FORMATION:-
Tamil Nadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O.Ms. No.58, MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999.
It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.
We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.
We invite greater participation, support and assistance from the citizens, which we value most.
We strive each day to improve the quality of life of our citizens.
OBJECTIVES:-
- By providing all important information to the Citizens about the services being delivered by the Municipality.
- By creating a system which will receive public grievances and redress the same qualitatively and time bound.
- By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
- By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
- By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
- By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
- By being fair, efficient, citizen – friendly and outcome – focused.
ABOUT US:-
The Municipality was constituted in the year 1937 and was subsequently upgraded as .Ist Grade Municipality from 1998 . It has a population of 51892 as per 2011 census and an extent of 12.42Sq. Km., The town is divided into 27 wards.
The Municipal Council comprising of 27 ward councillors is headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.
The executive wing is headed by a commissioner and he is assisted by a team of officials like Health Officer, Municipal Engineer, Town Planning Inspector, Manager, Revenue Inspector and other officers.
The Municipality provides the following major services.
1) Water Supply
2) Sewerage
3) Waste Management
4) Roads
5) Drains
6) Street Lights
7) Public Conveniences
The Municipality also enforces and regulates the following activities.
1) Tax administrations.
2) Planning and Building permission
3) Trade and other licenses
4) Registration of Birth and Deaths
For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.
This charter lists the names of Chairperson, Vice-Chairperson and Councillors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited broadly in the following aspects:-
- Segregate wastes at source
- Do not throw waste in Drains, streets
- Deposit wastes only at specified places and dust bins
- Do not allow children to defecate in open spaces
- Avoid connecting sewerage lines to open drains
- Avoid encroachments on public places
- Avoid occupation of roads and footpaths with unauthorised stacking of materials
- Avoid letting of waste water on to roads
- Conserve rain water and provide rain water harvesting structures in every building
- Avoid leaving animals on roads and public places
- Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands
- Plant trees within and in front of premises, water them and nurture them to grow
- Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
- Avoid damage of public properties.
- Enure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
- Adhere to Building Rules and avoid violations, unauthorised constructions
- Adopt universal immunization
- Complain to the right officer in time and liaise with the ward councillor.
WATER SUPPLY:-
The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a population of . 51892 the town requires a daily quantity of 3.3 mld. On an average, the per capita supply is maintained at 81Lpcd
Services / Functions
- Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
- Sanctioning new House service connection
- Conveyance and distribution of water for private and public uses.
- Billing and collection of water charges
- Creating awareness among people to conserve water and instal Rain Water Harvesting structures
Response Time for Complaints
Details | Time Schedule / Response |
I. Water Supply :
(Subject to availability of sanctioned strength of HSCs.) 1.a) Issue of application for new water supply house service connection |
At the Information Centre on all working days on the spot |
b) Receipt of filled applications with fees | At the information centre on all working days |
c) Issue of acknowledgement | On the spot |
d) Intimation to the applicant on rectification of defects noticed in the application | Within one week |
e) After rectification of defects, issue of notice / Chalan for remittance of fees for water supply connection | 15 days |
f) Effecting Water Supply House service connection | 30 Days from the receipt of application |
II Complaints / Defects :
1. Replacement of defective meter |
15 days |
2. Rectification of pollution in drinking water supply | Within 24 Hours |
3. Arresting of Leakage of water in the mains | Within 24 hours |
4. Minor repairs | 2 days |
5. Major repairs | 3 days |
6. Repairs to hand pumps | 3 days |
7. Repairs to public fountain | 2 days |
8. Repairs to India Mark 2 pumps / Bore wells | 7 days |
9. Deficiency in chlorinating | 24 hours |
10. For prevention of Fire | At once |
III. Special Demand:
1. Supply of water through lorry Tanker |
Within 24 hours, if piped water supply is interrupted |
2. Supply of water through lorry for Marriage / Festival | 3 – 5 days |
Needed Cooperation from Citizen
Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
Do not draw water unauthorised or through installation of pumps in municipal connection
Get the repairs attended after proper intimation to corporation and under the supervision of Municipal Engineering Staff
Pay water charges and other dues promptly and avoid disconnection
Conserve rain water and install Rain Water Harvesting structures in all buildings.
