Citizen Characters
OBJECTIVES
This Citizens’ Charter is a commitment of the to achieve a STAR system.
Transparent
Accountable
Responsive
In the administration of the civic body in fulfilling the needs of the citizens of the town.
By providing all important information to the Citizens about the services being delivered by the Municipality.
By creating a system which will receive public grievances and redress the same qualitatively and time bound .
By soliciting the cooperation of the citizens in fulfilling their aspirations by mutual trust, confidence and help and by making them aware of their duties the community.
By making each citizen’s interaction with us easy, simple, hassle-free and
efficient , while ensuring accountable and transparency.
By introducing e-governance and automated access to all our functions and services and by directing the resultant flow of efficiency-gains towards the citizens.
By being fair, efficient, citizen – friendly and out come – focused.
The co-operaation of the citizens is solicited broadly in the following aspects :-
Segregate wastes at source
Do not throw waste in Drains, Streets
Deposit wastes only at specified places and dust bins
Do not allow children to defecate in open spaces.
Avoid connecting sewerage lines to open drains
Avoid encroachments on public places.
Avoid occupation of roads and footpaths with un authorised stacking of materials.
Avoid letting of waster of water on to roads.
Conserve rain water and provide rain water harvesting
structures in every building.
Avoid leaving animals on roads and public places.
Avoid misuse of public toilets, markets, Bus stands.
Plant trees within and in front of premises, water them and nurture them to grow.
Report leakage of water, bursting of water / sewage pipes, burning of street lights during day time, damage of public properties posing health hazard.
Avoid damage of public properties.
Ensure prompt payment of property tax, profession tax, water charges license fees and other Municipal dues.
Adhere to Building Rules and avoid violations, unauthorised constructions.
Complain to the right officer in time and liaise with the ward councilor.
Maintenance of water bodies pollution free.
WATER SUPPLY
Operation and Maintenance of Head works for water supply and distribution of drinking water to house holds and public stand posts.
Sanctioning new House service connection.
Conveyance and distribution of water for private and public uses.
Billing and collection of water charges.
Creating awareness among people to conserve water and instal Rain Water Harvesting structures.
Details
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Time Schedule / Response
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I. Water Supply
(Subject to availability of sanctioned strength of HSCs.)
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1.a. Issue of application for new water supply house service connection
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At the information Centre on all working days on the spot
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b. Receipt of filled applications with fees
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At the information centre on all working days
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c. Issue of acknowledgement
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On the spot
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d. Intimation to the application on rectification on defects noticed in the application
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Within on week
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e. After rectification of defects, issue of notice / Chelan for remittance of fees for water supply connection
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15 days
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f. Effecting Water supply House service connection
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3o days from the receipt of application
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II Complaints / Defects :
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1. Replacement of defective meter
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15 days
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2. Rectification of pollution in drinking water supply
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within 24 Hours
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3. Arresting of Leakage of water in the mains
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within 24 Hours
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4. Minor repairs
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2days
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5. Major repairs
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3days
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6. Repairs to hand pumps
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3days
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7. Repairs to public fountain
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2days
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8. Repairs to India Mark II pumps/
Bore wells
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7 days
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9. Deficiency in chlorinating
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24 hours
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10. For prevention of Fire
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At once
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III Special Demand
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1. Supply of water through lorry Tanker
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Within 24 hours, if piped water supply is interrupted
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2. Supply of water through lorry for Marriage / Festival
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3 – 5 days
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Needed Cooperation from Citizen
Avoid wastage of water. Do not use drinking water for gardening and other similar purposes.
Do not draw water un authorisedly or through installation of pumps in Municipal connection.
Get the repairs attended after proper intimation to Municipality and under the supervision of Municipal Engineering staff.
Pay water charges and other dues promptly and avoid disconnection.
Conserve rain water and install Rain water Harvesting structures in all buildings.
Keep the tap closed both in house and in public stand post to avoid pollution.
Report water leakage, theft as a public service.
Do not tamper with water supply connection or meters
Whom to Contact for Redressal of Grievance
Details
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Designation and timings
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Initial complaint
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8 am to 5 pm
Aranthangi Municipality. Ph : 220634
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Second Contact
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2. Municipal Engineer 10 am to 5 pm
Aranthangi Municipality. Ph : 220634
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Third Contact
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3. Municipal Commissioner, 10 am to 5 pm
Aranthangi Municipality. Ph : 220414
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The Municipal Engineer and his team of Junior Engineer and staffs are entrusted with the responsibility of maintaining this service.
