Citizen Charter

Citizen Charter – Namakkal Municipality
CONTENTS 1.      Introduction

2.      Foreword by Chairperson

3.      Objectives

4.      About us

5.      Water Supply

6.      Solid Waste  Management

7.      Health and Sanitation

8.      Birth and Death Registration and Issue of Extract

9.      Prevention of Food Adulteration

10. Other Trades Licensing

11. Immunization

12. Maternity Centre

13. Town Planning

14. Roads, Street Lights

15. Revenue Resources

16. Swarna Jayanthi Sahari Rozgar Yojana

17. Rain Water Harvesting

18. E-Governance

19. Other Institutions and Services

20. Name and Telephone Nos. of Chairperson,

Vice-Chairperson and Councillors.

21. Telephone  Nos. of Key Officials.

INTRODUCTION

Tamilnadu is leading in many Urban reforms.  As part of its commitment of enhancing the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce `Citizens Charter` in all the urban local bodies as per G.O.Ms.No.58 MAWS Department dated 16-4-1998.  The first edition of the `Citizen Charter` was released by all city municipal corporations and municipalities in the State in the year 1998-99.  It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the `Citizens Charter` with improved information to citizens  to make every citizen`s interaction with the civic body easily, simply, hassle free and efficient and also ensuring accountability and transparency.

This charter documents the citizen`s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances in time frame.

This charter also documents, apart from what we can offer the citizens, what the citizens can help us to serve them in better way and what can be achieved if both of us join together.

 FOREWORD BY CHAIRPERSON

                   The Municipal Council of Namakkal in its Resolution No. 234 dated 30-09-2004  has resolved to adopt the second edition of the Citizen Charter and to promote the efficient and responsible services of the Municipality to gain the confidence of the public in its responsiveness and interaction with them with renewed commitment of provide efficient and prompt civic services to the citizens and with the fond hop that on their part, the citizens would respond and reciprocate in a positive way.

 

This Charter assures that its elected representatives and officials would discharge their rightful duties to make this town still more clean, green and environmentally improved liveable fit place for the public to live in through our efficient and sincere service.

The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances.  Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick  and efficient redressal of grievance in a time bound manner.

We are rendering the following upgraded services with shrewdness  than any other Municipality to the public.

In Solid Waste Management our achievement are model to the entire nation.  We got the award of ISO 14001 Certification by raising our town to the level of International standard on March 2006.  For this purpose we have prepared a Detailed Project Report for Rs.360 lakhs for Model Solid Waste Management system and forwarded to the Central Pollution Control Board for approval and a scheme for Rs.320 lakhs to provide needy facilities and implementing them under IDSMT Scheme.

We have taken steps to set up a “Rock Garden“ as in Chandigrah in Namakkal.

Our Municipality has taken efforts to create awareness about environmental improvements in many ways and giving suitable guidelines towards these objectives.

We feel proud that we are taking highly great efforts to provide better life conditions of the public by safe surroundings and by continuous action.

We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.

We invite greater participation, support and assistance from the citizens, which we value most.

We strive each day to improve the quality of life of our citizens.

 

 

Chairperson,
Namakkal Municipal Council.

 OBJECTIVES

This Citizens`s Charter is a commitment  to achieve a STAR system.

Simple

Transparent

Accountable

Responsive

in the administration of the civic body in fulfilling the needs of the citizens of this town.

 

v     By providing all important information to the Citizens about the services being delivered by the Municipality.

v     By creating a system which will receive public grievances and redress the same qualitative and time bound.

v     By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

v     By making each citizen’s interaction with us easily, simply, hassle-free and efficient, while ensuring accountability and transparency.

v     By introducing E-governance and on line system to all our functions and services and by directing the resultant flow of efficiency-gains to the citizens.

v     By being fair, efficient, citizen – friendly and outcome – focused.

 

ABOUT US 

The Municipality was constituted in the year 17-01-1970  and was subsequently upgraded as Selection Grade Municipality from   14-12-1988.  It has a population of 53055 (2001 Census) and an extent of   10.24 Sq.Km. The Town is divided into  30 Wards.

