| Citizen Charter | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| OBJECTIVES
This Citizens’ Charter is a commitment to achieve a STAR system. Simple Transparent Accountable Responsive in the administration of the civic body in fulfilling the needs of the citizens of this town. By providing all important information to the Citizens about the services being delivered by the Municipality. By creating a system which will receive public grievances and redress the same qualitatively and time bound. By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community. By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency. By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens. By being fair, efficient, citizen – friendly and outcome – focused. HELP US TO SERVE YOU The co-operation of the citizens is solicited broadly in the following aspects:- Segregate wastes at source Do not throw waste in Drains, streets Deposit wastes only at specified places and dust bins Do not allow children to defecate in open spaces Avoid connecting sewerage lines to open drains Avoid encroachments on public places Avoid occupation of roads and footpaths with unauthorised stocking of materials and dumping debries on road sides/streets Avoid letting of waste water on to roads
Plant trees within and in front of premises, pour water them and nurture them to grow Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard Use the municipal protected water for drinking purpose only and Use Other source of water for other purpose Avoid damage of public properties. Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues. Adhere to Building Rules and avoid violations, unauthorised constructions Adopt universal immunization WATER SUPPLY Billing and collection of water charges Creating awareness among people to conserve water and install Rain Water Harvesting structures Response Time for Complaints
Needed Cooperation from Citizen Avoid wastage of water. Do not use drinking water for gardening and other similar purposes Do not draw water illegally or through installation of pumps in municipal connection Get the repairs attended after proper intimation to Municipality and under the supervision of Municipal Engineering Staff Pay water charges and other dues promptly and avoid disconnection Conserve rain water and install Rain Water Harvesting structures in all buildings. Keep the tap closed both in house and in public stand post to avoid pollution Report water leakage, theft as a public service Do not tamper with water supply connection or meters Whom to Contact for Redress of Grievance
Needed Cooperation from Citizens Do not throw other waste including animal waste and debris into the sewage lines Do not connect sewage outlets to public open drains or roadsides Do not tamper with sewage connections Pay tax and service charges promptly Avoid environment pollution or nuisance due to your facility Whom to Contact for Service Deficiency
HEALTH AND SANITATION Solid Waste Management The waste management in the town is entrusted with a team of Public Health Staff. The aim of the Municipality is 100% collection of garbage generated in the town daily.
Personnel engaged: Municipal Health Officer – – Sanitary Inspector – 5 Sanitary Supervisor – 9 Field Assistant – 1 Sanitary Workers – 268 Public health Driver – 3 Lorry Cleaner – 1 Office Assistant – 1 Door to door collection of garbage are introduced in all the 36 wards. Volume of Garbage cleared per day 48 MT. Bio-degradable and non-bio-degradable wastes are segregated at source / compost yard. Mass cleaning is conducted in 3 divisions daily. Awareness meeting is also conducted. Functions / Services Daily street cleaning and transportation of waste Disposal of waste collected through various methods Removal of debris and construction wastes Special conservancy arrangements during festivals and other important occasions attracting large number of people Bulk clearance of wastes in special premises like Kalyanamandapams, Hotels etc., Maintenance and cleaning of public toilets, urinals on a daily basis Removal of dead animals Cleaning and washing the entire area of the bus stand Fee collection Response Time for Redressal Of Grievance: Waste Management:
Needed Cooperation from Citizens Do not throw wastes into open drains or streets Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff Segregate house hold wastes as per guidelines Report non-clearance of garbage / debris to the designated authorities Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins Pay administrative charges and fees promptly Whom to Contact for Service Deficiency
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT Under the Registration of Births and Deaths Act, the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The Sanitary Inspectors (Birth & Death Registrars) are entrusted with the responsibility of registration of Births & Deaths occurred within the Municipal limit. All of the Birth & Death records are under the custody of Commissioner, Karaikudi Municipality. There are 4 centers for registration of Births and Deaths situated in the following places.
