Citizen Charter
Introduction
Tamilnadu is leading in many urban sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the state government decided to introduce ‘citizens charter’ in all the urban local bodies in g.o.ms. No. 58 maws department dated 16.4.1998. The first edition of the ‘citizens charter’ was released by all city municipal corporations and municipalities in the state in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘citizens charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound. This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.
Foreword by chairperson
We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.
we invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.
we invite greater participation, support and assistance from the citizens, which we value most.,we strive each day to improve the quality of life of our citizens.
Chairperson, Coonoor Municipal Council
Objectives
This citizens’ charter is a commitment of the to achieve a star system.
- simple
- transparent
III. accountable
- responsive
In the administration of the civic body in fulfilling the needs of the citizens of this town.
By providing all important information to the citizens about the services being delivered by the municipality.
By creating a system which will receive public grievances and redress the same qualitatively and time bound.
By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
By being fair, efficient, citizen – friendly and outcome – focused.
The municipality provides the following major services
| Water supply Sewerage Waste management Roads Drains Street lights public conveniences |
Have a photo here of any important service. |
The municipality also enforces and regulates the following activities.
- Tax administrations.
- Planning and building permission
III. Trade and other licenses
- Registration of birth and deaths
For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.
This charter lists the names of chairperson, vice-chairperson and councillors and their contact telephone numbers for better interaction of the citizens. The charter also lists out the names, designations and contact telephone numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited broadly in the following aspects:-
- Segregate wastes at source
- Do not throw waste in drains, streets
III. Deposit wastes only at specified places and dust bins
- Do not allow children to defecate in open spaces
- Avoid connecting sewerage lines to open drains
- Avoid encroachments on public places
VII. Avoid occupation of roads and footpaths with unauthorised stacking of materials
VIII. Avoid letting of waste water on to roads
|
Citizen clip arts. |
Conserve rain water and provide rain water harvesting structures in every building
Avoid leaving animals on roads and public places Avoid misuse of public places including parks, open spaces, public toilets, markets, bus stands |
Plant trees within and in front of premises, water them and nurture them to grow
Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
Avoid damage of public properties.
Ensure prompt payment of property tax, profession tax , water charges license fees and other municipal dues.
Adhere to building rules and avoid violations, unauthorized constructions
Adopt universal immunization
Complain to the right officer in time and liaise with the ward councilors.
Water supply
The municipal engineer and his team of engineers and staff are responsible for protected drinking water supply in the town. For a population of 93,921 the town requires a daily quantity of 90 lakhs mld. On an average, the per capita supply is maintained at 90 lpcd
Services / functions
| Have a photo here which will highlight the water supply service | Operation and maintenance of head works for water supply and distribution of drinking water to house holds and public stand posts
Sanctioning new house service connection Conveyance and distribution of water for private and public uses. |
Billing and collection of water charges
Creating awareness among people to conserve water and instal rain water harvesting structures
Response time for complaints
| Details | Time schedule / response |
| I. Water supply :
(subject to availability of sanctioned strength of hscs.) 1.a) issue of application for new water supply house service connection |
At the information centre on all working days on the spot |
| B) receipt of filled applications with fees | At the information centre on all working days |
| C) issue of acknowledgement | On the spot |
| D) intimation to the applicant on rectification of defects noticed in the application | Within one week |
| E) after rectification of defects, issue of notice / chalan for remittance of fees for water supply connection | 15 days |
| F) effecting water supply house service connection | 30 days from the receipt of application |
| II complaints / defects :
1. Replacement of defective meter |
15 days |
| 2. Rectification of pollution in drinking water supply | Within 24 hours |
| 3. Arresting of leakage of water in the mains | Within 24 hours |
| 4. Minor repairs | 2 days |
| 5. Major repairs | 3 days |
| 6. Repairs to public fountain | 2 days |
| 7. Deficiency in chlorinating | 24 hours |
| 8. For prevention of fire | At once |
| Iii. Special demand:
1. Supply of water through lorry tanker |
Within 24 hours, if piped water supply is interrupted |
| 2. Supply of water through lorry for marriage / festival | 3 – 5 days |
Needed cooperation from citizen
Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
Do not draw water unauthorisedly or through installation of pumps in municipal connection
Get the repairs attended after proper intimation to corporation and under the supervision of municipal engineering staff
Pay water charges and other dues promptly and avoid disconnection
Conserve rain water and instal rain water harvesting structures in all buildings.