The Municipal Council comprising of 30 Ward councillors is headed by Chairperson, who is elected by Councillors of the Council.  The councillors elect a Vice- Chairperson among them.

The executive wing is headed by a Commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer, Town Planning Officer, Manager, Revenue Inspector and other officers.

The Municipality provides the following major services

 

1)     Water Supply                         :  Supply of Drinking water to the public of the town Daily.

2)     Solid Waste Management     :   It reached the target already.

3)     Public Health and Sanitation  :   Raising it to level of safe environment

4)     Roads                                       :    Maintaining up to the satisfactory level

5)     Drains                                     :   Underground Drainage system is being implemented

6)     Street Lights                             :   100% Lighting

7)     Public Conveniences               :    Immediate Redressal.

8)     GIS & MIS integration               :    Underway

The Municipality also enforces and regulates the following activities.

1)     Tax Collection.

2)     Planning and Building permission.

3)     Trade and other licenses

4)     Registration of Birth and Deaths.

5)     Promotion of services to public by `E`-Governance.

For each of the above services and activities, this Charter provides information about the details of services offered, response time for rendering the service of redressing, whom to complain in case of default for providing the required service and how a citizen can be help.

This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.

The co-operation of the citizens is solicited broadly in the following aspects:-

v     Segregation of waste at source i.e. Organic in green bucket and inorganic in blue                 bucket.

v     Do not throw waste in Drains, Streets.

v     Do not allow children to defecate in open spaces.

v     Avoid connecting sewerage lines to open drains.

v     Avoid encroachments on public places.

v     Avoid occupation of roads and footpaths with unauthorized stacking of materials.

v     Avoid letting of waste water on roads.

v     Conserve rain water and provide rain water harvesting structures in every building.

v     Avoid leaving animals on roads and public places.

v     Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus Stands etc.,

v     Plant trees within and in front of premises, water them and nurture them to grow.

v     Report leakage of water, bursting of water/sewage pipes, burning of street lights during day time, damage of public properties posing health hazard.

v     Avoid damage of public properties.

v     Ensure prompt payment of property tax, Profession tax, Water charges license fees and other Municipal dues.

v     Adhere to Building Rules and avoid violations, unauthorized constructions.

v     Adopt universal immunization.

v     Complain to the right officer in time and liaise with the ward councilor.

v     Know the Environmental Policy, Objectives and Targets to develop the town into an Eco-city.

WATER SUPPLY

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  The town requires a daily quantity of 69 lpcd supplied to the population of 53043.  On an average, the per capital supply is maintained at 120 Lpcd.

We have sent proposals to the Tamil Nadu Water & Drainage Board to afford water supply of 90 liters per person as the fixed target.  This DPR has been approved by state level sanctioning authority under UDSSMT Scheme @cost Rs. 990.50 lakhs.

Services/Functions

Ø      Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts.

Ø      Sanctioning new House Service connection.

Ø      Conveyance and distribution of water for private and public uses

Ø      Billing and collection of water charges in four facilitation Centers.

Ø      Creating awareness among people to conserve water and install Rain Water Harvesting structures.

 Response Time for Complaints

Details Time Schedule/Response
I. Water Supply:

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application of new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees At the information centre on all working days.
c) Issue of acknowledgement On the spot.
d) Intimation to the applicant on rectification of defects noticed in the application.  Within one week.
e) After rectification of defects, issue of notice/chalan for remittance of fees for water supply connection  15 days.
f) Effecting Water Supply House Service connection 30 Days from the receipt of application
 II. Complaints/Defects:

1. Replacement of defective meter

 15 days.
2. Rectification of pollution in drinking water supply Within 24 Hours.
3. Arresting of Leakage of water in the mains Within 24 Hours.
4. Minor Repairs 2 days.
5. Major Repairs 3 days.
6. Repairs in hand pumps 3 days.
7. Repairs to public fountain 2 days.
8. Repairs to India Mark 2 pumps/Bore wells 7 days.
9. Deficiency in Chlorinating 24 Hours.
10. For prevention of Fire At once.
 III. Special Demand:

1. Supply of water through lorry Tanker

 Within 24 hours, if piped water supply is interrupted.
2. Supply of water through lorry for Marriage/Festival 3 – 5 days.

