CHIDAMBARAM MUNICIPALITY
Citizen Charter
- Introduction
- Foreword by Chairperson
3. Objectives
- About us
- Water Supply
- Sewerage
- Health and Sanitation
- Birth and Death Registration and Issue of Extract
- Prevention of Food Adulteration
- Other Trades Licensing
11. Immunisation
- Dispensaries and Maternity Homes
- Town Planning
- Roads, Street Lights
- Revenue Resources
- Swarna Jayanthi Sahari Rozgar Yojana
- Rain Water Harvesting
- E-Governance
19. Other Institutions and Services
20. Name And Telephone Nos., Of Chariperson,
Vice-Chairperson and Councillors
- Telephone Nos. of Key Officials
INTRODUCTION
Tamilnadu is leading in many Urban Sector reforms. As part of its commitment to enhance the responsiveness and effectiveness of the civic services rendered by the urban local bodies, the State Government decided to introduce ‘Citizens Charter’ in all the urban local bodies in G.O. Ms. No. 58 MAWS Department dated 16.4.1998. The first edition of the ‘Citizens Charter’ was released by all city municipal corporations and municipalities in the State in the year 1998-1999. It has improved the transparency and effectiveness of the local body administration. Based on the experience gained over the past few years and the feedback, it has been decided to bring this second edition of the ‘Citizens Charter’ with improved information to citizens to make every citizen’s interaction with the civic body easy, simple, hassle free and efficient and also ensuring accountability and transparency.
This charter documents the citizen’s entitlement to municipal services, quality of services, quick access to information, stages to redressal of grievances and time bound.
This charter also documents, apart from what we can offer the citizens, what the citizens can do to help us serve them better and what can be achieved if both of us join together.
FOREWORD BY CHAIRPERSON
| The Municipal Council of Chidambaram has adopted this second edition of citizen charter in its resolution No. dated with renewed commitment to provide efficient and prompt civic services to the citizens and with the fond hope that on their part, the citizens would respond and reciprocate in a positive way. | |
We consider this as a charter of responsibilities for us in the Municipality, both elected representatives and officials, to make a sound and responsive administration to make the town clean, green and most livable for the citizens.
The first edition of the citizen charter was only to give specific information to the people of this town on ensuring quick response to their needs and redressal of certain grievances. Now, we are introducing on line complaint system for certain services and a three – step normal complaint redressal system for all other services to ensure quick and efficient redressal of grievances in a time bound manner.
Innovative Measures to improve the Civic Services:
The resources of the local bodies need to be augmented for improving and sustaining the system offering some minimum level of service through appropriate mechanism. Some of the problems afflicting the sectors are: Poor maintenance, higher maintenance bill, poor revenue collection, leakage and pilferage due to mushrooming growth of slums and illegal connection etc., It is important to know the capacity of the local bodies and their importance in provision of infrastructure.
The following innovative measures are to be taken up
- Execution and maintenance of Water Supply Schemes and perennial
supply of drinking water to the public.
- Construction and maintenance of roads, culverts and drains;
- Protection of public ponds and fountains’;
- Maintenance of sewerage and drainage systems;
- Maintenance of public places such as Bus stand, Markets etc.,
- Maintenance of Public Health activities, modern changes in the
Solid Waste Management system:
- Construction and maintenance of parks, gardens, traffic island etc.,
- Regulation of boarding and advertisements.
- Operation and maintenance of public burial and burning grounds.
- Installation and maintenance of street lights.
We shall acknowledge on the spot all complaints, returns, declarations, applications, intimations and all communications from the citizen.
We invite citizens to use this charter to ensure better standards of service and bring to the notice of the concerned authorities, as listed, any failure or non-compliance of citizens charter.
We invite greater participation, support and assistance from the citizens, which we value most.
We strive each day to improve the quality of life of our citizens.
OBJECTIVES
This Citizens’ Charter is a commitment of the to achieve a STAR system.
Simple
Transparent
Accountable
Responsive
in the administration of the civic body in fulfilling the needs of the citizens of this town.
¨ By providing all important information to the Citizens about the services being delivered by the Municipality.
¨ By creating a system which will receive public grievances and redress the same qualitatively and time bound.
¨ By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties to the community.
¨ By making each citizen’s interaction with us easy, simple, hassle-free and efficient, while ensuring accountability and transparency.
¨ By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
¨ By being fair, efficient, citizen – friendly and outcome – focused.