Septic Tank Cleaning
Details
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Time Schedule
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1.Receipt of Application / Remittance of fees
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At the information Centre on the spot
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2. Cleaning of Septic tank
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Within 2 days
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Needed Cooperation from Citizen
Do not throw other waste including animal waste and debris into sewage lines.
Do not connect sewage outlets to public open drains or roadside.
Adhere to safety measures before entrusting cleaning of septic
tanks etc to private persons.
Do not tamper with sewage connections.
Pay tax and service charges promptly
Avoid environment pollution or nuisance due to facility
Whom to Contact for Service Deficiency
Details
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Designation and timings
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Initial complaint
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Sanitary inspector Ph : 220556
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Second Contact
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Municipal Engineer Ph : 220634
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Third Contact
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Municipal Commissioner. Ph : 220414
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HEALTH AND SANITATION
Solid Waste Management
The Solid waste management Scheme was implemented from 1.1.2002 a team of Sanitary Inspector. The aim of the Municipality is 100% collection of garbage generated in the town daily.
In Aranthangi Municipality there are two Sanitary Divisions available and one Sanitary Inspector, One field Asst, 5 Sanitary Supervisors and 96 Sanitary Workers are engaged in this work. There is no any privatisation introduced.
The Daily collection of garbage is 9.00 Mt transported to compost yard and processed to the compost by Aerobic method of composting.
The door to door collection of garbage is done properly. This is the best practices of garbage collection.
Functions / Services
Daily Street Cleaning and transportation of waste.
Night sweeping in Bus stands and market places.
Disposal of waste collected through various methods
Removal of debris and construction wastes
Special conservancy arrangements during festivals and other important occasions attracting large number of people.
Bulk Clearance of wastes in special premises like Kalyanamantapams, Hotels etc.,
Maintenance and cleaning of public toilets, Urinals on a daily baiss
Removal of dead animals
Response Time for Redressal of Grievance Waste Management
Details
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Time Schedule
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Cleaning of Streets and Roads
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Monday to Saturday from 5.30 am to 10.30 am from 2.30 pm to 5.30 pm at all places
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Market and Bus-stand places
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From 6.00 am to 5.30 pm
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Collection and removal of Garbage
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Daily
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Cleaning of public toilets, urinals
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Daily
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Complaints regarding non-removal of garbages
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24 hours
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Removal of dead animals
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24 hours
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Complaints regarding non sweeping of roads
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24 hours
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Complaints regarding removal of blockages in Public Toilets
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24 hours
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Needed Cooperation from Citizen
Do not throw wastes into open drains or streets
Clean your premises and deposit wastes in the designated points before street clearance by conservancy staff.
Segregate house hold wastes as per guidelines.
Report non-clearance of garbage / debris to the designated authorities
Keep town premises clean. Remove bushes and shrubs then and there prune trees abutting main streets and avoid obstruction to traffic and people’s movement.
Use public toilets / urinals properly. Avoid nuisance in open spaces / road margins.
Pay administrative charges and fees promptly.
Whom to Contact for Service Deficiency
Details Designation and timings
Initial complaint Sanitary inspector 6.00 am to 5.30 pm Ph : 220556
Second Contact Field Assistant 6.00 am to 5.30 pm Ph : 220556
Third Contact Municipal Commissioner. 10.00 am to 5.00 pm Ph : 220414
BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT
Under the Registration of Births and Deaths Act. The urban local bodies play a vital role in registering births and deaths within their territory and issue extract of births / deaths the citizens. The following officers are entrusted with the responsibility of registration in this Municipality.
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Sanitary Inspector Custodian of Records
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Municipal Commissioner Chief Registrar for the town Registrar
The Birth and Death Unit Sanitary Inspector available and the responsible staffs for the Birth and Death registration work and the documents like Birth, Death Still birth registrars are maintained by the division ward office.