Needed Cooperation from Citizen

ü      Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes.

ü      Do not draw water unauthorized or through installation of pumps in Municipal connection.

ü      Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff.

ü      Pay water charges and other dues promptly and avoid disconnection.

ü      Conserve rain water and install Rain Water Harvesting structures in all buildings.

ü      Keep the tap closed both in house and in public stand post to avoid pollution.

ü      Report water leakage, theft as a public service.

ü      Do not tamper with water supply connection or meters.

Whom to contact for Redressal of Grievance 

Details Designation and timings
Initial complaint Assistant Engineer, Junior Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613
Second contact Municipal Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613
Third contact
(if the defect continues)
Commissioner
10.00 A.M. – 5.00 P.M.
230002

SEWERAGE 

The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.

FUNCTIONS / SERVICES

§         Operation and maintenance of installations relating of sewerage system.

§         Sanctioning of new house hold sewerage connections and maintenance of house hold connections.

§         Maintenance of sewerage Treatment plant and sewerage farms.

§         Cleaning of Septic Tanks.

§         Revenue Collection. 

Response Time for Complaint Redressal

Underground Sewerage Connection.

Details Time Schedule
I. Sewerage Connection 

1.a) Issue of application form

 

At the information centre on all working days on the spot.

b) Receipt of filled in application with fees At information centre on all working days on the spot.
c) Issue of acknowledgement On the spot.
d) Intimation to the applicant on rectification of defects noticed, if any, in the application  7 days.
e) After rectification of defects, issue of notice/ chalan for remittance of fees for drainage connection  7 days.
f) Remittance of fees / issue of receipt At the Information Centre
g) New Connection Commissioning 15 days
2. Complaints of Blockage/Leakage of drainage 24 Hours
3. Rectification of defects in Drainage connection 2 days.
4. Replacement of missing manhole lid 24 Hours.

II. Septic Tank Cleaning 

Details Time Schedule
1. Receipt of Application/Remittance of fees At the Information Centre on the spot
2. Cleaning of Septic tank Within 2 days.

Needed Cooperation from Citizens

  • Do not throw other waste including animal waste and debris into the sewage lines.
  • Do not connect sewage outlets to public open drains or road sides.
  • Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons.
  • Do not tamper with sewage connections.
  • Pay tax and service charges promptly.
  • Avoid environment pollution of nuisance due to your facility.

Whom to Contract for Service Deficiency 

Details Designation and timings
Initial complaint Assistant Engineer, Junior Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613
Second contact Municipal Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613
Third contact
(if the defect continues)
Commissioner
10.00 A.M. – 5.00 P.M.
230002

HEALTH AND SANITATION

 

Solid Waste Management 

Namakkal Municipality stands first in the Country in Solid Waste Management.

Zero Garbage Town 

Our Town stands first in our country in implementing Door to Door collection with segregation at source and became Zero Garbage town from         01-07-2003.  Namakkal town is seen without garbage in streets and roads and appears clean and neat.  The Public Health is maintained in a satisfactory level.

Town without Dust Bins

Entire dust bins  have been removed and no dust bins are found in the town.  No  expenditure for dust bins.

Door to Door Collection with Segregation of waste at source into

1.      Organic waste

2.      Re-Cyclable wastes and

3.      Inorganic wastes

Vermi-Compost

Segregation of organic waste helps to produce vermin-compost.  An Enviro Vermi Culture Industry is set up on B.O.T. basis.  By selling Vermi Culture this we earn Rs.3.00 lakhs per year.

Mop-Up Vans

We have purchased two auto model carriers which we call as the Mop up Van to pick up waste found then and there on the roads and street and remove them.

