Citizen Charter


Tamilnadu is leading in many Urban Sector reforms, As part of its commitment to enhance the responsive effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Charter’ in all the urban local bodies in G.O.Ms.No.58 MAWS Department dated 16.4.1998. The first edition of the Charter was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the Transparency and effectiveness of the local body administration. Based on the experience gained over few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient ensuring accountanbility and transparency.

This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.

This charter also documents, apart from what we can offer the citizen’s, what the citizens can do to help us serve the better and what can be achieved if both of us join together.


The Municipal council of Jayankondam has adopted this second edition of citizen charter in its resolution No.490 dated.27.10.04 with renewed commitment to provide efficient and prompt civic services to the citizens and fond hope that on their part, the citizens would respond and reciprocate in a positive way.
We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials a sound and responsive administration to make the town clean, green and most liveable for the citizens.
The first edition of the citizen charter was only to give specific information to the people of this town on ensuming a response to their needs and redressal of certain grievances. Now, we are introducing online complaint system for services and a three-step normal complaint redressal system for all other services to ensure quick and efficient grievances in a time bound manner.
We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communicate from the citizen.
We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.
We invite greater participation support and assistance from the citizens, which we value most. We strive each day improve the quality of life of our citizens.


This citizens charter is a commitment of the achieve a STAR system.
* Simple
* Transport
* Accountable
* Responsive
In the administration of the civic body in fulfilling the needs the citizens pf this town.
By providing all important information to the citizens about the services being delivered by the municipality.
By creating a system which will receive public grievances and readdress the same qualitatively and time bound.
By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust confidence and help and them aware of their duties to the community.
By making each citizens interaction with us easy, simple , hassle – free and efficient , while ensuring accountability a transparency.
By introducing e-governance and automated access to all our functions and services and by directing the resultant efficiency – gains towards the citizens.
By being fair, efficient, citizen – friendly and outcome – focused.


In this Municipality data relating to property tax, water charges and non-tax items have been computerized Property tax, Water charges and Non-Tax items are collected through Computerized Service Centers.

Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working Birth & Death certificates are issued through computer service centers.