ABOUT US
The Municipality was constituted in the year 1873 and was subsequently upgraded as Selection Grade Municipality from 1998 It has a population of 58968 (2001 census) and an extent of 4.80 Sq. Km., The town is divided into 33 wards.
The Municipal Council comprising of 33 ward councillors is headed by Chairperson, who is elected by voters of the town. The councillors elect a Vice-Chairperson among them.
The executive wing is headed by a commissioner and She is assisted by a team of officials like Municipal Health Officer, Municipal Engineer, Manager, and other officers.
Chidambaram Town is in the District Headquarters of Cuddalore District. It is located 240 KM South West of Chennai.
The Municipality provides the following major services
| 1) Water Supply
2) Sewerage 3) Solid Waste Management 4) Roads 5) Drains 6) Street Lights 7) Public Conveniences |
The Municipality also enforces and regulates the following activities.
1) Tax administrations.
2) Planning and Building permission
3) Trade and other licenses
4) Registration of Birth and Deaths
For each of the above services and activities, this charter provides information about the details of services offered, response time for rendering the services or redressing grievances, whom to complain in case of default for providing the required services and how a citizen can help.
This charter lists the names of Chairperson, Vice-Chairperson and Councilors and their contact Telephone numbers for better interaction of the citizens. The Charter also lists out the names, designations and contact Telephone numbers of key officials dealing with major issues.
The co-operation of the citizens is solicited broadly in the following aspects:-
¨ Segregate wastes at source
¨ Do not throw waste in Drains, streets
¨ Deposit wastes only at specified places and dust bins
¨ Do not allow children to defecate in open spaces
¨ Avoid connecting sewerage lines to open drains
¨ Avoid encroachments on public places
¨ Avoid occupation of roads and footpaths with unauthorized stacking of materials
¨ Avoid letting of waste water on to roads
| ¨ Conserve rain water and provide rain water harvesting structures in every building
¨ Avoid leaving animals on roads and public places ¨ Avoid misuse of public places including parks, open spaces, public toilets, markets, Bus stands |
¨ Plant trees within and in front of premises, water them and nurture them to grow
¨ Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard
¨ Avoid damage of public properties.
¨ Ensure prompt payment of property tax, profession tax , Water charges license fees and other Municipal dues.
¨ Adhere to Building Rules and avoid violations, unauthorized constructions
¨ Adopt universal immunization
¨ Complain to the right officer in time and liaise with the ward councilor.
Need for Public Cooperation and participation
The Government has implemented various schemes to improve the Infrastructure and Civic Services of the Public. Some of the Schemes need public participation and cooperation for successful implementation. For provision of better services the public have to look forward to adopt the mechanism and also realize their responsibilities.
- Solid Waste Management system is the latest scientifically accepted
system in removal of garbage. The implementation of the system is
very essential to maintain the public health conditions. Public aware-ness, co operation and participation are essential for the successful, implementation of the schemes.
Economic usage of drinking water and avoid wastage’s etc.,
Maintenance of public convenience with good hygienic condition.
WATER SUPPLY
The Municipal Engineer and his team of Engineers and Staff are responsible for protected drinking water supply in the town. For a population of 58968 the town requires a daily quantity of 5.3 Mld . On an average, the per capita supply is maintained at 61 Lpcd.
Services / Functions
| ¨ Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts
¨ Sanctioning new House service connection ¨ Conveyance and distribution of water for private and public uses. |
¨ Billing and collection of water charges
¨ Creating awareness among people to conserve water and instal Rain Water Harvesting structures
Response Time for Complaints
| Details | Time Schedule / Response |
| I. Water Supply :
(Subject to availability of sanctioned strength of HSCs.) 1.a) Issue of application for new water supply house service connection |
At the Information Centre on all working days on the spot |
| b) Receipt of filled applications with fees | At the information centre on all working days |
| c) Issue of acknowledgement | On the spot |
| d) Intimation to the applicant on rectification of defects noticed in the application | Within one week |
| e) After rectification of defects, issue of notice / chalan for remittance of fees for water supply connection | 15 days |
| f) Effecting Water Supply House service connection | 30 Days from the receipt of application
|
| II Complaints / Defects :
1. Replacement of defective meter |
15 days |
| 2. Rectification of pollution in drinking water supply | Within 24 Hours |
| 3. Arresting of Leakage of water in the mains | Within 24 hours |
| 4. Minor repairs | 2 days |
| 5. Major repairs | 3 days |
| 6. Repairs to hand pumps | 3 days |
| 7. Repairs to public fountain | 2 days |
| 8. Repairs to India Mark 2 pumps / Bore wells | 7 days |
| 9. Deficiency in chlorinating | 24 hours |
| 10. For prevention of Fire | At once |
| III. Special Demand:
1. Supply of water through lorry Tanker |
Within 24 hours, (if piped water supply is not interrupted) |
| 2. Supply of water through lorry for Marriage / Festival | 3-5 days |
Needed Cooperation from Citizen
¨ Avoid wastage of water. Do not use drinking water for gardening and other similar purposes
¨ Do not draw water unauthorisedly or through installation of Motor pumps in municipal connection
¨ Get the repairs attended after proper intimation to Municipality and under the supervision of Municipal Engineering Staff
¨ Pay water charges and other dues promptly and avoid disconnection
¨ Conserve rain water and instal Rain Water Harvesting structures in all buildings.