Development of Eco-City

The project on Development of Eco-City has been launched on    22-05-2004 with the help of National Productivity Council and the collaboration of Asian Productivity Organization to convert Namakkal as model Eco-city which derives following benefits:-

Emerging to International Standard

Instructions have been issued to affect the scheme of Management of Sanitary and healthy surroundings should be implemented by the end of December`2005.  Towards this objects various steps have been taken to develop the town to the standard International level of efficiency.  Aim is to maintain the award of ISO 14001 Certification.  For this purpose for the following activities are undertaken.

Functions / Services

  • Effecting door to door collection in entire town and 100% transportation of waste daily.
  • Night sweeping in Bus stands and market places.
  • Disposal of waste collected through various methods.
  • Removal of debris and construction wastes.
  • Special conservancy arrangements during festival and other in important occasions.
  • Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc.,
  • Maintenance and cleaning of public toilets, urinals on a daily basis.
  • Removal of dead animals.
  • Fee collection.
  • Development of Model Eco-city.
  • Aiming to maintain ISO 14001 Certification.

Response Time for Redressal of Grievance

Waste Management 

Sl.No. Details Time Schedule
1. Cleaning of Streets and Roads Monday to Saturday from 5-30 a.m. to 10-30 a.m. from 2-30 p.m. to 5039 p.m. at all places.
2. Market and Bus-stand places From 9.00 am to next day 4.00 a.m.
3. Collection and removal of Garbage Daily
4. Cleaning of public toilets, urinals Daily
5. Complaints regarding non-removal of garbage 24 Hours
6. Removal of dead animals 24 Hours
7. Complaints regarding non-sweeping of roads 24 Hours
8. Complaints regarding removal of debris 3 days from intimation
9. Complaints regarding removal of blockages in Public Toilets. 24 Hours.

Needed Co-operation from Citizens

v     Do not throw wastes into open drains or streets

v     Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

v     Segregate house hold wastes as per guidelines

v     Report non-clearance of garbage / debris to the designated authorities

v     Keep your premises clean.  Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s  movement

v     Use public toilets / urinals properly.  Avoid nuisance in open spaces / road margins.

v     Pay administrative charges and fees promptly.

Whom to Contact for Service Deficiency 

Details Designation and timings
Initial complaint Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Second contact Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Third contact
(if the defect continues)
Commissioner
10.00 A.M. – 5.00 P.M.
320002

 

BIRTH  AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies pay a vital role in registering births and deaths within their territory and issue extract of births / deaths to the citizens.  The following officers and entrusted with the responsibility of registration in this Municipality.

1.      Commissioner                       :           Custodian of Records

2.      Commissioner                       :           Chief Registrar of the town

3.      Sanitary Inspector                 :           Registrar

Service / Functions

v     Birth Registration

v     Death Registration

v     Issue of extract of Birth Register

v     Issue of extract of Death Register

v     Application via online

Response Time for Services / Grievances 

Details Rate of fees

(Fill up this column for all items)

Time Schedule
Registration of Birth

From the Date of Birth

1. Within 14 days

 

 

No

 

 

At once

2. From 15 days up to 30 days 2.00 At once
3. From 30 days up to 1 year 5.00  7 days
4. More than 1 year (with court order) 10.00 7 days
I. Registration of Child’s Name in the Birth Register No At once
1. From the date of Birth up to 1 year No 3 days
2. More than 1 year 5.00 7 days
II. Registration of Death From the date of death

1. Within 7 days

 

No

 

At once

2. From 7 days up to 30 days 2.00 At once
3. From 30 days up to one year 5.00 7 days
4. More than 1 year (with court order) 10.00 7 days
III. Birth/Death  Certificates

Remittance of fees for Fist copy

 

10.00

 

3 days

Additional copy/each
additional copy
5.00 7 days

 

Needed Cooperation from Citizens 

v     Register Birth immediately after birth

v     Name the child, preferably before registration

v     Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

v     Register death immediately

v     Informants should be responsible persons who could give correct personal information

v     Avoid nick names or alias names in giving information both the Birth and Death

v     Insist on giving details of  Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

v     For extracts give correct details and pay the required fees for copies and search fees

v     Inform the mode by which you would like to receive the extract-through mail or in person or through messenger

v     If it is through Messenger, give a specific written authorization to collect the extract

v     Do not insist on recording “Cause of death“ in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.

