Citizen Charter
Every Rupee of Tax paid by you is spent for you
Constitution
The Govt. of TamilNadu have been very responsible friendly and transparent in their duties and hence they decided to issue a “Citizen Charter”.
Government have also issued orders to issue Citizen charter to the people with a clear basic policy.
The Arakkonam municipal council is very proud to present this Citizen charter to the people of this town.
Aim of the Charter
* To render quick and quality service.
* To fix and communicate the time limit clearly to render the services.
* To improve the transparent administration in order to have the trust of
the people.
* Rendering best administration
ort on the public service of the Arakkonam Municipality
* To function as improved and efficient administration
The Arakkonam Municipal council shall be led with the following
principles to achieve the prescribed goals in the public services.
* To work with justice and honour
* To devote special attention in service and duty .
* Punctual and efficient service.
Improved planning execution and maintenance in the following essential services in
the public service:-
* Water supply
* Public health, environmental and solid waste management
* Roads
* Drainages
* Street lights
To fix target to render the best services within a prescribed time limit
Especially
* Every letter / petitions shall be replied within 7 days.
* The grievances shall be finalized and settled in the case various
services within the following time schedule:-
1. GENERAL SERVICE
Issue of true copies of Municipal Council resolution and other Documents.
1. Receipt of Applications : From 10.00 AM to 4.30 PM
on all working days.
At the information center at
Municipal Office.
2. Scrutiny of Applications : Same Day
3. Issue of copies of Documents : 3 Days
2. REVENUE SECTION
PROPERTY TAX
1. Issue of Applications for Assessment of : Immediately on Demand,
Property Tax at the information Center on all working days
of Municipal Office. From 10.00 AM to 4.30 PM
2. Receipt of filled applications and Issue of : All working days
Acknowledgement at the information From 10.00 AM to 4.30 PM
Center of Municipal Office
3. Scrutiny of Applications, defects , : Every Tuesday & Friday
enquires and guidance From 3.00 PM to 5.00 PM
by Revenue Inspector / Manager
4. Issue of final Orders : 7 Days
NAME TRANSFER OF PROPERTY :
1. Issue of Applications for name : Immediately on demand
transfer of property at the information on all working days
center of Municipal Office. From 10.00 AM to 4.30 PM
2. Receipt of filled applications and issue of : All working days
acknowledgement at the information From 10.00 AM to 4.30 PM
center of Municipal Office
3. Scrutiny of applications, defects , : Every Tuesday & Friday
enquires and guidance From 3.00 PM to 5.00 PM
by Revenue Inspector / Manager
4. Issue of final orders : 5 Days
ANNUAL RENTAL VALUE CERTIFICATES :
1. Receipt of applications for annual : Immediately on demand
rental value certificate at the From 10.00 AM to 4.30 PM
information center at Municipal Office
2. Issue of annual rental value certificate : 5 Days
3. TOWN PLANNING SECTION
Building Plan
1. Issue of applications for building : Immediately on demand,
license at the information on all working days
Center of Municipal Office. From 10.00 AM to 4.30 PM
2. Receipt of filled applications and issue of : All working days
acknowledgement at the information From 10.00 AM to 4.30 PM
center of Municipal Office
3. Scrutiny of applications, defects , : Every Tuesday & Friday
enquirers and guidance From 3.00 PM to 5.00 PM
by Town Planning Officer, at Municipal
Office
4. Issue of chalan for remittance : All working days
of fees / charges at the From 10.00 AM to 4.30 PM
information center of Municipal Office
5. Remittance of fees and other charges by: All working days
chalans at the information center of From 10.00 AM to 4.30 PM
Municipal Office
6. Issue of final orders : 30 days
7. Receipt of appeal petitions at : All working days
the information center of Municipal From 10.00 AM to 4.30 PM
Office
8. Issue of final order on appeal petition : 30 days
9. Receipt of filled applications for the : All working days
Sub-division of sites at the information From 10.00 AM to 4.30 PM
center of Municipal Office
10. Issue of final orders : 30 days
11. Receipt of application for attested copie : All working days
of approved building plan From 10.00 AM to 4.30 PM
12. Issue of attested copies : Immediately on remittance of
fees
13. Receipt of application for the Installation : All working days
