Citizen Charter

 

Citizen Charter
                                               OBJECTIVES

This Citizens’ Charter is a commitment to achieve a STAR system.

Simple

Transparent

Accountable

Responsive

in the administration of the civic body in fulfilling the needs of the citizens of this town.

By providing all important information to the Citizens about the services being delivered by the Municipality.

By creating a system which will receive public grievances and redress the same qualitatively and time bound.

By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.

By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.

By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.

By being fair, efficient, citizen – friendly and outcome – focused.

  HELP US TO SERVE YOU

The co-operation of the citizens is solicited broadly in the following aspects:-

Segregate wastes at source

Do not throw waste in Drains, streets

Deposit wastes only at specified places and dust bins

Do not allow children to defecate in open spaces

Avoid connecting sewerage lines to open drains

Avoid encroachments on public places

Avoid occupation of roads and footpaths with unauthorised stocking of materials and dumping debries on road sides/streets

Avoid letting of waste water on to roads

 ¨      Conserve rain water and provide rain water harvesting structures in every building

¨      Avoid leaving animals on roads and public places

¨      Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands

Plant trees within and in front of premises,  pour water them and nurture them to grow

Report leakage of water, bursting of water / sewage   pipes, burning of street lights during day time, damage of public properties posing health hazard

Use the municipal protected water for drinking purpose only and

Use Other source of water for other purpose

Avoid damage of public properties.

Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.

Adhere to Building Rules and avoid violations, unauthorised  constructions

Adopt universal immunization

WATER SUPPLY

Billing and collection of water charges

Creating awareness among people to conserve water and install Rain Water Harvesting structures

Response Time for Complaints

Details Time Schedule / Response
I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water    supply house service connection

At the ‘ E’ Seva Maiyyam’ on all working days on the spot
b) Receipt of filled applications with fees At the ‘E’ Seva Maiyyam on all working days
c) Issue of acknowledgement On the spot
d) Intimation to the applicant on rectification of defects noticed in the application Within one week
e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection 15 days
f) Effecting Water Supply House service connection 7 Days from the receipt of application
II Complaints / Defects :

1. Replacement of defective meter

 

15 days

2. Rectification of pollution in drinking water supply Within 24 Hours
3. Arresting of Leakage of water in the mains Within 24 hours
4. Minor repairs 2 days
5. Major repairs 3 days
6. Repairs to hand pumps 3 days
7. Repairs to public fountain 2 days
8. Repairs to India Mark 2 pumps / Bore wells 2 days
9. Deficiency in chlorinating 24 hours
10. For prevention of Fire At once
III. Special Demand:

1. Supply of water through lorry Tanker

 

Within 24 hours, if piped water supply is interrupted

2. Supply of water through lorry for  Marriage / Festival On demand

Needed Cooperation from Citizen

Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

Do not draw water illegally or through installation of pumps in municipal connection

Get the repairs attended after proper intimation to  Municipality  and under the supervision of Municipal Engineering Staff

Pay water charges and other dues promptly and avoid disconnection

Conserve rain water and install Rain Water Harvesting structures in all buildings.

Keep the tap closed both in house and in public stand post to avoid pollution

Report water leakage, theft as a public service

Do not tamper with water supply connection or meters

Whom to Contact for Redress of Grievance

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 10.00am – 05.00pm
Second contact Municipal Engineer /

Assistant Engineer

10.00am – 5.00pm
Third contact

(if the defect continues)

Commissioner 10.00am – 5.00pm

 

Needed Cooperation from Citizens

Do not throw other waste including animal waste and debris into the sewage lines

Do not connect sewage outlets to public open drains or roadsides

Do not tamper with sewage connections

Pay tax and service charges promptly

Avoid environment pollution or nuisance due to your facility

Whom to Contact for Service Deficiency

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 10.00am – 05.00pm
Second contact Sanitary Inspectors 10.00am – 5.00pm
Third contact

(if deficiency persists)

Commissioner 10.00am – 5.00pm

HEALTH AND SANITATION

Solid Waste Management

The waste management in the town is entrusted with a team of  Public Health Staff.  The aim of the Municipality is 100% collection of garbage generated in the town daily.