Whom to Contact for Service Deficiency 

Details Designation and timings
Initial complaint Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Second contact Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Third contact
(if the defect continues)
Commissioner
10.00 A.M. – 5.00 P.M.
320002

PREVENTION OF FOOD ADULTERATION

The Sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act“ within the Municipal limit.  The trades/traders handling food articles are also licensed.

Functions / Services / Enforcement

v     Have a watch over the sale of food articles within the territory

v     If there are complaints or suspicion take samples of the food and send it to laboratory of analysis

v     If found adulterated, prosecute the offender in a court of law and pursue, so that it  will act as a deterrent

v     Issue license for trades under the Act after verification and collection of fees

v     Create awareness among people and traders

Response Time for Service/Grievance Redressal

Details Time Schedule
1. Issue of Application From At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Information to the applicant regarding defects, in any noticed in the application Within a week

 

4.  After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application

 

5. Issue of License 45 days
6. Belated remittance of fees  25% Penalty

 

Renewal of License  

Issue of application from At information centre on all working days on the spot
Receipt of application /  remittance of fees At Information Centre on the spot
Renewal of License Within 45 days

 

Citizens Cooperation Solicited

v     Traders should avoid  selling adulterated food articles or articles which are not for safe consumption, as a service to the people

v     Traders may inform suspected adulterated food articles in circulation

v     Trades to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee

v     Insist on license card from the Authorities, if not issued within 45 days

v     Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency of Service  

Details Designation and timings
Initial complaint Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Second contact Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Third contact
(if the defect continues)
Commissioner
10.00 A.M. – 5.00 P.M.
320002

  OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore.   The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

1. Sanitary Inspector / Town Planning Inspector

2. Sanitary Officer / Town Planning Officer

3. Commissioner

Functions /  Services

  • Notify the trades, which need license together with the rate of license fees
  • Filed verification and issue of license / or renewed license
  • Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
  • Fixation of rate of license fee and collection including belated fees

Response Time for Service/Grievance Redressal

Details Time Schedule
1. Issue of Application From At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Information to the applicant regarding defects, in any noticed in the application Within a week
4.  After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees  25% Penalty

 

Renewal of License  

Issue of application from At information centre on all working days on the spot
Receipt of application /  remittance of fees At Information Centre on the spot
Renewal of License Within 45 days

Citizens Cooperation Solicited

§         Avoid unauthorized running of trades or machineries without license

§         adhere to the license conditions scrupulously

§         obtain license / renewal of license without omission and promptly

§         Remit the fees due promptly

§         Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency of Service  

Details Designation and timings

 

Initial complaint

 

Town Planning Inspector
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
221001
Second contact

 

Town Planning Officer
10.00 A.M. – 1.00
3.00 P.M. 0 5.00 P.M.
223481
Third contact

 

Commissioner
10.00 A.M. – 5.00 P.M.
230002

 IMMUNISATION

This Municipality is playing an active role in immunization according to schedule and in nationwide Pulse Polio immunization programme.  Immunization is done in every Wednesday in the Maternity Centre to all Children. The Sanitary Officer  or  Commissioner of the Municipality and his team of Doctors and       para-medical staff are entrusted with the responsibility for immunization programs.

FUNCTIONS / SERVICE

Ø      Field survey and extension work by Para medical staff

Ø      Regular immunization at designated places

Ø      Special nation –wide Pulse Polio Immunizations Programme

Ø      Creating awareness among people for timely immunization

Response Time for Service / Grievance 

Details Time schedule
Vaccination of public Every  Wednes Day
Vaccination for specific disease At once, at the concerned centers
Polio Vaccination Every  Wednes Day
Anti – filarial Once in a year through tablets
Certificate of Vaccination Two days

How Can the Citizens Help

Ø      Adhere to immunization schedule for your children

Ø      Contact municipal authorities in case of any break of dangerous diseases

Whom to Contact for Service / Grievance Redressal

Details Designation and timings

 

Initial complaint

 

Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Second contact

 

Sanitary Inspector
6.00 A.M. – 10.00 A.M.
3.00 P.M. – 5.00 P.M.
221001
Third contact

 

Commissioner
10.00 A.M. – 5.00 P.M.
320002

 MATERNITY CENTRE

There is One Maternity Centre rendering free service to the urban poor.  They are managed by Sanitary Officer and other Para medical staff.  They are under to overall supervision of Commissioner.

