Citizen Charter – Namakkal City Municipal Corpoation CONTENTS 1. Introduction2. Objectives3. About us 4. Water Supply 5. Solid Waste Management 6. Health and Sanitation 7. Birth and Death Registration and Issue of Extract 8. Prevention of Food Adulteration 9. Other Trades Licensing 10. Immunization 11. Maternity Centre 12. Town Planning 13. Roads, Street Lights 14. Revenue Resources 15. Swarna Jayanthi Sahari Rozgar Yojana 16. Rain Water Harvesting 17. E-Governance 18. Other Institutions and Services 19. Name and Telephone Nos. of Chairperson, 20. Telephone Nos. of Key Officials. INTRODUCTION Tamilnadu is leading in many Urban reforms. As part of its commitment of enhancing the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce `Citizens Charter` in all the urban local bodies as per G.O.Ms.No.58 MAWS Department dated 16-4-1998. The first edition of the `Citizen Charter` was released by all city municipal corporations and municipalities in the State in the year 1998-99. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the `Citizens Charter` with improved information to citizens to make every citizen`s interaction with the civic body easily, simply, hassle free and efficient and also ensuring accountability and transparency. This charter documents the citizen`s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances in time frame. This charter also documents, apart from what we can offer the citizens, what the citizens can help us to serve them in better way and what can be achieved if both of us join together.
OBJECTIVES This Citizens`s Charter is a commitment to achieve a STAR system. Simple Transparent Accountable Responsive in the administration of the civic body in fulfilling the needs of the citizens of this town.
v By providing all important information to the Citizens about the services being delivered by the Municipality. v By creating a system which will receive public grievances and redress the same qualitative and time bound. v By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community. v By making each citizen’s interaction with us easily, simply, hassle-free and efficient, while ensuring accountability and transparency. v By introducing E-governance and on line system to all our functions and services and by directing the resultant flow of efficiency-gains to the citizens. v By being fair, efficient, citizen – friendly and outcome – focused.
ABOUT US The Namakkal Municipality was constituted in the year 1970. It has a population of 119491 (2011 Census) and an extent of 55.24 Sq.Km. The Town is divided into 39 Wards. The Municipal Council comprising of 39 Ward councillors is headed by Chairperson, who is elected by Councillors of the Council. The councillors elect a Vice- Chairperson among them. The executive wing is headed by a Commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer, Town Planning Officer, Manager, Revenue Inspector and other officers. The Municipality provides the following major services
1) Water Supply : Supply of Drinking water to the public of the town Daily. 2) Solid Waste Management : It reached the target already. 3) Public Health and Sanitation : Raising it to level of safe environment 4) Roads : Maintaining up to the satisfactory level 5) Drains : Underground Drainage system is being implemented 6) Street Lights : 100% Lighting 7) Public Conveniences : Immediate Redressal. 8) GIS & MIS integration : Underway The Municipality also enforces and regulates the following activities. 1) Tax Collection. 2) Planning and Building permission. 3) Trade and other licenses 4) Registration of Birth and Deaths. 5) Promotion of services to public by `E`-Governance. For each of the above services and activities, this Charter provides information about the details of services offered, response time for rendering the service of redressing, whom to complain in case of default for providing the required service and how a citizen can be help. This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues. The co-operation of the citizens is solicited broadly in the following aspects:- v Segregation of waste at source i.e. Organic in green bucket and inorganic in blue bucket. v Do not throw waste in Drains, Streets. v Do not allow children to defecate in open spaces. v Avoid connecting sewerage lines to open drains. v Avoid encroachments on public places. v Avoid occupation of roads and footpaths with unauthorized stacking of materials. v Avoid letting of waste water on roads. v Conserve rain water and provide rain water harvesting structures in every building. v Avoid leaving animals on roads and public places. v Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus Stands etc., v Plant trees within and in front of premises, water them and nurture them to grow. v Report leakage of water, bursting of water/sewage pipes, burning of street lights during day time, damage of public properties posing health hazard. v Avoid damage of public properties. v Ensure prompt payment of property tax, Profession tax, Water charges license