of machineries, at the information center From 10.00 AM to 4.30 PM
of Municipal Office
14. Issue of final orders : 30 days
15. Receipt of application for the copies : All working days
of survey sketch From 10.00 AM to 4.30 PM
16. Remittance of fees by chalan at the : All working days
information center of Municipal Office From 10.00 AM to 4.30 PM
17. Issue copies of Survey sketch : 3 days after the remittance of
fees
4. ENGINEERING SECTION
1.Water Supply House Service Connections :
1. Issue of application for new water supply : On demand on all working days
house service connections at the From 10.00 AM to 4.30 PM
information center of Municipal Office
2. Receipt of filled applications and : All working days
issue of acknowledgement at the From 10.00 AM to 4.30 PM
information center of Municipal Office
3. Scrutiny of applications / documents : Every Tuesday & Friday
defects, equerries and guidance, From 3.00 PM to 5.00 PM
by the Municipal Engineer at
Municipal Office
4. Issue of final orders : 30 days
5. Receipt of applications for the : All working days
rectification of leakages, blockages in From 10.00 AM to 4.30 PM
the house service connections
at the information center of
Municipal Office
6. Scrutiny of application and receipt of : 3 days
fees at the information center of
Municipal Office
7. Remittance of fees and other charges by: All working days
chalans at the information center of From 10.00 AM to 4.30 PM
Municipal Office
8. Rectification of defects : 3 Days on remittance of fees
9.(a) Receipt of filled applications for the : All working days
supply of water by tanker for marriage From 10.00 AM to 4.30 PM
and functions
(b) Supply of water : Before 3 days of the function or
as required by the applicant on
remittance of charges
10. Complaints of leakage of water : 48 Hours
in the distribution mains
11. Complaints of repairs at water : 24 Hours
supply Head works
12. Repairs of public fountains : 2 Days
13. Repairs of Bore well / hand pumps : 2 Days
14. Complaints of quality / : 24 Hours
contamination of water
15. Fire prevention : At once
2. MAINTENANCE OF ROADS AND PATHWAYS :
The Complaint and application received in the information center of this
Municipal Office will be attended / executed within the following time schedule.
1. Filling of potholes in the roads : 7 days
2. Patch works on roads : 30 days
3. Removal of encroachments affecting/ : 7 days
hindrance to the traffic
4. Removal of encroachments / hindrance : 3 days
on pathways / platforms
5. Removal of debries and construction : 2 days
materials on road sides and public places
by the owner of the buildings
6. If not removed by the owner, removal by : 3 days
the Municipality
7. Issue of final orders on applications : 3 days on remittance of seeking permission for road cutting. fees at the information center
3. MAINTANANCE OF STREET LIGHTS :
1. Rectification / repairs of non-burning : 2 days
street lights on main roads
2. Rectification / repairs of non-burning : 3 days
street lights on streets
5. PUBLIC HEALTH
1. SOLID WASTE MANAGEMENT AND SANITATION WORK :
1. Sweeping of roads and cleaning : All areas and streets
of drains From Monday to Saturday
From 6.00 AM to 11.00 AM &
From 2.00 PM to 5.00 PM
Emergency works will be done
on Sundays also
1a. Door to Door collection primary collection : Door to Door collection is
implemented through 11Nos. of
Auto tipper and 40Nos. of push
carts
2. Sanitation work at Bus-stand and : From 7.00 PM till the work
daily market completion
3. Mass cleaning : 2 streets each of the 3 public health
divisions daily from 2.00 PM to 5.00 PM
except Sunday.
4. Collection of garbage in the collection : From 6.30 to 11.30 AM and
centers and transporting the same to 2.30 to 5.30 PM – daily except
the compost yard Sunday
5. Complaints of garbages and insanitation : 24 Hours
6. Complaints of blockage in : 24 Hours
the drains and stagnation
7. Catching of stray dogs and animals : 24 Hours on all working days
Contact officer : Sanitary officer
(Ph No.236236)
8. Removal of diseased animals : At once on receipt of information
Contact officer : Sanitary officer
(Phone NO.236236)
9. Cleaning of Septic tanks
(1) Receipt of application for clearing the : All working days
septic tank in private houses From 10.00 AM to 4.30 PM
(2) Scrutiny of applications : One day
Contact officer : Sanitary officer
(Phone NO.236236)
(3) Remittance of fees at the information : All working days
center of Municipal Office From 10.00AM to 4.30 PM
(4) Clearing of septic tank : 2 days on remittance of fee.