The births and deaths occurred are registered based on the birth reports and death reports of the medical practitioners of Government Hospital and Private Nursing Home. No fee is needed to be remitted if the same is reported and registered within 21 days. The fees to be remitted beyond 21 days is as follows: Upto 21 days but below 30 days – No Fees Above 21 days but below 30 days – Rs.100/- Above 30 days but below 1 year – Rs.200/- Above 1 year – Rs.500/- (with specific court order) For the entry of name in birth register: Within one year – No fee Above one year – Rs.200/- Service / Functions
Response Time For Services / Grievances:
Needed Cooperation from Citizens Register Birth immediately after birth is occurred Name the child, preferably before registration of birth Informants for Registration should be a responsible person who can give correct personal information to avoid problems later Register death immediately after occurrence Informants should be responsible persons who could give correct personal information Avoid nick names or alias names in giving information both for the Birth and Death Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority For extracts give correct details and pay the required fees for copies and search fees Inform the mode by which you would like to receive the extract – through mail or in person or through messenger If it is through Messenger, give a specific written authorisation to collect the extract Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service:
The Food Safety of the Municipality and his team of Food Inspector are the separate wing to under the control of Designated officer. The food Inspector issue license for traders under the food safety Act, after verification and collection of fees. Response Time for Service / Grievance Redressal
Renewal of License
Citizens Cooperation Solicited: Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people Traders may inform suspected adulterated food articles in circulation Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee Insist on license card from the Authorities, if not issued within 45 days Citizens may report adulterated food stuff under circulation to municipal Authorities, as it may save a valuable life. Whom To Contact for Deficiency Of Service
OTHER TRADES LICENSING These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 1.Municipal Health Officer, Karaikudi. 2. Municipal Commissioner, Karaikudi. The application for applying for D&O licence and for renewal is distributed at the Seva Maiyam at fee of cost. The duration of period due for applying for renewal of licence with required licence fee is 1st February to 1st March of every year for continuing the business in next financial year 25% of penalty is levied if not applied within the period. The License fees under D&O act has been revised and refixed w.e.f the financial year 1999-00 as per M.C.R.no: 1620, dt: 31-12-98. Functions / Services Notify the D& O trades, which need license together with the rate of license fees Field verification and issue of license / or renewed license Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public Fixation of rate of license fee and collection including belated fees Response Time for Service / Grievance Redressal
Renewal of License
Citizens Cooperation Solicited Avoid unauthorised running of trades or machineries without license Adhere to the license conditions scrupulously Obtain licence / renewal of licence without omission and promptly Remit the fees due promptly Do not encroach foot paths, streets by show casing the materials outside the shop Whom To Contact for Deficiency Of Service
IMMUNIZATION This Municipality is playing an active role in immunization according to schedule and in nationwide special drives for immunization. The Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs The immunization to children and A.N Mothers are given in the Maternity and Child Welfare Home and 3 centers on every Wednesday of week days at free of cost. The schedule of general immunization is as follows: A.N.Mothers: 1) After pregnancy is confirmed – T.T (Ist dose) 2) After one month – T.T (IInd dose) Children:
FUNCTIONS / SERVICE Field survey and extension work by para medical staff Regular immunization at designated places Special nation-wide programmes on immunization Creating awareness among people for timely immunization. Response Time For Service / Grievance Details Time schedule Vaccination to public : Every Wednesday of a week Vaccination for specific disease : At once, at the concerned centers Polio Vaccination : Every Wednesday / Special campaigns Certificate of Vaccination : Two days How Can the Citizens Help Adhere to immunization schedule for your children Contact municipal authorities in case of any out break of dangerous diseases Whom To Contact for Service / Grievance Redressal
DISPENSARIES AND MATERNITY HOMES There are 1 Maternity Home and 3 centers and 1 Urban Family Welfare Centre providing free medical service to the people. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of Commissioner and Municipal Health Officer. The Medical Institutions are located in the Municipality as given below.
Functions / Services Providing maternity and child care Providing help and advice on Family welfare issues Immunization and vaccination Disease preventive and curative measures Creating awareness for hygiene and immunization Response time for service / grievance
Whom to Contact
TOWN PLANNING The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority and the Building permission is granted by the commissioner. The applicant has to apply for planning permission in the format prescribed along with the building plan prepared in the registered building surveyors and other documents of ownership duly remitting fees. The Municipal Council is its resolution No.77 dt:20.07.2016 has resolved to revise and refix the rates of fees for Building Licenses with effect from 01.10.2016.
