Citizen Charter

FORMATION:-

Tamil Nadu is leading in many Urban Sector reforms.  As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No.58, MAWS Department dated 16.4.1998.  The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.

     It has improved the transparency and effectiveness of the local body administration.  Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.

         We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.

         We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities,  as listed, any failure or non-compliance of citizens charter.

         We invite greater participation, support and assistance from the citizens,  which we value most.

         We strive each day to improve the quality of life of our citizens.

OBJECTIVES:-

  • By providing all important information to the Citizens about the services being delivered by the Municipality.
  • By creating a system which will receive public grievances and redress the same qualitatively and time bound.
  • By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
  • By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
  • By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
  • By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
  • By being fair, efficient, citizen – friendly and outcome – focused. 

ABOUT US:-

The Municipality was constituted in the year 1937 and was subsequently upgraded as .Ist  Grade Municipality from 1998 .  It has a population of 51892 as per 2011 census and an extent of  12.42Sq. Km.,  The town is divided into 27 wards.

          The Municipal Council comprising of  27 ward councillors  is headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.

            The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer,  Town Planning Inspector, Manager, Revenue Inspector and other officers.

The Municipality provides the following major services.

1)      Water Supply

2)      Sewerage

3)      Waste Management

4)      Roads

5)      Drains

6)      Street Lights

7)     Public Conveniences

The Municipality also enforces and regulates the following activities.

1)      Tax administrations.

2)      Planning and Building permission

3)      Trade and other licenses

4)      Registration of Birth and Deaths

For each of the above services and activities, this charter provides information  about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.

This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens.  The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.

The co-operation of the citizens is solicited broadly in the following aspects:-

  • Segregate wastes at source
  • Do not throw waste in Drains, streets
  • Deposit wastes only at specified places and dust bins
  • Do not allow children to defecate in open spaces
  • Avoid connecting sewerage lines to open drains
  • Avoid encroachments on public places
  • Avoid occupation of roads and footpaths with unauthorised stacking of materials
  • Avoid letting of waste water on to roads 
  • Conserve rain water and provide rain water harvesting structures in every building
  • Avoid leaving animals on roads and public places
  • Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands    
  • Plant trees within and in front of premises, water them and nurture them to grow
  • Report leakage of water, bursting of water / sewage   pipes, burning of street lights during day time, damage of public properties posing health hazard
  • Avoid damage of public properties.
  • Enure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
  • Adhere to Building Rules and avoid violations, unauthorised  constructions
  • Adopt universal immunization
  • Complain to the right officer in time and liaise with the ward councillor.

WATER SUPPLY:-

The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town.  For a population of . 51892 the town requires a daily quantity of 3.3 mld.  On an average, the per capita supply is maintained at  81Lpcd

Services / Functions

  • Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
  • Sanctioning new House service connection
  • Conveyance and distribution of water for private and public uses.
  • Billing and collection of water charges
  • Creating awareness among people to conserve water and instal Rain Water Harvesting structures

Response Time for Complaints

Details Time Schedule / Response
I. Water Supply :

(Subject to availability of sanctioned strength of HSCs.)

1.a) Issue of application for new water supply house service connection

 

 

 

At the Information Centre on all working days on the spot

b) Receipt of filled applications with fees At the information centre on all working days
c) Issue of acknowledgement On the spot
d) Intimation to the applicant on rectification of defects noticed in the application Within one week
e) After rectification of defects, issue of notice / Chalan for remittance of fees for water supply connection 15 days
f) Effecting Water Supply House service connection 30 Days from the receipt of application
II Complaints / Defects :

1. Replacement of defective meter

 

15 days

2. Rectification of pollution in drinking water supply  Within 24 Hours
3. Arresting of Leakage of water in the mains Within 24 hours
4. Minor repairs 2 days
5. Major repairs 3 days
6. Repairs to hand pumps 3 days
7. Repairs to public fountain 2 days
8. Repairs to India Mark 2 pumps / Bore wells 7 days
9. Deficiency in chlorinating 24 hours
10. For prevention of Fire At once
III. Special Demand:

1. Supply of water through lorry Tanker

 

Within 24 hours, if piped water supply is interrupted

2. Supply of water through lorry for  Marriage / Festival 3 – 5 days

Needed Cooperation from Citizen

Avoid wastage of water.  Do not use drinking water for gardening and other similar purposes

Do not draw water unauthorised or through installation of pumps in municipal connection

Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff

Pay water charges and other dues promptly and avoid disconnection

Conserve rain water and install Rain Water Harvesting structures in all buildings.