2. PUBLIC HEALTH LICENSES :
New license for Dangerous and offensive trade
1. Issue of application at the : All working Days
information center of the From 10.00 AM to 4.30 PM
Municipal Office
2. Receipt of filled application and issuing : All working days
of acknowledgement at information From 10.00 AM to 4.30 PM
center of the Municipal Office
3. Scrutiny of applications defects, : Every Tuesday & Friday
enquiries and guidance, From 3.00 PM to 5.00 PM
by the Sanitary Officer of the
Municipal Office
4. Intimation for remittance of fee : 3 days
5. Remittance of fees and other charges : All working days
by chalans at the information center From 10.00 AM to 4.30 PM
6. Issue of license : 30 days
Renewal of license
1 Issue of application at the information : All working Days
center of the Municipal Office From 10.00 AM to 4.30 PM
2. Receipt of filled application and issuing : All working days
of acknowledgement at the information From 10.00 AM to 4.30 PM
center of the Municipal Office
3. Remittance of fees and other charges : All working days
by chalans at the information center From 10.00 AM to 4.30 PM
4. Renewal of license : 30 Days
3. REGISTRATIONS OF BIRTH AND DEATH AND ISSUING OF
CERTIFICATES :
1. Registration of Birth and Death :
1. Issue of application at the information : All working days
center From 10.00 AM to 4.30 PM
2. Registration of Birth and Death, : All Working Days
Name registration, Corrections From 3.00 PM to 5.00 PM
and Deletions at the public
health section
2. Issuing of Certificate for Birth and Death :
1. Issue of application at the information : All Working Days
center From 10.00 AM to 4.30 PM
2. Receipt of filled application and remittance: All working days
of fees at the information center From 10.00 PM to 4.30 PM
3. Issuing of certificates : 1 Day on remittance of fees
at the information center From 3.00 PM to 5.00 PM
6.SWARNA JAYANTHI SAHARI ROZGHAR YOJANA
Providing self employment opportunity to the people living below poverty line.
Providing financial assistance (Loans and subsidiary through the Bank) to the women self-help group below poverty line.
Imparting training to those who are selected and interested in self employment to
commence the trade.
The people below poverty line shall submit applications to the Municipality at information center and the applications shall be scrutinized with reference to the entries of their names in the list of below poverty line and the eligible persons shall be recommend to the banks for financial assistance.
7. NATIONAL IMMUNIZATION PROGRAMME :
* Immunization to the children aged 0 to 5 and pregnant women is administrated at Municipal office and Municipal noon meal center on every Wednesday.
8. FUNERAL RIOTS GRANT :
* Financial assistance of Rs.500/- is extended to the families belong to SC/ St for funeral riots incase of the death of any family member. The grant will be paid by the Municipality from the Tamil Nadu Government grant within 15 days.
The applicants should apply to the Municipality with relevant documents at the information center.
Solid Waste Management :
Arakkonam town generates 30 MT of Solid Waste per day. Out of this nearly, 28 MT of the solid waste being collected, transported and disposed daily, which works to per capita generation of 400 gms./day. The efficiency of the present mechanism can able to collect 80% of the total wastes generated in the town. The Urban Local Body also carry out weekly mass waste cleaning programme to clear the left out wastes by utilizing extra vehicles trips in the town. The total garbage collected constitutes 48% of the domestic wastes, 42% commercial wastes and 10% of construction wastes. The details of solid waste composition and collection efficiency are shown in the Table.
Sl.No | Description of Services | Status |
1 | Total Solid waste generation/day (in MT) | 30.00MT |
2 | Total Solid waste collection-day(in Mt) | 26.00 MT |
3 | % of Coverage | 86% |
4 | Frequency of Collection | Daily |
5 | No. of dustbins provided in the town | 69 |
6 | Masonry containers | 1 |
7 | Per Capita waste Generation (Grams) | 400 |
8 | Per capita waste Collection (Grams) | 200 |
(b) Details of Waste Composition
Sl.No | Waste Composition | Quantity (MT) |
1 | House holds, petty shops and establishments | 20.00 |
2 | Vegetable, Fruit, Flower market | 6.00 |
3 | Meat, Fish and Slaughter house | 1.00 |
4 | Construction | 3.00 |
5 | Total | 30.00 |
6 | General Hospital waste | 0.05 |
(c) Solid Waste Disposal
At present, there is no full-fledged compost yard facility is available for solid waste dumping and the waste is generally disposed in the near kavanoor road Rajive Gandhi nagar area, 3 KM away from the town centre, which occupy an area of 2.74 acres. The existing compost yard is not provided with adequate infrastructure facilities such as road, Weigh Bridge, Waste Segregation platform, mechanical sewer and security room.