Keep the tap closed both in house and in public stand post to avoid pollution
Report water leakage, theft as a public service
Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
Details | Designation and timings |
Initial complaint
Second contact Third contact |
Overseer 262398
Engineer 262398 Commissioner 272298 |
HEALTH AND SANITATION:-
Solid Waste Management:-
The waste management in the town is entrusted with the Sanitary Inspector and a team of Health Staff. The aim of the Municipality is 100% collection of garbage generated in the town daily.
2001 Census Population | 40497 |
2004 Mid year Estimate Population | 41878 |
No.of Wards | 27 |
No.of Public Health Divisions | 3 |
Persons engaged: | |
Sanitarty Inspector | 3 |
Sanitary Supervisor | 8 |
Sanitary Workers | 87 |
Quantity of garbage generated daily | 14MT |
No.of wards covered by door to door collection and segregation | 27 wards |
Quantity of garbage collected daily and lifted to compost yard | 14 MT |
No.of vehicles maintained in public health section | Lorry – 1
Tipper – 2 |
Sl. No. | Details | Time Schedule |
1 | Cleaning of Streets and Road | Monday to Saturday from 6.00 a.m. to 11.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places (subject to change in respective Municipality) |
2 | Market and Bus-stand places | From 9.00 p.m. to next day 4.00 a.m. |
3 | Collection and removal of Garbage | Daily |
4 | Cleaning of public toilets, urinals | Daily |
5 | Complaints regarding non-removal of garbages | 24 Hours |
6 | Removal of dead animals | 24 Hours |
7 | Complaints regarding non-sweeping of roads | 24 Hours |
8 | Complaints regarding removal of debris | 3 days from intimation |
9 | Complaints regarding removal of blockages in Public Toilets | 24 Hours |
Needed Cooperation from Citizens
- Do not throw wastes into open drains or streets
- Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
- Segregate house hold wastes as per guidelines
- Report non-clearance of garbage / debris to the designated authorities
- Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
- Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
- Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
Details | Designation and timings | |
Initial complaint
Second contact Third contact (If the deficiency persists) |
Sanitary Inspector
Mpl.Health Officer Commissioner |
9.45AM- 5.45 PM – 272282
2.00AM -5.00 PM – 272282 4.00AM-5.00PM – 272298 |
(Fill up the designation and Telephone no.) |
Septic Tank Cleaning : Nil
Details | Time Schedule |
1. Receipt of Application / Remittance of fees | At the Information Center on the spot |
2. Cleaning of Septic tank | Within 2 days |
Needed Cooperation from Citizens
- Do not throw other waste including animal waste and debris into the sewage lines
- Do not connect sewage outlets to public open drains or roadsides
- Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
- Do not tamper with sewage connections
- Pay tax and service charges promptly
- Avoid environment pollution or nuisance due to your facility
Whom to Contact for Service Deficiency
Details | Designation and timings |
Initial complaint
Second contact Third contact |
Sanitary Inspector. 272282
Manager/Sanitary Officer 272282 Commissioner 272298 |
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT:-
Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-
1.Sanitary Inspector.