Permission is granted by the Executive Authority within 30 days to all the admissible plans after getting approval of the Local Planning Authority as for as the plans for scheme area is concerned. 1% amount of the estimated cost of the approved plans is remitted to the banks from the applicants by the in favour of “Manual Workers General Welfare Fund of the Tamil Nadu Construction Workers Welfare Board, Chennai. As per G.O.No.18 M.A & W.S. Department, Dt: 04.02.2019 Tamilnadu Combined Development and Building Rules 2019 are framed and implemented in all municipalities. Functions / Services Granting permission for construction or alteration of building Lay out / sub division plan approval Action against unauthorised constructions in violation of building rules and encroachments Preparation of master plan and other development plans and their enforcement Response Time for Service / Grievance Redressal
How Citizens can help Cooperation with enforcement staff No unauthorised construction or addition / alteration in the premises Start construction only after getting an approved plan Do not buy plots for construction in unapproved layouts Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots Follow the building Rules, Development control Rules and other regulations Report illegal constructions, dangerous constructions Avoid encroachments on public property and ensure foot paths are clear
Whom to contact for service deficiency
OTHER BASIC AMENITIES ROADS, STREET LIGHTS I. ROADS: The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit. The roads and street lights maintained by this municipality are as follows: The total length of roads is 144.339 kms as detailed below. 1. Cement concrete pavement – 12.050 kms 2. Water Bound Mecadam – 2.900 kms 3. Earthern road – 0.030 kms 4. Paver Block – 0.991 kms ========== Total – 146.913 kms ========== II. STREET LIGHTS : Highmass light – 5 Nos. Sodium vapour lamp – 200 Nos. Tube light – 3966 Nos. Mercury – 72 Nos. ====== Total – 3966 Nos. ====== Functions / services Construction and maintenance of roads, culverts, bridges, storm water drains. Repairs to potholes and bad patches Resurfacing the roads Widening and improvement of existing roads Repairs and maintenance of foot paths Maintenance of street furniture including street lights Provision of parking facilities Permitting display of advertisements Maintenance of traffic islands Maintenance of side drains, avenue trees, Flood control measures to reduce damage
Response time for service / Grievance redressal
Street lights
Citizens cooperation solicited Do not damage the roads for public functions. Adhere to guidelines prescribed therefor Do not dump debris and garbage in street margins Avoid encroaching roads / streets Avoid cutting roads without permission Do not allow house hold waste water to flow into the streets Do not throw garbage into drains Do not connect sewer lines to public drains Report water stagnations, missing manholes, damaged lights, light poles Maintain avenue trees in front of premises Whom to contact for service deficiency
REVENUE RESOURCES Tax: Property Tax is a major revenue source for the Municipality. There are 35583 (No) property Tax assessments and the annual demand is Rs.934.18 Lakhs. 2 Revenue Inspectors and 9 Revenue Assistants are engaged in collection of tax and non-tax items and for leavy of tax to the newly constructed buildings. 2 computer collection centres have been installed in the town in the following places enabling the tax payers to remit the tax dues at the nearest collection centre. 1) Municipal office complex 2) Kallukatti water tank complex Assessment of tax to new buildings: The area of the town has been classified into 4 zones for the purpose of assessment of tax. The rate fixed for each zone is as follows:
Functions / Services Determining rate of Tax and dividing Zones for the purpose Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners Collection of Tax Transfer of Title to properties
Response time for service / Grievance redressal
Citizens Co-operation solicited Report new / additional constructions promptly and file self assessment returns fully furnishing the required information Pay Tax promptly without leaving any arrears. Insist on getting receipt for payment Avoid paying tax in installments Whom to contact for service / complaint
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers OTHER SERVICES SWARNA JAYANTHI SAHARI ROZGAR YOJANA The objectives of the scheme, implemented by the Municipality are : 1. Providing self-employment opportunity to the people living below poverty line 2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line 3. Imparting training to those who are selected and interested in self-employment 4. Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
Response Time for Service / Grievance redressal.
Whom to contact for service deficiency
RAIN WATER HARVESTING Rain water Harvesting Rain water Harvesting is collection of rain water for drinking and other purposes. Why should rain water be saved To meet water demand for domestic use To raise the ground water level To improve the quality of ground water To prevent infiltration of sea water in nearby areas of sea shore. Method of Harvesting Rain Water Rain water can be harvested by two methods. ¨ Rooftop harvesting ¨ Surface run off harvesting Rain water from roof top can be straight away let into wells / Bore wells Rain water in the open spaces can be collected adopting various rain water harvesting methods Collecting of Rain water from the terrace of the Buildings a) Collecting through well b) Collecting through bore well To harvest Rain water in open space a) Percolation / Recharge pit b) Percolation / Recharge pit with bore c) Recharge trench d) Recharge well Harvesting of Rain water from thatched and tiled house Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter Rain water can be collected on the thatched roof by using polyphone sheets Rain water collected through filter can be stored in a tank or existing sump Approximately it costs Rs.800 to Rs.1000 (Excluding storage tank) Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water. Whom to contact for service deficiency
E-Governance In this Municipality data relating to Property tax, Water charges, Professional tax, Non-tax and Miscellaneous collection items have been computerized. Property tax, Water Charges, Professional Tax and Non-Tax and items are collected through 3 Computerised Service Centres. Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.00 P.M. so as to enable the public to remit the tax directly in the Municipality. 1. Municipal office building 2. Kallukatti water tank complex Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours. Birth & Death certificates are issued through computer service centres Web site : Public can get general information of the Municipality Public can have the details of all activities of Municipality through the WEBSITE Details of various applications / forms issued at ‘E’ Seva Maiyyam
OTHER INSTITUTIONS AND SERVICE
Telephone Nos. of key officials of the Municipality
In case of persistent defaults, please contact Regional Director of Municipal Administration, Madurai Phone No. 0452-2539821 0452-2521154 Commissioner of Municipal Administration, Chennai.5 Phone No. 044-28513259 For Emergencies on Service Deficiencies, Contact : 238201 – Municipal Office, Karaikudi. 238133 – Municipal Commissioner, Karaikudi. 237050 – Municipal Engineer, Karaikudi. 234630 – Town Planning Officer, Karaikudi.
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