Keep the tap closed both in house and in public stand post to avoid pollution
Report water leakage, theft as a public service
Do not tamper with water supply connection or meters
| Details | Designation | Phone no. | Timings |
| Initial complaint | Asst. Engineer | 2230301 | 8.30 a.m. To 5.00 p.m. |
| Second contact | Municipal Engineer, | 2230301 | 3.00 p.m. To 6.00 p.m. |
| Third contact (if the defect continues) |
Municipal commissioner | 2230201
|
3.00 p.m. To 6.00 p.m. |
Sewerage
The municipal engineer and his team of engineers and staff are entrusted with the responsibility of maintaining this service.
Functions / services
Functions / services
| Have a photo here | Operation and maintenance of installations relating to sewerage system
Sanctioning of new house hold sewerage connections and maintenance of house hold connections Maintenance of sewerage treatment plant and sewerage farms |
Cleaning of septic tanks
- Revenue collection
- Response time for complaint redressal
III. Underground sewerage connection
| Details | Time schedule |
| I. Sewerage connection
1.a) issue of application from |
At the information centre on all working days on the spot |
| B) receipt of filled in application with fees | At information centre on all working days on the spot |
| C) issue of acknowledgement | On the spot |
| D) intimation to the applicant on rectification of defects noticed, if any, in the application | 7 days |
| E) after rectification of defects, issue of notice / chalan for remittance of fees for drainage connection | 7 days |
| F) remittance of fees / issue of receipt | At the information centre |
| G) new connection commissioning | 15 days |
| 2. Complaints of blockage / leakage of drainage | 24 hours |
| 3. Rectification of defects in drainage connection | 2 days |
| 4. Replacement of missing manhole lid | 48 hours |
Septic tank cleaning
| Details | Time schedule |
| 1. Receipt of application / remittance of fees
Cleaning of septic tank |
At the information centre on the spot |
Needed cooperation from citizens
- Do not throw other waste including animal waste and debris into the sewage lines
- Do not connect sewage outlets to public open drains or roadsides
III. Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
- Do not tamper with sewage connections
- Pay tax and service charges promptly
- Avoid environment pollution or nuisance due to your facility
Whom to contact for service deficiency
| Details | Name and designation | Phone no. | Timings | |
| Initial complaint | sanitary inspector
|
2230501 | 7.00 a.m. To 5.00 p.m. | |
| contact (if the defect continues) |
Municipal commissioner | 2230201 | 3.00 p.m. To 5.00 p.m. | |
Health and sanitation
Solid waste management
The waste management in the town is entrusted with the municipal health officer and a team of sanitary workers the aim of the municipality is 100% collection of garbage generated in the town daily.