fees and other Municipal dues. v Adhere to Building Rules and avoid violations, unauthorized constructions. v Adopt universal immunization. v Complain to the right officer in time and liaise with the ward councilor. v Know the Environmental Policy, Objectives and Targets to develop the town into an Eco-city. WATER SUPPLY The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. The town requires a daily quantity of 69 lpcd supplied to the population of 53043. On an average, the per capital supply is maintained at 120 Lpcd. We have sent proposals to the Tamil Nadu Water & Drainage Board to afford water supply of 90 liters per person as the fixed target. This DPR has been approved by state level sanctioning authority under UDSSMT Scheme @cost Rs. 990.50 lakhs. Services/Functions Ø Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts. Ø Sanctioning new House Service connection. Ø Conveyance and distribution of water for private and public uses Ø Billing and collection of water charges in four facilitation Centers. Ø Creating awareness among people to conserve water and install Rain Water Harvesting structures. Response Time for Complaints
Needed Cooperation from Citizen ü Avoid wastage of water. Do not use drinking water for gardening and other similar purposes. ü Do not draw water unauthorized or through installation of pumps in Municipal connection. ü Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff. ü Pay water charges and other dues promptly and avoid disconnection. ü Conserve rain water and install Rain Water Harvesting structures in all buildings. ü Keep the tap closed both in house and in public stand post to avoid pollution. ü Report water leakage, theft as a public service. ü Do not tamper with water supply connection or meters. Whom to contact for Redressal of Grievance
SEWERAGE The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service. FUNCTIONS / SERVICES § Operation and maintenance of installations relating of sewerage system. § Sanctioning of new house hold sewerage connections and maintenance of house hold connections. § Maintenance of sewerage Treatment plant and sewerage farms. § Cleaning of Septic Tanks. § Revenue Collection. Response Time for Complaint Redressal Underground Sewerage Connection.
II. Septic Tank Cleaning
Needed Cooperation from Citizens
Whom to Contract for Service Deficiency
HEALTH AND SANITATION
Solid Waste Management Namakkal Municipality stands first in the Country in Solid Waste Management. Zero Garbage Town Our Town stands first in our country in implementing Door to Door collection with segregation at source and became Zero Garbage town from 01-07-2003. Namakkal town is seen without garbage in streets and roads and appears clean and neat. The Public Health is maintained in a satisfactory level. Town without Dust Bins Entire dust bins have been removed and no dust bins are found in the town. No expenditure for dust bins. Door to Door Collection with Segregation of waste at source into 1. Organic waste 2. Re-Cyclable wastes and 3. Inorganic wastes Vermi-Compost Segregation of organic waste helps to produce vermin-compost. An Enviro Vermi Culture Industry is set up on B.O.T. basis. By selling Vermi Culture this we earn Rs.3.00 lakhs per year. Mop-Up Vans We have purchased two auto model carriers which we call as the Mop up Van to pick up waste found then and there on the roads and street and remove them. Development of Eco-City The project on Development of Eco-City has been launched on 22-05-2004 with the help of National Productivity Council and the collaboration of Asian Productivity Organization to convert Namakkal as model Eco-city which derives following benefits:- Emerging to International Standard Instructions have been issued to affect the scheme of Management of Sanitary and healthy surroundings should be implemented by the end of December`2005. Towards this objects various steps have been taken to develop the town to the standard International level of efficiency. Aim is to maintain the award of ISO 14001 Certification. For this purpose for the following activities are undertaken. Functions / Services
Response Time for Redressal of Grievance Waste Management
Needed Co-operation from Citizens v Do not throw wastes into open drains or streets v Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff v Segregate house hold wastes as per guidelines v Report non-clearance of garbage / debris to the designated authorities v Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement v Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins. v Pay administrative charges and fees promptly. Whom to Contact for Service Deficiency
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT Under the Registration of Births and Deaths Act., the urban local bodies pay a vital role in registering births and deaths within their territory and issue extract of births / deaths to the citizens. The following officers and entrusted with the responsibility of registration in this Municipality. 1. Commissioner : Custodian of Records 2. Commissioner : Chief Registrar of the town 3. Sanitary Inspector : Registrar Service / Functions v Birth Registration v Death Registration v Issue of extract of Birth Register v Issue of extract of Death Register v Application via online Response Time for Services / Grievances