(d) Zone wise Details
Sanitary Division | Wards Covered | Population Covered | Generation | Collection | % of Collection |
I | 24,25,26,27,28,29,30,31,32,33,34,35,36 | 29184 | 9.00 | 8.00 | 88.80 |
II | 7,8,9,10,11,12,13,14 | 15577 | 10.00 | 9.00 | 90.00 |
III | 1,2,3,4,5,6,15,16,17,1819,20,21,22,23 | 33925 | 11.00 | 9.00 | 81.80 |
(e) The present mechanism of solid waste management exhibits that the waste is segregated into degradable (other than plastics) and non-degradable (plastics) waste. Due to constraints involved in getting approval from the Pollution Control Board there is no production of manure is take place at the compost yard site. Therefore, the Urban Local Body initiating action to privatize the Solid Waste Collection System and composting activities in the town, the details are shown in Table.
(f) Segregation of Waste at Source: Each and every household person have been instructed by the Municipality maintain separate baskets for segregation of waste as degradable and non-degradable. The residents are using separate baskets for segregating the waste and keep the baskets in front of their houses for easy handling of the conservancy worker.
(g) Creating awareness among the public
To create awareness among the public and to realize the importance of segregation of garbage, handbills have been distributed to each and every houses/households and propaganda on the zero garbage system have also made through the Health Division
(h) Manufacture of Compost/Manure
At present dumping site is not fully improved to carry out any composting activities. Therefore the municipal authorities are trying to solve the problem.
(i) Initiating an action to privatize the Solid Waste management System
The Municipality is proposed to have a tie up with an interested private entrepreneur to maintain the Solid Waste Mechanism Proposed compost yard
Proposed
Alternative site at Silverpet (10acres) owned land 17kms from the town have been located and necessary action of shifting the present compost yard to this site with all infrastructures at the above site. Also providing transport facilities, etc., are now under consideration.
c. WATER SUPPLY
Existing Status
Source – Kusasthalai River
Population benefited – 78686
Qty. of water to be supplied at 90 LPCD level – 7.07mld
Qty. of water supplied at present – 5.15mld
Per capita supply – 65lpcd
Shortage of supply per capita – 25lpcd
Total length of roads & streets in the town – 65.293km
Length of distribution system – 52.65km
No. of service reservoirs – 5
Total storage capacity – 1.64 mld
No. of House services connections – 7200
No. of public fountains – 146
No. of mini Power pumps – 7
No. of Hand pumps – 191
Water Tariff
Sl.No | Type | Deposits for new connections | Water charges | ||
Per Quarter | Rate per 1000lit | Flat rate un metered | |||
1 | Domestic | 3000 | 150 | 5.00 | 150 |
2 | Commercial | 6000 | 300 | 10.00 | 300 |
3 | Industrial | — | — | — | — |
4 | Institutions | — | — | — | — |
d. Municipal Vehicle Details :
Sl.No | Using Section | Reg. No | Year of Purchase | Type of Vehicle | Make | Remarks |
Heavy Vehicles | ||||||
1 | Public Health | BMJ 6861 | 1968 | Fargo lorry | Not Working | |
Light Vehicles | ||||||
1 | Engineering Section | TN23V 4800 | 1998 | Jeep | ||
2 | Public Health | TN23V 4655 | 1998 | Mini Lorry | ||
3 | Public Health | TN23X 6607 | 1997 | Mini Lorry | TATA | |
4 | Public Health | TN23X 9365 | 1997 | Mini Lorry | Ashok Leyland | |
5 | Public Health | TN23Z 6085 | 1993 | Mini Lorry | DCM Toyoto | |
6 | Public Health | TN23Z 6086 | 1993 | Mini Lorry | DCM Toyoto | |
7 | Public Health | TN-23-AX 5632 | 2005 | Auto Tipper | BAJAJ | |
8 | Public Health | TN-23-AX 5634 | 2005 | Auto Tipper | BAJAJ | |
9 | Public Health | TN-23-AX 5635 | 2005 | Auto Tipper | BAJAJ | |
10 | Public Health | TN-23-AX 5636 | 2005 | Auto Tipper | BAJAJ | |
11 | Public Health | TN-23-AX 5637 | 2005 | Auto Tipper | BAJAJ | |
12 | Public Health | TN-23-AX 5638 | 2005 | Auto Tipper | BAJAJ | |
13 | Public Health | TN-23-AX 5639 | 2005 | Auto Tipper | BAJAJ | |
14 | Public Health | TN-23-AX 5640 | 2005 | Auto Tipper | BAJAJ | |
15 | Public Health | TN-23-AX 5641 | 2005 | Auto Tipper | BAJAJ | |
16 | Public Health | TN-23-AX 5643 | 2005 | Auto Tipper | BAJAJ | |
17 | Public Health | TN-23-AX 5644 | 2005 | Auto Tipper | BAJAJ |