Citizen Charter

The Municipality provides the following major services

Ø  Water Supply Ø  Waste Management Ø  Roads Ø  Drains Ø  Street Lights Ø  Public Conveniences

The Municipality also enforces and regulates the following activities.

• Tax administrations.
• Planning and Building permission
• Trade and other licenses
• Registration of Birth and Deaths

For each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

The co-operation of the citizens is solicited broadly in the following aspects:-

• Segregate wastes at source
• Do not throw waste in Drains, streets
• Deposit wastes only at specified places and dust bins
• Do not allow children to defecate in open spaces
• Avoid connecting sewerage lines to open drains
• Avoid encroachments on public places
• Avoid occupation of roads and footpaths with unauthorised stacking of materials
• Avoid letting of waste water on to roads
• Conserve rain water and provide rain water harvesting structures in every building
• Avoid leaving animals on roads and public places
• Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands
• Plant trees within and in front of premises, water them and nurture them to grow
• Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
• Avoid damage of public properties.
• Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
• Adhere to Building Rules and avoid violations, unauthorised constructions
• Adopt universal immunization
• Complain to the right officer in time and liaise with the ward councillor.

WATER SUPPLY

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  For a population of 40007 the town requires a daily quantity of 3.00 mld.  On an average, the per capita supply is maintained at 40 lpcd

A protected water supply scheme for Melur town with Palar river as source was installed in 1972.  Due to the Deficient rain fall of monsoon the Palar river is completely dry.  So further Improvement were made recently an additional Head works through construction of Melurinji Kanmai Head works during 2002.  Which is exceeded by the TWAD Board at the cost of Rs.250 lakhs and is functioning from 1.2.2003

In addition to that 222 Hand pumps 24 power pumps and 15 Mini power pumps are also function in good condition.

The town received rainfall during north east monsoon in October to december.  Normal requirement of potable drinking  water is 30 lakhs litres/day 13.36 lakhs of drinking water supplied to the public in normal period.  The level of the supply in normal period in 40 lpcd against normal requirement of 90 lpcd

Services / Functions

Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts Sanctioning new House service connection Conveyance and distribution of water for private and public uses.

Billing and collection of water charges

Creating awareness among people to conserve water and instal Rain Water Harvesting structures

   Response Time for Complaints

Details	Time Schedule / Response
I. Water Supply : (Subject to availability of sanctioned strength of HSCs.) 1.a) Issue of application for new water supply house service connection	At the Information Centre on all working days on the spot
b) Receipt of filled applications with fees	At the information centre on all working days
c) Issue of acknowledgement	On the spot
d) Intimation to the applicant on rectification of defects noticed in the application	Within one week
e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection	15 days
f) Effecting Water Supply House service connection	30 Days from the receipt of application
II Complaints / Defects : 1. Replacement of defective meter	15 days
2. Rectification of pollution in drinking water supply	Within 24 Hours
3. Arresting of Leakage of water in the mains	Within 24 hours
4. Minor repairs	2 days
5. Major repairs	3 days
6. Repairs to hand pumps	3 days
7. Repairs to public fountain	2 days
8. Repairs to India Mark 2 pumps / Bore wells	7 days
9. Deficiency in chlorinating	24 hours
10. For prevention of Fire	At once
III. Special Demand: 1. Supply of water through lorry Tanker	Within 24 hours, if piped water supply is interrupted
2. Supply of water through lorry for  Marriage / Festival	3 – 5 days

 

Needed Cooperation from Citizen

Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

Do not draw water unauthorized or through installation of pumps in municipal connection

Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff

Pay water charges and other dues promptly and avoid disconnection

Conserve rain water and install Rain Water Harvesting structures in all buildings.

Keep the tap closed both in house and in public stand post to avoid pollution

Report water leakage, theft as a public service

Do not tamper with water supply connection or meters

Whom to Contact for Redressal of Grievance

Details	Designation and timings
Initial complaint Second contact Third contact (if the defect continues)	Municipal Commissioner —  2416828 Municipal Manager          —  2415239 Chairman                        —  2415701

 

SEWERAGE

The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.