Functions / services
Daily street cleaning and transportation of waste
Night sweeping in bus stands and market places
Disposal of waste collected through various methods
Removal of debris and construction wastes
Special conservancy arrangements during festivals and other important occasions attracting large number of people
Bulk clearance of wastes in special premises like kalyanamantapams, hotels etc.,
Maintenance and cleaning of public toilets, urinals on a daily basis
Removal of dead animals
Fee collection
Response time for redressal of grievance
Waste management
| Sl. No. | Details | Time schedule |
| 1 | Cleaning of streets and road | Monday, wednesday, thurs day, friday, saturday 7.00 a.m. To 11.30 a.m. And 2.30 p.m. To 5.30 p.m. At all places (subject to change in respective municipality)
2. Tuesday and sunday 7.00 a.m. To 11.30 a.m. |
| 2 | Market and bus-stand places | As above |
| 3 | Collection and removal of garbage | Daily |
| 4 | Cleaning of public toilets, urinals | Daily |
| 5 | Complaints regarding non-removal of garbages | 24 hours |
| 6 | Removal of dead animals | 24 hours |
| 7 | Complaints regarding non-sweeping of roads | 24 hours |
| 8 | Complaints regarding removal of debris | 3 hours from intimation |
| 9 | Complaints regarding removal of blockages in public toilets | 24 hours |
Needed cooperation from citizens
Do not throw wastes into open drains or streets
Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
Segregate house hold wastes as per guidelines
Report non-clearance of garbage / debris to the designated authorities
Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
Pay administrative charges and fees promptly
Birth and death registration and issue of extract
Under the registration of births and deaths act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this municipality:-
| 1. Municipal commissioner
2. Municipal commissioner 3. Sanitary inspector |
Custodian of records
Chief registrar for the town Registrar |
Service / functions
| Have a photo here of computerised registration counter | Birth registration
Death registration Issue of extract of birth register Issue of extract of death register Application via online (** where applicable) |
Response time for services / grievances
| Details | Rate of fees (fill up this column for all items) | Time schedule |
| Registration of birth
From the date of birth 1. Within 21 days |
On the spot | |
| 2. From 21 days upto 30 days | Rs.2/- | On the spot |
| 3. From 30 days upto 1 year | Rs. 5/- | 7 days |
| 4. More than 1 year (with court order) | Rs. 10/- | 7 days |
| I. Registration of child’s name in the birth register | On the spot | |
| 1. From the date of birth
upto 1 year |
3 days | |
| 2. More than 1 year | Rs. 2/- | 7 days |
| Ii. Registration of death
from the date of death 1. Within 21 days |
On the spot | |
| 2. From 21 days upto 30 days | Rs.2/- | On the spot |
| 3. From 30 days upto one year | Rs. 5./- | 7 days |
| 4. More than 1 year (with court order) | Rs.10/- | 7 days |
| Iii. Birth / death certificates
Remittance of fees for first copy |
Rs.5/- |
3. Days |
| Additional copy / each additional copy | Rs.5/- | 3. Days |
Needed cooperation from citizens
Register birth immediately after birth
Name the child, preferably before registration
Informants for registration should be responsible persons who could give correct personal information to avoid problems later
Register death immediately after occurrence
Informants should be responsible persons who could give correct personal information
Avoid nick names or alias names in giving information both for the birth and death
Insist on giving details to the hospital where delivery occurs for registration and a copy of the report forwarded to the registration authority
For extracts give correct details and pay the required fees for copies and search fees
Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
If it is through messenger, give a specific written authorisation to collect the extract
Do not insist on recording “cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Prevention of food adulteration
The health officer / sanitary officer of the municipality and his team of food inspectors are entrusted with the responsibility of enforcement of the “prevention of food adulteration act” within the municipal limit. The trades / traders handling food articles are also licensed.
Functions / services / enforcement
Have a watch over the sale of food articles within the territory
If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
Issue licence for trades under the act after verification and collection of fees
Create awareness among people and traders
Response time for service / grievance redressal
| Details | Time schedule |
| 1. Issue of application form | At information centre on all working days on the spot |
| 2. Receipt of application with fees | At information centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of license | 45 days |
| 6. Belated remittance of fees | 100 % penalty |
Renewal of license
| Issue of application form | At information centre on all working days on the spot |
| Receipt of application / remittance of fees | At information centre on the spot |
| Renewal of license | Within 45 days |
Citizens cooperation solicited
Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
Traders may inform suspected adulterated food articles in circulation
Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
Insist on license card from the authorities, if not issued within 45 days
Citizens may report adulterated food staff under circulation to municipal authorities, as it may save a valuable life.
Other trades licensing
These are normally called “dangerous and offensive trades” the municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the municipality.