Birth Registration
Death Registration
Issue of extract of Birth Register
Issue of extract of Death Register
Application via information Centre
Response Time For Services / Grievances
Details
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Rate of fees
(Fill up this column for all items
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Time Schedule
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Registration of Birth From the Date of Birth
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1. Within 21 days
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Rs./-
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At once
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2. From 22 days upto 1 year
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Rs./-
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7 days
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3. More than 1 year (With count order)
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–
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7 days
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1. Registration of Child’s Name in the Birth Register
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–
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At once
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1. From the date of Birth upto 1 year
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Rs./-
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3 days
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2. More than 1 year
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Rs./-
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7days
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II. Registration of Death Form the date of Death
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–
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–
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1. Within 14 days
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–
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At once
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2. From 15 days upto 1 year
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Rs./-
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7days
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3. More than 1 year (With count order)
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Rs./-
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7days
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III. Birth / Death Certificates
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–
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–
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Remittance of fees for First Copy
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Rs./-
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3 days
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Additional copy / each additional copy
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Rs./-
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3 days
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Needed Cooperation from Citizen
Register Birth immediately after birth.
Name the child, preferably before registration
Informants for Registration should be responsible persons who could give correct personal information to avoid problems later.
Register death immediately after occurrence.
Informants should be responsible persons who could give correct
personal information.
Avoid nick names or alias names, in giving information both for the Birth and Death.
Insist on giving details to the Hospital where delivery occurs for
registration and a copy of the Report forwarded to the Registration Authority.
For extracts give correct details and pay the required fees for
copies and search.
Inform the mode by you would like to receive the extract-through
e-mail or in person or through messenger.
If it is through Messenger, give a specific written authorisation to collect the extract.
Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given even though the information is entered in the main register of deaths.
Whom to Contact for Service Deficiency
Details
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Designation and timings
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t Initial complaint
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Birth Registrar Ph : 220556
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t Second Contact
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Sanitary inspector Ph : 220556
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t Third Contact
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Municipal Commissioner Ph : 220414
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D & O Licenses
The dangerous and offensive trades licenses are collected year by one. The responsible for this work is the concerned sanitary inspector and licensing authority is the Municipal Commissioner.
The application for license will be collected or February month the license will gives offer 60 days of remittance. The documents like building approval and ownership certificate will produced the application.
The notice of licenses fee is fixed various trades ( The list of license fee is enclosed )
Response Time for Service / Grievance Redressal
Details
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Time Schedule
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1. Issue of Application Form
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At information Centre on all working days on the spot.
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2. Receipt of application with fees
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At information Centre on all working days on the spot.
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3. Intimation to the applicant regarding defects, if any noticed in the application.
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Within a week
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4. After rectification of defects, issue of notice / Chelan for remittance of fees
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Within 30 days from the receipt of application.
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5. Issue of License
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45 days
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6. Belated remittance of fees
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25% Penalty
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Renewal of License
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Issue of application form
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At information Centre on all working days on the spot.
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Receipt of application remittance of fees
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At information Centre on all working days on the spot.
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Renewal of license
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Within 45 days
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OTHER TRADES LICENSING
Citizen Cooperation Solicited
Avoid unauthorised running of trades or machinery’s without license
Adhere to the license conditions scrupulously
Obtain licence/ renewal of licence without omission and promptly
Remit the fess due promptly
Do not encroach foot paths, streets by show casing the materials outside the shop
Whom to Contact for Service Deficiency
Details Designation and timings
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|
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Initial complaint Sanitary inspector Ph : 220556
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Second Contact Municipal Commissioner. Ph : 220414
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|
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TOWN PLANNING
The Town Planning Inspector is entrusted with the responsibility of Town planning activities. The branch looks after regulation of building activities / lay out and other planning permissions. The planning permission is granted by Local Planning Authority headed and the Building permission is granted by the commissioner.
According to the Rules and Regulations which have been framed under Tamilnadu District Municipalities Act and T.N. Town and Country Planning Act. the people of this town have to be guided for their building needs. In the Day to Day activities of the Town Planning Technical Subordinates and the staffs of Town Planning section are entrusted to help the Public act the time of the office approach for their hygienic and halting building constrictions.
The Public of this town will be directed to submit their building application with necessary ownership documental evidence land the plans their proposals with pre-payment of building licence fee for scrutiny final within schedule of disposal of final orders will be issued in due course. Thus the functions and regulations of Building Activities have been followed and implemented.
Functions / Service
Granting permission for construction or alteration of building.
Lay out / sub division plan approval
Action against unauthorised constructions/ violation and encroachments.