Functions / Services

  • Providing maternity and child care
  • providing help and advice on Family Welfare issues
  • Immunization and vaccination
  • Disease preventive and curative measures
  • Creating awareness for hygiene and immunization

 

  Response time for service / grievance

Details Time schedule
1. Service Maternity Daily except Sundays
2. Dispensary Daily except Sundays
3. Advise on Family welfare Daily except Sundays

Whom to Contact 

Details Designation and timings

 

First complaint Maternity Assistant
Second contact Sanitary Officer
221001
Third contact Commissioner
230002

TOWN PLANNING

The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The Planning permission is granted by Local Planning Authority headed and the Building permission is granted by the Commissioner.

Functions / Services

  • Granting permission for construction of alteration of building
  • Lay out / sub division plan  approval
  • Action against unauthorized constructions, violation and encroachments
  • Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal 

Approval of Building  plan and issue of Building License

Sl.No Details Time Schedule
1. Issue of application forms / Remittance of fees At the Information Centre on all working days – at once
2. Issue of acknowledgement At the information centre-at once
3 Intimation to the applicant on rectification of defects noticed in the application Within a week
4 Suggestions to the applicant for rectification of defects Within a week
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6 Issue of Building Licence:

 Application for renewal of building license

 

At Information Centre – at once

7 Renewal of building license 7 days
8 Plot sub division approval   days
9 Layout approval  30 days
10 License to Licensed surveyors  30 days
11 Demolition of unauthorized construction on public property 15 days
12 Demolition of dangerous structures 30 days
13 Removal of encroachment in Roads and municipal properties 15 days

 How Citizens can help

  • Cooperation with enforcement staff
  • No unauthorized construction or addition /  alternation in the premises
  • Start construction only after getting an approved plan
  • Do not buy plots for construction in unapproved layouts
  • Layout Developers to hand over road, drains and other infrastructure to the Municipality after completion and before selling plots
  • Follow the building Rules, Development Control Rules and other regulations
  • Report illegal constructions, dangerous constructions
  • Avoid encroachments on public property and ensure foot paths are clear

Whom to Contact  for service deficiency

Details Designation and timings

 

First complaint

 

Town Planning Inspector
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
221001
Second contact

 

Town Planning Officer
10.00 A.M. – 1.00
3.00 P.M. 0 5.00 P.M.
221001
Third contact

 

Commissioner
10.00 A.M. – 5.00 P.M.
230002

OTHER BASICAMENTIES

ROADS, STREET LIGHTS

 Roads

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

 Functions / services

  • Construction and maintenance of roads, culverts, bridges, storm water drains
  • Repairs to potholes and bad patches
  • Resurfacing the roads
  • Widening and improvement of existing roads
  • Repairs and maintenance of foot paths
  • Maintenance of street furniture including  street lights
  • Provision of parking facilities
  • Permitting display of advertisements
  • Maintenance of traffic islands
  • Maintenance of side drains, avenue trees
  • Flood control measures to reduce damage

Response time for service / Grievance redressal

Sl.No Details Time Schedule
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance traffic 3 days
6 Replacing of missing manhole lids on the drains 3 days
7 Removal of debris and construction materials on road sides by the owner of the building 1 week
8 If not removed by the owner, removal by Municipality on collection of expenses 1 week
9 Removal of water stagnation 24 Hours
10 Removal of drain blockage Emergency
Normal
24 Hours
3 days

Street Lights

Sl. No. Details Time Schedule
1. Repairs to Non-burning of street lights at main road/streets. 2 days.
2. Repair of Street lights at inner street 3 days.