¨ Keep the tap closed both in house and in public stand post to avoid pollution
¨ Report water leakage, theft as a public service
¨ Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
Details |
Designation and timings |
| ¨ Initial complaint
¨ Second contact
© Third contact
(if the defect continues) |
Sanitary Inspector
Manager Municipal Engineer
Third Contact Mpl. Commissioner Commissioner Office: 223010 Res 222240 Cell
|
SEWERAGE The Municipal Engineer and his team of Engineers and staff are entrusted with the responsibility of maintaining this service.
FUNCTIONS / SERVICES
| ¨ Operation and maintenance of installations relating to sewerage system
¨ Sanctioning of new house hold sewerage connections and maintenance of house hold connections ¨ Maintenance of sewerage Lagoon and sewerage farms |
| ¨ Cleaning of Septic Tanks
¨ Revenue Collection
|
Response Time for Complaint Redressal
Underground Sewerage Connection
| Details | Time Schedule |
I. Sewerage Connection1.a) Issue of application form |
At the Information centre on all working days on the spot |
b) Receipt of filled in application with fees |
At information centre on all working days on the spot |
sc) Issue of acknowledgement |
On the spot |
d) Intimation to the applicant on rectification of defects noticed, if any, in the application |
7 days |
e) After rectification of defects, issue of notice / chalan for remittance of fees for drainage connection |
7 days |
f) Remittance of fees / issue of receipt |
At the Information Centre |
g) New Connection Commissioning |
15 days |
2. Complaints of Blockage / Leakage of drainage |
24 hours |
3. Rectification of defects in Drainage connection |
2 days |
4. Replacement of missing manhole lid |
24 hours |
II Septic Tank Cleaning
Details |
Time Schedule |
1. Receipt of Application / Remittance of fees |
At the Information centre on the spot |
2. Cleaning of Septic Tank |
Within 2 days |
Needed Cooperation from Citizens
¨ Do not throw other waste including animal waste and debris into the sewage lines
¨ Do not connect sewage outlets to public open drains or roadsides
¨ Adhere to safety measures before entrusting cleaning of septic tanks etc to private persons
¨ Do not tamper with sewage connections
¨ Pay tax and service charges promptly
¨ Avoid environment pollution or nuisance due to your facility
Whom to Contact for Service Deficiency
Details |
Designation and timings |
| ¨ Initial complaint
¨ Second contact
© Third contact (if the defect continues) |
.. Assistant Engineer
MunicipalEngineer
Municipal Commissioner Office: Phone.No.223010. . Residence Phone No.222240
|
HEALTH AND SANITATION
Solid Waste Management
The waste management in the town is entrusted with the .Sanitary Inspectors and a team of Sanitary Workers. The aim of the Municipality is 100% collection of garbage generated in the town daily.