- Municipal commissioner
- Municipal Health officer
III. Sanitary inspector
Functions / services
Notify the trades, which need license together with the rate of license fees
Field verification and issue of license / or renewed license
Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
Fixation of rate of license fee and collection including belated fees
Response time for service / grievance redressal
| Details | Time schedule |
| 1. Issue of application form | At information centre on all working days on the spot |
| 2. Receipt of application with fees | At information centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of license | 45 days |
| 6. Belated remittance of fees | 100 % penalty |
Renewal of license ( end of february, every year)
| Issue of application form | At information centre on all working days on the spot |
| Receipt of application / remittance of fees | At information centre on the spot |
| Renewal of license | Within 45 days |
Citizens cooperation solicited
Avoid unauthorised running of trades or machineries without license
Adhere to the license conditions scrupulously
Obtain licence / renewal of licence without omission and promptly
Remit the fees due promptly
Do not encroach foot paths, streets by show casing the materials outside the shop
Immunisation
This municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation. The health officer or commissioner of the municipality and his team of doctors and para-medical staff are entrusted with the responsibility for immunisation programs
Functions / service
| photo | Field survey and extension work by para medical staff
Regular immunisation at designated places Special nation-wide programmes on immunisation Creating awareness among people for timely immunisation |
Response time for service / grievance
Details Time Schedule
Vaccination to public :every wednesday of a week
Vaccination for specific disease :on the spot, at the concerned centres
Polio vaccination : every wednesday
Certificate of vaccination :two days
How can the citizens help
Adhere to immunisation schedule for your children
Contact municipal authorities in case of any out break of dangerous diseases
Dispensaries and maternity homes
There are 3 (no.) Dispensaries and 3 (no.) Maternity homes and centres catering free service to the urban poor. They are managed by medical officers and other para medical staff. They are under the overall supervision of commissioner.
Functions / services
Providing maternity and child care
Providing help and advice on family welfare issues
Immunisation and vaccination
Disease preventive and curative measures
Creating awareness for hygiene and immunisation
Response time for service / grievance
| Details | Time schedule |
| 1. Service maternity | Daily except sundays |
| 2. Dispensary | Daily except sundays |
| 3. Advise on family welfare | Daily except sundays |
Town planning
The town planning officer is entrusted with the responsibility of town planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by local planning authority headed and the building permission is granted by the commissioner.
Functions / services
Granting permission for construction or alteration of building
Lay out / sub division plan approval
Action against unauthorised constructions, violation and encroachments
Preparation of master plan and other development plans and their enforcement
Response time for service / grievance redressal
Approval of building plan and issue of building licence
| Sl. No. | Details | Time schedule |
| 1 | Issue of application forms / remittance of fees | At the information centre on all working days – atonce |
| 2 | Issue of acknowledgement | At the information centre-atonce |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / chalan for remittance of fees for building license | Within a week |
| 6
|
Issue of building licence: | 30 days |
| 7 | Renewal of building licence | 15 days |
| 8 | Plot sub division approval | 30 days |
| 9 | License to licensed surveyors | 30 days |
| 12 | Demolition of unauthorised construction on public property | 15 days |
| 11 | Demolition of dangerous structures | 30 days |
| 12 | Removal of encroachment in roads and municipal properties | 15 days |
How citizens can help
Cooperation with enforcement staff
No unauthorised construction or addition / alteration in the premises
start construction only after getting an approved plan
Do not buy plots for construction in unapproved layouts
Layout developers to hand over road, drains and other infrastructure to the municipality after completion and before selling plots
Follow the building rules, development control rules and other regulations
Report illegal constructions, dangerous constructions
Avoid encroachments on public property and ensure foot paths are clear
Other basic amenities-Roads, street lights
Roads
The municipal engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to municipality within the municipal limit.
