deficiency persists) |
Commissioner, 10.00 A.M. – 5.00 P.M. 230002 |
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers.
OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZGER YOJANA
The objectives of the scheme, implemented by the Municipality are:
- Providing self-employment opportunity to the people living below poverty line
- Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
- Imparting training to those who are selected and interested in self – employment
- Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme
The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
| Sl.No | Details | Time schedule |
| 1 | Receipt of application form | In the information counter on the spot |
| 2 | Submission of application | In the information counter on the spot |
| 3 | Recommendation to banks for assistance under the scheme | 30 days |
| 4 | Imparting training to eligible candidates | 40 days |
Whom to contact for service compliant
| Details | Designation and timings |
| First Complaint | Community Organizers 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. |
| Second Contact | Municipal Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. |
| Third Contact | Commissioner 10.00 A.M. – 5.00 P.M. |
RAIN WATER HARVESTING
Rain water Harvesting is collection of rain water for drinking and other purposes
Why should Rain water be saved
v To meet water demand for domestic use
v To raise the ground water level
v To improve the quality of ground water
v To prevent infiltration of sea water in nearby areas of sea shore.
Method of Harvesting Rain Water
v Rain water can be harvested by two methods
v Roof top harvesting
v Surface run off harvesting
v Rain water from roof top can be straight away let into wells / Bore wells
v Rain water in the open spaces can be collected adopting various rain water harvesting methods
Collecting of Rain water from the terrace of the Buildings
a) Collecting through well
b) Collecting through bore well
To harvest Rain water in open space
a) Percolation / Recharge pit
b) Percolation / Recharge pit with bore
c) Recharge trench
d) Recharge well
Harvesting of Rain water from thatched and tiled house
v Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
v Rain water can be collected on the thatched roof by using polyphone sheets
v Rain water collected through filter can be stored in a tank or existing sump
v Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
v Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water
Whom to contact for service deficiency
| Details | Designation and times |
| For Demonstration | Municipal Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
| For Installation | Junior Engineer Assistant Engineer 10.00 A.M. – 1.00 3.00 P.M. – 5.00 P.M. 231613 |
E-Governance
v In this Municipality data relating to property tax, water charges and non-tax, profession Tax items have been computerized
v Property tax, Water Charges, Profession Tax and Non-Tax items are collected through computerized service centers / certain banks.
v Computerized service centers are functioning on all working days from 10.00 A.M to 5.00 P.M. so as to enable the public to remit the tax directly in the Municipality.
v Public can ascertain the details of Property tax dues etc., from the computerized service centers during the working hours.
v Birth & Death certificates are issued through computer service centers
NATIONAL URBAN INFORMATION SYSTEM (NUIS)
The Ministry of Urban Development, Government of India Sub-Committee on Urban Management (SC-U) of Natural Resource Management System (NRMS) and recommended to initiate National Urban Information System (NUIS) which comprises of two major components with independent but related objectives, strategies and budget under a single umbrella i.e.
1. Urban Spatial Information System (USIS)
2. National Urban Data Bank and Indicators (NUDBI)
The program is envisaged to be launched initially in 137 towns of the Country and later expended to cover many other towns. Namakkal is one of 137 towns included in the program. The program is to be launched shortly.
Web site
v Public can get general information of the Municipality
v Public can have the details of all activities of Municipality through the WEBSITE : http://tnulbs.tn.gov.in
Details of various applications/forms issued at information centre
| Sl.No | Details | Application fee |
| 1 | Application for Water Supply HSC | 25.00 |
| 2 | Application for approval of Building Plan | 50.00 |
| 3 | 1) Application for trade licenses | 20.00 |
| 2) Application for license under prevention of Food Adulteration Act | 5.00 | |
| 5 | 1) Application for Birth Certificate | 2.00 |
| 2) Application for Death Certificate | 2.00 | |
| 6 | Property tax self assessment return – name transfer application | 10.00 |
| 7 | Application for assessment of Property tax | 5.00 |
| 8 | Property Tax appeal form | 2.00 |
| 9. | Pipe Line Repair Application | 10.00 |
| 10. | Water supply connection name transfer application | 10.00 |
| 11. | Water Supply connection change of use application | 10.00 |
| 12. | Lay out application | 100.00 |
| 13. | Renewal of L.B.S. application | 50.00 |
| 14. | Town Survey Map application | 5.00 |
| 15. | Certified copy of Map application | 10.00 |
| 16. | Tender application | 10.00 |
| 17. | Thirumanamandapam Application | 10.00 |
| 18. | Septic Tank Cleaning Application | 5.00 |
OTHER INSTUTITIONS AND SERVICE
1. Library / Reading Room
| 1.Ramapurampudur2.Sellambannan Park | News papers, Magazines Books – Free service |
2. Sevai Maiyam
In this Municipality a computerized Sevai Maiyam is functioning. Property tax, Water charges, Profession tax and Non-tax items are collected through Sevai Maiyam. Computerized Sevai Maiyam is functioning on all working days from 10.00 A.M. to 5.00 P.M. so as to enable the public to remit the tax and non tax items directly in the Municipality. Public can ascertain the details of Property tax dues etc., from this Sevai Maiyam. Birth and Death Certificates are also issued through Computerized Sevai Maiyam.
Telephone Nos. of Key officials of the Municipality
| Sl.No | Name | Telephone Number | ||
| Office | Residence | Cell | ||
| 1 | Municipal Commissioner | 230002 | 232081 | 9443362323 |
| 2 | Municipal Engineer | 231613 | – | 9443502665 |
| 3 | Municipal Office | 221001 | – | – |
| 4 | Computerized collection centre Mohanur Road |
231140 | – | – |
| 5 | Computerized collection centre Kottai Road, Maternity Centre |
234263 | – | – |
| 6 | Old Municipal Office, Mohanur Road | 230040 | – | – |
| 7 | Mohanur Head works | 255262 | – | – |
| 8 | Aniyapuram Booster Station | 266461 | – | – |
| 9 | Complaint Center | 232322 | – | – |
In case of persistent defaults, please contact
Regional Director of Municipal Administration, Salem, Phone No. 0427-2353635
Commissioner of Municipal Administration,Chennai–5, Phone No. 044-28410363
044-28411364
FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT
Commissioner,
Municipal Office,
Namakkal.
Telephone No. 230002 (Off), 221001 (Gen)
Municipal Engineer.
Municipal Office,
Namakkal.
Telephone No. 231613 (Off)
Commissioner
Namakkal Municipality