Total No. of Wards 33
No. of assessed houses 9875
Personnel engaged
No. of vehicles available Power Tiller — 1
Mini Lorry — 3, Lorry — 2
Garbage generated MT/ day — 31 MT, Water lorry –1
Daily volume garbage cleared MT / day — 30 MT, Sullage lorry — 1
Functions / Services
¨ Daily street cleaning and transportation of waste
¨ Night sweeping in Bus stands and market places
¨ Disposal of waste collected through various methods
¨ Removal of debris and construction wastes
¨ Special conservancy arrangements during festivals and other important occasions attracting large number of people
¨ Bulk clearance of wastes in special premises like Kalyana mandapams, Hotels etc.,
¨ Maintenance and cleaning of public toilets, urinals on a daily basis
¨ Removal of dead animals
- Fee collection
Response Time for Redressal Of Grievance
Waste Management
| Sl. No. |
Details |
Time Schedule SUNDAY |
| 1 | Cleaning of Streets and Road | Monday to Saturday from 6.00 a.m. to 10.00 a.m. from 2.00 p.m. to 5.00 p.m. at all places Except Wedness day and Sunday half day |
| 2 | Market and Bus-stand places | From 9.00 p.m to next day 4.00 a.m |
| 3 | Collection and removal of Garbage | Daily |
| 4 | Cleaning of public toilets, urinals | Daily |
| 5 | Complaints regarding non-removal of garbages | 24 Hours |
| 6 | Removal of dead animals | 24 Hours |
| 7 | Complaints regarding non-sweeping of roads | 24 Hours |
| 8 | Complaints regarding removal of debris | 3 days from intimation |
| 9 | Complaints regarding removal of blockages in Public Toilets | 24 Hours |
Needed Cooperation from Citizens
¨ Do not throw wastes into open drains or streets
¨ Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff
¨ Segregate house hold wastes as per guidelines
¨ Report non-clearance of garbage / debris to the designated authorities
¨ Keep your premises clean. Remove bushes and shrubs then and there. Prune trees abutting main streets and avoid obstruction to traffic and people’s movement
¨ Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins
¨ Pay administrative charges and fees promptly
Whom to Contact for Service Deficiency
Details |
Designation and timings |
| ¨ Initial complaint
¨ Second contact
¨ Third contact (If the deficiency persists) |
Sanitary Inspector Asst Engineer
MunicipalEngineer AsstEngineer
MunicipalCommissioner Office: 223010 Res: 222241
|
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act., the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this Municipality:-
| 1. Sanitary Inspector I
2. . Sanitary Inspector II 3. . Sanitary Inspector III |
Custodian of Records upto one year.
One year. Registrar. |
Three Sanitary Inspectors are available in the Municipal Office premises to register Birth and Death cases and they register the Birth and Death cases on production of valid reports from the Medical Officers of Government and Private Hospitals in the concerned Sanitary Divisions.
Service / Functions
| ¨ Birth Registration
¨ Death Registration ¨ Issue of extract of Birth Register ¨ Issue of extract of Death Register
|
Response Time For Services / Grievances
Details |
Rate of fees (Fill up this column for all items) | Time Schedule |
Registration of BirthFrom the Date of Birth 1. Within 14 days |
Rs.15.00 |
At once |
2. From 15 days upto 30 days |
Rs.15.00 | At once |
3. From 30 days upto 1 year |
Rs.15.00 | 7 days |
4. More than 1 year (with court order) |
Rs.75.00 | 7 days |
| I. Registration of Child’s Name in the Birth Register | At Once | |
1. From the date of Birth upto 1 year |
Rs.10.00 | 3 days |
2. More than 1 year |
Rs.10.00 | 7 days |
II. Registration of DeathFrom the date of death 1. Within 7 days |
Rs.15.00 |
At once |
2. From 7 days upto 30 days |
Rs.15.00 | At once |
3. From 30 days upto one year |
Rs.15.00 | 7 days |
4. More than 1 year (with Court Order) |
Rs.75.00 | 7 days |
III. Birth / Death CertificatesRemittance of fees for First copy |
Rs.15.00 |
— days |
Additional copy / each additional copy |
Rs.15.00 | — days |
Needed Cooperation from Citizens
¨ Register Birth immediately after birth
¨ Name the child, preferably before registration
¨ Informants for Registration should be responsible persons who could give correct personal information to avoid problems later
¨ Register death immediately after occurrence
¨ Informants should be responsible persons who could give correct personal information
¨ Avoid nick names or alias names in giving information both for the Birth and Death
¨ Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority
¨ For extracts give correct details and pay the required fees for copies and search fees
¨ Inform the mode by which you would like to receive the extract – through mail or in person or through messenger
¨ If it is through Messenger, give a specific written authorisation to collect the extract
¨ Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the information is entered in the main register of deaths.
Whom To Contact For Deficiency Of Service
Details |
Designation and timings |
| First complaint
Second contact
Third contact |
Assistant, Information centre
Manager Off:222231
Commissioner Off: 223010 Res: 222240
|
PREVENTION OF FOOD ADULTERATION
The Health officer / sanitary officer of the Municipality and his team of Food Inspectors are entrusted with the responsibility of enforcement of the “Prevention of Food Adulteration Act” within the Municipal limit. The trades / traders handling food articles are also licensed.