Keep the tap closed both in house and in public stand post to avoid pollution

Report water leakage, theft as a public service

Do not tamper with water supply connection or meters

Whom to Contact for Redressal of Grievance

Details Designation and timings
Initial complaint

Second contact  

Third contact

Overseer              262398

Engineer              262398

Commissioner      272298

HEALTH AND SANITATION:-

Solid Waste Management:-

The waste management in the town is entrusted with the Sanitary Inspector  and a team of Health Staff. The aim of the Municipality is 100% collection of garbage generated in the town daily.

2001 Census Population 40497
2004 Mid year Estimate Population 41878
No.of Wards 27
No.of Public Health Divisions 3
Persons engaged:
Sanitarty Inspector 3
Sanitary Supervisor 8
Sanitary Workers 87
Quantity of garbage generated daily 14MT
No.of wards covered by door to door collection and segregation 27 wards
Quantity of garbage collected daily and lifted to compost yard 14 MT
No.of vehicles maintained in public health section Lorry   – 1

Tipper – 2

 Sl. No. Details Time Schedule
1 Cleaning of Streets and Road Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places (subject to change in respective Municipality)
2 Market and Bus-stand places From 9.00 p.m. to next day 4.00 a.m.
3 Collection and removal of Garbage Daily
4 Cleaning of public toilets, urinals Daily
5 Complaints regarding non-removal of garbages 24 Hours
6 Removal of dead animals 24 Hours
7 Complaints regarding non-sweeping of roads 24 Hours
8 Complaints regarding removal of debris 3 days from intimation
9 Complaints regarding removal of blockages in Public Toilets 24 Hours

Needed Cooperation from Citizens

  • Do not throw wastes into open drains or streets
  • Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
  • Segregate house hold wastes as per guidelines
  • Report non-clearance  of garbage / debris to the designated authorities
  • Keep your premises clean. Remove bushes and shrubs then and there.  Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
  • Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
  • Pay administrative charges and fees promptly

Whom to Contact for Service Deficiency

Details Designation and timings
        Initial complaint

Second contact

Third contact

(If the deficiency persists)

Sanitary Inspector

Mpl.Health Officer

Commissioner

9.45AM- 5.45 PM  – 272282

2.00AM -5.00 PM  – 272282

4.00AM-5.00PM    – 272298

(Fill up the designation and Telephone no.)

Septic Tank Cleaning                  :           Nil

Details Time Schedule
1. Receipt of Application / Remittance of fees At the Information Center on the spot
2. Cleaning of Septic tank Within 2 days

Needed Cooperation from Citizens

  • Do not throw other waste including animal waste and debris into the sewage lines
  • Do not connect sewage outlets to public open drains or roadsides
  • Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
  • Do not tamper with sewage connections
  • Pay tax and service charges promptly
  • Avoid environment pollution or nuisance due to your facility

Whom to Contact for Service Deficiency

Details Designation and timings
        Initial complaint

        Second contact

        Third contact

Sanitary Inspector.               272282

Manager/Sanitary Officer     272282

Commissioner                      272298

BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT:-

Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens.  The following officers are entrusted with the responsibility of registration in this Municipality:-

1.Sanitary Inspector.

2. . . . . . . .

3. . . . . . . . .

4. . . . . . . . .

5. . . . . . . .

Custodian of Records

Chief Registrar for the town

Registrar

Service / Functions

 

 

Have a photo here of computerised registration counter

¨        Birth Registration

¨        Death Registration

¨        Issue of extract of Birth Register

¨        Issue of extract of Death Register

¨        Application via online

(** Where applicable)

Response Time For Services / Grievances

Details Rate of fees        

(Fill up this column for all items)

Time Schedule
Registration of Birth

From the Date of Birth

1. Within 21 days

 

 

NIL

 

 

At once

2. From 21 days upto 30 days Rs. 3 /- At once
3. From 30 days upto 1 year Rs. 5 /- 7 days
4. More than 1 year (with court order) Rs. 10 /- 7 days
I. Registration of Child’s Name in the Birth Register At once
1. From the date of Birth upto 1 year Free 3 days
2. More than 1 year Rs. 5 /- 7 days
II. Registration of Death