Sl.No. Division Location
1. I and II Behind Municipal Muthupattinam Maternity Centre

Muthupattinam First Street

2. III New Bus Stand – Shopping complex  North eastern side
3. IV Municipal Daily Market, Sekkalai  Road
4. V & VI Gandhi Maligai, Behind Arulmighu Muthalamman  Koil
5. VII & VIII Municipal Maternity Centre  campus,  Senjai
6. Malaria

Division

Be hind Government Hospital, Kalavoipottal

Personnel engaged:

Municipal Health Officer                     –           –

Sanitary Inspector                             –           5

Sanitary Supervisor                           –          9

Field Assistant                                   –          1

Sanitary Workers                              –       268

Public health Driver                           –           3

Lorry Cleaner                                    –            1

Office Assistant                                 –            1

Door to door collection of garbage are introduced in all the 36 wards.

Volume of Garbage cleared per day 48 MT.

Bio-degradable and non-bio-degradable wastes are segregated at source / compost  yard.

Mass cleaning is conducted in 3 divisions daily. Awareness meeting is also conducted.

Functions / Services

Daily street cleaning and transportation of waste

Disposal of waste collected through various methods

Removal of debris and construction  wastes

Special conservancy arrangements during festivals and other important occasions attracting large number of people

Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc.,

Maintenance and cleaning of public toilets, urinals on a daily basis

Removal of dead animals

Cleaning and washing the entire area of the bus stand

Fee collection

 Response Time for Redressal Of Grievance:

Waste Management: 

Sl. No. Details Time Schedule
1 Cleaning of Streets and Road Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.30 p.m. to 5.30 p.m. at all places.
2 Market and Bus-stand places From 5.00 a.m. to 9.00 am.
3 Collection and removal of Garbage Daily
4 Cleaning of public toilets, urinals Daily
5 Complaints regarding non-removal of garbage’s 24 Hours
6 Removal of dead animals On Demand
7 Complaints regarding non-sweeping of roads 24 Hours
8 Complaints regarding removal of debris 2 days from intimation
9 Complaints regarding removal of blockages in Public Toilets 24 Hours

 

Needed Cooperation from Citizens

Do not throw wastes into open drains or streets

Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff

Segregate house hold wastes as per guidelines

Report non-clearance  of garbage / debris to the designated authorities

Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement

Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins

Pay administrative charges and fees promptly

 Whom to Contact for Service Deficiency

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Sanitary Inspectors 8.00am – 6.00pm
Third contact

(if the deficiency persists)

Commissioner 10.00am – 6.00pm

   BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act, the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The Sanitary Inspectors (Birth & Death Registrars) are entrusted with the responsibility of registration of Births & Deaths occurred within the Municipal limit.

All of the Birth & Death records are under the custody of Commissioner, Karaikudi Municipality. There are 4 centers for registration of Births and Deaths situated in the following places.

Centre 1 1st & 2nd Sanitary Inspector Division

Backside of Muthupattinam Municipal Maternity & Child Welfare Centre

2 3rd Sanitary Inspector Division

Municipal New Bus-stand – North-East side of shopping complex

3 4th Sanitary Inspector Division

Municipal Daily Market Sekkalai Road

4 5 & 6th Sanitary Inspector Division

Gandhi Maligai Muthalamman Koil

5 7 & 8th Sanitary Inspector Division

Municipal Maternity & Child Welfare Home, Senjai

The births and deaths occurred are registered based on the birth reports and death reports of the medical practitioners of Government Hospital and Private Nursing Home.  No fee is needed to be remitted if the same is reported and registered within 21 days.  The fees to be remitted beyond 21 days is as follows:

Upto 21 days but below 30 days                 –           No Fees

Above 21 days but below 30 days               –           Rs.100/-

Above 30 days but below 1 year                 –           Rs.200/-

Above 1 year                                             –           Rs.500/- (with specific court order)

 For the entry of name in birth register:

Within one year                                             –           No fee

Above one year                                             –           Rs.200/-

 Service / Functions

¨      Birth Registration

¨      Death Registration

¨      Issue of extract of Birth Register

¨      Issue of extract of Death Register

Application via online

Response Time For Services / Grievances: 

            Details Rate of fees         (Fill up this column for all items) Time Schedule
I. Registration of Birth:

From the Date of Birth

1. Within 24 days

 

 

No Fees

 

 

At once

2. 21 days upto 30 days Rs. 100.00/- At once
3. 30 days upto 1 year Rs. 200.00/- At once
4. More than 1 year Rs. 500.00/- At once on issue of Court Order
II. Registration of Child’s Name in the Birth Register
1. From the date of Birth          upto 1 year No Fees At once
2. More than 1 year Rs. 200/- At once
III. Registration of Death