Functions / Services / Enforcement
¨ Have a watch over the sale of food articles within the territory
¨ If there are complaints or suspicion take samples of the food and send it to laboratory of analysis
¨ If found adulterated, prosecute the offender in a court of law and pursue, so that it will act as a deterrent
¨ Issue licence for trades under the Act after verification and collection of fees
¨ Create awareness among people and traders
Response Time for Service / Grievance Redressal
Details |
Time Schedule |
| 1. Issue of Application Form | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25% Penalty |
Renewal of License
| Issue of application form | At Information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
¨ Traders should avoid selling adulterated food articles or articles which are not safe for consumption, as a service to the people
¨ Traders may inform suspected adulterated food articles in circulation
¨ Traders to obtain municipal license or renew license without fail at the appropriate time paying the prescribed fee
¨ Insist on license card from the Authorities, if not issued within 45 days
¨ Citizens may report adulterated food staff under circulation to municipal Authorities, as it may save a valuable life.
Whom To Contact for Deficiency Of Service
Details |
Designation and timings |
| First complaint
Second contact
Third contact |
Asst. Information centre
Manager off :222231 Commissioner Off : 223010 Res : 222240
|
OTHER TRADES LICENSING
These are normally called “Dangerous and offensive Trades” The Municipality regulates and issues licenses for using any premises within the town for running trades and installation of machineries therefor. The responsibility for regulation and issue of license is entrusted with the following officials of the Municipality.
- Sanitary Inspector I
- Sanitary Inspector II
- Sanitary Inspector III
Functions / Services
¨ Notify the trades, which need license together with the rate of license fees
¨ Field verification and issue of license / or renewed license
¨ Regulate the trades imposing appropriate conditions to avoid inconvenience / nuisance to general public
¨ Fixation of rate of license fee and collection including belated fees
Response Time for Service / Grievance Redressal
Details |
Time Schedule |
| 1. Issue of Application Form | At Information Centre on all working days on the spot |
| 2. Receipt of application with fees | At Information Centre on all working days on the spot |
| 3. Intimation to the applicant regarding defects, if any noticed in the application | Within a week |
| 4. After rectification of defects, issue of notice / chalan for remittance of fees | Within 30 days from the receipt of application |
| 5. Issue of License | 45 days |
| 6. Belated remittance of fees | 25 % Penalty |
Renewal of License
| Issue of application form | At Information centre on all working days on the spot |
| Receipt of application / remittance of fees | At Information Centre on the spot |
| Renewal of license | Within 45 days |
Citizens Cooperation Solicited
¨ Avoid unauthorized running of trades or machineries without license
¨ Adhere to the license conditions scrupulously
¨ Obtain license / renewal of license without omission and promptly
¨ Remit the fees due promptly
¨ Do not encroach foot paths, streets by show casing the materials outside the shop
Whom To Contact for Deficiency Of Service
Details |
Designation and timings |
| Initial complaint
Second contact
Third contact |
Assistant Information centre
Manager off: 222231
Mpl Commissioner Off : 223010 Res: 222240
|
\
IMMUNISATION
This Municipality is playing an active role in immunisation according to schedule and in nation wile special drives for immunisation. The Municipal, Health officer or Commissioner of the Municipality and his team of Doctors and para-medical staff are entrusted with the responsibility for immunisation programs
FUNCTIONS / SERVICE
| ¨ Field survey and extension work by para medical staff
¨ Regular immunisation at designated places ¨ Special nation-wide programmes on immunisation ¨ Creating awareness among people for timely immunisation |
Response Time For Service / Grievance
Details Time schedule
Vaccination to public TPT : Every .Wednesday and Saturday
of a week
Vaccination for specific disease : At once, at the concerned centres
Polio Vaccination : Every .Wednesday
Anti – filaria : Once in a year through tablets
Certificate of Vaccination : Nil
After Birth of a Child
Within 15 days O Polio B.C.G.