2. . . . . . . . 3. . . . . . . . . 4. . . . . . . . . 5. . . . . . . . |
Custodian of Records
Chief Registrar for the town Registrar |
Service / Functions
Have a photo here of computerised registration counter |
¨ Birth Registration
¨ Death Registration ¨ Issue of extract of Birth Register ¨ Issue of extract of Death Register ¨ Application via online (** Where applicable) |
Response Time For Services / Grievances
Details | Rate of fees
(Fill up this column for all items) |
Time Schedule |
Registration of Birth
From the Date of Birth 1. Within 21 days |
NIL |
At once |
2. From 21 days upto 30 days | Rs. 3 /- | At once |
3. From 30 days upto 1 year | Rs. 5 /- | 7 days |
4. More than 1 year (with court order) | Rs. 10 /- | 7 days |
I. Registration of Child’s Name in the Birth Register | At once | |
1. From the date of Birth upto 1 year | Free | 3 days |
2. More than 1 year | Rs. 5 /- | 7 days |
II. Registration of Death
From the date of death 1. Within 21 days |
NIL |
At once |
2. From 21 days upto 30 days | Rs. 3 /- | At once |
3. From 30 days upto one year | Rs. 5 /- | 7 days |
4. More than 1 year (with Court Order) | Rs. 10 /- | 7 days |
III. Birth / Death Certificates
Remittance of fees for First copy |
Rs. 10 /- |
3 days |
Additional copy / each additional copy | Rs. 10 /- | 3 days |
Needed Cooperation from Citizens
- Register Birth immediately after birth
- Name the child, preferably before registration
- Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
- Register death immediately after occurrence
- Informants should be responsible persons who could give correct personal information
- Avoid nick names or alias names in giving information both for the Birth and Death
- Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
- For extracts give correct details and pay the required fees for copies and search fees
- Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
- If it is through Messenger, give a specific written authorisation to collect the extract
- Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service
Details | Designation and timings |
First complaint
Second contact Third contact |
Sanitary Inspector – 272282
Mpl.Health Officer. Commissioner / 272398 |
(Fill up the designation with Telephone no.) |
PREVENTION OF FOOD ADULTERATION:-
The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.
Functions / Services / Enforcement
Response Time for Service / Grievance Redressal
Renewal of License
Citizens Cooperation Solicited
Whom To Contact for Deficiency Of Service
OTHER TRADES LICENSING :- These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality. 1. Sanitary Inspector. 2 3 Functions / Services
Response Time for Service / Grievance Redressal
Renewal of License:-
Citizens Cooperation Solicited
Whom To Contact for Deficiency Of Service
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IMMUNISATION:- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
This Municipality is playing an active role in immunization according to schedule and in nation wile special drives for immunization. The Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunization programs
FUNCTIONS / SERVICE
Response Time For Service / Grievance Details Time schedule Vaccination to public : Every Wednesday of a week Vaccination for specific disease : At once, at the concerned centres Polio Vaccination : Every Wednesday 7 AM to 12 AM Anti – filaria : Once in a year through tablets Certificate of Vaccination : Two days
How Can the Citizens Help
Whom To Contact for Service / Grievance Redressal
DISPENSARIES AND MATERNITY HOMES:- There are 2 . (No.) Maternity Homes and centres catering free service to the urban poor. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of Commissioner. Functions / Services
Response time for service / grievance
Whom to Contact
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TOWN PLANNING:- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The Town Planning Officer is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.
Functions / Services
Response Time for Service / Grievance Redressal Approval of Building Plan and issue of Building Licence
How Citizens can help
Whom to contact for service deficiency
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OTHER BASIC AMENITIES
ROADS:- |
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The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.
Functions / services Construction and maintenance of roads, culverts, bridges, storm water drains.
Response time for service / Grievance redressal
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Street lights:- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Citizens cooperation solicited
Whom to contact for service deficiency
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REVENUE RESOURCES
Property Tax:- |
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Property Tax is a major revenue source for the Municipality. There are 10850(No.) property Tax assessments and the annual demand is Rs. 0.74Crores
Functions / Services
Response time for service / Grievance redressal
Citizens cooperation solicited
Whom to contact for service / complaint
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers For Forms – See chart on Forms available with information counters |
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OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZGAR YOJANA:- |
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The objectives of the scheme, implemented by the Municipality are :
1. Providing self-employment opportunity to the people living below poverty line 2. Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line 3.Imparting training to those who are selected and interested in self-employment 4.Engaging the public living below poverty line for the works taken in urban areas under Wage Employment programme. The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
Whom to contact for service deficiency
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RAIN WATER HARVESTING | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Rain water Harvesting is collection of rain water for drinking and other purposes.