Needed Cooperation from Citizens v Register Birth immediately after birth v Name the child, preferably before registration v Informants for Registration should be responsible persons who could give correct personal information to avoid problems later v Register death immediately v Informants should be responsible persons who could give correct personal information v Avoid nick names or alias names in giving information both the Birth and Death v Insist on giving details of Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority v For extracts give correct details and pay the required fees for copies and search fees v Inform the mode by which you would like to receive the extract-through mail or in person or through messenger v If it is through Messenger, give a specific written authorization to collect the extract v Do not insist on recording “Cause of death“ in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths. Whom to Contact for Service Deficiency
PREVENTION OF FOOD ADULTERATION The Sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act“ within the Municipal limit. The trades/traders handling food articles are also licensed. Functions / Services / Enforcement v Have a watch over the sale of food articles within the territory v If there are complaints or suspicion take samples of the food and send it to laboratory of analysis v If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent v Issue license for trades under the Act after verification and collection of fees v Create awareness among people and traders Response Time for Service/Grievance Redressal
Renewal of License
Citizens Cooperation Solicited v Traders should avoid selling adulterated food articles or articles which are not for safe consumption, as a service to the people v Traders may inform suspected adulterated food articles in circulation v Trades to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee v Insist on license card from the Authorities, if not issued within 45 days v Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life. Whom To Contact for Deficiency of Service
OTHER TRADES LICENSING These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 1. Sanitary Inspector / Town Planning Inspector 2. Sanitary Officer / Town Planning Officer 3. Commissioner Functions / Services
Response Time for Service/Grievance Redressal
Renewal of License
Citizens Cooperation Solicited § Avoid unauthorized running of trades or machineries without license § adhere to the license conditions scrupulously § obtain license / renewal of license without omission and promptly § Remit the fees due promptly § Do not encroach foot paths, streets by show casing the materials outside the shop Whom To Contact for Deficiency of Service
IMMUNISATION This Municipality is playing an active role in immunization according to schedule and in nationwide Pulse Polio immunization programme. Immunization is done in every Wednesday in the Maternity Centre to all Children. The Sanitary Officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs. FUNCTIONS / SERVICE Ø Field survey and extension work by Para medical staff Ø Regular immunization at designated places Ø Special nation –wide Pulse Polio Immunizations Programme Ø Creating awareness among people for timely immunization Response Time for Service / Grievance
How Can the Citizens Help Ø Adhere to immunization schedule for your children Ø Contact municipal authorities in case of any break of dangerous diseases Whom to Contact for Service / Grievance Redressal
MATERNITY CENTRE There is One Maternity Centre rendering free service to the urban poor. They are managed by Sanitary Officer and other Para medical staff. They are under to overall supervision of Commissioner. Functions / Services
Response time for service / grievance
Whom to Contact
TOWN PLANNING The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The Planning permission is granted by Local Planning Authority headed and the Building permission is granted by the Commissioner. Functions / Services
Response Time for Service / Grievance Redressal Approval of Building plan and issue of Building License
How Citizens can help
Whom to Contact for service deficiency
OTHER BASICAMENTIES ROADS, STREET LIGHTS Roads The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. Functions / services
Response time for service / Grievance redressal
Street Lights
Citizens cooperation solicited v Do not damage the roads for public functions. Adhere to guidelines prescribed therefore v Do not dump debris and garbage in street margins v Avoid encroaching roads / streets v Avoid cutting roads without permission v Do not allow house hold waste water to flow into the streets v Do not throw garbage into drains v Do not connect sewer lines to public drains v Report water stagnations, missing manholes, damaged lights, light poles v Maintain avenue trees in front of premises. Whom to contact for service deficiency