      From the date of death

1. Within 21 days

 

 

NIL

 

 

At once

2. From 21 days upto 30 days Rs. 3 /- At once
3. From 30 days upto one year Rs. 5 /- 7 days
4. More than 1 year (with Court Order) Rs. 10 /- 7 days
III. Birth / Death Certificates

Remittance of fees for First copy

 

Rs. 10 /-

 

3 days

Additional copy / each additional copy Rs. 10 /- 3 days

 Needed Cooperation from Citizens

  • Register Birth immediately after birth
  • Name the child, preferably before registration
  • Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
  • Register death immediately after occurrence
  • Informants should be responsible persons who could give correct personal information
  • Avoid nick names or alias names in giving information both for the Birth and Death
  • Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
  • For extracts give correct details and pay the required fees for copies and search fees
  • Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
  • If it is through Messenger, give a specific written authorisation to collect the extract
  • Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though  the information is entered in the main register of deaths.

Whom To Contact For Deficiency Of Service

Details Designation and timings
First complaint

Second contact

Third contact

Sanitary Inspector – 272282

Mpl.Health Officer.

Commissioner / 272398

(Fill up the designation with Telephone no.)

PREVENTION OF FOOD ADULTERATION:-

The Health officer  / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit.  The trades / traders handling food articles are also licensed.

 Functions / Services / Enforcement

  • Have a watch over the sale of food articles within the territory
  • If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
  • If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
  • Issue  licence for trades under the Act after verification and collection of fees
  • Create awareness among people and traders

Response Time for Service / Grievance Redressal

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees O % Penalty

Renewal of License

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

Citizens Cooperation Solicited

  • Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
  • Traders may inform suspected adulterated food articles in circulation
  • Traders to obtain municipal license or renew license without fail at the appropriate time payingthe prescribed fee 
  • Insist on license card from the Authorities, if not issued within 45 days
  • Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.

Whom To Contact for Deficiency Of Service 

Details Designation and timings
First complaint

Second contact

Third contact

Sanitary Inspector

Mpl.Health Officer.

Commissioner

(Fill up the designation with Telephone no.)

OTHER TRADES LICENSING :-

            These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor.  The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 

1.  Sanitary Inspector.

2

3

Functions / Services

  • Notify the trades, which need license together with the rate of license fees
  • Field verification and issue of license / or  renewed license
  • Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
  • Fixation of rate of license fee and collection including belated fees

Response Time for Service / Grievance Redressal

Details Time Schedule
1. Issue of Application Form At Information Centre on all working days on the spot
2. Receipt of application with fees At Information Centre on all working days on the spot
3. Intimation to the applicant regarding defects, if any noticed in the application Within a week
4. After rectification of defects, issue of notice / chalan for remittance of fees Within 30 days from the receipt of application
5. Issue of License 45 days
6. Belated remittance of fees 25 % Penalty

Renewal of License:-

Issue of application form At Information centre on all working days on the spot
Receipt of application / remittance of fees At Information Centre on the spot
Renewal of license Within 45 days

Citizens Cooperation Solicited

  • Avoid unauthorised running of trades or machineries without license
  • Adhere to the license conditions scrupulously
  • Obtain licence / renewal of licence without omission and promptly
  • Remit the fees due promptly
  • Do not encroach foot paths, streets by show casing the materials outside the shop

Whom To Contact for Deficiency Of Service

Details Designation and timings
Initial complaint

Second contact

Third contact

Sanitary Inspector

Mpl.Health Officer.

Commissioner

(Fill up with designation of the office and Telephone no.)

 

IMMUNISATION:-
This Municipality is playing an active role in immunization according to schedule and in nation wile special drives for immunization.  The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs

 FUNCTIONS / SERVICE

 Photo ·             Field survey and extension work by para medical staff

·             Regular immunization at designated places

·             Special nation-wide programmes on immunization

·             Creating awareness among people for timely immunization

Response Time For Service / Grievance

                Details                                                         Time schedule

Vaccination to public                              :           Every Wednesday  of a week

Vaccination for specific disease            :           At once, at the concerned centres

Polio Vaccination                                     :           Every Wednesday 7 AM to 12 AM

Anti – filaria                                               :           Once in a year through tablets

Certificate of Vaccination                       :           Two days

 

How Can the Citizens Help

  • Adhere to immunisation schedule for your children
  • Contact municipal authorities in case of any out break of dangerous diseases

Whom To Contact for Service / Grievance Redressal

Details Designation with timings
Initial Complaint

Second contact

Third contact

Sanitary Inspector

Mpl.Health Officer.