Citizens cooperation solicited

v     Do not damage the roads for public functions.  Adhere to guidelines prescribed therefore

v     Do not dump debris and garbage in street margins

v     Avoid encroaching roads / streets

v     Avoid cutting roads without permission

v     Do not allow house hold waste water to flow into the streets

v     Do not throw garbage into drains

v     Do not connect sewer lines to public drains

v     Report water stagnations, missing manholes, damaged lights, light poles

v     Maintain avenue trees in front of premises.

Whom to contact for service deficiency 

Details Designation and timings
First Complaint Assistant Engineer, Junior Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
Second Contact Municipal Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
Third Contact Commissioner
10.00 A.M. – 5.00 P.M.

REVENUE RESOURCES 

Property Tax

Property Tax is a major revenue source for the Municipality.  There are          15790 property tax assessments and the annual demand is Rs. 1.67 Crores.

Functions/Services

ü      Determining rate of Tax and dividing Zones for the purpose

ü      Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

ü      Collection of Tax

ü      Transfer of Title to properties

Response time for service / Grievance redressal

Sl.No. Details Time Schedule
A Assessment of Property Tax:
1 Information regarding the assessment of Property Tax At information Centre on the spot
2 Issue of acknowledgement for self assessment return At information Centre on the spot
3. Application for inclusion in the assessment register At information Centre on the spot
4. Assessment Order for new and improvement to the existing Building 20 days
b) Name Transfer
Issue of form / acknowledgment At information Centre on the spot
Issue of Orders 15 days
(a) & (b) Issue of Certified Copies
1 Receipt of Forms and issue of acknowledgement On the spot at information counter
2 Receipt of fees At information centre on the spot
3 Issue of copies 7 days
C) Settling tax complaints 15 days
(Note: If any facility had been made on line the information may be furnished  here suitably altering the details and time schedule
d) Vacancy remission 30 days

Citizen’s cooperation solicited

v     Report new / additional constructions promptly and file self assessment returns fully furnishing the required information

v     Pay Tax promptly without leaving any arrears.

v     Insist on getting receipt for payment

v     Avoid paying tax in installments

Whom to contact for service compliant 

Details Designation and timings
First Complaint Revenue Inspector
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
221001
Second Contact Manager
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
221001
Third Contact
(if deficiency persists)
Commissioner,
10.00 A.M. – 5.00 P.M.
230002

 

For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers. 

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGER YOJANA

The objectives of the scheme, implemented by the Municipality are:

  1. Providing self-employment opportunity to the people living below poverty line
  2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
  3. Imparting training to those who are selected and interested in                 self – employment
  4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

Sl.No Details Time schedule
1 Receipt of application form In the information counter on the spot
2 Submission of application In the information counter on the spot
3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates  40 days

Whom to contact for service compliant 

Details Designation and timings
First Complaint Community Organizers
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
Second Contact Municipal Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
Third Contact Commissioner
10.00 A.M. – 5.00 P.M.

RAIN WATER HARVESTING 

Rain water Harvesting is collection of rain water for drinking and other purposes

Why should Rain water be saved

v     To meet water demand for domestic use

v     To raise the ground water level

v     To improve the quality of ground water

v     To prevent infiltration of sea water in nearby areas of sea shore.

Method of Harvesting Rain Water

v     Rain water can be harvested by two methods

v           Roof top harvesting

v           Surface run off harvesting

v     Rain water from roof top can be straight away let into wells / Bore wells

v     Rain water in the open spaces can be collected adopting various rain water harvesting methods 

Collecting of Rain water from the terrace of the Buildings

a)     Collecting through well

b)     Collecting through bore well

To harvest Rain water in open space

a)     Percolation / Recharge pit

b)     Percolation / Recharge pit with bore

c)      Recharge trench

d)     Recharge well

Harvesting of Rain water from thatched and tiled house

v     Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

v     Rain water can be collected on the thatched roof by using polyphone sheets

v     Rain water collected through filter can be stored in a tank or existing sump

v     Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)

v     Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use.  However, bleaching powder is to be added now and then for ensuring the quality of water