Within 45 days DPT + Polio ( Ist Dose )
Within 75 days DPT + Polio ( IInd Dose
Within 105 days DPT + Polio ( IIIrd Dose)
10-12 Months Measles
15-18 Months DPT + Polio(Booster dose)
5-6 years DPT I dose
DPT II dose 1 Month interval
10 Years T.T. I dose
T.T. II dose 1 month interval
16 years T.T. I dose
T.T. II dose 1 month interval
7 Months to 5 years Vit. A solution once in 6 months
How Can the Citizens Help
¨ Adhere to immunisation schedule for your children
¨ Contact municipal authorities in case of any out break of dangerous diseases
Whom To Contact for Service / Grievance Redressal
Details |
Designation with timings
|
| Initial Complaint
Second contact
Third contact |
Assistant , Information centre
11.00 AM to 1.00 PM Manager off: 222231
Mpl Commissioner Off : 223010 Res : 222240
|
DISPENSARIES AND MATERNITY HOMES
There is only one Maternity Home in this Municipality. For every birth is Rs.10/- (Catering) service charge reviwed to the Urban Poor. They are managed by Medical Officers and other para medical staff. They are under the overall supervision of Commissioner.
Functions / Services
¨ Providing maternity and child care
¨ Providing help and advice on Family welfare issues
¨ Immunization and vaccination
¨ Disease preventive and curative measures
¨ Creating awareness for hygiene and immunization
Response time for service / grievance
Details |
Time Schedule |
| 1. Service Maternity | Daily |
| 2. Advise on Family welfare | Daily except Sundays |
Whom to Contact
Details |
Designation and timings |
| First Complaint
Second Contact
Third Contact |
Assistant Information centre
11.00 AM to 1.00 PM Manager Off: 222231
Mpl Commissioner Off: 223010 Res: 222240
|
TOWN PLANNING
The Town Planning Inspector is entrusted with the responsibility of Town Planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. and removal of encroachments. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.
Functions / Services
¨ Granting permission for construction or alteration of building
¨ Lay out / sub division plan approval
¨ Action against unauthorised constructions, violation and encroachments
¨ Preparation of master plan and other development plans and their enforcement
Response Time for Service / Grievance Redressal
Approval of Building Plan and issue of Building Licence
| Sl. No. | Details | Time Schedule |
| 1 | Issue of application forms / Remittance of fees | At the Information Centre on all working days – at once |
| 2 | Issue of acknowledgement | At the information centre-at once |
| 3 | Intimation to the applicant on rectification of defects noticed in the application | Within a week |
| 4 | Suggestions to the applicant for rectification of defects | Within a week |
| 5 | After rectification of defects, issue of notice / chalan for remittance of fees for building license | Within a week |
| 6
|
Issue of Building licence
Application for renewal of building licence |
At Information centre alone. |
| 7 | Renewal of building licence | 7 days |
| 8 | Plot sub division approval | 30. days |
| 9 | Layout approval | 30 days |
| 10 | License to Licensed surveyors | 30 days |
| 2 | Demolition of unauthorised construction on public property | 15 days |
| 11 | Demolition of dangerous structures | 30 days |
| 12 | Removal of encroachment in Roads and municipal properties | 15 days |
How Citizens can help
¨ Cooperation with enforcement staff
¨ No unauthorised construction or addition / alteration in the premises
¨ Start construction only after getting an approved plan
¨ Do not buy plots for construction in unapproved layouts
¨ Layout Developers to hand over Road, drains and other infrastructure to the Municipality after completion and before selling plots
¨ Follow the building Rules, Development control Rules and other regulations
¨ Report illegal constructions, dangerous constructions
¨ Avoid encroachments on public property and ensure foot paths are clear
Whom to contact for service deficiency
Details |
Designation and timings |
| First Complaint
Second Contact
Third Contact |
Assistant Information centre
Manager Off: 222231
Mpl commissioner Off: 223010 Res: 222240
|
OTHER BASIC AMENITIES
ROADS, STREET LIGHTS
Roads
The Municipal Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Municipality within the Municipal limit.
Functions / services
¨ Construction and maintenance of roads, culverts, bridges, storm water drains.