This system is not functioning in this Municipality.  Proposal were submitted to the government to implement this system in this Town.

HEALTH AND SANITATION

Solid Waste Management

The waste management in the town is entrusted with the Municipal sanitary workers  The aim of the Municipality is 100% collection of garbage generated in the town daily.

There are 27 wards in Melur Municipality and 1 Sanitary Inspector, 4 Sanitary Supervisors and 74 sanitary workers are engaged in Solid waste management Daily 13 M.T. of garbage are generated and 6 M.T. of garbage are transported to the existing 3.74 acres Compost yard.  Proposals are made to implement Compost yard.  After the provision of facilities such as fencing, Water supply and security compost making process will be done.

Functions / Services

Daily street cleaning and transportation of waste

Night sweeping in Bus stands and market places

Disposal of waste collected through various methods

Removal of debris and construction  wastes

Special conservancy arrangements during festivals and other important occasions attracting large number of people

Bulk clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,

Maintenance and cleaning of public toilets, urinals on a daily basis

Removal of dead animals

Fee collection

Response Time for Redressal Of Grievance

Waste Management

Sl. No.	Details	Time Schedule
1	Cleaning of Streets and Road	Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.30 p.m. to 5.30 p.m. at all places in Municipal area
2	Market and Bus-stand places	From 9.00 p.m. to next day 4.00 a.m.
3	Collection and removal of Garbage	Daily
4	Cleaning of public toilets, urinals	Daily
5	Complaints regarding non-removal of garbages	24 Hours
6	Removal of dead animals	24 Hours
7	Complaints regarding non-sweeping of roads	24 Hours
8	Complaints regarding removal of debris	3 days from intimation
9	Complaints regarding removal of blockages in Public Toilets	24 Hours

Needed Cooperation from Citizens

Do not throw wastes into open drains or streets

Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

Segregate house hold wastes as per guidelines

Report non-clearance  of garbage / debris to the designated authorities

Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement

Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins

Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

Details	Designation and timings
Initial complaint Second contact Third contact (If the deficiency persists)	2415239  Sanitary Supervisor – 24 hours 2415239 Sanitary Inspector  —    24 hours 2416828 Municpal Commissioner-6am to 5 pm

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:-

1. Municipal commissioner 2.  Municipal Commissioner 3. Sanitary Inspector

Custodian of Records Chief Registrar for the town Registrar

Births and Deaths registration are having done by one Registrar ( Sanitary Inspector ) at the premises of Municipal Office.

Service / Functions  

• Birth Registration
• Death Registration
• Issue of extract of Birth Register
• Issue of extract of Death Register
• Application via online  

Response Time For Services / Grievances

 

Details	Rate of fees         (Fill up this column for all items)	Time Schedule
Registration of Birth From the Date of Birth 1. Within 14 days	Free	At once
2. From 15 days upto 30 days	Free	At once
3. From 30 days upto 1 year	Rs.5/-	7 days
4. More than 1 year (with court order)	Rs.10/-	7 days
I. Registration of Child’s Name in the Birth Register		At once
1. From the date of Birth upto 1 year	Free	3 days
2. More than 1 year	Rs.5/-	7 days
II. Registration of Death From the date of death 1. Within 7 days	Free	At once
2. From 7 days upto 30 days	Free	At once
3. From 30 days upto one year	Rs.5/-	7 days
4. More than 1 year (with Court Order)	Rs.10/-	7 days
III. Birth / Death Certificates Remittance of fees for First copy	Rs.200/-	3 days
Additional copy / each additional copy	Rs.200/-	3 days

Needed Cooperation from Citizens

Register Birth immediately after birth

Name the child, preferably before registration

Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

Register death immediately after occurrence

Informants should be responsible persons who could give correct personal information

Avoid nick names or alias names in giving information both for the Birth and Death

Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

For extracts give correct details and pay the required fees for copies and search fees

Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

If it is through Messenger, give a specific written authorization to collect the extract

Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

Details	Designation and timings
First complaint Second contact	Registrar of Birth & Death– 2415239 Municipal Commissioner —  2416828

Renewal of License

Issue of application form	At Information centre on all working days on the spot
Receipt of application / remittance of fees	At Information Centre on the spot
Renewal of license	Within 45 days

Citizens Cooperation Solicited

Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

Traders may inform suspected adulterated food articles in circulation

Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee

Insist on license card from the Authorities, if not issued within 45 days

Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service

Details	Designation and timings
First complaint Second contact Third contact	Sanitary Inspector  —  2415239 Municipal manager – 2415239 Municipal Commissioner — 2416828

OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefore.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

D&O trades applications are received  remittance of necessary fees for various trades , verified and scrutinized by the Sanitary Inspector and license are being issued by the Municipal Commissioner within the stipulated time.

Functions / Services

Notify the trades, which need license together with the rate of license fees

Field verification and issue of license / or  renewed license

Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public

Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal

Details	Time Schedule
1. Issue of Application Form	At Information Centre on all working days on the spot
2. Receipt of application with fees	At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application	Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees	Within 30 days from the receipt of application
5. Issue of License	45 days
6. Belated remittance of fees	— % Penalty

 

Renewal of License

Issue of application form	At Information centre on all working days on the spot
Receipt of application / remittance of fees	At Information Centre on the spot
Renewal of license	Within 45 days

 

Citizens Cooperation Solicited

Avoid unauthorised running of trades or machineries without license

Adhere to the license conditions scrupulously

Obtain license / renewal of license without omission and promptly

Remit the fees due promptly

Do not encroach foot paths, streets by show casing the materials outside the shop

 

 Whom To Contact for Deficiency Of Service

Details	Designation and timings
Initial complaint Second contact	Municipal Commissioner Sanitary Inspector

IMMUNISATION

This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs

Immunisation scheduled enclosed.  One urban Health Post is functioning by this Municipality for the treatment to the Mother and child exclusively

FUNCTIONS / SERVICE

Field survey and extension work by para medical staff

Regular immunisation at designated places

Special nation-wide programmes on immunisation

Creating awareness among people for timely immunisation

  Response Time For Service / Grievance

Details                                                              Time schedule

Vaccination to public                         :               Every Wednesday   of a week

Vaccination for specific disease       :               At once, at the concerned centres

Polio Vaccination                 :        Every Wednesday

Anti – filaria                                         :               Once in a year through tablets

How Can the Citizens Help

Adhere to immunisation schedule for your children

Contact municipal authorities in case of any out break of dangerous diseases

DISPENSARIES AND MATERNITY HOMES

No dispensary of Maternity Home are maintained by this Municipality.

TOWN PLANNING

The Town Planning Inspector is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.

DOCUMENT

1.Town Survey sketch

2.House Tax Receipt

Functions / Services

Granting permission for construction or alteration of building

Lay out / sub division plan approval

Action against unauthorised constructions, violation and encroachments

Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building License

Sl. No.	Details	Time Schedule
1	Issue of application forms / Remittance of fees	At the Information Centre on all working days – atonce
2	Issue of acknowledgement	At the information centre-atonce
3	Intimation to the applicant on rectification of defects noticed in the application	Within a week
4	Suggestions to the applicant for rectification of defects	Within a week
5	After rectification of defects, issue of notice / chalan for remittance of fees for building license	Within a week
6	Issue of Building Licence: Application for renewal of building licence	At Information Centre-atonce
7	Renewal of building licence	7 days
8	Plot sub division approval	30  days
9	Layout approval	60 days
10	License to Licensed surveyors	30 days
12	Demolition of unauthorised construction on public property	15 days
11	Demolition of dangerous structures	30 days
12	Removal of encroachment in Roads and municipal properties	15 days

 