From the date of death

1. Within 21 days

 

 

No Fees

 

 

At once

2.  21 days to 30 days Rs. 100/- At once
3. 30 days to one year Rs. 200/- At once
4. More than 1 year Rs. 500/- At Once in receipt of court order
IV. Birth / Death Certificates

Remittance of fees for First copy

 

 

Rs. 200/-

 

 

At once

Additional copy / each additional copy Rs. 200/- At once

 Needed Cooperation from Citizens 

Register Birth immediately after birth is occurred

Name the child, preferably before registration of birth

Informants for Registration should be a responsible person who can give correct personal information to avoid problems later

Register death immediately after occurrence

Informants should be responsible persons who could give correct personal information

Avoid nick names or alias names in giving information both for the Birth and Death

Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

For extracts give correct details and pay the required fees for copies and search fees

Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

If it is through Messenger, give a specific written authorisation to collect the extract

Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths.

 

 Whom To Contact For Deficiency Of Service: 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Sanitary Inspector 2.00am – 4.00pm
Third contact Commissioner 10.00am – 6.00pm

 

It is a national service to Register Birth / Death without omission

The Food Safety of the Municipality and his team of Food Inspector are the separate wing to under the control of Designated officer.  The food Inspector issue license for traders under the food safety Act, after verification and collection of fees.

Response Time for Service / Grievance Redressal 

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Every Tuesday and Friday
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 7 days from the receipt of application
5. Issue of License 7 days
6. Belated remittance of fees 25% Penalty

Renewal of License

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 7 days

 

Citizens Cooperation Solicited:

 Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people

Traders may inform suspected adulterated food articles in circulation

Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee

Insist on license card from the Authorities, if not issued within 45 days

Citizens may report adulterated food stuff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Sanitary Inspector 4.00am – 6.00pm
Third contact

(if deficiency persists)

Commissioner 10.00am – 6.00pm

OTHER TRADES LICENSING

These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.

1.Municipal Health Officer, Karaikudi.

2. Municipal Commissioner, Karaikudi.

The application for applying for D&O licence and for renewal is distributed at the Seva Maiyam at fee of cost.

The duration of period due for applying for renewal of licence with required licence fee is 1st February to 1st March of every year for continuing the business in next financial year 25% of penalty is levied if not applied within the period.

The License fees under D&O act has been revised and refixed w.e.f the financial year 1999-00 as per M.C.R.no: 1620, dt: 31-12-98.

Functions / Services

Notify the  D& O trades, which need license together with the rate of license fees

Field verification and issue of license / or  renewed license

Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public

Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal 

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Every Tuesday and Friday.
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 7 days from the receipt of application
5. Issue of License 10 days
6. Belated remittance of fees 25% Penalty

  Renewal of License 

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 7 days

Citizens Cooperation Solicited 

Avoid unauthorised running of trades or machineries without license

Adhere to the license conditions scrupulously

Obtain licence / renewal of licence without omission and promptly

Remit the fees due promptly

Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency Of Service

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Sanitary Inspectors 8.00am – 6.00pm
Third contact Commissioner 10.00am – 6.00pm

 IMMUNIZATION

This Municipality is playing an active role in immunization according to schedule and in nationwide special drives for immunization.  The  Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs

The immunization to children and A.N Mothers are given in the Maternity and Child Welfare Home and 3 centers on every Wednesday of week days at free of cost.

The schedule of general immunization is as follows:

A.N.Mothers:

1) After pregnancy is confirmed                  –           T.T (Ist dose)

2) After one month                                    –           T.T (IInd dose)

Children:

 

11/2 month of birth BCG

DPT – I Dose

Polio – I Dose

21/2 month DPT – II Dose

Polio – II Dose

31/2 month DPT – III Dose

Polio – III Dose

 9 months Measles
16-24 months DPT ( Booster Dose)

Polio

FUNCTIONS / SERVICE

Field survey and extension work by para medical staff

Regular immunization at designated places

Special nation-wide programmes on immunization

Creating awareness among people for timely immunization. 