Preparation of master plan and other development plans and their enforcement.
Response Time for service / Grievance Redressal
Approval of Building Plan and issue of Building Licence
Sl.No.
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Details
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Time Scheduled
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1
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Issue of application forms / Remittance of fees
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At the information centre on all working days –at once
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2
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Issue of acknowledgement
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At the information centre on all working days –at once
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3
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Intimation to the applicant on rectification of defects noticed in the application
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With a week
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4
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Suggestion to the application for rectification of defects
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With a week
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5
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After rectification of defects, issue of notice / Chelan for remittance of fees for building license
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With a week
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6
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Issue Of Building Licence :
Application for building licence
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At information centre – at once
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7
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Building licence
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Within 3 days
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8
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Plot sub division approval
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90 days
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9
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Layout approval
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90 days
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10
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License to Licensed surveyors
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30 days
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11
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Demolition of unauthorised Construction on public property
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15 days
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12
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Demolition of dangerous structures
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30 days
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13
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Removal of encroachment in Roads and municipal properties
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15 days
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How Citizens can help
Cooperation with enforcement staff
No unauthorised construction or addition / alteration in the premises
Start construction only after getting and approved plan
Do not buy plots for construction in unapproved layouts
Layout Developers to hand over road, drains and other infrastructure to the Municipality after completion and before
selling plots
Follow the building Rules, Development control Rules and other regulations
Report illegal constructions, dangerous constructions
Avoid encroachments on public property and ensure foot paths are clear.
Whom to Contact for Service Deficiency
Details Designation and timings
|
|
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First complaint Town Planning inspector Ph : 220556
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Second Contact Municipal Commissioner. Ph : 220414
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Functions / services
Construction and maintenance of roads, culverts, bridges, storm water drains.
Repairs to potholes and bad patches.
Resurfacing the roads.
Widening and improvement of existing roads.
Repairs and maintenance of foot paths.
Maintenance of street furniture including street lights.
Provision of parking facilities.
Permitting display of advertisements.
Maintenance of traffic islands
Maintenance of side drains, avenue trees.
Flood control measures to reduce damage.
Response Time for service / Grievance Redressal
Sl.No.
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Details
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Time schedule
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1
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Restoration of damages caused to roads due to natural calamities
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3 days
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2
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Filling of potholes in the roads
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10 days
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3
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Road cutting permission
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7 days
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4
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Road cutting permission
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30 days
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5
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Removal of encroachments causing hindrance to traffic
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3 days
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6
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Replacing of missing manhole lids on the drains
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3 days
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7
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Removal of debris and construction materials on road sides by the owner of the building
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1 week
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8
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If not removed by the owner, removal by Municipality on collection of expenses
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1 week
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9
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Removal of water stagnation
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24 hours
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10
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Removal of drain blockage Emergency
Normal
|
24 hours
3 days
|
Citizens cooperation solicited
Do not damage the roads for public functions. Adhere to guidelines prescribed there for.
Do not dump debris and garbage in street margins
Avoid encroaching roads / streets
Avoid cutting roads without permission
Do not allow house hold waste water to flow into the streets
Do not throw garbage into drains
Do not connect sewer lines to public drains
Report water stagnations, missing manholes, damaged lights, light poles
Maintain avenue trees in front of premises
Whom to Contact for Service Deficiency
First complaint Junior Engineer 8.00 am to 5.00 pm Aranthangi Municipality Ph : 220634
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Second Contac Municipal Engineer 10.00 am to 5.00 pm
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Aranthangi Municipality Ph : 220634
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Third Contact Municipal Commissioner.
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Aranthangi Municipality Ph : 220414
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REVENUE RESOURCES
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Assessment of Tax
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To gather particulars regarding Assessment. At Sevaimaiyam’ Centre then & there.
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Receipt of Applications for inclusion in the monthly list of Assessment – do –
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Orders of Levying Tax Within 15 days.
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Transfer of Titles :
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Receipt of application and acknowledgment – then in the Sevaimaiyam and there-
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Issue of Orders 7 days.
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General :
Issue of Extracts of records
1. Receipt of Application and acknowledgement :- At Sevaimaiyam
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2. Collection of Fees :- do-
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3. Grant of copies :- 3 days.
|
Functions / Services
Determining rate of Tax and dividing Zones for the purpose
Assessment of Tax on all new constructions and additional tax for constructions ensuring filling up of Self Assessment Returns by owners
Collection of Tax
Transfer of Title to properties
Response Time for service / Grievance redressal
Sl.