Functions / services
Construction and maintenance of roads, culverts, bridges, Strom water drains.
| Photo | Repairs to potholes and bad patches
Resurfacing the roads Widening and improvement of existing roads Repairs and maintenance of foot paths Maintenance of street furniture including street lights |
Provision of parking facilities
Permitting display of advertisements
Maintenance of traffic islands
Maintenace of side drains, avenue trees,
Flood control measures to reduce damage
Response time for service / grievance redressal
| Sl. No. | Details | Time schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Removal of encroachments causing hindrance to traffic | 3 days |
| 6 | Replacing of missing manhole lids on the drains | 3 days |
| 7 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 8 | If not removed by the owner, removal by municipality on collection of expenses | 1 week |
| 9 | Removal of water stagnation | 24 hours |
| 10 | Removal of drain blockage emergency
Normal |
24 hours
3 days |
Street lights
| Sl. No. | Details | Time schedule |
| 1 | Repairs to non-burning of street lights at main roads / streets | 2 days |
| 2 | Repairs of street lights at inner street | 2 days |
Citizens cooperation solicited
Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
Do not dump debris and garbage in street margins
Avoid encroaching roads / streets
Avoid cutting roads without permission
Do not allow house hold waste water to flow into the streets
Do not throw garbage into drains
Do not connect sewer lines to public drains
Report water stagnations, missing manholes, damaged lights, light poles
Maintain avenue trees in front of premises
Revenue resources-Property tax
Property tax is a major revenue source for the municipality. There are 17,003(nos.) Property tax assessments and the annual demand is rs. 434 lakhs.
Functions / services
Determining rate of tax and dividing zones for the purpose
Assessment of tax on all new constructions and additional tax for additional constructions ensuring filling up of self assessment returns by owners
Collection of tax
Transfer of title to properties
Response time for service / grievance redressal
| Sl. No. | Details | Time schedule |
| A | Assessment of property tax : | |
| 1 | Information regarding the assessment of property tax | At information centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information centre on the spot |
| 3 | Application for inclusion in the assessment register
|
At information centre on the spot |
| 4 | Assessment order for new and improvement to the existing building
|
20 days |
| B) | Name transfer | |
| Issue of form / acknowledgment | At information centre on the spot | |
| Issue of orders | 15 days | |
| (a) & (b) | Issue of certified copies | |
| 1 | Receipt of forms and issue of acknowledgment | On the spot at information counter |
| 2 | Receipt of fees | At information centre on the spot |
| 3 | Issue of copies | 7 days |
| C) | Settling tax complaints | 15 days |
| (note : if any facility had been made on line the information may be furnished here suitably altering the details and time schedule | ||
| D) | Vacancy remission | 30 days |
Citizens cooperation solicited
Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
Pay tax promptly without leaving any arrears.
Insist on getting receipt for payment
Avoid paying tax in installments
Whom to contact for service / complaint
| Details | Name and designation | Phone no. | Timings |
| Initial complaint | Revenue inspector
|
2230201 | 10.00 a.m. To 5.00 p.m. |
| Second contact | Revenue officer | 2230201 | 3.00 p.m. To 5.00 p.m. |
| Third contact
(if the defect continues) |
Municipal commissioner | 2230201 | 3.00 p.m. To 5.00 p.m. |
for profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers
For forms – see chart on forms available with information counters
Other services
Swarnajayanthisaharirozgaryojana
The objectives of the scheme, implemented by the municipality are :
Providing self-employment opportunity to the people living below poverty line
Providing financial assistance for the economical development of women and children groups in urban areas below poverty line
Imparting training to those who are selected and interested in self-employment
engaging the public living below poverty line for the works taken in urban areas under wage employment programme.