Response Time For Service / Grievance

Details                                                           Time schedule

Vaccination to public                          :           Every Wednesday of a week

Vaccination for specific disease      :             At once, at the concerned

centers

Polio Vaccination                     :           Every Wednesday / Special

campaigns

Certificate of Vaccination             :           Two days 

How Can the Citizens Help

Adhere to immunization schedule for your children

Contact municipal authorities in case of any out break of dangerous diseases

Whom To Contact for Service / Grievance Redressal  

Details Designation with timings
Initial Complaint

Second contact

Third contact

Maternity Assistant         – 24 hours

Women Medical Officer  – 24 hours

Commissioner                – 6.00am to 6.00pm

(At all times, during emergency)

DISPENSARIES AND MATERNITY HOMES

There are 1 Maternity Home and 3 centers and 1 Urban Family Welfare Centre providing free medical service to the people.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner and Municipal Health Officer.

The Medical Institutions are located in the Municipality as given below.

     Name of the Hospital Location
1.      M.S.M.M Maternity & Child Welfare Home, Senjai. Senjai Oorani South, Karaikudi.
2.      Maternity & Child Welfare Centre, Muthupattinam. Muthupattinam 1st street, Karaikudi.
3.      Muthu KR.V. Layout Maternity & Child Welfare Centre. Aruna Nagar, Karaikudi.

Functions / Services

Providing maternity and child care

Providing help and advice on Family welfare issues

Immunization and vaccination

Disease preventive and curative measures

Creating awareness for hygiene and immunization

Response time for service / grievance 

Details Time Schedule
1.Service for Maternity & Child

welfare (including delivery)

Daily round the clock
2.Consultation for family Welfare Daily round the clock
3.Advise on Family Welfare Daily round the clock

Whom to Contact 

Details Designation Timings
Initial complaint Maternity Assistant 24 hours
Second contact Medical Officer 24 hours
Third contact

 

Commissioner 6.00am – 6.00pm

At all times during emergency

 TOWN PLANNING

The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority and the Building permission is granted by the commissioner.

The applicant has to apply for planning permission in the format prescribed along with the building plan prepared in the registered building surveyors and other documents of ownership duly remitting fees.

The Municipal Council is its resolution No.77 dt:20.07.2016 has resolved to revise and refix the rates of fees for Building Licenses with effect from 01.10.2016.

 

Permission is granted by the Executive Authority within 30 days to all the admissible plans after getting approval of the Local Planning Authority as for as the plans for scheme area is concerned. 

1% amount of the estimated cost of the approved plans is remitted to the banks from the applicants by the in favour of “Manual Workers General Welfare Fund of the Tamil Nadu Construction Workers Welfare Board, Chennai.

As per G.O.No.18 M.A & W.S. Department, Dt: 04.02.2019 Tamilnadu Combined  Development and Building Rules 2019 are framed and implemented in all municipalities.

Functions / Services

Granting permission for construction or alteration of building

Lay out / sub division plan approval

Action against unauthorised constructions in violation of building rules and encroachments

Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

S. No. Details Time Schedule
I. Approval of Building Plan and issue of Building Licence:
1 Issue of application forms / Remittance of fees At the Information Centre on all working days

– atonce

2 Issue of acknowledgement At the information centre – atonce
3 Intimation to the applicant on rectification of defects noticed in the application Every Tuesday and Friday
4 Suggestions to the applicant for rectification of defects -do-
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6 Issue of Building Licence 30 days
II. Renewal of Building Licences.
7 Application for renewal of building licence At Information Centre-atonce
8 Renewal of building licence 7 days
9 Plot sub division approval 15 days
10 Layout approval 15 days
11 License to Licensed surveyors 7 days
12 Demolition of unauthorised construction on public property 15 days
13 Demolition of dangerous structures 48 hours
14 Removal of encroachment in Roads and municipal properties 7 days

How Citizens can help 

Cooperation with enforcement staff

No unauthorised construction or addition / alteration in the premises

Start construction only after getting an approved plan

Do not buy plots for construction in unapproved layouts

Layout Developers to hand over Road, drains and other infrastructure to the Municipality after  completion and before selling plots

Follow the building Rules, Development control

Rules and other regulations

Report illegal constructions, dangerous constructions

Avoid encroachments on public property and ensure foot paths are clear

 

 

 

 

Whom to contact for service deficiency 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Town Planning Officer 10.00am – 6.00pm
Third contact Commissioner 10.00am – 6.00pm

OTHER BASIC AMENITIES

ROADS, STREET LIGHTS 

I. ROADS:

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

The roads and street lights maintained by this municipality are as follows:

The total length of roads is 144.339 kms as detailed below.

1. Cement concrete pavement         –          12.050 kms

2. Water Bound Mecadam                –           2.900 kms

3. Earthern road                                –          0.030 kms

4. Paver Block                                   –           0.991 kms

==========

Total                                                    –       146.913 kms

==========

II. STREET LIGHTS :

Highmass light                                   –              5 Nos.