Whom to contact for service deficiency

Details Designation and times
For Demonstration Municipal Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613
For Installation Junior Engineer
Assistant Engineer
10.00 A.M. – 1.00
3.00 P.M. – 5.00 P.M.
231613

E-Governance

v     In this Municipality data relating to property tax, water charges and non-tax, profession Tax items have been computerized

v     Property tax, Water Charges, Profession Tax and Non-Tax items are collected through computerized service centers / certain banks.

v     Computerized service centers are functioning on all working days from 10.00 A.M to 5.00 P.M. so as to enable the public to remit the tax directly in the Municipality.

v     Public can ascertain the details of Property tax dues etc., from the computerized service centers during the working hours.

v     Birth & Death certificates are issued through computer service centers

NATIONAL URBAN INFORMATION SYSTEM (NUIS) 

The Ministry of Urban Development, Government of India             Sub-Committee on Urban Management (SC-U) of Natural Resource Management System (NRMS) and recommended to initiate National Urban Information System (NUIS) which comprises of two major components with independent but related objectives, strategies and budget under a single umbrella  i.e.

1.      Urban Spatial Information System (USIS)

2.      National Urban Data Bank and Indicators (NUDBI)

The program is envisaged to be launched initially in 137 towns of the Country and later expended to cover many other towns.  Namakkal is one of 137 towns included in the program.  The program is to be launched shortly.

Web site

v     Public can get general information of the Municipality

v     Public can have the details of all activities of Municipality through the WEBSITE  :   http://tnulbs.tn.gov.in

Details of  various applications/forms issued at information centre

Sl.No Details Application fee
1 Application for Water Supply HSC 25.00
2 Application for approval of Building Plan 50.00
3 1) Application for trade licenses 20.00
2) Application for license under prevention of Food Adulteration Act  

5.00

5 1) Application for Birth Certificate 2.00
2) Application for Death Certificate 2.00
6 Property tax self assessment return – name transfer application  

10.00

7 Application for assessment of Property tax 5.00
8 Property Tax appeal form 2.00
9. Pipe Line Repair Application 10.00
10. Water supply connection name transfer application 10.00
11. Water Supply connection change of use application 10.00
12. Lay out application 100.00
13. Renewal of L.B.S. application 50.00
14. Town Survey Map application 5.00
15. Certified copy of Map application 10.00
16. Tender application 10.00
17. Thirumanamandapam Application 10.00
18. Septic Tank Cleaning Application 5.00

OTHER INSTUTITIONS AND SERVICE 

1.  Library / Reading Room

1.Ramapurampudur

2.Sellambannan Park

News papers, Magazines Books – Free service

2. Sevai Maiyam

In this Municipality a computerized Sevai Maiyam is functioning.  Property tax, Water charges, Profession tax and Non-tax items are collected through Sevai Maiyam.  Computerized Sevai Maiyam is functioning on all working days from 10.00 A.M. to 5.00 P.M. so as to enable the public to remit the tax and non tax items directly in the Municipality.  Public can ascertain the details of Property tax dues etc., from this Sevai Maiyam.  Birth and Death Certificates are also issued through Computerized Sevai Maiyam.

Telephone Nos. of Key officials of the Municipality 

Sl.No Name Telephone Number
Office Residence Cell
1 Municipal Commissioner 230002 232081 9443362323
2 Municipal Engineer 231613 9443502665
3 Municipal Office 221001
4 Computerized collection centre
Mohanur Road
231140
5 Computerized collection centre
Kottai Road, Maternity Centre
234263
6 Old Municipal Office, Mohanur Road 230040
7 Mohanur Head works 255262
8 Aniyapuram Booster Station 266461
9 Complaint Center 232322

In case of persistent defaults, please contact

Regional Director of Municipal Administration, Salem, Phone No.   0427-2353635

Commissioner of Municipal Administration,Chennai–5, Phone No. 044-28410363

044-28411364

 FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT

 Commissioner,
Municipal Office,
Namakkal.
Telephone No. 230002 (Off), 221001 (Gen)

Municipal Engineer.
Municipal Office,
Namakkal.
Telephone No. 231613 (Off)

 


Commissioner
Namakkal Municipality