REVENUE RESOURCES Property Tax Property Tax is a major revenue source for the Municipality. There are 15790 property tax assessments and the annual demand is Rs. 1.67 Crores. Functions/Services ü Determining rate of Tax and dividing Zones for the purpose ü Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners ü Collection of Tax ü Transfer of Title to properties Response time for service / Grievance redressal
Citizen’s cooperation solicited v Report new / additional constructions promptly and file self assessment returns fully furnishing the required information v Pay Tax promptly without leaving any arrears. v Insist on getting receipt for payment v Avoid paying tax in installments Whom to contact for service compliant
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers. OTHER SERVICES SWARNA JAYANTHI SAHARI ROZGER YOJANA The objectives of the scheme, implemented by the Municipality are:
The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
Whom to contact for service compliant
RAIN WATER HARVESTING Rain water Harvesting is collection of rain water for drinking and other purposes Why should Rain water be saved v To meet water demand for domestic use v To raise the ground water level v To improve the quality of ground water v To prevent infiltration of sea water in nearby areas of sea shore. Method of Harvesting Rain Water v Rain water can be harvested by two methods v Roof top harvesting v Surface run off harvesting v Rain water from roof top can be straight away let into wells / Bore wells v Rain water in the open spaces can be collected adopting various rain water harvesting methods Collecting of Rain water from the terrace of the Buildings a) Collecting through well b) Collecting through bore well To harvest Rain water in open space a) Percolation / Recharge pit b) Percolation / Recharge pit with bore c) Recharge trench d) Recharge well Harvesting of Rain water from thatched and tiled house v Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter v Rain water can be collected on the thatched roof by using polyphone sheets v Rain water collected through filter can be stored in a tank or existing sump v Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank) v Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water Whom to contact for service deficiency
E-Governance v In this Municipality data relating to property tax, water charges and non-tax, profession Tax items have been computerized v Property tax, Water Charges, Profession Tax and Non-Tax items are collected through computerized service centers / certain banks. v Computerized service centers are functioning on all working days from 10.00 A.M to 5.00 P.M. so as to enable the public to remit the tax directly in the Municipality. v Public can ascertain the details of Property tax dues etc., from the computerized service centers during the working hours. v Birth & Death certificates are issued through computer service centers NATIONAL URBAN INFORMATION SYSTEM (NUIS) The Ministry of Urban Development, Government of India Sub-Committee on Urban Management (SC-U) of Natural Resource Management System (NRMS) and recommended to initiate National Urban Information System (NUIS) which comprises of two major components with independent but related objectives, strategies and budget under a single umbrella i.e. 1. Urban Spatial Information System (USIS) 2. National Urban Data Bank and Indicators (NUDBI) The program is envisaged to be launched initially in 137 towns of the Country and later expended to cover many other towns. Namakkal is one of 137 towns included in the program. The program is to be launched shortly. Web site v Public can get general information of the Municipality v Public can have the details of all activities of Municipality through the WEBSITE : http://tnulbs.tn.gov.in Details of various applications/forms issued at information centre
OTHER INSTUTITIONS AND SERVICE 1. Library / Reading Room
2. Sevai Maiyam In this Municipality a computerized Sevai Maiyam is functioning. Property tax, Water charges, Profession tax and Non-tax items are collected through Sevai Maiyam. Computerized Sevai Maiyam is functioning on all working days from 10.00 A.M. to 5.00 P.M. so as to enable the public to remit the tax and non tax items directly in the Municipality. Public can ascertain the details of Property tax dues etc., from this Sevai Maiyam. Birth and Death Certificates are also issued through Computerized Sevai Maiyam. Telephone Nos. of Key officials of the Municipality
In case of persistent defaults, please contact Regional Director of Municipal Administration, Salem, Phone No. 0427-2353635 Commissioner of Municipal Administration,Chennai–5, Phone No. 044-28410363 044-28411364 FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT Commissioner, Municipal Engineer.
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