Birth and Death Registration
Non Tax Items
Under Ground Drainage
Citizen facilitation Center
Assembly Questions and Answers
Integrated Personnel Management System
Online Asset Booking Asset Management
Building Plan Approval and License
Employee Self Service
E-office, File Movement System
Solid Waste Management
Unique User ID
Role based solution
Audit Trail enabled
Integrated with single window system
High Availability (24×7)
SMS and email enabled
Multiple Delivery Channels
Integrated with Payment Gateway
Integrated with Common Service Centre
Access Security through UID, PWD, Bio-metric enabled Service Oriented Architecture
Benefits to Citizen
A transparent system with visible accountability from the Department Convenience in interaction with the Department To get timely services and accurate information about his queries relation to services provided and participation in matters relating to them. Minimum turnaround time in receiving a service Availability of a virtual interface (anywhere, anytime interface like internet) with the department than a physical interface Efficient mechanism for Grievances redressal and filing appeals Speedy disposal of appeals Elimination of discretionary human interface in the decision making processes while dealing with the public.
Benefits to employees – G2G
Greater transparency and accountability in the system to bring credibility to the intra-departmental processes Simplification of Administration of the department Simplification of Administration of the department Strengthen the head count in the service delivery front to avoid backlog and delivery of services in front line offices Capacity Building of the Key Resource Persons through extensive training on Technical lines and strengthening the institutional capacity building framework Performance incentives for motivation of the Project Team and the Operational Team In-house training facility.
Business to Business Groups / Private Partners – G2B
Minimum physical interface with the department. Online mechanisms to make the procedures convenient and hassle free. Provision of correct, updated reliable information on the performance of municipal Simplified and convenient procedures for quality service delivery mechanism and payment arrangement Convenient ways of grievances redressal Speedy adjudication of disputes and disposal of cases.
Benefits to the Elected Representatives – G2E
Right information on the activities of local bodies, helps in better participation in the administration Management Information System helps as a tool for better decision Transparency in the administration.
Benefits to Government – G2G
Efficient administration of internal offices procedures and department functions. Efficient administration and enforcement of acts, rules and procedures
Delivery anywhere anytime services to the citizens Make more services available online to the citizens and business groups Easy and convenient mechanism for document archival, storage and retrieval System assisted decision making through MIS (Management Information System) Provisions for simplifications in the processes and function of the department for stakeholder benefits and administrative convenience Enhancement in the local bodies revenue through better collection Monitoring of defaulters and increasing tax net Dashboard.