Commissioner

(Fill up with designation and Telephone no.)

DISPENSARIES AND MATERNITY HOMES:-

            There are  2 . (No.) Maternity Homes and centres catering free service to the urban poor.  They are managed by Medical Officers and other para medical staff.  They are under the overall supervision of Commissioner.

 Functions / Services

  • Providing maternity and child care
  • Providing help and advice on Family welfare issues
  • Immunisation and vaccination
  • Disease preventive and curative measures
  • Creating awareness for hygiene and immunisation

Response time for service / grievance

Details Time Schedule
1. Service Maternity Daily except Sundays
2. Advise on Family welfare Daily except Sundays

 Whom to Contact  

Details Designation and timings
First Complaint

Second Contact

Third Contact

Manager / Sanitary Inspector

Mpl.Health Officer.

Commissioner

(Fill up with designation and Telephone no.)

 

TOWN PLANNING:-
            The Town Planning Officer is entrusted with the responsibility of Town Planning activities.  The branch looks after regulation of building activities / lay out and other planning permissions.  The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.

 Functions / Services

  • Granting permission for construction or alteration of building
  • Lay out / sub division plan approval
  • Action against unauthorised constructions, violation and encroachments
  • Preparation of master plan and other development plans and their enforcement

Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building Licence

Sl. No. Details Time Schedule

1

Issue of application forms / Remittance of fees At the Information Centre on all working days – atonce
2 Issue of acknowledgement At the information centre-atonce
3 Intimation to the applicant on rectification of defects noticed in the application Within a week
4 Suggestions to the applicant for rectification of defects Within a week
5 After rectification of defects, issue of notice / chalan for remittance of fees for building license Within a week
6

 

Issue of Building Licence:

Application for renewal of building licence

 

At Information Centre-atonce

7 Renewal of building licence 7 days
8 Plot sub division approval 15 days
9 Layout approval 15 days
10 License to Licensed surveyors 30 days
12 Demolition of unauthorised construction on public property 15 days
11 Demolition of dangerous structures 30 days
12 Removal of encroachment in Roads and municipal properties 15 days

How Citizens can help

  • Cooperation with enforcement staff
  • No unauthorised construction or addition / alteration in the premises
  • Start construction only after getting an approved plan
  • Do not buy plots for construction in unapproved layouts
  • Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
  • Follow the building Rules, Development control Rules and other regulationsReport illegal constructions, dangerous constructions
  • Avoid encroachments on public property and ensure foot paths are clear

 Whom to contact for service deficiency

Details Designation and timings
First Complaint

 

Second Contact

Third Contact

Town Planning Inspector 2.30 PM to 5.45 PM.
Manager 10.00AM to 5.45PM
Commissioner 2.30 PM to 5.45 PM.
(Fill up with designation and Telephone no.)

 

OTHER BASIC AMENITIES

 ROADS:-

The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.

 Functions / services

Construction and maintenance of roads, culverts, bridges, storm water drains.

Repairs to potholes and bad patches   : Nil
Resurfacing the roads     : Providing B.T. Surface to 21 Municipal Roads,  Rs. 61.75 lakhs
Widening and improvement of existing roads : Nil
Repairs and maintenance of foot paths : Nil
Maintenance of street furniture including  street lights : Nil
  • Provision of parking facilities
  • Permitting display of advertisements
  • Maintenance of traffic islands
  • Maintenace of side drains, avenue trees,
  • Flood control measures to reduce damage

 Response time for service / Grievance redressal

Sl. No. Details Time Schedule
1 Restoration of damages caused to roads due to natural calamities 3 days
2 Filling of potholes in the roads 10 days
3 Road cutting permission 7 days
4 Patch work on roads 30 days
5 Removal of encroachments causing hindrance to traffic 3 days
6 Replacing of missing manhole lids on the drains 3 days
7 Removal of debris and construction materials on road sides by the owner of the building 1 week
8 If not removed by the owner, removal by Municipality on collection of expenses 1 Week
9 Removal of water stagnation  24 Hours
10 Removal of drain blockage Emergency

Normal

24 Hours

3 days

 