Sodium vapour lamp                          –          200  Nos.

Tube light                                           –        3966   Nos.

Mercury                                              –            72   Nos.

======

Total                            –      3966 Nos.

======

Functions / services  

Construction and maintenance of roads, culverts, bridges, storm water drains.

Repairs to potholes and bad patches

Resurfacing the roads

Widening and improvement of existing roads

Repairs and maintenance of foot paths

Maintenance of street furniture including  street lights

Provision of parking facilities

Permitting display of advertisements

Maintenance of traffic islands

Maintenance of side drains, avenue trees,

Flood control measures to reduce damage

 

Response time for service / Grievance redressal

S.No Details Time Schedule
I. Roads :
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance to traffic 3 days
6 Removal of debris and construction materials on road sides by the owner of the building 1 week
7 If not removed by the owner, removal by Municipality on collection of expenses 1 Week
8 Removal of water stagnation 24 Hours
9(1)

9(2)

Removal of drain blockage Emergency

Normal

24 Hours

3 days

 Street lights 

Sl. No. Details Time Schedule
1 Repairs to Non-burning of street lights at main roads / streets 2 days
2 Repairs of street lights at inner street 3 days

Citizens cooperation solicited

Do not damage the roads for public functions. Adhere to guidelines prescribed therefor

Do not dump debris and garbage in street margins

Avoid encroaching roads / streets

Avoid cutting roads without permission

Do not allow house hold waste water to flow into the streets

Do not throw garbage into drains

Do not connect sewer lines to public drains

Report water stagnations, missing manholes, damaged lights, light poles

Maintain avenue trees in front of premises

Whom to contact for service deficiency 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Municipal Engineer /

Assistant Engineer

10.00am – 6.00pm
Third contact Commissioner 10.00am – 6.00pm

 REVENUE RESOURCES

Tax:

Property Tax is a major revenue source for the Municipality.  There are 35583 (No) property Tax assessments and the annual demand is Rs.934.18 Lakhs.

2 Revenue Inspectors and 9 Revenue Assistants are engaged in collection of tax and non-tax items and for leavy of tax to the newly constructed buildings. 2 computer collection centres have been installed in the town in the following places enabling the tax payers to remit the tax dues at the nearest collection centre.

1) Municipal office complex

2) Kallukatti water tank complex

Assessment of tax to new buildings:

The area of the town has been classified into 4 zones for the purpose of assessment of tax.  The rate fixed for each zone is as follows:

Zone Classified areas Rate of tax (per Sq.ft)

(Rs.)

D Slum areas 0.60
C Improved slum areas 0.90
B Surroundings of town 1.30
A Upgraded areas and developed areas of the town 1.60

Functions / Services

Determining rate of Tax and dividing Zones for the purpose

Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners

Collection of Tax

Transfer of Title to properties

 

Response time for service / Grievance redressal 

S.No Details Time Schedule
A) Assessment of Property Tax :
1 Information regarding the assessment of Property Tax At E” Seva Maiyyam

on the spot

2 Issue of acknowledgement for self assessment return At E” Seva Maiyyam

on the spot

3 Application for inclusion in the assessment register

 

At E” Seva Maiyyam

on the spot

4 Assessment Order for new and improvement to the existing Building

 

7 days
B) Name Transfer:
1 Issue of form / acknowledgment At E” Seva Maiyyam –

on the spot

2 Issue of Orders 7 days
(a) &(b) Issue of Certified Copies:
1 Receipt of Forms and issue of acknowledgment On the spot at E” Seva Maiyyam
2 Receipt of fees At E” Seva Maiyyam

on the spot

3 Issue of copies 7 days
c) Settling tax complaints 7 days
d) Vacancy remission 15 days

Citizens Co-operation solicited

Report new / additional constructions promptly and file self assessment returns fully furnishing the required information

Pay Tax promptly without leaving any arrears.

Insist on getting receipt for payment

Avoid paying tax in installments 

Whom to contact for service / complaint 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam 6.00am – 10.00pm
Second contact Revenue Inspectors 3.00am – 6.00pm
Third contact

(if deficiency persists)

Commissioner 3.00pm – 6.00pm

For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA 

The objectives of the scheme, implemented by the Municipality are :

1.    Providing self-employment opportunity to the people living below poverty line

2.   Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line

3.    Imparting training to those who are selected and interested in self-employment

4.    Engaging the public living below poverty line for the works taken in urban areas under Wage Employment  programme.

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

    

 

Response Time for Service / Grievance redressal.