Why should Rain water be saved
Method of harvesting Rain Water
Collecting of Rain water from the terrace of the Buildings a) Collecting through well b) Collecting through borewell
To harvest Rain water in open space a) Percolation / Recharge pit b) Percolation / Recharge pit with bore c) Recharge trench d) Recharge well Harvesting of Rain water from thatched and tiled house
Whom to contact for service deficiency
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E-GOVERNANCE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Web site
Website : https://www.tnurbantree.tn.gov.in/devakottai/ |
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Details of various applications / forms issued at Information Centre | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sl. No. | Details | Application fee | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 |
Application for Water Supply HSC | (Present rate to be mentioned. If it is free, it may also be mentioned. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Application for Underground Drainage Connection | NIL | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Application for approval of Building Plan | Rs. 10 /- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | 1) Application for trade licences | Rs. 2 /- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2) Application for licence under prevention of Food Adulteration Act | Rs. 2 /- | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | 1) Application for Birth Certificate | Rs. 15 /- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2) Application for Death Certificate | Rs. 10 /- | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | Property tax self assessment return – name transfer application | —- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | Application for assessment of Property tax | Rs. 75 /- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | Property Tax appeal form | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | Other Forms | Rs. 2/- | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
OTHER INSTITUTIONS AND SERVICE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sl. No. | Type of Institution | Nature of service | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
1 | Library / Reading Room | News papers, Magazines Books – Free service | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
2 | Sevai Maiyam | Getting all applications and information related to all matters | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
3 | Collection Centre | Tax & Non Tax collection | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
Name and Telephone Nos., of Chairperson, Vice-Chairperson and Councillors | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Ward No. | Name of the Councillor
(Thiru / Thirumathi) |
Telephone umber
(STD Code:- 04561) |
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2 | A.VELUSAMY | 9842172466 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
4 | M.VIGNESHWARI | 9789131910 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
5 | P.LOGESHWARI | 9750882485 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
6 | S.KAMALAKKANNAN | 9842606667 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
7 | T REVATHI | 9786448413 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
8 | S.LAVANYA | 9788756474 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
9 | R.RADHIKA | 9585413100 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
10 | M.AYYAPPAN | 9865683490 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
11 | S.PAUL AROCKIASAMY | 9003451743 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
12 | S.NIROSHA | 9597117891 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
13 | P.AKILAKUMARI | 9443831615 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
14 | R.SIVAKAMI | 9487605412 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
15 | S.ANITHA | 9342412335 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
16 | N.MUTHALAGU | 9486566812 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
17 | K.NITHIYA | 9750097797 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
18 | M.PRAKASH | 9965638485 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
19 | S.GNANAMBAL | 9597060802 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
20 | S.RETHINAM | 9486694087 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
21 | K.VADIVELMURUGAN | 9443013289 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
22 | PR.GOMATHI | 9944908328 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
23 | N.DHANALAKSHMI | 9965936542 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
24 | V.PITCHAIYAMMAL | 9943468799 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
25 | K.SUDHA | 8825503995 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
26 | S.SHEIK ABDULLAH | 9788507225 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
27 | PR.BALAMURUGAN | 9443501856 |
Telephone Nos. of key officials of the Municipality
Sl.No. | Name
(Thiru / Thirumathi) |
Telephone No. (STD Code: 04561) | |
Office | Residence | ||
1 | K.SUNDARALINGAM (Ward-01) CHAIRPERSION |
— | 9894086886 |
2 | S.RAMESH (Ward-03) VICE-CHAIRPERSION |
— | 9443095263 |
3 | Municipal Commissioner | 272298
7397382165 |
— |
4 | Municipal Engineer | 262241
7397382166 |
— |
5 | Municipal Office | 272282 | — |
In case of persistent defaults, please contact:-
Name of the Office | Phone, Fax & Email ID |
Commissionerate of Municipal Administration, Urban Administrative Building, Santhome High Road, MRC Nagar, RA Puram, Chennai – 600028 |
28411364,28549921 & 28553112 |
The Regional Director of Municipal Administration,
294, Melakkal Main Road, Kochadai, Madurai-625 016. |
0452 – 2539821
0452 – 2521154 Email: rdma.madurai@tn.gov.in |