Street lights:-
Sl. No. Details Time Schedule
1 Repairs to Non-burning of street lights at main roads / streets 2 days
2 Repairs of street lights at inner street 3 days

Citizens cooperation solicited

  • Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
  • Do not dump debris and garbage in street margins
  • Avoid encroaching roads / streets
  • Avoid cutting roads without permission
  • Do not allow house hold waste water to flow into the streets
  • Do not throw garbage into drains
  • Do not connect sewer lines to public drains
  • Report water stagnations, missing manholes, damaged lights, light poles
  • Maintain avenue trees in front of premises

Whom to contact for service deficiency

Details Designation and timings
First Complaint

Second Contact

Third Contact

Overseer

Electrician

Engineer

(Fill up with designation and Telephone no.)

 

REVENUE RESOURCES

Property Tax:-

Property Tax is a major revenue source for the Municipality.  There are 10850(No.) property Tax assessments and the annual demand is Rs. 0.74Crores

 Functions / Services

  • Determining rate of Tax and dividing Zones for the purpose
  • Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
  • Collection of Tax
  • Transfer of Title to properties

 Response time for service / Grievance redressal

Sl. No. Details Time Schedule
A Assessment of Property Tax : 1 Month
1 Information regarding the assessment of Property Tax At information Centre on the spot
2 Issue of acknowledgement for self assessment return At information Centre on the spot
3 Application for inclusion in the assessment register

 

At information Centre on the spot
4 Assessment Order for new and improvement to the existing Building 1 Month
b) Name Transfer 15 days
Issue of form / acknowledgment At information Centre on the spot
Issue of Orders 15 days
(a) & (b) Issue of Certified Copies 3 days
1 Receipt of Forms and issue of acknowledgment On the spot at information counter
2 Receipt of fees At information centre on the spot
3 Issue of copies 7 days
c) Settling tax complaints 15 days
(Note : If any facility had been made on line the information may be furnished here suitably  altering the details and time schedule

d)

Vacancy remission 30 days

 Citizens cooperation solicited

  • Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
  • Pay Tax promptly without leaving any arrears.
  • Insist on getting receipt for payment
  • Avoid paying tax in installments

Whom to contact for service / complaint

Details Designation with phone no and timings
First Complaint

Second Contact

Third Contact

(if deficiency persists)

Revenue Inspector    – 272282

Manager                    – 272282

Commissioner           – 272298

             For profession tax and other revenue sources also, any information required may be obtained from the same offices.  Similarly, any delay or service deficiency can also be complained to the same officers

For Forms – See chart on Forms available with information counters

OTHER SERVICES

SWARNA JAYANTHI SAHARI ROZGAR YOJANA:-

The objectives of the scheme, implemented by the Municipality are :

1. Providing self-employment opportunity to the people living below poverty line

2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line

3.Imparting training to those who are selected and interested in self-employment

4.Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme.

The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.

 

 

 

Sl. No. Details Time schedule
1 Receipt of application form In the information counter – on the spot
2 Submission of application In the information counter – on the spot
3 Recommendation to banks for assistance under the scheme 30 days
4 Imparting training to eligible candidates 200 hours

 Whom to contact for service deficiency

Details Designation and timings
First Complaint

Second Contact

Third Contact

Community Organiser/Nodel Officer    – 272282

Sanitary Inspector                             – 272282

Commissioner                                   – 272298

(Fill up with designation and Telephone no.)

 

RAIN WATER HARVESTING
Rain water Harvesting is collection of rain water for drinking and other purposes.

 Why should Rain water be saved

  • To meet water demand for domestic use
  • To raise the ground water level
  • To improve the quality of ground water
  • To prevent infiltration of sea water in nearby areas of sea shore.

Method of harvesting Rain Water

  • Rain water can be harvested by two methods.
  • Rooftop harvesting
  • Surface run off harvesting
  • Rain water from roof top can be straight away let into wells / Borewells
  • Rain water in the open spaces can be collected adopting various rain water harvesting methods

Collecting of Rain water from the terrace of the Buildings

a)      Collecting through well

b)      Collecting through borewell

 

To harvest Rain water in open space

a)      Percolation / Recharge pit

b)      Percolation / Recharge pit with bore

c)       Recharge trench

d)      Recharge well

 Harvesting of Rain water from thatched and tiled house

  • Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
  • Rain water can be collected on the thatched roof by using polyphone sheets
  • Rain water collected through filter can be stored in a tank or existing sump
  • Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
  • Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.