S. No. Details Time schedule
1 Receipt of application form In the ‘E” Seva Maiyyam –

on the spot

2 Submission of application In the E” Seva Maiyyam  –

on the spot

3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates 7 days from the receipt of orders from the Competent Authority.

Whom to contact for service deficiency 

Details Designation Timings
Initial complaint ‘E’ Seva Maiyyam /

Community Organiser

6.00am – 10.00pm
Second contact Health Officer / Sanitary Inspector 10.00am – 6.00pm
Third contact Commissioner 10.00am – 6.00pm

RAIN WATER HARVESTING

Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking and other purposes.

Why should rain water be saved

To meet water demand for domestic use

To raise the ground water level

To improve the quality of ground water

To prevent infiltration of sea water in nearby areas of sea shore.

Method of Harvesting Rain Water

Rain water can be harvested by two methods.

¨      Rooftop harvesting

¨      Surface run off harvesting

Rain water from roof top can be straight away let into wells / Bore wells

Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

a)     Collecting through well

b)     Collecting through bore well

To harvest Rain water in open space

a)     Percolation / Recharge pit

b)     Percolation / Recharge pit with bore

c)      Recharge trench

d)     Recharge well

Harvesting of Rain water from thatched and tiled house

Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter

Rain water can be collected on the thatched roof by using polyphone sheets

Rain water collected through filter can be stored in a tank or existing sump

Approximately it costs Rs.800 to Rs.1000 (Excluding storage tank)

Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.

 Whom to contact for service deficiency 

Details Designation Timings
For Demonstration Municipal Engineer /

Assistant Engineer

10.00am – 6.00pm
For Installation Municipal Engineer /

Assistant Engineer

10.00am – 6.00pm

 

E-Governance

In this Municipality data relating to Property tax, Water charges, Professional tax, Non-tax and Miscellaneous collection items have been computerized.

Property tax, Water Charges, Professional Tax and Non-Tax and items are collected through  3 Computerised Service Centres.

Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.00 P.M. so as to enable the public to remit the tax directly in the Municipality.

1. Municipal office building

2. Kallukatti water tank complex

Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.

Birth & Death certificates are issued through computer service centres

Web site :

Public can get general information of the Municipality

Public can have the details of all activities of Municipality through the WEBSITE

Details of various applications / forms issued at ‘E’ Seva Maiyyam  

S.No Details Application fee
1 Application for Water Supply HSC Rs.1/-
2 Application for Underground Drainage Connection
3 Application for approval of Building Plan Rs.20/-
4 1)     Application for trade licence Rs.2/-
2)     Application for licence under prevention of Food Adulteration Act Re.2/-
5 1) Application for Birth Certificate Re.1/-
2) Application for Death Certificate Re.1/-
6 Property tax self assessment return – name transfer application Rs.2/-
7 Application for assessment of Property tax Rs.2/-
8 Property Tax appeal form
9 Other forms

 

OTHER INSTITUTIONS AND SERVICE

S.No. Type of Institution Nature of service
1 Library / Local Authority News papers, Magazines Books – Free service
2 Municipal Reading Room, Senjai. News papers & Magazines
3 Municipal Reading Room, Lakshmipura Agraharam. -do-
4 Municipal Reading Room, Railway Road -do-
5 Municipal Reading Room, Kandanoor Road -do-
6 Municipal Reading Room, Muthupattinam Ist Street -do-
7 Municipal Reading Room, Kalanivasal -do-
8 Municipal Reading Room, South Street -do-
9 Municipal Reading Room, Chockalingam Health Institute. -do-

 Telephone Nos. of key officials of the Municipality  

Sl. No. Designation Telephone Number
Office Residence
1 Municipal Commissioner 238133 238134
2 Municipal Engineer 237056
3 Town Planning Officer 234630

In case of persistent defaults, please contact  

Regional Director of Municipal Administration, Madurai

Phone No. 0452-2539821

                   0452-2521154  

Commissioner of Municipal Administration, Chennai.5

Phone No. 044-28513259

For Emergencies on Service Deficiencies, Contact :

238201           –           Municipal Office, Karaikudi.

238133           –           Municipal Commissioner, Karaikudi.

237050           –           Municipal Engineer, Karaikudi.

234630           –           Town Planning Officer, Karaikudi.