| ¨ Repairs to potholes and bad patches
¨ Resurfacing the roads ¨ Widening and improvement of existing roads ¨ Repairs and maintenance of foot paths ¨ Maintenance of street furniture including street lights
|
¨ Provision of parking facilities
¨ Permitting display of advertisements
¨ Maintenance of traffic islands
¨ Maintenace of side drains, avenue trees,
¨ Flood control measures to reduce damage
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| 1 | Restoration of damages caused to roads due to natural calamities | 3 days |
| 2 | Filling of potholes in the roads | 10 days |
| 3 | Road cutting permission | 7 days |
| 4 | Patch work on roads | 30 days |
| 5 | Removal of encroachments causing hindrance to traffic | 3 days |
| 6 | Replacing of missing manhole lids on the drains | 3 days |
| 7 | Removal of debris and construction materials on road sides by the owner of the building | 1 week |
| 8 | If not removed by the owner, removal by Municipality on collection of expenses | 1 Week |
| 9 | Removal of water stagnation | 24 Hours |
| 10 | Removal of drain blockage Emergency
Normal |
24 Hours
3 days |
Street lights
| Sl. No. | Details | Time Schedule |
| 1 | Repairs to Non-burning of street lights at main roads / streets | 2 days |
| 2 | Repairs of street lights at inner street | 3 days |
Citizens cooperation solicited
¨ Do not damage the roads for public functions. Adhere to guidelines prescribed therefor
¨ Do not dump debris and garbage in street margins
¨ Avoid encroaching roads / streets
¨ Avoid cutting roads without permission
¨ Do not allow house hold waste water to flow into the streets
¨ Do not throw garbage into drains
¨ Do not connect sewer lines to public drains
¨ Report water stagnations, missing manholes, damaged lights, light poles
¨ Maintain avenue trees in front of premises
Whom to contact for service deficiency
Details |
Designation and timings |
| First Complaint
Second Contact
Third Contact |
Assistant Engineer
Municipal Engineer Off: 226426 Municipal Commissioner Off: 223010 Res: 222231
|
REVENUE RESOURCES
Property Tax
Property Tax is a major revenue source for the Municipality. There are 9875 property Tax assessments and the annual demand is Rs. 1.37 Crores
Profession Tax Slab Rates.
Half Yearly Income Half Yearly Profession Tax
(w.e.f. 01.10.03)
Upto 21000/- No Tax
From To
Rs.21001 30000 Rs.75/-
Rs.30001 45000 Rs.190/-
Rs.45001 60000 Rs.375/-
Rs.60001 75000 Rs.525/-
Above Rs.75001 Rs.750/-
Functions / Services
¨ Determining rate of Tax and dividing Zones for the purpose
¨ Assessment of Tax on all new constructions and additional tax for additional constructions ensuring filling up of Self Assessment Returns by owners
¨ Collection of Tax
¨ Transfer of Title to properties
Response time for service / Grievance redressal
| Sl. No. | Details | Time Schedule |
| A | Assessment of Property Tax : | 30 days |
| 1 | Information regarding the assessment of Property Tax | At information Centre on the spot |
| 2 | Issue of acknowledgement for self assessment return | At information Centre on the spot |
| 3 | Application for inclusion in the assessment register
|
At information Centre on the spot |
| 4 | Assessment Order for new and improvement to the existing Building
|
20 days |
| b) |
Name Transfer |
|
Issue of form / acknowledgment |
At information Centre on the spot | |
Issue of Orders |
15 days | |
| (a) & (b) |
Issue of Certified Copies |
|
| 1 |
Receipt of Forms and issue of acknowledgment |
On the spot at information counter |
| 2 |
Receipt of fees |
At information centre on the spot |
| 3 |
Issue of copies |
7 days |
| c) |
Settling tax complaints |
15 days |
| d) |
Vacancy remission |
30 days |
Citizens cooperation solicited
¨ Report new / additional constructions promptly and file self assessment returns fully furnishing the required information
¨ Pay Tax promptly without leaving any arrears.
¨ Insist on getting receipt for payment
¨ Avoid paying tax in installments
Whom to contact for service / complaint
Details |
Designation with phone no and timings |
| First Complaint
Second Contact
ThirdContact
|
Revenue Inspector
Manager Off: 222231
Mpl Commissioner Off: 223010 Res: 222240 |
For profession tax and other revenue sources also, any information required may be obtained from the same offices. Similarly, any delay or service deficiency can also be complained to the same officers
OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZGAR YOJANA
The objectives of the scheme, implemented by the Municipality are :
- Providing self-employment opportunity to the people living below poverty line
- Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
- Imparting training to those who are selected and interested in self-employment
- Engaging the public living below poverty line for the works taken in urban areas under Wage
Employment programme.