 Whom to contact for service deficiency

Details Designation and timings
For Demonstration

For Installation

Overseer

 

(With phone No.)

 

E-GOVERNANCE
  • In this Municipality data relating to property tax, water charges and non-tax items have been
  • Computerized
  • Property tax, Water Charges and Non-Tax items are collected through Computerised Service Centers / Certain banks.
  • Computerised Service Centres are functioning on all working days from 10.00 A.M. to 5.P.M. so as to enable the public to remit the tax directly in the Municipality.
  • Public can ascertain the details of Property tax dues etc., from the Computerised Service Centers during the working hours.
  • Birth & Death certificates are issued through computer service centers

Web site

  • Public can get general information of the Municipality 
  • Public can have the details of all activities of Municipality through the

Website : https://www.tnurbantree.tn.gov.in/devakottai/

Details of various applications / forms issued at Information Centre 
Sl. No. Details Application fee

1

Application for Water Supply HSC (Present rate to be mentioned.  If it is free, it may also be mentioned.
2 Application for Underground Drainage Connection NIL
3 Application for approval of Building Plan Rs. 10 /-
4 1)      Application for trade licences Rs. 2 /-
2)      Application for licence under prevention of Food Adulteration Act Rs. 2 /-
5 1) Application for Birth Certificate Rs. 15 /-
2) Application for Death Certificate Rs. 10 /-
6 Property tax self assessment return – name transfer application —-
7 Application for assessment of Property tax Rs. 75 /-
8 Property Tax appeal form
9 Other Forms Rs. 2/-
OTHER INSTITUTIONS AND SERVICE
Sl. No. Type of Institution Nature of service
1 Library / Reading Room News papers, Magazines Books – Free service
2 Sevai Maiyam Getting all applications and information related to all matters
3 Collection Centre Tax & Non Tax collection
Name and Telephone Nos., of Chairperson, Vice-Chairperson and Councillors
Ward No. Name of the Councillor

(Thiru / Thirumathi)

Telephone umber

(STD Code:- 04561)

2 A.VELUSAMY 9842172466
4 M.VIGNESHWARI 9789131910
5 P.LOGESHWARI 9750882485
6 S.KAMALAKKANNAN 9842606667
7 T REVATHI 9786448413
8 S.LAVANYA 9788756474
9 R.RADHIKA 9585413100
10 M.AYYAPPAN 9865683490
11 S.PAUL AROCKIASAMY 9003451743
12 S.NIROSHA 9597117891
13 P.AKILAKUMARI 9443831615
14 R.SIVAKAMI 9487605412
15 S.ANITHA 9342412335
16 N.MUTHALAGU 9486566812
17 K.NITHIYA 9750097797
18 M.PRAKASH 9965638485
19 S.GNANAMBAL 9597060802
20 S.RETHINAM 9486694087
21 K.VADIVELMURUGAN 9443013289
22 PR.GOMATHI 9944908328
23 N.DHANALAKSHMI 9965936542
24 V.PITCHAIYAMMAL 9943468799
25 K.SUDHA 8825503995
26 S.SHEIK ABDULLAH 9788507225
27 PR.BALAMURUGAN 9443501856

Telephone Nos. of key officials of the Municipality

Sl.No. Name

(Thiru / Thirumathi)

Telephone No. (STD Code: 04561)
Office Residence
1  K.SUNDARALINGAM (Ward-01)

CHAIRPERSION

9894086886
2 S.RAMESH (Ward-03)

VICE-CHAIRPERSION

9443095263
3 Municipal Commissioner 272298

7397382165

4 Municipal Engineer 262241

7397382166

5 Municipal Office 272282

In case of persistent defaults, please contact:-

 Name of the Office Phone, Fax & Email ID
Commissionerate of Municipal Administration,
Urban Administrative Building,
Santhome High Road,
MRC Nagar, RA Puram,
Chennai – 600028
28411364,28549921 & 28553112

Fax: 044-28549924, 28411364
E-mail:  cma.tncma@nic.in

The Regional Director of Municipal Administration,

294, Melakkal Main Road,

Kochadai,

Madurai-625 016.

              0452 – 2539821

              0452 – 2521154

Email: rdma.madurai@tn.gov.in