The people below poverty line may submit applications to the municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
| Sl. No. | Details | Time schedule |
| 1 | Receipt of application form | In the information counter – on the spot |
| 2 | Submission of application | In the information counter – on the spot |
| 3 | Recommendation to banks for assistance under the scheme | 30 days |
| 4 | Imparting training to eligible candidates | 15 days |
Whom to contact for service deficiency
| Details | Name and designation | Phone no. | Timings |
| Initial complaint | community organisers | 2230201 | 9.00 a.m. To 5.00 p.m. |
| Second contact | Town planning officer | 2230201 | 10.00 p.m. To 5.00 p.m. |
| Third contact
(if the defect continues) |
Municipal commissioner | 2230201 | 3.00 p.m. To 5.00 p.m. |
Rain water harvesting
Rain water harvesting is collection of rain water for drinking and other purposes.
Why should rain water be saved
To meet water demand for domestic use
To raise the ground water level
To improve the quality of ground water
To prevent infiltration of sea water in nearby areas of sea shore.
Method of harvesting rain water
Rain water can be harvested by two methods.
Rooftop harvesting
Surface run off harvesting
Rain water from roof top can be straight away let into wells / borewells
Rain water in the open spaces can be collected adopting various rain water harvesting methods
Collecting of rain water from the terrace of the buildings
Collecting through well
Collecting through borewell
To harvest rain water in open space
Percolation / recharge pit
Percolation / recharge pit with bore
Recharge trench
Recharge well
Harvesting of rain water from thatched and tiled house
Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
Rain water can be collected on the thatched roof by using polyphone sheets
Rain water collected through filter can be stored in a tank or existing sump
Approximately it costs rs. 800 to rs. 1000 (excluding storage tank)
Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.
Whom to contact for service deficiency
| Details | Name and designation | Phone no. | Timings |
| For demonstration | Town planning inspector | 2230301
|
2.30 p.m. To 5.00 p.m. |
| For installation | Asst. Engineer | 2230301 | 2.30 p.m. To 5.00 p.m. |
E-governance
In this municipality data relating to property tax, water charges and non-tax items have been computerized
Property tax, water charges and non-tax items are collected through computerised service centers / certain banks.
Computerised service centres are functioning on all working days from 10.00 a.m. to 5.p.m. so as to enable the public to remit the tax directly in the municipality.
Public can ascertain the details of property tax dues etc., from the computerised service centers during the working hours.
Birth & death certificates are issued through computer service centers
Web site
Public can get general information of the municipality
Public can have the details of all activities of municipality through the website
Details of various applications / forms issued at information centre
| Sl. No. | Details | Application fee |
| 1 | Application for water supply hsc | Rs. 25/- from the information centre |
| 2 | Application for approval of building plan | Rs.10/- from the information centre |
| 3 | Application for trade licences | Rs.10/- from the information centre |
| Application for licence under prevention of food adulteration act | Rs.10/- from the information centre | |
| 4 | 1) application for birth certificate | Rs.5/- from the information centre |
| 2) application for death certificate | Rs.5/- from the information centre | |
| 6 | Property tax self assessment return – name transfer application | Rs.10/- from the information centre |
| 7 | Application for assessment of property tax | Rs.10/- from the information centre |
| 8 | Property tax appeal form | — |
| 9 | Other forms | Collect from the information centre |
Other institutions and service
| Sl. No. | Type of institution | Nature of service |
| 2 | Sevaimaiyam | Information for the section details |
| 3 | … |
Telephone nos. of key officials of the Municipality
| Sl. No. | Name | Telephone Number | |
| Office | Residence | ||
| 1 | Municipal Commissioner | 2230201 | 2230701 |
| 2 | Municipal Engineer | 2230301 | 2230501 |
| 3 | Municipal Health Officer | 2230301 | – |
| 4 | Town Planning Officer | 2230301 | – |
| 5 | Municipal Manager | 2230301 | – |
| 6 | Revenue Officer | 2230301 | – |
| 7 | Accountant | 2230301 | – |
In case of persistent defaults, please contact
Regional Director of Municipal Administration, Tirupur.
Phone No. 0421 – 2200308
Commissioner of Municipal Administration, Chennai – 5
Phone No. 044 – 28410363, 28410364