How Citizens can help

Cooperation with enforcement staff

No unauthorised construction or addition / alteration in the premises

Start construction only after getting an approved plan

Do not buy plots for construction in unapproved layouts

Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots

Follow the building Rules, Development control Rules and other regulations

Report illegal constructions, dangerous constructions

Avoid encroachments on public property and ensure foot paths are clear

Whom to contact for service deficiency

Details	Designation and timings
First Complaint Second Contact Third Contact	Town Planning Inspector  10 A.M. to 5 P.M. Commissioner Manager

OTHER BASIC AMENITIES

ROADS, STREET LIGHTS

Roads

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

Melur town is situated south west of Madurai city at a distance of 23 km.  Ground topography of town is justly sloped towards south east.  The total length of road in 24.993 km out of 24.993 km Cement concrete road has 1.58km, BT road has 20.24km, WBM road has 1.52km and earthern road has layer of 0.623km under NSDP 97-98 4nos. of roads renewed with the cost of 7.50 lakhs , NSDP 98-99 6nos. of roads are renewed with the cost of 6.50 lakhs, NSDP 99-2000 8 nos.of roads are renewed with the cost of 6.58 lakhs In 2000-01 5 nos.of roads with the cost of 11.00 lakhs, In 01-02 7 nos.of roads with the cost of 9.25 lakhs, In 2002-03 6 nos. of roads with the cost of 10.55 lakhs are renewed /

Functions / services

Construction and maintenance of roads, culverts, bridges, storm water drains.

Repairs to potholes and bad patches Resurfacing the roads Widening and improvement of existing roads Repairs and maintenance of foot paths Maintenance of street furniture including  street lights

Provision of parking facilities

Permitting display of advertisements

Maintenance of traffic islands

Maintenance of side drains, avenue trees,

Flood control measures to reduce damage

Response time for service / Grievance redressal

Sl. No.	Details	Time Schedule
1	Restoration of damages caused to roads due to natural calamities	3 days
2	Filling of potholes in the roads	10 days
3	Road cutting permission	7 days
4	Patch work on roads	30 days
5	Removal of encroachments causing hindrance to traffic	3 days
6	Replacing of missing manhole lids on the drains	3 days
7	Removal of debris and construction materials on road sides by the owner of the building	1 week
8	If not removed by the owner, removal by Municipality on collection of expenses	1 Week
9	Removal of water stagnation	24 Hours
10	Removal of drain blockage Emergency Normal	24 Hours 3 days

Street lights

Sl. No.	Details	Time Schedule
1	Repairs to Non-burning of street lights at main roads / streets	3 days
2	Repairs of street lights at inner street	7 days

 

Citizens cooperation solicited

Do not damage the roads for public functions. Adhere to guidelines prescribed therefore

Do not dump debris and garbage in street margins

Avoid encroaching roads / streets

Avoid cutting roads without permission

Do not allow house hold waste water to flow into the streets

Do not throw garbage into drains

Do not connect sewer lines to public drains

Report water stagnations, missing manholes, damaged lights, light poles

Maintain avenue trees in front of premises

Whom to contact for service deficiency 

Details	Designation and timings
First Complaint Second Contact Third Contact	Revenue Inspector  2415239 Manager Commissioner

 REVENUE RESOURCES

Property Tax

Property Tax is a major revenue source for the Municipality.  There are 10250. (No.) property Tax assessments and the annual demand is Rs. 0.49. Crores

Property tax levied at 13.5% from ARV. The Assessee are remitting the tax at collection centre through computer at 13.5% from ARV.  One zone to all area in Melur Municipality.

 

Functions / Services

Determining rate of Tax and dividing Zones for the purpose

Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

Collection of Tax

Transfer of Title to properties

Response time for service / Grievance redressal

Sl. No.	Details	Time Schedule
A	Assessment of Property Tax :
1	Information regarding the assessment of Property Tax	At information Centre on the spot
2	Issue of acknowledgement for self assessment return	At information Centre on the spot
3	Application for inclusion in the assessment register	At information Centre on the spot