No.
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Details
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Time schedule
|
A
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Assessment of Property Tax :
|
|
|
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Information regarding the assessment of property Tax
|
At information Centre on the spot
|
|
|
Issue of acknowledgement for self assessment return
|
At information Centre on the spot
|
|
|
Application for inclusion in the assessment register
|
At information Centre on the spot
|
|
|
Assessment Order for new and improvement to the existing Building
|
20 days
|
B
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Name Transfer
|
|
|
|
Issue of form / acknowledgment
|
At information Centre on the spot
|
|
|
Issue of Orders
|
15 days
|
|
|
Issue of Certified Copies
Receipt of Forms and issue of acknowledgment
|
On the spot at information counter
|
Citizens cooperation solicited
Report new / addition constructions promptly and file self assessment returns fully furnishing the required information
Pay Tax promptly without leaving any arrears.
Insist on getting receipt for payment
Avoid paying tax in installments
Whom to Contact for Service / Complaint
Details Designation with phone No. and timings
First complaint Manager, 10.00 am to 6.00 pm Ph : 220556
Second Contact Municipal Engineer, 3.00 am to 6.00 pm Ph : 220634
Third Contact Municipal Commissioner, 3.00 am to 6.00 pm Ph : 220414
For Profession tax and other revenue sources also, and information required may be obtained from the same offices, Similarly, any delay or service deficiency can also be complained to the same officers.
For Forms – See chart on Forms available with information counters
OTHER SERVICES
SWARNA JAYANTHI SAHARI ROZAGAR YOJANA
The objectives of the scheme, implemented by the Municipality are :
-
Providing self-employment opportunity to the people living below poverty line
-
Providing financial assistance for the economical development of women and children Groups in urban areas below poverty line
3. Imparting training to those who are selected and interested in self – employment
-
Engaging the public living below poverty line for the works taken in urban areas under wage Employment programme.
The people below poverty line may submit application to the Municipality and the application shall be scrutinized with reference to the list of people below poverty line and the eligible person shall be recommended for financial assistance by banks.
Sl.No.
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Details
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Time schedule
|
1
|
Receipt of application form
|
In the information counter on the spot
|
2
|
Submission of application
|
In the information counter on the spot
|
3
|
Recommendation to banks for assistance under the scheme
|
30 days
|
4
|
Imparting training of eligible candidates
|
90 days
|
Collecting of Rain water from the terrace of the Buildings
-
Collecting through well
-
Collecting through borewell
To harvest Rain water in open space
-
Percolation / Recharge pit
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Percolation / Recharge pit with bore
-
Recharge trench
-
Recharge well
Harvesting of Rain water from thatched and tiled house
Rain water from the thatched and tiled houses are collected through gutters in a small pit used as filter
Rain water can be collected on the thatched roof by using polyphone sheets
Rain water collected through filter can be stored in a tank or existing sump
Approximately it costs Rs. 800 to Rs. 1000 (Excluding storage tank)
Rain water from the roof top collected through gutter can be stored directly in tanks for domestic use. However bleaching powder is to be added now and then for ensuring the quality of water.
Whom to Contact for Service Deficiency
Details Designation and timings
For Demonstration Junior Engineer 8.00 am to 5.00pm Ph : 220634
For Installation Municipal Engineer 10.00 am to 5.00pm
Ph : 220634 Municipal Commissioner Ph : 220414
Details of various applications / forms issued at Information Centre
Sl.No.
|
Details
|
Application Fee
|
1
|
Application for water supply HSC
|
Rs./-
|
2
|
Application for approval of Building Plan
|
Rs./-
|
3
|
1. Application for trade licences
|
Rs./-
|
|
|
2. Application for licence under prevention of Food Adulteration Act
|
Rs./-
|
4
|
1. Application for Birth Certificate
|
Rs./-
|
|
|
2. Application for Death Certificate
|
Rs./-
|
5
|
Property tax self assessment return – name transfer application
|
Rs./-
|
6
|
Application for assessment of Property tax
|
Rs./-
|
7
|
Property Tax appeal form
|
-Nil-
|
8
|
Other forms
|
-Nil-
|