The people below poverty line may submit applications to the Municipality and the applications shall be scrutinized with reference to the list of people below poverty line and the eligible persons shall be recommended for financial assistance by banks.
| Sl. No. | Details | Time schedule |
| 1 | Receipt of application form | In the information counter – on the spot |
| 2 | Submission of application | In the information counter – on the spot |
| 3 | Recommendation to banks for assistance under the scheme | 30 days |
| 4 | Imparting training to eligible candidates | 60 days |
Whom to contact for service deficiency
Details |
Designation and timings |
| First Complaint
Second Contact
Third Contact |
Community Organiser
Manager Off: 222231
Municipal Commissioner Off: 223010 Res: 222240
|
RAIN WATER HARVESTING
Rain water Harvesting
Rain water Harvesting is collection of rain water for drinking and other purposes.
Why should Rain water be saved
¨ To meet water demand for domestic use
¨ To raise the ground water level
¨ To improve the quality of ground water
¨ To prevent infiltration of sea water in nearby areas of sea shore.
Method of harvesting Rain Water
¨ Rain water can be harvested by two methods.
¨ Rooftop harvesting
¨ Surface run off harvesting
¨ Rain water from roof top can be straight away let into wells / Borewells
¨ Rain water in the open spaces can be collected adopting various rain water harvesting methods
Collecting of Rain water from the terrace of the Buildings
- a) Collecting through well
- b) Collecting through borewell
To harvest Rain water in open space
- a) Percolation / Recharge pit
- b) Percolation / Recharge pit with bore
- c) Recharge trench
- d) Recharge well
Harvesting of Rain water from thatched and tiled house
¨ Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
¨ Rain water can be collected on the thatched roof by using polyphone sheets
¨ Rain water collected through filter can be stored in a tank or existing sump
¨ Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
¨ Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However, bleaching powder is to be added now and then for ensuring the quality of water.
Whom to contact for service deficiency
Details |
Designation and timings |
| For Demonstration
For Installation |
Junior .Engineer
Mpl Engineer |
E-GOVERNANCE.
- In this Municipality data relating to Revenue modules viz., Property Tax, water charges Profession tax and non tax items have been Computerized.
2 Property Tax, Water charges and Non tax items are collected
through Computerized service Centre at East street Chidambaram
3 Computerized Service Centres are functioning on all working
days from 10.00 A.M. to 5.00P.M. so as to enable the public
to remit the tax directly in the Municipality.
4 Public can ascertain the details of Property tax dues etc., from
the computerized service Centres during the working hours.
5 Birth and Death certificates are issued through Computer
Service Centres.
Web site
- Public can get general information of the Municipality
http://municipality.tn.gov.in/chidambaram
¨ Public can have the details of all activities of Municipality through the WEBSITE
Details of various applications / forms issued at Information Centre
| Sl. No. | Details | Application fee |
| 1 | Application for Water Supply HSC | Rs. 2.00/-. |
| 2 | Application for Underground Drainage Connection | Rs. 16.00/- |
| 3 | Application for approval of Building Plan | Rs. 5.00/- |
| 4 | 1) Application for trade licenses | Rs. 5.00/- |
| 2) Application for license under prevention of Food Adulteration Act | Rs. 2.00/- | |
| 5 | 1) Application for Birth Certificate | Rs. 2.00/- |
| 2) Application for Death Certificate | Rs. 2.00/- | |
| 6 | Property tax self assessment return – name transfer application | Rs. 5.00/- |
| 7 | Application for assessment of Property tax | Rs. 5.00/- |
| 8 | Water charges-Name transfer application | Rs. — |
| 9. | Other forms | Rs — |
OTHER INSTITUTIONS AND SERVICE
| Sl. No. | Type of Institution | Nature of service |
| 1 | Sevai Maiyam | General assistance to the Public. |
Telephone Nos. of key officials of the
Municipality
| Sl. No. | Designation |
Telephone Number |
|
| Office | Residence | ||
| 1 |
Municipal Commissioner |
223010 | 222240 |
| 2 | Municipal Engineer | 226426 | 222651 |
| 3 | Municipal Health Officer | — | — |
| 4 | Town Planning Officer | — | — |
| 5 | Manager | 222231 | — |
In case of persistent defaults, please contact
Regional Director of Municipal Administration, Chengalpattu ,
Phone :044-22269022. E-Mail : rdma.chengalpet@tn.gov.in
Commissioner of Municipal Administration, Chennai – 5
Phone No. 044-29864447, 044-29864453, 044-29864486
FOR EMERGENCIES ON SERVICE DEFICIENCIES, CONTACT
| Municipal Engineer | 226426 | 222651 |
| Municipal Commissioner | 223010 | 222240 |